Covoxa Limited

Enterprise Resource Planning (ERP) Cloud Software Implementation and Support Services

Covoxa helps public sector organisations select, implement, migrate to and support cloud based Enterprise Resource Planning (ERP) solutions. Our specialism lies in Workday and Oracle Fusion but we can offer assistance across all cloud solutions to ensure optimal systems are achieved. Our collaborative approach is based on years of experience.

Features

• Collaborative approach
• Best practice working knowledge
• Advice and guidance on implementation of bespoke solutions
• Workday trained delivery professionals
• Oracle Education trained delivery professionals
• System upgrade advice and guidance
• Cloud software selection advice
• Workday full lifecycle implementation services
• Oracle full lifecycle implementation services
• Full portfolio of Workday and Oracle support and managed services

Benefits

• Delivered public sector payroll solutions for 2,000 to 250,000 employees
• Delivery focused organisation ensures value for money
• Emphasis on partnership and collaboration to achieve shared outcomes
• Support model to ensure maximum return on investment
• Successful projects based on strong project governance and customer partnerships
• Knowledge sharing through education and continuous training
• Chartered qualified delivery professionals (CIPD & CIPP)
• Public sector experience and focus

£350 to £1,500 a unit a day

Service documents

• Pricing document

  ODP

• Skills Framework for the Information Age rate card

  ODT

• Service definition document

  ODP

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at thursten@covoxa.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

566044984740770

Contact

Thursten Clements
07979576547
thursten@covoxa.co.uk

Planning

• Planning service: Yes
• How the planning service works: Planning for a new cloud based ERP solution first needs to start with a business case which Covoxa can help develop with representatives of the organisation. This should include key drivers and benefits for the project. Covoxa have led organisations through this process on many occasions before and bring industry best practice and insight to this stage.; ; Following the business case production, a set of requirements, scope and target operating model are developed. These form the basis of a selection criteria that can be used to assess the ERP cloud vendors available in the market place. Covoxa knowledge and experience will help guide the process and ensure a cost-effective fit for purpose solution is selected.; ; The planning phase continues and looks to define the project phases of:-; 1. Plan – define project direction, governance and plans; 2. Mobilisation – establishing project team including client and implementation teams; 3. Architecture – functionality, business process and integration designs; 4. Prototype and configuration – an iterative approach is adopted with continuous feedback; 5. Testing – unit, system, integration and user acceptance (including payroll parallel) phases; 6. Deploy – transition, training, migration, go-live and post go-live support.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Workday HCM & Payroll
  • Workday Expenses
  • Workday Talent
  • Workday Time and Labor
  • Workday Financials
  • Oracle Fusion HCM & Payroll
  • Oracle Fusion Time and Labor
  • Oracle Fusion Expenses
  • Oracle Fusion Financials

Training

• Training service provided: Yes
• How the training service works: Training plan definition is part of the deployment phase of any project Covoxa undertakes and will be tailored to the solution being delivered. A training approach will be agreed during the planning phase and may include any or all of the below:-; • Train the trainer; • Classroom based sessions for super users; • Online guided training; • Pre-recorded show and tell videos; • Inbuilt system guides and help tips; • Knowledge base; ; The aim will always be to develop training materials prior to user acceptance testing and use the collateral to educate testers. This allows feedback and refinement to the various training products before they are used with the ultimate recipients.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Following the selection, planning and establishment of the cloud project the emphasis shifts to migration and delivery stages where Covoxa will continue to drive forward your project through collaborative working and an outcome focus.; ; Architecture – during this phase Covoxa helps focus on defining the system functionality, understanding and documenting business processes required in the to-be state and establishing the integration points to and from the aspirational solution.; ; Prototype and configuration – as early as possible in the project a prototype of the end solution will be made available. Through iterative design sessions continuous feedback is incorporated to refine the end solution.; ; Testing – rigorous testing ensures a fit for purpose solution is deployed as such unit, system, integration and user acceptance (including payroll parallel) phases are undertaken.; ; Deploy – transition, training, migration, go-live and post go-live support ensure a smooth journey to the cloud is achieved. Covoxa believes that forward planning and practice makes this stage of the project as seamless as possible and will always aim to have conducted a dress rehearsal of this important stage of the project.; ; This structure will be followed whether the project is a new implementation, functionality enhancement or upgrade.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: Covoxa believes the support model of cloud based solutions differs from more traditional systems due to the continuous upgrades delivered. As such part of Covoxa support model involves assessing, impacting, regression testing and planning for each upgrade or release delivered. This activity will ensure the organisation is best placed to take advantage of new functionality released and maintain smooth running of existing integrations, reporting and functionality.; ; In addition to assessing ongoing upgrades Covoxa offers a more traditional support model where system users are able to raise queries with system functionality and areas where they believe there is a defect or deficiency. Each issue is assigned a priority and severity. Priorities range from 1 to 4 as do severities; this enables users to highlight how quickly a resolution is required as well the system impact. Turnaround timescales for both severity and priority are agreed during the project between Covoxa and the client.

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Users assign a severity to defect raised based on ; Severity 1 - Critical - response within 4 hours; Severity 2 - Blocker - response within 1 day; Severity 3 - Major - response within 3 days; Severity 4 - Minor - response within 5 days; ; Support team work Monday to Friday 09:00 to 17:00; ; Support at weekends is available at extra cost
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Covoxa believes the support model of cloud based solutions differs from more traditional systems due to the continuous upgrades delivered. As such part of Covoxa support model involves assessing, impacting, regression testing and planning for each upgrade or release delivered. This activity will ensure the organisation is best placed to take advantage of new functionality released and maintain smooth running of existing integrations, reporting and functionality.; ; In addition to assessing ongoing upgrades Covoxa offers a more traditional support model where system users are able to raise queries with system functionality and areas where they believe there is a defect or deficiency. Each issue is assigned a priority and severity. Priorities range from 1 to 4 as do severities; this enables users to highlight how quickly a resolution is required as well the system impact. Turnaround timescales for both severity and priority are agreed during the project between Covoxa and the client.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Caring for the planet and the environment is now not only a necessity for the world’s governments, organisations and individuals, but a matter of survival for all of us. Covoxa believes that positive action is paramount, and we incorporate sustainability at the heart of our work.; Covoxa has integrated sustainability into core business operations. Simple steps like paperless administrative processes, recycling disposal points and green cloud computing all build a sustainable foundation for our organisation.; Additionally, Covoxa undertakes a carbon footprint audit and makes a charitable contribution to a Gold Standard Community Based Carbon Offset Project on an annual basis. The Gold Standard is given to offset programs focused on progressing the United Nation’s Sustainable Development Goals (SDGs), which Covoxa fully support.

  Tackling economic inequality

  Covoxa strives to add value to the community through a number of initiatives, including increasing employment opportunities, developing skills and adding resilience to our supply chain.; We believe that everyone involved in delivering our services should be treated fairly and equally. No one should receive less than the living wage, and as such Covoxa is a member of the Living Wage Foundation.; Through prompt payment to our suppliers, we aim to to build resilience and positive cash flow through our supply chain. In a recent audit our average payment terms were 14 days.; Covoxa encourages all organisations involved in our supply chain to engage in the local community through volunteering and community participation; for example, sport, arts or charity work.

  Equal opportunity

  Diversity is an integral part of our culture here at Covoxa. We promote equal opportunities and strive to promote an environment in our client work that encourages the expression and development of all consultants' potential. We are a diverse employer and our focus is always to provide the best team for each client engagement based on requirements. We strongly prohibit any selection criteria that discriminates on the grounds of nationality, gender, sexual orientation, identity, disability, age, affiliation with political, labor or religious organisations, or membership of any minority group.; At Covoxa, we understand that our consultants inhabit many roles in their lives as professionals. They are spouses, parents, children, siblings, friends, and members of our shared community. We are committed to promoting equal treatment for women and men, as well as ensuring that we provide a workplace environment and client engagement process that favours work-life balance and flexibility for our consultants. We strive to provide every opportunity to engage through work whilst balancing the many personal roles our consultants play.

  Wellbeing

  Covoxa believes there are five key factors to wellbeing: health, security, environment, relationships and purpose. Striking the right balance between these factors for employees and sub-contractors contributes to positive outcomes for individuals and communities, as well as Covoxa and our clients. ; We have a number of wellbeing initiatives in place, including promoting positive lifestyles through exercise, healthy eating and stress management. Our end goal is helping individuals make healthy choices which improve their wellbeing.; Experiencing security allows people to flourish: Covoxa aims to provide a safe working environment, free from harassment or bullying, which builds confidence and enables employees to thrive.; Working environment is also an important influence on wellbeing, and Covoxa aims to make it as positive as possible. Project work allowing, Covoxa collaborates with individuals to create flexible working patterns. Other initiatives, such as minimising commuting time, are beneficial to both the individual and the environment.

Pricing

• Price: £350 to £1,500 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  ODP

• Skills Framework for the Information Age rate card

  ODT

• Service definition document

  ODP

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at thursten@covoxa.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.