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SEP2 LIMITED

Wingman Secure Access

SEP2's Wingman Secure Access Service offers robust network edge security, supporting modern remote access needs with multi-layered defense including SASE and an Enterprise Browser. It features a 24/7/365 UK-based SOC, multi-vendor support (Check Point, Fortinet, Palo Alto), and scalable service packages to protect workers, offices, and cloud environments.

Features

  • Secure Access supports remote access and network boundary needs.
  • Expertise ensures Secure Access solutions provide maximum ROI.
  • 97.91% in-house resolution for fast, independent firewall issue support.
  • High availability and hyperscale security ensures 99.99% network uptime.
  • SASE unifies networking and security functions like Zero Trust.
  • Enterprise Browser secures the last mile of the user experience.
  • 24/7/365 UK-based SOC monitors your security environment.
  • Support for on-premise, cloud or hybrid mesh firewalls.
  • Proactive healthchecks with suggested actions for firewall performance.
  • Multi-Vendor Support: Check Point, Fortinet, and Palo Alto.

Benefits

  • Secures all remote access and network boundary needs.
  • Safeguards the entire organization against evolving security threats.
  • Maximises your solution ROI by expert policy tuning.
  • Resolves firewall issues quickly with expert in-house engineers.
  • Minimises network disruption, maximising user productivity.
  • Provides seamless system scalability and network resilience.
  • Eliminates traffic backhauling for optimised network performance.
  • Applies granular data protection without impacting user productivity.
  • Reduces infrastructure overhead with rigorous user protection.
  • Restores services swiftly with documented rollback plans.

Pricing

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@sep2.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

5 6 5 9 0 0 8 3 2 5 3 2 4 9 0

Contact

SEP2 LIMITED sep2 sales team
Telephone: 03300437372
Email: sales@sep2.co.uk

About your service

Service categories

Cloud Support Services

Ongoing Support

  • Product support capabilities
  • Logging and management of incidents
  • Reporting and proactive results analysis
  • Dispatch of service technicians and/or parts
  • End user training coordination
  • Other

Service scope

Service constraints
Services are primarily delivered remotely from our 24/7/365 UK-based SOC; we do not outsource or offshore operations. While virtual support and visits to our SOC are included, on-site attendance at customer locations may incur additional travel costs. Additional Professional Services costs may be required for a new setup/hardware installation.

User support

Email or online ticketing support
Yes
Support response times
P1 (Critical) questions, response is provided within 15 minutes. P2 (High) questions, response is provided within 1 hour. P3 (Medium) questions, responses are within 4 hours. P4 (General Enquiries) questions, responses are within 8 hours
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.2 AA
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Yes
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Web chat is accessible through a secure site requiring a user account. Users will be able to query, modify and create support tickets. Users are not able to modify account details through a web chat, and they cannot change or update users. The chat function complements a more rigorous and dedicated ticket management system. Web chat is not designed to deliver the core functions and ongoing communication methods for service delivery.
Web chat accessibility testing
None. SEP2 have a roadmap for the development of the web chat functionality and features, including assistive technology, for users.
Support levels
SEP2 provides a single, comprehensive support level for the Wingman EDR service. We do not operate a traditional time-based tiered support methodology; instead, we deliver unlimited and unrestricted 24/7/365 support to all customers. This includes direct access to our UK-based Security Operations Centre (SOC) analysts and engineers without navigating through non-technical helpdesk layers. All support costs are fully inclusive within the service being provided. BASIC support provides 24/7/365 coverage for Priority 1 Issues, Unlimited Guided Support, Vendor Issue Escalation, Vendor Product Alerts. STANDARD support includes the Basic support but swaps Unlimited Guided Support for Unlimited SEP2-Led Support. It also includes Unlimited Change Requests, Device Monitoring*, Device Backups*, Security Patching**, Annual Major Version Upgrades, Rolling Recommended Patching**. ENHANCED support also includes Rolling Proactive Policy Reviews and Rolling Proactive Health Checks. *Only available for Virtual or Physical Firewalls. **SASE Patching is managed by the vendor.
AI chatbot
No

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Check Point, Fortinet, Palo Alto, Google, Netskope

Staff security

Staff security clearance
Other security clearance
Government security clearance
Security Clearance (SC)

Pricing

Discount for educational organisations
No

Architecture roles

Network architect
Role level UK Rate Offshore Rate
Network architect £1,500.00
Lead network architect £1,500.00
Security architect
Role level UK Rate Offshore Rate
Security architect £1,500.00
Lead security architect £1,500.00
Principal security architect £1,500.00
Technical architect
Role level UK Rate Offshore Rate
Technical architect £1,500.00
Senior technical architect £1,500.00
Lead technical architect £1,500.00
Principal technical architect £1,500.00

Chief digital and data roles

Chief information security officer
Role level UK Rate Offshore Rate
Chief information security officer £1,500.00

Cyber security roles

Cyber security audit and assurance
Role level UK Rate Offshore Rate
Lead cyber security audit and assurance £1,500.00
Principal cyber security audit and assurance £1,500.00
Cyber security governance and risk management
Role level UK Rate Offshore Rate
Associate cyber security governance and risk manager £1,500.00
Lead cyber security governance and risk manager £1,500.00
Principal cyber security governance and risk manager £1,500.00
Cyber security monitoring
Role level UK Rate Offshore Rate
Lead cyber security monitoring £1,500.00
Principal cyber security monitoring £1,500.00
Cyber security incident response
Role level UK Rate Offshore Rate
Lead cyber security incident response £1,500.00
Principal cyber security incident response £1,500.00
Cyber security vulnerability management
Role level UK Rate Offshore Rate
Lead cyber security vulnerability management £1,500.00
Principal cyber security vulnerability management £1,500.00
Cyber security digital forensics
Role level UK Rate Offshore Rate
Lead cyber security digital forensics £1,500.00
Principal cyber security digital forensics £1,500.00
Cyber security testing
Role level UK Rate Offshore Rate
Lead cyber security penetration testing £1,500.00
Principal cyber security testing £1,500.00
Cyber security secure design
Role level UK Rate Offshore Rate
Lead cyber security secure systems architecture and design £1,500.00
Principal cyber security secure systems architecture and design £1,500.00

Non-mandatory Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Alcumus ISOQAR
ISO/IEC 27001 accreditation date
Friday 21 December 2018
What the ISO/IEC 27001 doesn’t cover
Nothing. The certification covers the whole organisation.
ISO 28000:2022 certification
No
ISO 9001 certification
No
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Please provide your Cyber Essentials Certificate Number
Bee1f05f-b715-4f2b-bc36-27fd6ddc66ab
Cyber essentials plus
Yes
Please provide your Cyber Essentials Plus Certificate Number
D926878b-32ee-4e25-afa0-46693c10b31a
Other security certifications
Yes
Any other security certifications
CREST:SOC

Social value

Section B - Commitment for Future: Delivery

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@sep2.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.