Charterhouse Voice & Data

Fusion - 8x8 Operator connect For Microsoft Teams

A purpose-built solution, certified through the Microsoft Operator Connect program, that quickly enables native PSTN connectivity in Microsoft Teams and increases admin efficiency. The service is powered by the 8x8 XCaaS platform to provide reliable and flexible calling options and DID numbers for Microsoft Teams Phone users in 20 countries.

Features

• Certified via the Microsoft Operator Connect programme
• Enables Microsoft Teams Phone interface to access 8x8 PSTN services
• Local PSTN replacement calling available for 20 countries
• Mix and match unmetered calling plans, domestic and international
• Native call handling and PSTN dialling within Teams
• Unmetered national calling plans available for 9 countries
• Automated selection and provisioning via the Microsoft Teams Admin centre
• 8x8 Contact Centre is solution certified for Microsoft Teams

Benefits

• Enable digital transformation for flexible working and agile homeworking practices
• Distributed workforces work remotely as part of a unified organisation
• Valuable insights into employee performance and customer experience
• Support your needs for business continuity, resilience and security
• 100% native Microsoft Teams experience
• Accelerate adoption of Microsoft Teams as the single UCaaS interface
• Simplify management through the deployment of a universal service
• Service delivered using tried and tested Microsoft infrastructure
• One of three alternative and mixable 8x8 Teams integration services
• The only OC provider with a Teams solution-certified CC

£2.65 to £100 a user a month

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector@cvdgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

563635936370253

Contact

Liz Holmes
02076137441
publicsector@cvdgroup.com

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: 8x8 Operator Connect for Microsoft Teams provides enterprise-grade telephony and global PSTN connectivity to customers who want to retain Microsoft Teams as their primary collaboration interface, combined with the call quality, geographic reach and calling plan flexibility, provided by 8x8.
• Cloud deployment model: Public cloud
• Service constraints: The 8x8 PSTN services, offered through the 8x8 XCaaS platform, are designed for scalability, reliability, security, global accessibility, and sustainability. Successful implementation, operation, and management require adherence to standard technical requirements, particularly concerning local network connectivity and compliance with local regulations on Voice over IP and carrier interconnection. The operation and availability of the Microsoft Teams user experience are contingent upon Microsoft's capabilities and service guarantees.
• System requirements:
  • Meets Microsoft-documented requirements for Teams implementation and support
  • Licenced and active Microsoft Teams interface on requred user devices
  • Meets 8x8-documented requirements for 8x8 X-Series implementation and support
  • A Microsoft Teams Phone Standard licence, or equivalent, is required
  • An 8x8 X Series user licence (X0-X8) is required

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Automated selection and provisioning via the Microsoft Teams Admin Centre
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: 8x8 provides three support tiers tailored to meet the diverse needs of our customer base. Standard support caters to smaller clients, while Premium is geared towards mid-market and enterprise customers. The optional Enterprise level offers enhanced services. Premium and Enterprise packages include 24/7x365 support, live web chat interaction, and service from our Premium Team.; ; The Enterprise Support Experience program delivers superior technical assistance to 8x8's strategic customers. Our seasoned technical experts, with extensive product-specific knowledge and industry experience, lead this program. The Enterprise support package includes:; - Enterprise Support: our globally distributed team of hand-picked product support engineers dedicated to quickly managing and resolving Enterprise customer issues.; - Senior Enterprise Support Engineers: our highly trained 8x8 product support engineers that manage and resolve complex technical support issues for their assigned Enterprise customers.; - Technical Account Managers (TAMs): TAM's bring extensive UCaaS/CCaaS industry expertise to the Enterprise program. They provide strategic and tactical technical consultation to the Enterprise customers, acting as customer champions during technical crises.; ; Customers with Standard or Premium support can opt for TAM services at an additional cost.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Upon signing the contract, services are provisioned, an account created, and your administrator will be provided with access instructions and credentials. Our Project Services teams will collaborate with you to facilitate the adoption of our service, providing guidance and training for setup, configuration, and efficient use. They adhere to PMI methodology and PRINCE2 principles, ensuring a structured approach from contract signing to transition to our Support teams. The onboarding process, guided by the Project Services team, implements project lifecycle processes and governance throughout.; Project stages include:; ; 1. Project kick-off: Introducing the team, explaining the process, and setting deliverables and timelines.; 2. Solution design (discovery): Assessing network, collecting user profiles, call flow details, and other requirements, including number porting prep.; 3. System configuration and admin training: Configuring the system, providing admin training, and activating phones.; 4. System test and user training: Testing and providing training materials for end-users.; 5. Go-Live: Making the system operational by forwarding calls.; 6. Number porting: Transferring current numbers to our system.; 7. BCD sign-off: Officially approving the Build Capture Document.; 8. Transition to support: Ensuring smooth operations post-implementation, with ongoing support as outlined in our agreement.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data within 8x8 systems is automatically deleted within 24 hours of the contract's expiration. Customers must utilise the built-in product features or APIs to export necessary data elements before contract expiry to prevent data loss. Failure to do so renders the data irretrievable. Additional fees apply if data retrieval is requested beyond contract termination.; ; For Contact Centres:; - VCC CRM Data: Customers utilise the 8x8 Case and Contact Management API for email attachments.; - VCC Analytics: Customers access and download reports.; - Quality Management/Speech Analytics: Customers are responsible for downloading reports and related data.; - Call Recordings: Accessible via VCCs SFTP server.; ; For Back Office:; - Numbers Report: Admins generate PBX number lists.; - User Report: Admins create user reports for service setup.; - Device Report: Customers generate usage and assignment reports.; - Sites and Site Addresses: Admins access setup and physical address details.; - Call Recordings: Admins access current and archived call recordings.; - Work Groups: Admins view configurations, with detailed reports available on request.; - Auto-Attendants: Admins access lists of numbers and assignments.; - Contact Directory: Admins generate .csv format contacts reports.; - Analytics for 8x8 Work: Users with appropriate licences generate and download CDR records.
• End-of-contract process: Upon the expiration of the contract, all data within the 8x8 platform is processed for deletion and will be deleted within 60 days of contract expiry. Customers are responsible for extracting any data from 8x8 products using the provided tools and APIs prior to the contract expiring. Upon the contract expiring, any customer data remaining on the platform shall not be accessible and/or recoverable. Please refer to our exit management provision in our service description for more information.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There are no differences in features between 8x8 Work Desktop and 8x8 Work Mobile.
• Service interface: Yes
• User support accessibility: WCAG 2.1 A
• Description of service interface: 8x8’s application features two primary browser-based interfaces for service and administration. The Admin Console empowers customers to manage PBX features like users, hunt groups, and auto attendants. Configuration Manager serves as the platform for administering Contact Centre elements, including call flows, agent skills, omnichannel settings, and service levels.
• Accessibility standards: WCAG 2.1 A
• Accessibility testing: 8x8 ensures compliance with legal standards and accessibility best practices through WCAG audits conducted by our internal IAAP-certified accessibility expert. We gather feedback from users with disabilities through interviews and formal usability studies, partnering with charity organisations for regular testing.; ; 8x8's Poly desktop devices are Hearing Aid Compatible (HAC), meeting FCC section 508, ADA Section 508 Recommendations: Subpart B 1194.23, and EN 301 549 standards. They feature standard accessibility elements like visual alerts, customisable backlighting, adjustable ringtones and volume, visual ringing, and tactile keys.
• API: Yes
• What users can and can't do using the API: 8x8 provides a comprehensive suite of APIs covering various functionalities, including Real Time Statistics, Historical Reporting, Call Recording Control, Contact Centre Status (Schedules), and Chat AI (manipulation and augmentation), Chat API (full headless server-to-server capability), and SCIM Provisioning API. ; ; These APIs enable seamless integration with third-party systems, facilitating intelligent screen pops, configurable workflows, auto activity logging, and data syncing. Customisable workflows cater to individual business processes.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: 8x8’s XCaaS solution is highly adaptable to meet the specific needs of each customer. For example, individual requirements for Contact Centre operations - such as routing voice, chat, email, digital bot, or voice bot contacts, defining agent skill levels, determining in-queue treatments for end customers, and configuring real-time and historical reporting - are accommodated seamlessly. ; ; Additionally, customisation extends to integration needs, whether for standard integrations or applications unique to a customer’s business. In Unified Communications (UC), customers can integrate 8x8’s capabilities into platforms such as MS Teams. Each user can have a tailored persona, ensuring their unique UC needs are addressed. For instance, users may opt for call recording or need to participate in hunt groups. Therefore, our solutions is customisable to meet the communications requirements of each customer.

Scaling

• Independence of resources: 8x8's cloud-based communication services offer unparalleled scalability, anticipating resource needs for deployment and growth. Our technology scales horizontally, unconstrained by limited resources, and leverages ML and AI algorithms to forecast bandwidth, carrier access, and hardware requirements. Systems automatically adjust resources based on load, with rigorous review by our architecture team to ensure reliability, availability, and security. Dedicated quality assurance teams conduct thorough testing against replica production platforms to uphold 8x8 standards, including load testing. This approach ensures seamless scalability and robust performance, guaranteeing our ability to support both existing and new customers effectively.

Analytics

• Service usage metrics: Yes
• Metrics types: At 8x8, we equip our end users with comprehensive metrics spanning all solution facets. From network call quality to AI-driven content analytics, insights cover voice calls, chat, email, live web, chat, and AI bot technology. Our customisable report templates empower users to highlight relevant KPIs in preferred formats, tailoring reports to their specific needs. This flexibility ensures visibility onto critical metrics, facilitating informed decision-making and optimisation. Whether monitoring call quality or analysing AI interactions, our solution enables effective data utilisation for enhanced performance.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: 8x8, Gamma, Virtual 1, Redbox, Oak, Plantronics, Ribbon, Audiocodes

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with SSAE-16 / ISAE 3402
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: 8x8's Analytics applications enable users to export data in CSV, XLS, or PDF formats directly from our native interfaces. Additionally, 8x8 offers APIs that allow querying databases to retrieve reporting data.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Pdf
  • Xls
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • Some data can be exported into PDF format
  • Additionally, reporting APIs, such as PowerBI.

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We strive to maintain our services available to customers 24x7 and offer a Service Level Agreement (SLA) covering system availability and call quality. 8x8 ensures a consistent and reliable end-user experience through a highly available architecture supported by a platform-wide uptime SLA of 99.999%. All service availability calculations and determinations are based on 8x8's records and data. We make commercially reasonable efforts to respond to Unplanned Service Interruptions reported through any of 8x8's Customer Support channels, 24x7. To qualify for Service Credits, customers must notify 8x8 within 30-days from the time they become eligible. Failure to comply with this requirement forfeits the customer's right to receive a Service Credit. Service Credits will be issued on the 8x8 invoice for the period following the customer's request, except in the customer's final month of the Term, in which case the Service Credit refund will be mailed to the customer.
• Approach to resilience: A dedicated Architecture team conducts thorough reviews of all significant changes to service definitions and products before their release, as part of 8x8's New Product Introduction (NPI) process. This review involves scrutinising design and implementation to identify potential service risks. System components undergo systematic evaluation and risk assessment using the "Failure Mode and Effects Analysis" methodology. Risks are scored based on factors such as methods of failure detection, automation of failover, failover duration, severity of failure impact, and likelihood of occurrence. If a component or system poses an unacceptable risk, the proposed solution is rejected, and engineers are tasked with refining the solution or providing mitigations. Mitigations may include implementing faster detection methods, adding redundancy, reducing recovery times, or making lower-level software changes to enhance resilience against failure modes.
• Outage reporting: "The 8x8 Network Operations centre (NOC) provides management alerts for any customer-impacting outages or security breaches. These alerts are sent via dedicated messaging channels to responsible individuals globally and include an audio conference bridge for immediate collaboration. The support organisation is also included in the notification group and follows a dissemination process to inform customers using a web-based Support Portal.; ; In cases where multiple customers are affected, a Master ticket is generated, and all customer portals are automatically updated with relevant information from the Master ticket. Updates to the Master ticket are made as events occur, with multiple changes consolidated into single updates when necessary. Each update message specifies when the next update will be issued, if there are no changes in the interim."

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Other
• Other user authentication: All 8x8 users are authenticated using 8x8's SSO system. 8x8 products can be integrated into a customer's own solution using SAML2. Tokens are issued only on successful authentication.
• Access restrictions in management interfaces and support channels: 8x8 maintains stringent access controls by assigning unique user IDs with robust passwords, adhering to the latest NIST guidelines. Multi-Factor Authentication (MFA) is mandatory for all access, leveraging a well-known Single Sign-On (SSO) provider. Access by 8x8 employees is meticulously logged, including IP addresses, and is under constant monitoring by both IT and Security Information Event Management teams.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Other
• Description of management access authentication: 8x8 operates without a distinct Privileged Access Management (PAM) system. Instead, we establish accounts and privileges according to a minimum access and need-to-know basis. While we do not employ a dedicated PAM tool, our access controls incorporate measures such as Role-Based Access Control (RBAC), Least Privilege, and need-to-know principles for both normal and privileged user access. These practices ensure that users only have access to the resources essential for their roles, maintaining robust security standards akin to those offered by a PAM tool.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus
• ISO/IEC 27001 accreditation date: 30/10/2015
• What the ISO/IEC 27001 doesn’t cover: The ISO 27001 certification does not extend to include the software or platform.
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 07/05/2018
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: 8x8 has completed a CSA CAIQ self assessment, covering all aspects of our service. However, 8x8 does not have an official certification.
• PCI certification: Yes
• Who accredited the PCI DSS certification: A-Lign
• PCI DSS accreditation date: 01/07/2018
• What the PCI DSS doesn’t cover: Our customers' PCI environment is covered by 8x8's Attestation of Compliance (AOC), which includes the products we offer for PCI solutions along with our XCaaS series.
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • FISMA/NIST
  • SOC2
  • HIPAA
  • ISO9001
  • ISO14001
  • UK CPNI
  • PCI-DSS SAQ D

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: FISMA/NIST; SOC2; HIPAA; ISO9001; ISO14001; UK CPNI; Cyber Essentials; PCI-DSS SAQ D
• Information security policies and processes: "8x8 adhered to a comprehensive set of policies, standards, and procedures that are in line with the NIST framework. The Chief Information Security Officer (CISO) and their team are responsible for establishing security policies and standards. The Product group, led by Chief Product Officer (CPO), is tasked with executing these policies, developing associated processes, and implementing necessary systems. This group oversees product, project, engineering, operations, and quality assurance teams.; ; On an annual basis, 8x8’s security team conducts a formal review of all security policies. Reviewers include members of the security team, subject matter experts, and executive staff from 8x8. The purpose of these reviews is to assess the accuracy and relevance of each security policy and to align on any necessary updates."

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: 8x8 implements a comprehensive Change Management process that evaluates the risk associated with proposed changes, plans for potential rollbacks, and communicates change schedules to both the service desk and customers to ensure smooth execution. All changes with potential risks undergo thorough review and approval by the relevant manager before implementation is considered.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: The Vulnerability Management program at 8x8 is owned by the CISO and operated by a dedicated security team. Upon identifying vulnerabilities through internal channels, the 8x8 bounty program, or responsible disclosure, tickets are generated and prioritised according to their criticality. While the specific tools employed by third parties are undisclosed, internally, the team uses both Dynamic Application Security Testing (DAST) and Static Application Security Testing (SAST) tools for vulnerability assessment.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: "8x8 employs robust monitoring systems, used by the Security Information and Event Management (SIEM), Network Operations Centre (NOC), and engineering teams. This monitoring spans basic signals to low-level devices to detailed performance metrics and anonymised usage patterns from application logs. Intrusion Detection Systems (IDS) are deployed to detect any unusual activities indicating security issues.; ; Additionally, all logs and events are integrated into redundant service performance monitoring systems, ensuring the network’s health is continuously tracked. Any breaches triggering threshold breaches prompt NOC alerts. Customers affected by confirmed breaches are promptly notified, maintaining transparency and swift response protocols."
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: The 8x8 Security Information and Event Management (SIEM) team collaborates closely with our Network Operations Centre (NOC) to issue management alerts in the event of service-affecting incidents or security breaches. These alerts are transmitted through dedicated messaging channels to designated individuals worldwide and incorporate an audio conference bridge for immediate communication. Additionally, our support organisation employs a structured dissemination process for customer reporting, leveraging a web-based Support Portal for efficient and transparent communication.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • NHS Network (N3)
  • Joint Academic Network (JANET)
  • Scottish Wide Area Network (SWAN)
  • Health and Social Care Network (HSCN)

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  At Charterhouse group are working hard to fight climate change, from Zero or offset carbon suppliers, to making sure we can use the circular economy and deploy tools and services that are carbon or energy reducing compared to the current platforms and services. Some examples are SIP from a carbon neutral company, to recycling old handsets and PBX equipment, and looking to displace handsets for power savings by using softphones on laptops and PC's that are already consuming power over physical handsets that draw power in addition to devices already being powered. ; We are empowering the business to look at this area closely and develop new policies and objectives as part of the business planning cycles. The Environment Policy of The Company is to ensure so far as it is reasonably practicable that its operations will be carried out with a commitment to protecting and enhancing the environment. As an office we know that we generate wastepaper products. However, as we strive for excellence in every aspect of our business, we are committed to minimising the environmental impacts of the business operation.; Our stated aims are to:; • Aim to continuously improve our environmental performance particularly with regards to our recycling and re-use of paper.; • Where possible we will use recycled or ecologically friendly paper.; • We will use 'waste' paper for notepads unless confidentiality may be compromised.; • Reduce our consumption of resources and improve the efficiency of those resources by printing double sided where practicable.; • Manage waste generated from my business operations according to the principles of reduction, re-use and recycling.; • Recycle all paper products, ink or toner cartridges.; • Comply as a minimum with all relevant environmental legislation as well as other environmental requirements.

  Covid-19 recovery

  Charterhouse is a growing group of companies, made up of several organisations from across the UK, we are continuing to employ staff from various backgrounds. ; We have created new employment opportunities, will re-train staff that find themselves in a position that their role is no longer available and support employment of those who left employment by COVID-19. Locally sourced staff is no longer the norm, we are embracing the work from anywhere culture, our staff current and new will have the option to work from home or an office and no longer need to be employed from the local area however, where new staff would like to work from a local office, they will be given that opportunity. ; Charterhouse will look to support businesses in the recovery from Covid by supporting them in new ways of working by implementing new technologies that support the new ways of working that decrees the need for travel and reduce the chance of infection rates. These new technologies and ways of working will support the recovery of our NHS and other organisations to levels pre-Covid. Our ability to bring together many technology stacks allows business to employ the right people as Charterhouse does and drive success through innovative ways of working. ; Implementing new health initiatives within Charterhouse will support mental and physical health for staff, maintaining the hybrid working environment will stop the spread of the COVID 19 within our workforce allowing economic growth.; At Charterhouse, we feel strongly about being able to give back to our community. Each year we nominate an organisation doing great work with those in need and support them – both financially through our regular fundraising, and practically with our business technology expertise where they need help and support.

  Tackling economic inequality

  Charterhouse is growing, in the last 3 years we have purchased existing business to ensure group growth, these companies have brought growth to both their business and ours. These businesses are hiring within the group to ensure that we can continue organic growth to secure the future of staff and the wider group. Our ability to support SME’s is backed by our experience as an SME and one of a family run business. ; Growth for our group comes from within and externally where your ability and attitude is more important than diversity or background. Employing the best person is key to growth, but more importantly equality. Our HR team look at the person and ability to carry out a role rather than disability or background. ; Our goal is to continue growth from organic, ethical and people centric sales. We allow people to be themselves, to thrive, to learn and grow in their role or for future roles. Our staff where needed will be accredited via vendors and suppliers as well as industry standard qualifications needed, backed by time and support from Charterhouse to achieve these skills and accreditations. ; Charterhouse are introducing more robust policies to promote a supply chain that is more sustainable and based on value than size. Smaller distributers and suppliers can deliver more value to the group, we can support smaller business by offering more opportunities to work with us and on behalf of our customers where we need 3rd party support or distribution. ; We work closely with suppliers to ensure that we can deliver on contracts sustainable, ethically and securely, working to many ISO standards though to Cyber essentials and Cyber Essentials Plus, our accreditations provide a framework for growth, improvement and security.

  Equal opportunity

  We have a robust recruitment policy that drives equality from the top down. ; Assessment criteria; Our aim at Charterhouse Group, will be to always recruit the person who is most suited to each role, whether the candidate is internal or external. We recruit solely on the basis of the candidate’s skills, capabilities and individual merit as measured against the criteria for the role. Qualifications, experience, and skills may also be assessed at the level that is relevant to the job.; Job descriptions and employee specifications; Before initiating the recruitment process, the responsible Hiring Manager must ensure that there is an up-to-date job description for the role with clear employee specification.; Advertisement of vacancies; It is our policy that all vacancies be advertised on the company intranet. ; Equality, Diversity and Inclusion; We are committed to applying our equality, diversity and inclusion policy at all stages of the recruitment and selection process. We always carry out shortlisting, interviewing and selection without regard to an applicant's sex, gender identity, sexual orientation, marital or civil partnership status, skin colour, race, nationality, ethnic or national origins, religion or belief, age, pregnancy or maternity leave.; We will never exclude any candidate with a disability unless it is clear that the candidate is unable to perform a duty that is intrinsic to the role, having taken into account reasonable adjustments. ; To prevent any candidate from being disadvantaged because of a disability, the individual responsible for communicating with applicants should ask each candidate whether or not they require reasonable adjustments to be made. ; Interviews; Hiring Managers conducting recruitment interviews will ensure that any questions asked during the interview is not in any way discriminatory or unnecessarily intrusive. The interview will focus on the role and the skills needed to perform it effectively.

  Wellbeing

  Charterhouse take wellbeing seriously, not only do we ensure staff can work to a health work/life balance, but also can work from home when needed.; The further deployment of Yu Life gives staff a set of tools and challenges to maintain both body and mental health. Teams, individuals and friends all compete in daily and weekly challenges to keep body fit, and allows for mental hearth checks and challenges. ; Annual company meetings and mental health first aiders all encourage staff to maintain mental health, but in a time of need they know they have help available. ; In addition to the above, Charterhouse offer all staff added benefits, for example Private Health care, free flu jabs and eye tests, a day off on your birthday each year, all to help boost mind and body health.

Pricing

• Price: £2.65 to £100 a user a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: 8x8 is able to undertake to provide a structured and controlled formal Proof of Concept (PoC). This would be on a trial basis which would require further scope, measurement criteria and consideration of potential cost implications to be agreed.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector@cvdgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.