CIVICA UK LIMITED

Civica Education Operations

Civica Education Operations is a cloud-based platform designed for schools, colleges, and Multi-Academy Trusts to streamline operational and compliance management. It centralises processes such as asset tracking, risk and compliance checks, maintenance scheduling, contract management, and incident reporting, all supported by smart dashboards and mobile access.

Features

• Cloud-based platform: Accessible anywhere with secure, centralised data storage.
• Real-time reporting: Instant dashboards for compliance, assets, risk and more.
• Mobile access: Manage tasks, audits, assets via mobile (works offline)
• Automated alerts: Scheduled reminders for statutory checks and risk assessments
• Role-based permissions: Granular access control for system security
• Digital workflows: Streamlined approvals with e-signatures and automated task routing
• Helpdesk integration: Centralised ticketing for maintenance and operational requests
• Custom reporting & dashboards: Configurable views for performance, compliance, assets
• Secure document storage: Cloud repository for policies, contracts and reports
• Multi-site: Central oversight for schools and trusts in one system

Benefits

• Stay compliant with proactive checks that help you avoid penalties.
• Track and manage assets centrally for safer, more efficient operations.
• Easy for all staff to use with simple, intuitive workflows.
• Capture tasks on the go with the Education Operations app
• Receive automatic alerts for deadlines, statutory checks and urgent actions.
• Standardise processes across sites for consistent, reliable, repeatable operations.
• Reduce paperwork with digital forms and real time activity submissions.
• Gain instant visibility of performance with live dashboards and reporting.
• Improve decision making with accurate, up to date operational data.
• Streamline daily tasks and free time for higher value activities.

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at BidSupport@civica.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

565882938443572

Contact

Civica UK Limited
+44 (0) 3333 214 914
BidSupport@civica.com

About your service

• Service categories:

  Applications

  Production and operations

  Service industry and public sector operations

  • Education
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: As a Software as a Service (SaaS), browser-based solution, there are no hardware constraints. The target service hours for the solution are 24 hours per day, 7 days per week, 365 days per year. Civica proactively monitors the critical elements of your service during the service hours, i.e. 24 x 7 x 365, and any significant events will automatically alert our monitoring teams.
• System requirements:
  • Industry standard web browser
  • A device to access the web browser on

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Questions are raised through Civica Support Cloud - web-based portal that is available 24x7 for all ServiceDesk transactions. ; ; Civica provides tiered support levels, allowing customers to select coverage that aligns with their operational needs and budget. ; ; - Weekdays Monday–Friday (excluding public holidays): Response times follow the agreed service level for the selected tier, with faster responses for higher-priority issues.; - Weekends: For customers with 24x7 coverage, critical issues receive immediate attention at any time.; - Self-service: In addition to live support, customers have 24x7 access to an extensive knowledge base within Civica Suport Cloud, enabling immediate self-service for common questions.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Civica offers three flexible support levels to suit different organisational needs across its product range:; • Standard Support: Provides helpdesk access during business hours (09:00–17:00, Monday to Friday, excluding public holidays), including incident logging, troubleshooting, and 24/7 access to an online knowledge base. Standard Support is typically included in the annual maintenance fee at no extra cost.; • Enhanced Support: Extends coverage to 08:00–18:00, Monday to Friday, and offers 24/7 cover for high-priority incidents. Benefits include prioritised ticket handling, faster response, service reviews, and limited technical consultation. Enhanced Support is charged as an add-on, generally 15–20% above the standard maintenance fee, depending on requirements.; • Premium Support: Delivers 24/7 assistance, the fastest response times, proactive monitoring, health checks, and direct access to expert staff. It is custom-priced (typically 30–50% above standard rates), ideal for mission-critical operations, and includes tailored service management and technology planning.; Customers choosing Enhanced or Premium Support may access a dedicated Technical Account Manager, while Premium or Enhanced Support (with add-on) includes Cloud Support Engineers for cloud-hosted services. Pricing is reviewed annually, with discounts available for multi-product or multi-year contracts.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: The Civica Education Operations Service Delivery Team can provide a comprehensive implementation service. The team works with our customers and builds the desired configuration. We can also provide onsite training, online training and a useful suite of user documentation and training materials.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Training videos
• End-of-contract data extraction: Reports can be exported and all images can be downloaded via the in-built reports systems.
• End-of-contract process: Civica delivers a structured exit management process to ensure a smooth, secure transition. Customer data is extracted in open, portable formats (such as XML or CSV) or in its native format. Civica validates data integrity with the customer and coordinates directly with the incoming provider or in‑house team to ensure compatibility and minimise disruption. Data is transferred using encrypted drives or secure electronic methods, followed by the secure deletion of all customer data from Civica systems in line with data protection regulations. The contract price includes data preparation and export, secure transfer, compliant data deletion, and decommissioning of the operating platform. Exit management costs can be agreed at contract signature or closer to contract end, depending on whether the transition is to an in‑house team or a new supplier. Civica provides a detailed handover plan covering roles, responsibilities, timelines, and milestones for data transfer, decommissioning, and transition activities. Additional costs may apply for non‑standard data conversion, consultancy or training, bespoke transition work, complex integrations, extended support, or transfer of redundant assets or specialised software. This approach ensures transparency, compliance, and minimal service disruption.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Documentation is provided during implementation and is accessible on the system itself.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Civica Education Operations comes with a supplementary mobile application (available on both Apple and Android). The mobile app provides users with the ability to connect to all associated accounts and access three core areas of the system: Asset Management, Compliance Management and Helpdesk Ticketing (works offline). Users also have the option of connecting to the system using a mobile browser where they can access further modules.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: It is the main area where users can access all system modules, with option to provide more limited access for portal users. The system is permissions‑based, allowing access to be controlled by module, site, or user role, offering flexibility in how it is configured. Alerts can be created and managed directly within the service interface to keep users informed of key events/tasks.Also included is a mobile app, giving users access to selected modules on the go. Overall, every essential function can be managed through the front‑end interface, ensuring users can complete their tasks easily and efficiently.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: None or don't know
• API: Yes
• What users can and can't do using the API: The Civica Education Operations API allows licensed users to securely integrate with the platform using RESTful endpoints. After obtaining an active subscription, API licence and the correct user permissions, customers can configure access via the API URL in User Preferences → API Integration, then authenticate following the documented method. ; ; Users can perform standard REST actions (GET, POST, PUT, PATCH, DELETE) to retrieve, create, update, or delete data across supported resources such as Assets, Compliance, Helpdesk, Accounts, Users, and Contracts. All responses are returned in JSON for easy integration with external systems. ; ; Users cannot access the API without the correct licence or permissions, modify system behaviour beyond what endpoints allow, or rely on Civica to debug custom code or integrations. Civica Support provides documentation and investigates issues with the API layer itself, but does not support customerwritten scripts or thirdparty applications. ; ; The API enables flexible data access and automation but does not replicate every UI workflow or provide configuration options not exposed through published endpoints. Swagger documentation defines all available operations.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Civica Education Operations offers a high level of flexibility, allowing organisations to tailor the system to their specific operational and compliance needs. Users can customise a wide range of elements, including forms, custom fields, reports, dashboards and workflows. It is also possible to design bespoke compliance checks, configure risk assessments to mirror existing processes, and control task frequencies along with associated email alerts. ; ; All customisation is carried out through the service interface, enabling users to adapt the system without the need for development work. However, certain actions, particularly those that affect core workflows, compliance logic, or organisation-wide settings, require users to hold the appropriate permissions. ; ; These examples illustrate the breadth of available customisation, but the platform is not limited to this. Civica Education Operations is designed to support a wide variety of configuration options to ensure the system aligns with each organisation’s unique requirements.

Scaling

• Independence of resources: We ensure that users are not impacted by the demands placed on our service by others through robust resource management and system scaling. Our infrastructure is designed to dynamically allocate resources based on real-time usage, maintaining consistent performance for all users even during peak periods. Additionally, we regularly monitor system loads and make adjustments as needed to uphold a reliable and responsive service.

Analytics

• Service usage metrics: Yes
• Metrics types: Volume of logins and page views, along with usage quantities of each module.
• Reporting types: Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users export their data aia built in reports on the sytem.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • Office Open XML (.xlsx) Excel 2007 and above
  • SpreadsheetML (.xml) Excel 2003
  • BIFF 5/8 (.xls) Excel 95-97
  • Open Document Format/OASIS (.ods)
  • Gnumeric
  • Comma-separated values (.csv) (default encoding is UTF-8)
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • Office Open XML (.xlsx) Excel 2007 and above
  • SpreadsheetML (.xml) Excel 2003
  • BIFF 5/8 (.xls) Excel 95-97
  • Open Document Format/OASIS (.ods)
  • Gnumeric
  • Comma-separated values (.csv) (default encoding is UTF-8)

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Civica guarantees 99.5% availability.; ; To support the standard availability commitment, Civica provides structured service‑level agreements for incident response and resolution. These include:; ; Priority 1 (Critical): Response within 1 support hour, resolution within 4 support hours; Priority 2 (High): Response within 2 support hours, resolution within 24 support hours; Priority 3 (Medium): Response within 4 support hours, resolution within 5 working days; Priority 4 (Low): Response within 6 support hours; ; * Resolution action is defined as a fix, a workaround or an action plan.; ; Suppliers can procure higher service levels through our tiered support if needed.; ; Supplier is happy to agree to Service Credits in principle. However, this point requires further negotiation. The Service Credits should be capped and bear direct relevance to the monthly charge. The Supplier will not be liable for Service Credits where any issues in performance are outside of their control
• Approach to resilience: Available on request
• Outage reporting: Civica reports system outages to customers using a clear, multi-channel communication process:; How We Report Outages; - Direct Notifications:; Customers are informed via email and telephone.; Messages include the outage window, reason, and expected impact and incident number (as this would be logged through our web portal support desk system (Civica Support Cloud). ; ; - Customer Portal Updates:; Status pages and update notes are posted on Civica Support Cloud for transparency.; ; - Emergency Situations:; For urgent incidents, notifications are sent as soon as possible, often by phone and email.; Critical issues are worked on continuously until resolved.; ; - Support Channels:; Customers can log and track issues through Civica Support Cloud.; Civica also proactively monitors hosted services and initiates recovery without requiring customer action.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: Active Directory via LDAPS
• Access restrictions in management interfaces and support channels: Administrators on the Civica Education Operations system can configure role-based templates to apply permissions to users, ensuring restricted access to management interfaces.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Description of management access authentication: Active Directory via LDAPS

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISO 27701 ; PCI-DSS ; Cyber Essentials; PSN CoCo; NCSC 14 Principles
• Information security policies and processes: Civica maintains a robust Information Security Management System (ISMS) aligned with ISO/IEC 27001 and supported by frameworks such as ISO 27701, PCI-DSS, Cyber Essentials Plus, and UK NCSC principles. Key policies include an overarching Information Security Policy, Acceptable Use, Data Protection, Data Sharing, Password Policy, Removable Media, and Secure Development Lifecycle (SSDLC). Operational Security Policy defines standards for risk management, compliance, resilience, and awareness, while the Incident Management Process ensures formal breach notification and escalation with minimal disruption. The SSDLC integrates OWASP Top 10 testing, code reviews, and penetration testing.; Information security is governed by Board Oversight, with the Chief Information Security Officer (CISO) responsible for security governance and board-level reporting. The Compliance & Improvement Team conducts internal audits and monitors data privacy, while Divisional Compliance Leads (DCLs) ensure consistent policy implementation. Information System Owners manage access controls, patching, logging, and incident response.; Civica enforces policies through mandatory annual training, phishing simulations, internal and external audits, continuous vulnerability scanning, penetration testing, and compliance checks. Automated compliance tools, including Microsoft Defender for Cloud, support real-time monitoring and threat detection, with compliance metrics and incidents reviewed by senior management.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Our configuration and change management processes maintain service integrity and security throughout the lifecycle. Each component receives a unique identifier and is tracked in a central inventory, updated for modifications, replacements, or decommissions. Proposed changes undergo thorough security impact assessments, including stakeholder consultation and formal approval. Where needed, changes are tested in a controlled environment before implementation. All changes and assessments are documented for audit and review, ensuring transparency and the quick identification of unauthorised alterations.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Vulnerabilities identified through penetration testing or the Veracode static scanning tool are tracked and prioritised based on their severity and potential impact on the system. Critical vulnerabilities are addressed and remediate immediately. High or very high severity vulnerabilities are planned for resolution in the upcoming development sprint to ensure timely remediation.; ; All vulnerabilities are reviewed to access their risk and impact, and remediation efforts are tracked to completion. This process ensures that the most significant risks are managed promptly, maintaining the security and integrity of our systems.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Civica takes a proactive approach to information security through a process of continual monitoring and review. As part of a documented risk assessment methodology to identify and manage information security risks, a dedicated security team updates the risk register monthly.; Civica has a network monitoring solution in place ‘OpsView’, as well as a full antivirus and anti-malware solution. These technologies check the hosted services for errors, infections, and unexpected network traffic and are supported by Cisco IPS/IDS at the perimeter layer. This monitoring service provides in-depth defence against compromise by detecting infections and suspicious networking activity within the environment.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Civica’s incident management process swiftly identifies, assesses, and resolves incidents affecting services or systems. Incidents, detected by users, staff, or automated tools, are categorised by severity, prioritised, and managed by a dedicated incident manager who coordinates resolution and keeps stakeholders updated. Pre-defined processes address common events, such as outages or breaches, with regular reviews and staff training, ensuring their effectiveness. Users can report incidents via an online portal, email, or 24-hour helpline, receiving a reference number and prompt support. Responsibility for the process lies with the Civica Group CISO, ensuring transparency and continuous improvement.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Access to any of the modules, including training videos, for a two-week period.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: ISOQAR
• ISO/IEC 27001 accreditation date: Friday 15 August 2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: ISOQAR
• ISO 9001 accreditation date: Friday 15 August 2025
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 192154bb-d1b4-4c33-a961-8419a0f8e734
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at BidSupport@civica.com. Tell them what format you need. It will help if you say what assistive technology you use.