Texuna
Project Staffing Solutions
Texuna offers digital transformation and innovation through GDS-compliant services delivering bespoke data collection and analytics, infrastructure design, cloud security, ETL/ELT data migration, data warehouse and business intelligence. With Agile methodology, user-focused design, and enterprise architecture, we deliver bespoke project solutions for maximum impact and value realisation, with comprehensive support teams.
Features
- Discovery, Alpha and Beta design iterations for user-centered requirements
- User research workshops, requirements specification, data analysis, architecture design
- Experienced technical system integrators and data quality assessment
- SPA with YAML, RESTful API, asynchronous streaming data model design
- Data quality, GDPR compliance, Privacy by Design, value conversations
- Education, Finance, Environment, Fintech, CRM, Headless CMS
- Data management, dictionaries, vocabularies, master data and governance
- Network VPC, VPN, ISO27001, ISO9001, Cyber Essentials
- Full stack software development with front end single page apps
- First, second, third level helpdesk business and technical support SLAs
Benefits
- Software experts, data managers and project leadership through full lifecycle
- Fixed price for defined scope of work, or pay-as-you-go
- Public sector expertise in DfE, DEFRA, Local Authorities and Universities
- Education sector expertise (HESA, OfS NSS, STA, Dept for Education)
- Focus on developing data as a business asset
- Customer journey mapping and User Story development
- Full stack engineering and proven design patterns for trusted delivery
- ISO20000 ITIL helpdesk SLA for first, second, third level support
- Migrate legacy data, validate and quality management with data governance
- Ad hoc business analysis, service design, development, testing, project management
Pricing
£1,000 to £5,000 a unit a month
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at tender@texunatech.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
5 6 6 0 8 7 1 8 4 0 7 6 7 6 2
Contact
Texuna
Raquel Borges
Telephone: 44 (0) 203 393 4670
Email: tender@texunatech.com
Planning
- Planning service
- Yes
- How the planning service works
-
Texuna will provide a fully managed service so that all aspects of solution design, implementation and preparation for live running of Cloud services can be provided.
• Design services include technical assessment and recommendations on the best combination of solution components to deliver both value and performance and to leverage any investments the customer has already made where possible. We offer full technical and business analysis to specify requirements fully and to use other G-Cloud published services where possible.
• Implementation services follow an Agile methodology and implementation is iterative to deliver high priority requirements using open source tools so that delivery is efficient and effective.
• All implemented packages are tested fully using a combination of both automated regression testing and manual testing. Further testing services are provided for penetration and performance so that any delivered applications are fit-for-purpose.
• Cloud hosting installations and management are offered on any cloud platform.
• Security and disaster recovery are included.
• Transition planning and training services are offered.
• All projects are run transparently using Prince2 methods and in full consultation with the customer.
• All services are customised for the specific project.
• Full life-cycle management can also be provided. - Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- Training can be provided for the cloud software and hosting services that we have implemented or that we manage. Training services are customised to the particular requirements and skills of our clients.
- Training is tied to specific services
- Yes
- Services the training service works with
-
- Cloud migration projects that we have implemented.
- All Texuna software services.
- Texuna Cloud Services implementations.
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
-
Texuna offers migration services which are customised to the particular needs of the customer. Our planning and design services will take your specific requirements into account in our recommendations for the final hosting infrastructure.
• Texuna offer a full migration service for both data and Cloud Services.
• Data migration may include data changes and cleansing and matching services using third party sources if they are available.
• Migration to Cloud involves full Cloud environment configuration.
• Migration is achieved so that all services are fully tested as they are migrated and the end services are regression tested to ensure that they are fit-for-purpose.
• User acceptance testing is managed so that there can be signoff prior to live running.
• Cloud migration includes configuration of all security aspects and planning and testing of backup and disaster recovery services including monitoring.
• Texuna is able to offer a managed service following migration should this also be required. - Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
Texuna follows an Agile methodology where our services follow a test-driven methodology so that testing is incorporated in design and planning from day one.
• Our testing approach includes regression testing as well as performance and penetration testing so that our customers can be assured that the hosted service is robust.
• We recommend that at least pre-Production and Production environments are available to allow for testing and training separate from Production services.
• We are able to provide recommendation and test scripts for User Acceptance Testing that may be followed directly or enhanced by users own requirements.
• Performance testing followed by performance tuning is an integral part of pre-production preparation and will be planned in. If justified, we will make recommendations for improved infrastructure with our rationale and implement any changes.
• Our services can be provided either on a fully managed basis or we can provide support and assistance to customer staff for the implementation period to enable self-management of the migrated service.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security testing
- Security incident management
- Security audit services
- Other
- Other security services
- Penetration testing
- Certified security testers
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- Texuna offers support for software where we have provided the implementation services. This may be for Texuna Cloud Software services and third party and open source tools that we have integrated with our services. Please ask us for information on your particular requirement.
Service scope
- Service constraints
- Texuna will customise a service package to meet the needs of the buying organisation. Some support services such as extended hours or onsite support may attract additional charges. Please ask us if you have specific requirements.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Texuna provide basic, Premium and Enterprise Support options with different response times. Initial response is always within one day. Resolution targets are: within 5 working days (Basic), 2 working days (Premium) or less than 1 working day (Enterprise).
System downtime / critical issues resolution target is under 4 hours within business hours. - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- WCAG 2.1 AA or EN 301 549
- Web chat accessibility testing
-
Texuna performed web chat testing using the following tools:
• ZoomText - a screen magnifier for Windows
• NVDA - a screen reader for Windows
• VoiceOver - a screen reader for Mac/iOS - Support levels
-
Support SLA (business days):
• Enterprise - 1 day (GBP5,000 per month);
• Premium - 2 days (GBP2,500 per month);
• Basic - 5 days (GBP 1,000 per month).
Support can be via phone, chat, email or on-site.
Normal support is Monday to Friday excluding holidays, and service is monitored 24X7X365 for outage incident response. Inbound support requests outside normal hours will only be responded to in case of emergency). Talk to us to customise the level and extent of coverage you need to include weekends, holidays and/or 24 hours. Extra charges will apply.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- BSI
- ISO/IEC 27001 accreditation date
- 18/12/2020
- What the ISO/IEC 27001 doesn’t cover
- All of Texuna's operations are covered, there are no exclusions.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- Yes
- Any other security certifications
- IASME Cyber Assurance Level 1
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Wellbeing
Fighting climate change
Fighting climate change
We believe that, despite being a small company with minimal carbon emissions, it is important to do everything possible to fight against climate change. We have therefore sought to roll out initiatives that drive us towards our 2050 target of net zero carbon. For example, we will continue to offer flexible working and work from home opportunities to reduce emission stemming from commuting and large office use. As part of this, we have adapted our company to maximise it's use of virtual meetings and documentation. These small steps will significantly impact the percentage of our carbon emissions throughout the lifecycle of G-Cloud 14.Wellbeing
Wellbeing
We believe the single most important factor in upholding the mental wellbeing of our employees is to create an communicative culture where discussion is encouraged. We operate a virtual open door policy to create an environment where our employees feel comfortable discussing their health. This transparency encourages our employees to talk and therefore allows us to change our behaviours to further protect their wellbeing.
Pricing
- Price
- £1,000 to £5,000 a unit a month
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at tender@texunatech.com.
Tell them what format you need. It will help if you say what assistive technology you use.