Mitra Innovation

Project/Programme / Delivery Management Consultancy

Mitra will provide project and programme management consultancy to manage medium and large-scale programmes. Mitra will offer services for different methodologies such as Agile, Waterfall, etc. during the full life cycle of the programme.

Mitra has certified Project Managers, Programme Managers and Certified Scrum Masters.

Features

• Project/Programme planning and management
• Manage the scope, backlog, releases and resources
• Risk and issue management during the programme
• Business case creation, as part of presale activities
• Define the project/programme objectives
• Provide the leadership to focus on daily project activities
• Facilitate for multiple governance ceremonies
• Provide leadership for continuous improvements during the project
• Establishing the KPIs and monitor the progress of KPIs
• Facilitate for the knowledge management, lessons learned

Benefits

• Bring the expertise for quantitative project/programme management
• Certified project/programme managers
• Facilitate planning product and release roadmap and timelines
• Provide agile coaching sessions
• Establish baselined project plans and track variance
• Proactive risk and issue management and risk response planning
• Ensure the on time delivery within the budgets
• Certified project managers in multiple disciplines (Prince2, PMP, CSM, CSPO)

£200 to £1,700 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accountcreation@mitrai.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

564186303659070

Contact

Ashok Suppiah
07917508319
accountcreation@mitrai.com

Planning

• Planning service: Yes
• How the planning service works: Our project and programme managers are seasoned experts, certified and with a wealth of experience. They've led numerous intricate projects in cloud hosting and software services, including large-scale transformation programmes. At Mitra, we prioritise understanding our clients' business objectives. From there, we collaborate closely during the planning phase, considering solutions, budgets, and timelines.; ; With a versatile skill set, our project managers adeptly employ various methodologies and frameworks like Agile, Scrum, SAFe, and Waterfall. They tailor their approach to suit the specific needs of each project, ensuring flexibility and efficiency.; ; Driven by the client's objectives, our Project Managers craft a solution roadmap and budget, identifying critical success factors pivotal for project governance. They leverage their expertise in utilizing diverse project management tools such as Microsoft Project, Jira, and Azure Boards.; ; The Mitra team meticulously crafts project plans, incorporating resources, quality criteria, and metrics. The execution strategy is carefully outlined, emphasizing tracking metrics to ensure project success.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Provide are provided on cloud software for project management and other collaboration tools
• Training is tied to specific services: Yes
• Services the training service works with:
  • Microsoft Project (EPM)
  • Jira / Confluence
  • Azure Boards
  • Trello
  • Microsoft SharePoint

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Project managers will assist buyers with cloud migration services by clarifying the scope and necessary tasks. Following this, Mitra will conduct an analysis to develop a programme roadmap and plan encompassing scope, costs, and timelines. Furthermore, Mitra's project managers will aid in evaluating, managing, and engaging various suppliers.managing and contracting different other suppliers.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications: Other
• Other security testing certifications: ISTQB

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We have certified ITIL resources. Mitra has a dedicated support function that manages Level 1, level 2 and level 3 managed services that offer different coverage models all the way till 24/7 support. Our support teams are located both in the UK and at offshore. We follow the ITIL process and follow strict adherence to SLAs for for different priority levels. We set up monitoring and alerting tools for proactive monitoring. ServiceNow is set up as our ticketing tool and is configured with monitoring and alerting tools to trigger alerts as proactive alerting.

Service scope

• Service constraints: Not Applicable

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Critical(Business impact of the Fault is immediate and major, use of the service is not possible and no workaround exists) -SLA is 15 mins. High(Business impact of the fault is immediate and major, but a business or technical workaround has been put in place. Production use of the service is possible with some functionality disabled or performing in a degraded state) - SLA 25 mins Medium(Business impact of the Fault is low. The services are not severely impacted because an acceptable workaround exists)- SLA 45 mins. Low - Fault is causing some inconvenience to the End Use SLA 55
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: No
• Web chat support: No
• Support levels: Level 2 - Application Support Provides technical support for Production Systems / Applications / Websites Triage with the Development team and other stakeholders to identify the root cause of issues in the system and to resolve them Deploy code/solution in Production systems while adhering to Change Management Processes Monitor the system and highlight if any potential risks or issues identified Level 3 - Development & QA Level 3 Development team that deals with more in-depth technical problems. Typically performing defect fixes, research and developing new solutions for client needs. QA team that deals with maintaining quality deliverables Manual Testing, Automation & Defect management All support projects will have a technical account manager and will conduct monthly service reviews with buyer. Support will cost based on the location the support is required (UK or offshore) and monthly capacity buckets ( 40 hours a month or 80 hours a month or 160 hours a month)

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: WSO2, AWS, Creatio, Microsoft, Boomi, GitLab

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI Group
• ISO/IEC 27001 accreditation date: 18/04/2022
• What the ISO/IEC 27001 doesn’t cover: None.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Mitra drives many initiatives that help our environment (ie. employee pledges to not use plastics within work place, Converting facilities to operate on soloar energy, etc.) We are tracking our ESG goals through tools and have a goal to become net zero by 2025.

  Equal opportunity

  Mitra believes in equal opportunity for all our employees and in gender equality. with over 30% of our staff being female including the CEO. We are a member of Diversity Collective Lanka, an organisation dedicated towards creating gender diversity and equality.

  Wellbeing

  Mitra encourages a work-life balance for our employees and carries out multiple initiatives to help our employees. We allow a hybrid approach to work location, weekly entertainment events, annual parties, gym facilities within the office, and medical and life insurance for all employees, among other well being initiatives.

Pricing

• Price: £200 to £1,700 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accountcreation@mitrai.com. Tell them what format you need. It will help if you say what assistive technology you use.