VERTEX IN HEALTHCARE LIMITED

Secure Cloud Laboratory Information Management System (LIMS)

The Vertex Laboratory Information Management System is an enterprise cloud-hosted service supporting laboratory operations across healthcare organisations. It manages patient information, workflows, reports, images, and communications through a secure platform. The service integrates with clinical systems, supports role-based access, auditability, and paperless processes, enabling efficient, compliant laboratory operations at scale

Features

• Configurable user interface with themes for personalised portal experience.
• Securely view authorised reports and laboratory results online.
• Access and view images securely with role-based permissions.
• Share images and reports with authorised users efficiently.
• Image manipulation tools available according to user role access.
• Download DICOM images where applicable for clinical use.
• Download PDF reports for offline reference and record keeping.
• Chatbot provides assistance and guidance within portal interface.
• Bi-directional messaging system enables secure patient and clinician communication.
• Appointment booking and workflow tracking for patients and staff.

Benefits

• Online bookings and self-administration reduce administrative workload efficiently.
• Secure group sharing improves collaboration between patients and clinicians.
• Track patient status in workflow for operational visibility.
• Image and report availability indicators enhance timely access.
• Upload documents to support a fully paperless system.
• Patient details remain updated within portal for accurate records.
• Accessible anywhere on any device for flexible usage.
• Complete access to entire patient history supports clinical decisions.
• Integrates seamlessly with multiple disparate systems across healthcare environments.
• Enhances operational efficiency and reduces delays in laboratory workflows.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at willem@vertexih.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

565065088644705

Contact

Richard Turner
07568517980
willem@vertexih.co.uk

About your service

• Service categories:

  Applications

  Production and operations

  Service industry and public sector operations

  • Healthcare
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: None
• System requirements:
  • Linux with N-able monitoring
  • Cloud hosting

User support

• Email or online ticketing support: Yes
• Support response times: We respond to all support requests within two hours, 24 hours a day, seven days a week. During weekdays, requests are handled immediately by available support technicians using a tiered support model to ensure efficient resolution. At weekends and outside standard business hours, qualified technicians are on standby to assist and respond within the same two-hour response time. Requests received during weekends are prioritised based on urgency and handled using established escalation procedures if required. This approach ensures consistent service levels, reliable system availability, and uninterrupted financial management operations at all times.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes
• Support levels: Bronze: Weekday business hours (8:00 AM - 5:00 PM) with an 8-hour maximum response time.; Silver: Weekday business hours (8:00 AM - 5:00 PM) with a 4-hour maximum response time.; Gold: Weekday extended hours (8:00 AM - 12:00 AM) with a 2-hour maximum response time.; Platinum: 24/7 support with a 2-hour maximum response time.; ; All tiers include remote support and potential on-site assistance (at our discretion). We never deny support, but charges apply outside chosen hours. Each client receives a dedicated Customer Relations Manager (CRM) for ongoing communication. Our Tier 3 technicians, technical manager and development team provide advanced technical support escalations where necessary.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Vertex-in-Healthcare ensures laboratory staff can securely and efficiently use the LIMS while maintaining data integrity, patient privacy, and regulatory compliance. Training is tailored for Lab Technicians, Lab Managers, and Clinicians who access lab results.; ; Training Delivery & Methodology; Training is delivered through a combination of on-site and remote sessions. Lab Technicians complete interactive, role-specific sessions covering sample management, test ordering, result entry, and reporting. Lab Managers receive advanced training on workflow oversight, user access control, and audit log review, including “Super-User” guidance to support colleagues. Clinicians learn to access lab reports securely, share results, and integrate with EHR systems. Self-service resources, such as digital walkthroughs, “How-To” videos, and PDF quick-start guides, support independent learning. Group webinars provide demonstrations for administrative staff across multiple sites.; ; Technical Readiness & Knowledge Transfer; Vertex specialists coordinate with Trust IT teams to validate NHS Login or 2FA access, ensure integration with LIMS, HIS, and EHR systems, and hand over Super-User manuals and guides.; ; Post-Go-Live Support; Hypercare is provided during the first five live days for account activation and workflow support. A 30-day post-live audit reviews access patterns, workflow efficiency, and regulatory compliance, ensuring staff are confident, competent, and self-sufficient in using the system.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: At the end of the contract, Vertex ensures that the Trust retains full control and ownership of all clinical and operational data, minimizing exit risk. While the LIMS serves as an operational platform, the source patient and laboratory data remain in the Trust’s systems. Upon contract termination, Vertex facilitates the secure extraction of all LIMS-specific datasets, including user accounts, profiles, authentication credentials, role configurations, audit logs, and system settings. These are exported in open, machine-readable formats such as CSV, JSON, or SQL dumps to ensure compatibility with successor systems. Audit and access logs, capturing who accessed which records and when, are provided in immutable formats to maintain regulatory compliance with GDPR, HIPAA, and NHS standards. Temporary session data, cached reports, or thumbnails are cryptographically erased, and the LIMS database is securely wiped according to NIST 800-88 standards. Access credentials, API tokens, and firewall rules are revoked, and DNS or redirect URLs are transferred if applicable. Standard data extraction is included in the contract at no extra cost, typically completed within 15 working days, with full service cessation and secure data destruction completed within 30 days. This approach ensures continuity, interoperability, and secure handover to any successor system.
• End-of-contract process: At the end of the contract, Vertex-in-Healthcare ensures a secure, seamless handover of all service and support responsibilities. All NHS patient, staff, and business-sensitive data remain fully under the Trust’s control, with no vendor lock-in. Vertex provides extraction of all operational datasets, including user accounts, configuration settings, and audit logs, in open, machine-readable formats (CSV, JSON, SQL) to support migration to a successor provider. Temporary session data, cached files, and other transient information are securely destroyed in compliance with NIST 800-88 standards. Access credentials, API tokens, and support connections are revoked, and DNS or redirect URLs are transferred where applicable. A certificate of destruction is issued to confirm secure deletion of any data retained in Vertex systems.; ; The contract price includes all standard cloud support services: consultancy, migration, onboarding, system management, and extraction of operational metadata at contract end. Follow-up assistance to facilitate migration is included within the agreed notice period. Additional costs may apply for bespoke data transformation, extended migration support, or out-of-scope consultancy services. Standard extraction and decommissioning timelines are executed within 30 days, ensuring continuity and minimal disruption to NHS operations.
• Documentation accessibility standard: EN 301 549

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: EN 301 549
• API: No
• Customisation available: Yes
• Description of customisation: ViH consultants engage with the Practice/Business Unit project team to review the processes, procedures, and any systems or integrations being replaced. This review generates a detailed scope and sign-off criteria, determining the optimal solution configuration to align processes with clinical efficiencies and business value. This phase provides the blueprint for success, formalising the scope, people, and deliverables. Social Value is integrated here by identifying opportunities to reduce paper waste or improve staff wellbeing through streamlined digital workflows. The test cases for data migrations are approved, and a formal "Go-Live" timetable is developed, ensuring minimal impact on elective surgery or diagnostic capacity.

Scaling

• Independence of resources: We guarantee consistent performance through a cloud-native, multi-tenant architecture with logical isolation, ensuring one user’s activity doesn’t impact others. Elastic compute and database resources automatically scale to meet peak demand, while load balancing distributes traffic efficiently. Performance monitoring and alerting detect spikes early, allowing proactive intervention. Clinical workflows are prioritised over non-critical processes, maintaining uninterrupted access to key functions. Capacity planning, stress testing, and ITIL-aligned incident management ensure resilience under heavy load. Planned maintenance occurs outside clinical hours, and formal SLAs define availability, ensuring users experience stable, reliable service regardless of the demand other users place on the system.

Analytics

• Service usage metrics: Yes
• Metrics types: 1. Support Response Time & SLA Tiers 2. System Availability & Uptime 3. Throughput / Productivity Gains 4. Workflow Visibility Metrics & Intelligence 5. Customisation & Integration Metrics, HL7/DICOM and API connectivity metrics — enabling measurable interoperability across PACS, HIS and third-party systems. 6. Ticketing & Support Tracking 7. Report Turnaround Time (RTT) – measuring interval from exam completion to finalised report. 8. No-show / DNAs – impact on appointments through messaging and scheduling. 9. Scheduling Utilisation – utilisation of modality rooms and staff time per shift. 10. Patient Journey Metrics – times from registration to exam and to results.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: At contract termination, Vertex-in-Healthcare ensures NHS clients can securely extract operational and portal-specific data. User accounts, profiles, configurations, audit logs, and custom macros or dictionaries are exported in open, machine-readable formats (CSV, JSON, SQL) to enable seamless migration. Temporary session data, cached images, and transient files are securely purged following NIST 800-88 and DoD 5220.22-M standards. Vertex assists with API token revocation, firewall closure, and DNS/URL handover to maintain continuity. Standard extraction services are included in the contract, completed within 15 working days, with full secure decommissioning finalized by day 30.
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Vertex LIMS is hosted on Microsoft Azure, designed for resilient, secure, and continuous operation. The cloud infrastructure leverages automated failover, redundant storage, and real-time monitoring to maintain high availability for laboratory and clinical workflows. Four support tiers are offered: Bronze (8:00–17:00, 8-hour response), Silver (8:00–17:00, 4-hour response), Gold (8:00–00:00, 2-hour response), and Platinum (24/7, 2-hour response), with remote support and discretionary on-site assistance. Planned maintenance is scheduled outside core clinical hours and excluded from SLA calculations. Azure provides a 99.9% uptime SLA for compute, storage, and database services, forming the baseline for LIMS service delivery. If SLA targets are not met, service credits are applied proportionally to future charges. A dedicated Customer Relations Manager and Tier 3 escalation process ensure rapid incident response. Continuous monitoring, redundancy, and automated alerts minimize the impact of system outages. Incident management prioritizes laboratory-critical workflows to maintain operational continuity. These measures support NHS operational requirements, regulatory compliance, and CCS G-Cloud expectations, ensuring laboratories can access, process, and manage patient data without disruption.
• Approach to resilience: Vertex in Healthcare LIMS is hosted on Microsoft Azure using resilient, multi-zone architecture. The service benefits from automated failover, continuous monitoring, and UK-region data residency. Scheduled, immutable backups protect laboratory data from loss or ransomware, with regularly tested restoration procedures supporting rapid recovery.
• Outage reporting: Service availability is continuously monitored, and outages are automatically detected through system alerts. When an outage or significant service degradation occurs, Vertex logs an incident and notifies affected customers via agreed communication channels, such as email or service status notifications. Updates are provided at regular intervals, including impact, mitigation actions and estimated restoration times.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
  • Other
• Other user authentication: Audit Log: The system tracks and records user interactions, activity patterns, session duration, and study access, with an audit log being implemented for comprehensive oversight.; HIPAA/GDPR Logging: Logging includes capturing the public IP address of the login device. A Super-user can view all shares created, shares accessed, and email statuses (delivered/failed).
• Access restrictions in management interfaces and support channels: Vertex-in-Healthcare enforces strict access controls across all management interfaces and support channels. Access is granted on a least-privilege basis, ensuring users and support staff can only reach resources necessary for their role. Multi-Factor Authentication (MFA) is mandatory for all administrative and support logins. Role-Based Access Control (RBAC) governs permissions in management consoles, while audit logs record all actions for traceability. Support channels, including email, service desk, and remote access tools, require verified identity before granting assistance. Periodic access reviews and prompt revocation of terminated or inactive accounts ensure ongoing security and compliance with DSPT and UK GDPR.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We follow a comprehensive “Secure by Design” approach, aligned to UK GDPR, DSPT, and Cyber Essentials Plus. Policies cover information security, access control, incident management, change management, and business continuity. Role-based access controls, multi-factor authentication, and audit logging enforce compliance. Day-to-day adherence is overseen by an appointed Information Security Lead, reporting to executive management, supported by service and technical managers. Staff undergo mandatory security training, and access is regularly reviewed. Continuous monitoring, vulnerability scanning, penetration testing, and ITIL-aligned processes ensure policies are applied consistently. Executive review and internal audits maintain accountability and continual improvement across the service.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Vertex-in-Healthcare tracks all portal components via a centralized Configuration Management Database (CMDB), recording versions, dependencies, and ownership throughout their lifecycle. Changes undergo formal assessment through our Change Advisory Board (CAB), which evaluates clinical, operational, and IT security impacts before approval. Security considerations include potential vulnerabilities, authentication implications, and data protection compliance (UK GDPR, DPA 2018, DCB0129). All modifications are logged, tested in isolated environments, and validated through User Acceptance Testing (UAT) with clinicians and patients. Emergency changes follow accelerated, documented procedures to ensure rapid resolution while maintaining system integrity, auditability, and continuous compliance.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Vertex-in-Healthcare continuously monitors potential threats using automated scanning tools and threat intelligence feeds from trusted sources (NHS Digital, US-CERT, Microsoft Security, and industry vulnerability databases). Identified vulnerabilities are assessed for severity, impact on services, and regulatory compliance. Patches are prioritized using a risk-based approach and deployed according to urgency: critical updates within 24–48 hours, high-priority within 7 days, and routine updates on a scheduled monthly cycle. All deployments are tested in isolated environments before production release. Ongoing monitoring and logging ensure vulnerabilities are tracked, mitigated, and reported, maintaining service integrity and compliance with DSPT and UK GDPR standards.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Vertex-in-Healthcare employs continuous protective monitoring across all cloud and on-premises systems, using automated intrusion detection, log aggregation, and anomaly detection tools. Potential compromises are identified through suspicious activity alerts, unusual access patterns, or deviations from normal system behaviour. Once a potential compromise is detected, the Security Operations team immediately investigates, containing affected components to prevent further impact. Critical incidents are escalated within 30 minutes, with remediation actions initiated in line with severity. All responses are logged, analysed, and reviewed, ensuring timely resolution, regulatory compliance (DSPT/UK GDPR), and continuous improvement of monitoring and incident response procedures.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Vertex in Health applies an ITIL-aligned incident management approach to LIMS, minimising disruption to laboratory operations. Pre-defined processes exist for common events, including system outages, slow performance, or data access issues, ensuring rapid and consistent responses. Users report incidents via a dedicated service desk, email, or agreed channels. All incidents are logged, categorised, and prioritised based on impact and urgency, with critical events escalated immediately. During incidents, users receive regular status updates. For major incidents, Vertex provides post-incident reports detailing root cause, resolution steps, and preventive actions, ensuring continual improvement and service reliability.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Health and Social Care Network (HSCN)

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 2.5%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 7.5%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 12.5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 64f014df-8b55-4a5e-9dd4-f3ef39b1574d
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 0c69e49c-a703-4567-8c01-50be883b2335
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at willem@vertexih.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.