INTERWORKS EUROPE LTD

Matillion

Harness the power of the cloud with Matillion, purpose-built to work with leading cloud data warehouse environments. Snowflake, Amazon Redshift, Google BigQuery, Synapse etc. From extracting and loading your data to performing powerful data transformations, Matillion cloud ETL solutions offer simplicity, speed, scale, and savings compared to legacy ETL tools.

Features

• Code free drag & drop interface
• Self-service data workflow pattern
• Seamlessly connect to multiple sources, including legacy, via pre-built APIs
• Advanced predictive, prescriptive, statistical & geospatial analytics
• Automation of repeatable workflows with scheduling
• Clear annotated workflows - transparent and transferable
• Faster processing with cached workflows
• Data design, extraction & manipulation (ETL/ELT)
• Prep, blend, cleanse, analyse - all in a single platform

Benefits

• Improve data-driven decision making across organisation
• Connect, prep, blend, cleanse, analyse, model - all without programming
• Connect to sources such as Redshift, Hadoop, via API etc...
• Reduce data prep burden on analysts & data scientists
• Clear backlogs of all analytics use cases
• Drive efficiency through automation & scheduling of repeatable workflows
• Enrich existing data with demographic, firmographic or spatial data
• Make data accessible and consumable across the entire organisati
• Output seamlessly to multiple BI platforms, AI platforms, warehouses etc.
• Deploy, manage & monitor productionised predictive & machine learning models

£0 to £2.30 a unit a year

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Daniel.rostron@interworks.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

564980167395799

Contact

Daniel Rostron
07531541276
Daniel.rostron@interworks.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Hybrid cloud
• Service constraints: Cloud vendors supported: GCP, Azure, AWS; Each cloud provider will have vendor-recommended hardware requirements (t2.large minimum for example); Software limited on which cloud data warehouses it can feed data to (Snowflake, Redshift, BigQuery, Synapse)
• System requirements: Modern browser (Chrome, Chromium, Firefox, Edge)

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 4 hours Mon - Fri 9am - 5pm; 24/7 service is available on request at an additional cost depending on size of environment
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We provide office hours support desk service via email, phone and video conference.; Support is provided free of charge for anything to do with ensuring that the software is working as it should. Support is only charged for work which would classify as consulting assistance - this is usually separately agreed with clients in advance.; All accounts have an assigned account manager.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Matillion is intuiitive in that it is very easy to start using and get results, but we offer professional services with Matillion that help you train your users and provide best-practices advice on both, workflow building, schedulling, data query, as well as peripheral infrastructure setup and advice. Training (both on- and off-site) is available at additional charge, and might be better utilised as part of project-based consultancy, however does not have to be. We also provide extensive range of articles written by our consultants that cover getting-started questions.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Matillion acts as an orchestrator of jobs, and therefore does not store customer data on it's server (beyond metadata that it requires for operation and connectivity to source services), however various matillion-specific objects (for example workflow jobs) can be extracted in json form. Beyond that Matillion is running on a VM (virtual machine) operating within your cloud environment, there is a full SSH access (sudo enabled) to that box.
• End-of-contract process: You can delete (deallocated and terminate) VM that Matillion is running on which could effectively serve as end-of-contract process.

Using the service

• Web browser interface: No
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Service interface is part of the same IO, but all UI elements are permissions-controlled
• Accessibility standards: None or don’t know
• Description of accessibility: Accessible through web-based user interface
• Accessibility testing: N/a
• API: Yes
• What users can and can't do using the API: REST API endpoints allow users to interact with various internal matillion components (database drivers), operate workflows, manage jobs, version control, password and authentication (oauth) management, manage queues, schedules and users. All API access is granted through user-level permissions, with fine-grained control on what can be modified.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Service is extendable, in that users are able to create and use custom drivers (for example custom SAP-drivers), custom APIs (through API Profile functionality). Use of custom scripting libraries (for example python libraries), installation of which requires admin-level access, is also permitted.

Scaling

• Independence of resources: Number of concurrent users (as opposed to registered) are determined by VM (virtual hardware) size. From 2 to 24 users on single instance, with multiple instances and high-availability cluster support available as well. Realistically this is developer-centric platform so larger number of concurrent user is unusual pattern for this type of system, but measures to handle demand can largely be handled within your own infrastructure team.

Analytics

• Service usage metrics: Yes
• Metrics types: Matillion does collect telemetry data on most frequently used components to understand usage of it's service. The concent is entirely opt-in, clearly labeled within the UI. https://documentation.matillion.com/docs/2971426; ; On orchestration job level -- job monitoring is provided through UI task manager (also accessible through API). Admins can also download server log for troubleshooting.
• Reporting types:
  • API access
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Matillion

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Matillion does not store any user data, but acts as conduit between source system and target data warehouse database in terms of data transfers. Matillion does hold definitions of the orchestration jobs, metadata of both source systems and target systems, user data, which is exportable through UI as well as via API.
• Data export formats: Other
• Other data export formats: JSON
• Data import formats: Other
• Other data import formats: JSON

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: SLA are backed by and depend on the chosen public cloud provider, all three major cloud providers (AWS, Azure, GCP) guarangee at least 99.99% monthly uptime percentage, with service credit for any SLAs that are missed. For example if uptime drops to 99.00% 10% credit will be applied.
• Approach to resilience: Resilience is backed and provided by the underlying public cloud infrastrucuutre (topology of which you manage in-house). Matillion is available on all three major clouds -- AWS, GCP, Azure.
• Outage reporting: Alerting can be set up within individual cloud provider's environment, for example on AWS you are able to define alers through CloudWatch service, which can communicate outage in a any number of ways, including email, SMS, push etc depending on the cloud topology of your choice

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Other user authentication: SAML; Kerberos; Active Directory; OpenID
• Access restrictions in management interfaces and support channels: Management Interfaces and support channels are secured using roles applied to users to maintain the separation of ability of users. The system is designed to allow only specific and absolutely necessary users the ability to alter authentication and authorisation. Default permission for new users is always set to deny all access until it is specifically granted by and administrative account.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Data Security is taken very seriously, Matillion as organisation are working toward SOC and ISO 27001 compliance and haavean internal security governance policy, but this is not currently one that is accredited to an external standard. We have never had a security incident or breach.
• Information security policies and processes: We have a detailed IT Policy (Security and Internet) which we can make available on demand. The key points of which are:; Roles and responsibilities - the policies are established, monitored and breaches investigated by the directors, but at a core level everyone has a responsibility for security. ; Monitoring - we reserve the right to monitor employee use of IT resources, tracking and remote wipe software is installed on all devices; Damage and loss - defined actions in the event of damage or loss of equipment; Misuse and vandalism ; Specific guidelines concerning encryption and security admin policies of portable devices, memory sticks, mobile phones, laptops, AV software, email attachments, commitments in emails, IM systems, licensing of software, and password policies.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: At platform level -- release notes for each major version of Matillion will list major fixes and general changes to the system since last release.; ; All jobs that matillion generates to orchestrate data movement from source system to target data warehouse are tracked server-side, with job versioning system built in (both in-house built system as well as open-source git integration available)
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: AWS (as well as other cloud providers eg GCP and Azure) have a built in vulnerability testing process which allows the on-demand testing of an VM instance (that we control / have access to).
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Amazon Web Services (as well as other major cloud providers) provide assurance that they take responsibility for identifying potential compromises and alert users on discovery. Response times for such incidents are managed by the underlying cloud provider's team.
• Incident management type: Supplier-defined controls
• Incident management approach: User reported incidents go to our support desk for triage. If the support desk cannot resolve it immediately it is escalated to the correct specialist within the team.; Incidents discovered by our team would be notified directly to the client. Minor issues would usually be resolved then alerted. Major issues would be alerted first and then the focus would move on to resolution.; Incidents are reported via email

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  We endeavour to do our best in fighting climate change and have made an active effort to switch our delivery to remote working vs onsite delivery where possible, thus reducing our travel & impact on the environment.
• Covid-19 recovery:

  Covid-19 recovery

  As COVID-19 continues to affect us all this year, we want to recognize the balance of time and energy it takes to keep our day-to-day responsibilities moving along. Whether you are managing a large family or living the single life, COVID seems to keep trying to throw a wrench in all of our plans.; ; To help handle this burden, we are putting a new PTO category in place. For 2022, we're making 80 hours available to each employee to be used for the time COVID is taking from us all. This time should be used specifically for:; ; Vaccine-Related. Attending a vaccine or booster appointment, either for yourself or a family member. Or, you are dealing with vaccine-related symptoms or are caring for a family member with vaccine-related symptoms.; Caring for Yourself. You have been diagnosed with COVID-19 and are experiencing symptoms, or are seeking medical diagnosis and help due to these symptoms.; ; Caring for Family. You are caring for a family member who has COVID, or you are caring for someone subject to a COVID-19 quarantine or isolation period. You are caring for a child whose school or place of care is closed or unavailable due to COVID-related closure.
• Tackling economic inequality:

  Tackling economic inequality

  We endeavour to try our best to tackle economic inequality.
• Equal opportunity:

  Equal opportunity

  We endeavour to try our best to offer equal opportunities.
• Wellbeing:

  Wellbeing

  We endeavour the try our best to supporting employee wellbeing

Pricing

• Price: £0 to £2.30 a unit a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: 14 day trial period of fully functioning evaluation copy of the software, sufficient to establish viability and appropriateness of the solution plus any proportionate assistance. Cloud infrastructure charges (eg cost of VM hardware resources) still apply.; Not included: extensive custom development of bespoke solutions
• Link to free trial: https://aws.amazon.com/marketplace/pp/Matillion-Matillion-ETL-for-Snowflake/B073GRSSZD

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Daniel.rostron@interworks.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.