WITHYOUWITHME UK LTD

Potential Applicant Building System

WithYouWithMe provides digital upskilling services, licences to their skills mapping/testing and training platform called POTENTIAL, and finally net new digital talent to be subcontracted to clients on a “temp to perm” bases. We TEST, TRAIN, ROLE MATCH, DEPLOY and DEVELOP. Our Psychometric and aptitude testing matches skills to digital pathways

Features

  • Psychometric Assessment Suite
  • Applicant Tracking System
  • Learning Management System
  • Online Training
  • Instructor Led Training
  • Skilled Digital Resources (Contractors or Full Time Employees)
  • Talent Attraction Managed Service
  • Recruitment Platform
  • Diversity and Inclusions Specialists
  • Talent Internal Mobility and Training

Benefits

  • Measurement of base human potential matched to skills
  • Workforce planning and analytics to improve performance
  • Management of students through training including analytics
  • Online and virtual self-paced user training and certifications
  • Virtual and F2F instructor led training
  • Trained talent for hire
  • End-to-end talent creation programme to grow your workforce
  • Self-service option to hire directly through the platform
  • Experts in building and delivering innovative diversity programs
  • Test, train, match, and redeploy employees easily

Pricing

£5,000 to £10,000 a user a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at edward.plunkett@withyouwithme.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

5 6 4 7 2 6 5 4 6 5 7 0 5 0 5

Contact

WITHYOUWITHME UK LTD Edward Plunkett
Telephone: 07541223228
Email: edward.plunkett@withyouwithme.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
We can be a standalone system, or integrate with existing talent application systems, talent engagement systems, learning management systems, and Human Resources information systems.
Cloud deployment model
  • Public cloud
  • Community cloud
Service constraints
We focus primarily on junior and intermediate level talent, with some emphasis on highly experienced senior talent, though this is not as much of a focus.

The service is a multi-tenant SaaS, single tenants are available by exception.
System requirements
  • Web-based and requires a browser (Chrome, Safari, Edge optimal)
  • Internet Access

User support

Email or online ticketing support
Email or online ticketing
Support response times
Our average time to first response is typically within 48 minutes and average time to close tickets is within 48 hours.
These timeframes can slightly vary on weekends dependant on the volume on tickets.

Users can manage the status through the support team. As for priority, users cannot dictate the priority level however,
all tickets are addressed in a timely manner to ensure that there isn’t a requirement for prioritisation/triage.

For non-technical issues, each named client will have both a dedicated Customer Success and Engagement Manager who have an SLA response of 1 working day.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Onsite support
Support levels
We can provide digital instructors, Customer Success Executives and engagement managers to support clients on site to support them with cloud software adoption or digital skills training coaching.

All business customers receive the same support tier. The following support services are available.
• Application Support Specialists – This team assists all users on the platform with any WYWM platform related questions or issues through either the chatbot or the support@withyouwithme.com email. This service is available 24/7.
• System Administrators – System admins can make changes on the platform that are not able to be done by the Application Support Specialists.
• Additional non-technical support is provided via dedicated and named Customer Success and Engagement team members who can respond to client queries outside of the technical reporting process.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
WYWM offers a free program to people in defined groups (Veteran and Neurodiverse) to access career transition. This includes skill mapping, advice, certified training and job placement.
WYWM sells its software platform and talent to enterprise customers who can use our software to hire from the WYWM talent pool; conduct skill mapping of their existing workforce
And purchase certified training licenses for use within their existing employees. WYWM has trained over 3000 full time employees through our online and virtual instructor lead training
In the last 3 years.

Dedicated and named WYWM Customer Success and Engagement teams will be provided to each client to ensure that client end users are trained in the use and application of all WYWM Products and Services.
Initial training and support will be scheduled, with on-going support available throughout the entirety of the contract period, and delivered remotely.

Users can enroll through our website. Clients get sent a link from their WithYouWithMe (WYWM) engagement manager.
Online training is provided for all our 32 digital courses online, either self paced or boot camp driven.
Our platform is intuitive and carries both user and client through the processes. It adapts itself depending on aptitude or talent search.
Service documentation
Yes
Documentation formats
  • PDF
  • Other
Other documentation formats
  • Searchable knowledge base and articles (https://kb.withyouwithme.com/support)
  • Documentation is available as readable text
End-of-contract data extraction
Under Article 17 of the GDPR, WYWM shall consider written requests for erasure if:
• Personal data is no longer necessary for the purpose which it was originally collected/processed for.
• The individual withdraws their consent.
• Objection of the use of personal data for direct marketing purpose
• Require complying with legal obligations
WYWM shall respond to requests without undue delay and will aim to respond to all requests within one month of receipt. However, in the event of numerous/complex requests from an individual, WYWM will comply with the request within an additional two months after informing the individual the reasons why the request has been delayed.
WYWM reserves the right to refuse to comply with such requests if they are deemed as:
• Manifestly unfounded; or
• Excessive.
In such circumstances WYWM shall inform individuals of the decision to refuse the request but will make every effort to anonymize any data still required for operational purposes of WYWM.
Individuals who wish to submit a request for erasure, can contact support@withyouwithme.com
and provide suitable details of the data to be erased.
End-of-contract process
Most customers are remaining with WYWM post initial contract signature. We have a 12% customer churn rate to date. If a customer decides to end their contract with WYWM the following actions occur.
1. Close out meeting with executive team for feedback and fact finding
2. Timeline provided on reduction in services / access to products
3. At the completion of this timeline all customer data is either deleted/archived, exported and securely transferred to customer. This depends on their desire, specific compliance requirements and regional mandatory requirements.
4. This is agreed upon in the initial contracting stage but reviewed prior to contract termination for assurance.
There is not usually an additional cost for the termination of a contract regarding our services.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
None, the experience remains the same.
Service interface
Yes
User support accessibility
WCAG 2.1 AA or EN 301 549
Description of service interface
B2C users have access to the User Dashboard, Assessments, Jobs, and Courses pages:

User Dashboard - basic personal and contact details including user groups such as Veteran, veteran spouse and families, neurodivergent, aviation workers, etc.

Dashboard - task cards redirect new sign ups to aptitude testing, psychometric assessments, culture fit assessments, and learning style assessments.

Jobs page - users can review all open jobs and talent pipelines displayed in grids of match cards.

Courses page - users can view available courses, overview talent pipeline content, market data for potential careers.

Further detail available in our definition document.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
We have tested 40,000 people globally and trained 5,841, also matching them to digital jobs. Both manual and automated interfaced testing has been conducted using Lighthouse.
API
Yes
What users can and can't do using the API
A. APIs can perform CRUD operations, passing, processing user inputs into a format that can be stored in our database, or retrieve and parsing data from database the render on the frontend.
b. APIs can also send email outbound email communications to end users with predefined and customised templates.

Potential is built on an API architecture. The API is not currently available for development purposes. Customised solutions can be built on request.
API documentation
Yes
API documentation formats
Open API (also known as Swagger)
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Our entire eco system/platform is customisable:
- Training plans
- Talent sourcing
- Matching
- Job search
- Personality to role
- Competency weight for each digital role
- Logos and lay out

The following areas can be customized by Manager and Super Admin users:
· In the recruitment flow, the interview process can be customized in terms of the steps and number of steps required.
· Jobs posted in the system can be customized (toolsets, competencies)
· The application header can be white labelled to show custom logo or image

Customers can create bespoke training pipelines in conjunction with their dedicated WYWM Customer Success and Engagement support teams.

Scaling

Independence of resources
Much of our service is automated through the POTENTIAL platform. We have dedicated Customer Success Executives and Engagement Managers for each client not out numbering their capability capacity.

Being hosted on cloud, our platform allows for the scalability required as more users use the platform simultaneously. Separate instances for different geographies (UK, Canada, Australia) also strengthen our ability to serve users without compromising on response time.

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
Other locations
User control over data storage and processing locations
No
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Testing and assessment data can be exported by users into a PDF document which will be sent to them via email. All other data, such as jobs, projects, users, and activity can be exported by WYWM upon request.
Data export formats
Other
Other data export formats
  • PDF for tests and assessments
  • Other formats available upon request
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
We have a guaranteed uptime of 95%.

We have a published SLA for the users of our services on our website (https://www.withyouwithme.com/legal/sla) wherein we have defined resolution timeframes for different levels of issues ranging from some feature not working as expected to the entire platform being inaccessible. In the case of the severest issue (platform being inaccessible - Priority 1) we guarantee a 1 hour response time and maximum of 24 hours targeted fix time. For Priority 1 faults, we will endeavour to meet the specified service levels irrespective of business hours.

For Priority 2 (one or more important features has become unusable), we maintain a 0800-1700 availability, guarantee a response within 1 business day, and an update time of at least once weekly until rectification.

For priority 3 (any other case where a feature is not operating as documented), we maintain an availability of 0800-1700, guarantee a response within 1 week and a weekly update frequency until rectification.

For priority 4 (enhancement requests and general questions), we are available between 0800:1700, and will respond within 1 week maximum.

In case SLAs are unmet, we offer users “service credit” for the period that the service delivery was affected.
Approach to resilience
As client of Microsoft’s Azure cloud, Azure includes built-in resiliency services. Whether it’s a single hardware node failure, a rack level failure, a datacentre outage, or a large-scale regional outage, Azure provides solutions that improve resiliency. For example, availability sets ensure that the virtual machines deployed on Azure are distributed across multiple isolated hardware nodes in a cluster. Availability zones protect customers’ applications and data from datacentre failures across multiple physical locations within a region.

Any further information required available on request.
Outage reporting
Any outages are reported on our public facing websites withyouwithme.com as well as potential.withyouwithme.com for both registered and unregistered users (visitors).
In addition, registered users get notified through email notifications through our Sendgrid integration.
Registered users also get notified through our community channel on Discord.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
We follow the Principle of Least Privilege (PoLP). Workers only have the access they need to perform their job roles. Azure provides fine-grained role-based access control (RBAC) mechanisms to secure the cloud environment.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 6 months and 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 6 months and 12 months
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
  • SOC 2 Type 1
  • Preparing for an ISO:27001 audit in Autumn

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
SOC 2 Type 1 Framework. SOC Type 2 is in progress alongside ISO:27001.
Information security policies and processes
We follow the SOC2 Type 1/Type 2 and ISO 27001 standards for information security process/policies. Our reporting structure is as follows:
1. CISO reports to CEO
2. VP of Cyber Security reports to CISO
3. Security team of ~25 staff report to VP of Cyber Security.
Policies are regularly audited and monitored for compliance through a number of manual and automated processes to monitor compliance and deviations are actioned when needed.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We follow the SOC2 Type 1/Type 2 and ISO 27001 standards for information security process/policies. Our reporting structure is as follows:
1. CISO reports to CEO
2. VP of Cyber Security reports to CISO
3. Security team of ~25 staff report to VP of Cyber Security.
Policies are regularly audited and monitored for compliance through a number of manual and automated processes to monitor compliance and deviations are actioned when needed.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Our process is managed through Microsoft Azure’s vulnerability management tools. Patches are deployed based off the urgency to remediate.
We have developed an in-house Cyber Threat Intelligence team that monitors CVE’s and other threats and determines the speed in which we need to patch endpoint devices. We deploy patches as soon as possible to manage cyber security threats.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
WYWM utilise:
Azure Sentinel for Security Incident and Event Management.
Defender for Cloud.
Microsoft Intune for remote management and monitoring of endpoint devices.

Grouping related alerts into an incident gives users a comprehensive view of an attack:
Where the attack started.
What tactics were used.
How far the attack has gone into your tenant.
The scope of the attack, such as how many devices, users, and mailboxes were impacted.
All of the data associated with the attack.
Defender can automatically investigate and resolve alerts through automation and artificial intelligence and perform additional remediation steps to resolve the attack.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
We currently follow the ITIL IT incident management standard for all security-related incidents. Incidents are either reported automatically through one of the following:
- our security tooling/telemetry
- User-reported incidents via a security inbox which is monitored 24/7 with an initial response SLA of 60 minutes or less.

Incident reports are provided to the executive team on an ad hoc basis when the incident requires that level of reporting.
Minor incidents which require superficial reporting are shared within the security team for internal learning/process improvement.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

WithYouWithMe is committed to reduce the impact our operational activities on the environment. The goal is to promote sustainability and environmental awareness at all levels in the business by

• Complying with all applicable environmental legislation and sustainment ability commitments in the geographies WYWM operates.

• Measuring and analysing carbon footprint about business activities in conjunction with other climate change mitigation and adaptation, e.g., working with organisations that can offset WithYouWithMe carbon contribution to become Carbon Neutral.

• Preventing pollution and reducing consumption of resources through waste management strategies to promote waste minimisation, reuse, recovery, and recycling, as appropriate

• Incorporating energy efficiency measures into WithYouWithMe facilities and promoting efficient energy use in all areas of business activity

• Promoting and continuing to invest in technologies to provide alternatives to business travel.

• Adopted a procurement program that considers environmental impact of products and services and support the purchase of energy efficient products

• Ensure WithYouWithMe staff are aware of environmental impacts of that work activities and encourage them through regular awareness and training to minimise these impacts

• Promoting the protection and enhancement of biodiversity and ecosystems through employee awareness programs and stakeholder engagement.

• Pursuing a program of continuous improvement by establishing and reviewing an environmental management system and related objectives and targets, policies, and practices
Covid-19 recovery

Covid-19 recovery

Our data-led workforce solution builds productive teams from new talent pools for in-demand technology roles, and creates careers through continuous learning. Our accelerated vocational training delivers job-ready candidates in 12 weeks (or less) to address talent constraints in the marketplace. WYWM is committed to maintaining a clean, safe, and healthy workplace to minimise the transmission and impact of Covid-19. This includes encouraging employees the take paid time off if they feel unwell, work from home if are required to isolate, and to practice good hygiene whilst working from the office.

WYWM will also give client-facing employees the autonomy to decide to conduct client meetings in person or virtually.

Where possible, we will encourage employees to maintain a social distance.

For our Business and Clients
To maintain an ongoing sustainable and effective business, the WYWM Executive and Board, will periodically review the performance of the business against changing restrictions, shifting client demand and behaviors, as well as operation disruption. Reviews include, but not limited to:

• Detailed monitoring of WithYouWithMe financial position and health
• Determination of immediate cash flow commitments
• Business operational performance
• Re-evaluation of market conditions
• Supply chain dependencies
• Review of business model and long-term goals
• Review of business strategy and plans
• Lessons learned during the Covid-19 Crisis to improve business performance and reliance
• Review of technology needs
• Rethink and reconfiguration of workplace environments
• Review of business continuity measures
Tackling economic inequality

Tackling economic inequality

WYWM is committed to supporting the UK Government’s
levelling-up agenda, which is exploring a range of measures to ensure technical training is more responsive and relevant to real-world skills shortages. Through the creation of Human Assets, we can drive data-led employment with purposeful and meaningful roles, and in doing so, change the way that people recognise talent. Our mission of creating a ‘future-ready workforce’ through human asset creation fulfils a societal purpose to create a more equitable world.
Through our ethical testing and training methodology, we enable individuals to step into digital careers that would otherwise be challenging without the privilege of university or gained prior experience. By making tech jobs more accessible to veterans, military families and other underrepresented communities such as the neurodivergent, Indigenous groups and Refugees.

Our data-led workforce solution builds productive teams from new talent pools for in-demand technology roles, and creates careers through continuous learning. Our accelerated vocational training delivers job-ready candidates in 12 weeks (or less) to address talent constraints in the marketplace.

As a “social impact” company our aim is to lower the barriers candidates typically face on entry into tech careers.
We use innovative psychometric testing to identify people with the aptitude to thrive in tech-based roles who may otherwise be overlooked.
It then builds their skills to be employment-ready through accredited digital skills training. Providing this means we are able help under-served minority groups into more meaningful employment and enable businesses and enterprises find the necessary digital talent to address recovery challenges, build better solutions for customer and operational needs, strengthen sovereign in-house capabilities (and become less reliant on outsourcing practices or dependent on workforce mobility), and build fluidity of talent in a workforce by identifying the future potential of exiting employees to gain additional skills to build organisational resilience.
Equal opportunity

Equal opportunity

Key to WYWM’s social impact business model is providing upskilling and recruitment opportunities to candidates from diverse talent pools by focusing
on their future potential, not their past experience. To date, we have identified and trained more than 20,000 high performers from groups including the
neurodivergent, military veterans and refugees – and also introduced more women to the typically male-dominated tech industry.
We use ethical testing methods that removes bias from the hiring process

As an equal opportunity employer - we want to help unemployed and underemployed people. We want to create a world where people are seen, hired and developed based on their skills and potential.
Employment at WYWM is based on potential and merit, and not a resume.
We do not discriminate on the basis of race, colour, religion, veteran status, national origin, ancestry, pregnancy status, sex, gender identity or expression, age, marital status, mental or physical disability, medical condition, sexual orientation, or any other characteristics protected by law. We also make all reasonable accommodations to meet our obligations under laws protecting the rights of all people.
Wellbeing

Wellbeing

We are committed to providing a safe and healthy work environment, and the safety of our employees, customers and in the communities we operate globally.

Our Health, Safety and Wellbeing Policy outlines WithYouWithMe’s commitment to:
• Supporting and valuing our people and recognising a legal and moral commitment to building a positive workplace culture, ensuring healthy and safe working and learning environments.
• Consulting, collaborating and communicating with our workforce to achieve positive health, safety and wellbeing outcomes.
• Driving continuous health, safety and wellbeing improvement.
• Fulfilling relevant health, safety and wellbeing legislative and compliance obligations,
• Supporting the prevention of workplace injuries and ill health.

Pricing

Price
£5,000 to £10,000 a user a year
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at edward.plunkett@withyouwithme.com. Tell them what format you need. It will help if you say what assistive technology you use.