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ACS TECHNOLOGY GROUP LTD

ACS Cloud Security Services

ACS offer full cloud software services, including technical support, maintenance of security solutions, security monitoring, threat-hunting, and incident response. This encompasses Endpoint Security with Patch My PC, Gateway Security, Network Security, and Cloud Security services featuring Cisco Duo and Cisco Umbrella. Including Connectivity services

Features

  • Proactive Threat Detection
  • Comprehensive Device Protection
  • Data Safeguarding
  • Secure Connectivity
  • Robust Protection
  • Enhanced Web and Email Security
  • Zero Trust Framework
  • Intelligent Security Coordination
  • Proactive Threat Management
  • Vulnerability Assessment

Benefits

  • Enhanced Security Posture
  • Operational Efficiency
  • Regulatory Compliance
  • Proactive Threat Detection
  • Strategic Security Insights
  • Strategic Risk Management
  • Advanced Intelligence
  • Enhanced Threat Visibility
  • Streamlined Compliance
  • Strategic enhancement of cybersecurity awareness

Pricing

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ben.townend@acsgroup.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

5 6 5 6 8 0 1 7 7 6 7 7 6 8 1

Contact

ACS TECHNOLOGY GROUP LTD Ben Townend
Telephone: 01274 556091
Email: ben.townend@acsgroup.co.uk

About your service

Service categories

Cloud Support Services

Ongoing Support

  • Product support capabilities
  • Reporting and proactive results analysis
  • Dispatch of service technicians and/or parts
  • Other

Service scope

Service constraints
The service is limited to subscriptions within the agreed scope and relies on the customer providing timely access, information, approvals and licences. Third‑party platforms and service availability remain outside provider control. Optimisation and security actions require customer approval, with services delivered in line with agreed service hours, SLAs and shared compliance responsibilities.

User support

Email or online ticketing support
Yes
Support response times
SLA's are dependent on service taken. 1 hour for Critical outages 4 Hour for Single user outages 8 Hours for small system changes The above are example of SLA offerings
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Support services are provided on a time‑and‑materials basis at a standard professional services day rate of £1,200. This rate applies to Microsoft , migration, optimisation, remediation and operational support activities delivered remotely or on customer premises, where agreed.
Services are delivered by suitably qualified engineers during standard business hours, excluding public holidays. All support activity is scoped, scheduled and agreed in advance with the customer. Work may include incident investigation, configuration changes, architectural design, security improvements and performance or cost optimisation.
Support is provided on a reasonable endeavours basis and is dependent on the customer supplying timely access, information, approvals and licences. Partial days may be charged on a pro‑rata basis. Any requirement for specialist resources, expedited delivery or out‑of‑hours support is subject to separate agreement and may incur additional charges.
Service delivery is governed by agreed service levels and does not include responsibility for third‑party services or Vendor platform availability.

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Baseline Personnel Security Standard (BPSS)

Pricing

Discount for educational organisations
Yes

Architecture roles

Business architect
Role level UK Rate Offshore Rate
Lead business architect £1,200.00
Data architect
Role level UK Rate Offshore Rate
Data architect £600.00
Enterprise architect
Role level UK Rate Offshore Rate
Enterprise architect £1,200.00
Network architect
Role level UK Rate Offshore Rate
Lead network architect £1,200.00
Security architect
Role level UK Rate Offshore Rate
Lead security architect £1,000.00
Solution architect
Role level UK Rate Offshore Rate
Lead solution architect £1,000.00
Technical architect
Role level UK Rate Offshore Rate
Lead technical architect £1,200.00

Chief digital and data roles

Chief data officer
Role level UK Rate Offshore Rate
Chief data officer £1,200.00
Chief information security officer
Role level UK Rate Offshore Rate
Chief information security officer £1,200.00
Chief technology officer
Role level UK Rate Offshore Rate
Chief technology officer £1,200.00

Cyber security roles

Cyber security audit and assurance
Role level UK Rate Offshore Rate
Lead cyber security audit and assurance £1,000.00
Cyber security governance and risk management
Role level UK Rate Offshore Rate
Lead cyber security governance and risk manager £1,200.00
Cyber security monitoring
Role level UK Rate Offshore Rate
Lead cyber security monitoring £800.00
Cyber security incident response
Role level UK Rate Offshore Rate
Lead cyber security incident response £1,200.00
Cyber security vulnerability management
Role level UK Rate Offshore Rate
Lead cyber security vulnerability management £1,200.00
Cyber security digital forensics
Role level UK Rate Offshore Rate
Lead cyber security digital forensics £1,200.00
Cyber security testing
Role level UK Rate Offshore Rate
Lead cyber security penetration testing £1,200.00
Cyber security secure design
Role level UK Rate Offshore Rate
Lead cyber security secure systems architecture and design £1,200.00

IT operations roles

Application operations engineer
Role level UK Rate Offshore Rate
Application operations engineer £1,200.00
End user computing engineer
Role level UK Rate Offshore Rate
End user computing engineer £950.00
IT service manager
Role level UK Rate Offshore Rate
Senior IT service manager £1,200.00
Infrastructure engineer
Role level UK Rate Offshore Rate
Senior infrastructure engineer £1,300.00

Non-mandatory Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
Monday 15 July 2024
What the ISO/IEC 27001 doesn’t cover
N/a
ISO 28000:2022 certification
No
ISO 9001 certification
Yes
Who accredited the ISO 9001 certification
BSI
ISO 9001 accreditation date
Tuesday 2 September 2025
What the ISO 9001 doesn’t cover
N/a
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber Essentials Alternative
None of the criteria
Cyber essentials plus
Yes
Please provide your Cyber Essentials Plus Certificate Number
Ade3587b-337c-4113-9179-8b25d272282f
Other security certifications
No

Social value

Section B - Commitment for Future: Delivery
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ben.townend@acsgroup.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.