IDOX SOFTWARE LTD

groundMapper (Cloud GIS)

groundMapper is an innovative cloud GIS mapping solution that lets you view, query, edit, share and publish geospatial data. Securely hosted on Amazon Web Services, groundMapper makes GIS easy by providing the software and a rich catalogue of definitive geospatial data as a complete managed service available anytime, anywhere.

Features

• Easy to use GIS with intuitive and responsively-designed interface
• Access and share geospatial project information in one place
• Load your data quickly, configure your project Table of Contents
• Identify map features, query, view and analyse datasets
• Extensive suite of data editing tools
• Measure lines, distances and areas, add annotations and labels
• Print maps and export data in a variety of formats
• Secure, enterprise cloud environment from AWS
• Fully maintained suite of OS datasets and third party data
• Access to first-class support and training

Benefits

• Single, authoritative source of digital mapping and geospatial data
• No need to install or purchase specialised applications
• Straightforward, value for money subscription for GIS software and data
• Collaboration, data sharing and improved communication across platforms and users.
• AWS Enterprise hosting provides security, scalability, resilience and performance guarantees
• Continuous product and service improvements with regular release cycle
• Reduced data management and software licencing costs
• Improved operating efficiency and process improvements
• Greater use and reuse of data for informed decision making

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@idoxgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

564331938495395

Contact

Jen.roberts@idoxgroup.com
0333 011 1200
bidteam@idoxgroup.com

About your service

• Service categories:

  Application Development and Deployment

  Analytics and business intelligence

  • Location and geospatial data management and analytics
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: We will carry out planned maintenance on a regular basis. Where possible, maintenance will be performed within the period of Service Desk availability listed above and we will inform the customer with details of the planned maintenance and timescales for completion with a minimum of 5 working days notice.; ; Unplanned maintenance will be immediately communicated to the customer along with the action to be taken and an impact assessment where required.
• System requirements: Latest version of Google Chrome, Edge, Firefox or Safari

User support

• Email or online ticketing support: Yes
• Support response times: We provide a monitored Service Desk available from 08:30 to 17:30 Monday to Friday with the exception of Christmas Day, Boxing Day and New Year’s Day public holidays. Our target response time is within 1 hour during these times. A case number and a priority will be allocated to the call by a member of our Service Desk team. Target resolution timescales are set relative to priority as detailed in our Service Level Agreement.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: Monitored Service Desk to support users for the duration of the contract. Requests for support can be logged by any nominated support contact with the Service Desk as follows:; ; A fixed number of named support contacts can be specified by the customer. They will be provided with accounts for our support portal and will provide first line support for customer's groundMapper users. Where the administrators cannot resolve a support request, they will log the request with the Service Desk. Calls are managed using our support portal through which Administrators can raise/track service requests.; ; The Service Desk is available from 08:30 to 17:30 Monday-Friday except Christmas Day, Boxing Day and New Year’s Day.; ; Standard Service Support Levels; Priority Nature of query/Target response time/Target resolution time:; 1: Urgent and major fault on the system affecting all users including system unavailability with no workaround/1 hour/4 hours.; 2: Significant and/or non-urgent fault affecting many users e.g. specific functionality or data/1 hour/1 business day.; 3: Minor fault with no significant impact on usage and/or request for support relating to functionality of a supported application/1 hour/4 business days.; 4: Minor/cosmetic issue with workaround available or Request for support on longer-term issue /1 hour/7 business days.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: We provide administrator and user training. This is undertaken remotely, not on-site. The system contains a help guide for users.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: The off boarding process includes the full extraction and removal of all customer generated data – all customer data is purged and destroyed and the service instance removed. If a customer requires any of their data to be returned, off boarding costs will be agreed on a case by case basis according to customer preferences.
• End-of-contract process: The off boarding process includes the full extraction and removal of all customer generated data – all customer data is purged and destroyed and the service instance removed. A formal Service Desk cancellation process ensures any relevant user information is removed from the service and all user data is deleted in line with GDPR. If a customer requires any of their data to be returned, off boarding costs will be agreed on a case by case basis according to customer preferences.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: The overall onboarding and offboarding process is described in the Service Definition. Upon receiving an order we will contact the customer directly via email and where necessary set up an online meeting to discuss their onboarding requirements. Similarly we would confirm with a customer via email the offboarding arrangements prior to the end date of their contract.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Some elements of map navigation vary between desktop and tablet versions
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: GroundMapper provides a browser-based user interface with tools for map navigation, data visualisation, analysis, editing, sharing and reporting. Advance users can access a suite of configuration tools to set up projects, data, users, templates etc. The system is designed to be highly intuitive, interactive and easy to use.
• Accessibility standards: None or don’t know
• Description of accessibility: Where possible the user interface conforms to WCAG AAA accessibility guidelines. The visual nature of map content and the style of map data outwith our control mean some conformance to the AAA standard may not be possible. This is in line with WCAG guidance which states that “it is not recommended that Level AAA conformance be required as a general policy for entire sites because it is not possible to satisfy all Level AAA Success Criteria for some content
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: GroundMapper delivers fast and secure industry standard data services through Restful WMS & WFS APIs. This gives you the flexibility to serve your data to a range of clients including desktop GIS applications, internal systems or custom web mapping applications.; groundMapper also provides the ability for users to make API requests that can help manage accounts, projects, datasets and user access/permissions.
• API documentation: Yes
• API documentation formats: Other
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Individual customer branding can be applied and users have full control over data permissions and roles. Customers can upload their own business data, define symbology to be used and create custom project and print templates.

Scaling

• Independence of resources: GroundMapper is architected to scale on demand based upon certain thresholds such as CPU and memory usage. This means there is no adverse effect on performance regardless of service demand.; ; We proactively monitor the groundMapper infrastructure. We provide monthly reports on customer usage levels and proactively manage the infrastructure to cope with demand. These are formed from a combination of internal monitoring and hosting provider monitoring. Real-time monitoring is also in operation across the groundMapper application to ensure a performant user experience. Longer term usage and performance trends inform infrastructure management.

Analytics

• Service usage metrics: Yes
• Metrics types: Service management reports are provided detailing number of users, number of projects, map transactions and data storage. We report on a range of KPIs as set out in our SLA including system availability, OS and third party data management, system performance, service desk performance etc. Users can also access key metrics on project usage and printing within the application.
• Reporting types:
  • Real-time dashboards
  • Regular reports
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Physical access control, complying with CSA CCM v4.0
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users can export their business datasets in a range of formats directly from the application UI.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Shapefile
  • Geopackage
• Data import formats: Other
• Other data import formats:
  • Shapefile
  • Geopackage
  • KML
  • GPX
  • GeoTiff

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: Hosting infrastructure provided by Amazon Web Services (AWS) provides security groups which are applied to all servers in the network.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: HTTPS is an option for groundMapper sites.

Availability and resilience

• Guaranteed availability: Uptime availability is >99.9%
• Approach to resilience: GroundMapper is hosted in Amazon Web Services employing the Multi-Zone capability, meaning we have resilience fail-over to another physical data centre location if required.
• Outage reporting: Online 24/7 real-time monitoring systems are implemented upon groundMapper to instantly notify Idox staff in the unlikely event of unforeseen downtime. Any downtime is then communicated to customers via email.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: GroundMapper is secured with multi-factor authentication, which includes a username, password, and an authentication code. Users will choose how their authentication code is generated: SMS, Email, or via an Authentication App. Further to this various roles with associated privileges exist within groundMapper meaning functions can be restricted to appropriate users. Access to our support desk is restricted via username and password.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: All divisions of Idox follow the ISO27001 accredited Information Security Management System of Idox Software Ltd.; This ISMS covers all business functions including but not limited to, information systems, networks, physical environment, incident/threat management, project & contract management and personnel management. Information security awareness training is conducted to ensure policies are communicated and ongoing annual internal reviews and auditing is conducted to ensure processes are followed. The system and controls are also externally verified an certified annually as part of the ISO 27001 certification process. Risks raised through internal and external audits are reviewed at management meetings by the information security manager, the appropriate head of business and a board representative.
• Software Security Code of Practice: No

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: IT change management processes are carried out using Change Requests and records are maintained within the Change Management system. All concerned parties are informed of the status of the request as changes or progress is made as applicable.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: We monitor OWASP and various vendor alert sources for emerging vulnerability intelligence and patching data. A combination of web application scanning, host vulnerability scanning, and external perimeter proactively identifies any design, configuration, or patching weaknesses. When identified, any threats are assessed in context and where warranted, mitigations are implemented in accordance with their severity. These controls and processes are monitored as part of our ongoing ISMS/ISO27001 auditing programme.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Monitoring tools are used to measure server performance metrics as well as storage and network/bandwidth utilisation and unusual server/network/perimeter activity. The alerts from these systems are actively monitored and reviewed and any potential intrusion attempt is raised in line with our security incident reporting procedure for further investigation.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Incidents or suspected incidents are raised to internal service desk and reviewed by the information security manager. They are allocated a risk reference, entered into the information security risk log and tracked until closure. In the case of major incidents, an Incident Response Team will be formed as required with key personal required to investigate and take necessary actions, and a major incident report will be produced.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: A full standard version of the service is provided as part of the groundMapper trial, and lasts for a period of 14 days.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation ISO Certification Limited
• ISO/IEC 27001 accreditation date: Monday 27 May 2024
• What the ISO/IEC 27001 doesn’t cover: Our ISMS is certified and tested to ISO27001 standards annually and covers our entire organisation.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Citation ISO Certification Limited
• ISO 9001 accreditation date: Thursday 11 April 2024
• What the ISO 9001 doesn’t cover: Our ISMS is certified and tested to ISO9001standards annually and covers our entire organisation.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 5c6de739-c45d-4eee-916a-013a0c2ce8f7
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 26018f8f-da19-4856-8fd2-b719e0c21047
• Other security certifications: Yes
• Any other security certifications: ISO 22301

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@idoxgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.