Cloud based Telephone system 3CX and SIP Trunking
Telephone and Contact Centre functionality Fully featured and popular Telephone service. Call recording Analytics taking voice recordings converting to text data then with AI-NLP provide meaningful analytics. Enterprise grade SIP Trunking services covering all of the UKsupport all leading telephone platforms with a specialisation in. Microsoft Teams Direct Routing.
Features
- Teams managed Service
- Secure Online Portal for Realtime reporting
- Provision of dedicated voice circuits
- Provision of numbers for all UK area codes
- Artificial Intelligence in call recording analysis
- spares and things- Telephones
- Business telephone system
- Analogue, PSTN and ISDN Services, Number porting and Billing
- Layer 3 IPVPN and Layer 2 VPLS options
Benefits
- Mobility of working anywehere anytime. Next daya SIP trunks.
- Enables flexible and remote working
- Provides easy integration with all leading telephony vendors
- High Speed Low Latency Connectivity
Pricing
£400 to £1,200 a user a day
- Education pricing available
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
5 6 6 6 6 6 3 9 3 4 7 8 8 2 2
Contact
SOM-3 RECRUITMENT LIMITED
Steven Morrisey
Telephone: 07976360688
Email: steve.morrisey@som-3.com
Planning
- Planning service
- Yes
- How the planning service works
- Our experiencedSMEs will work with the customer to understand the customer organisation, capture all relevant information, create knowledge in our ITSM tool, train our staff, configure our systems, and complete service design and service implementation. We work collaboratively with Clients' at the outset to ensure all Project Plans are Aligned to Project Deliverables with consideration and understanding of Business Objectives, Strategies and Requirements. With our Experience and Expertise we ensure that Risks, Issues, Constraints and Dependencies are all addressed and reflected in any Project Plans to ensure a successful outcome.
- Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- We provide Standard Training, which can include One to one, Classroom or Web Training, or another format if preferred. Full Handover Documentation to support our Clients' moving forward is also included. In addition, Technical information through Knowledge Transfer is shared during the Implementation stage of the Project. Bespoke training relevant to the needs of the organisation is available upon request. We are also happy to help build capability in your Organisation via training, mentoring and coaching.
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- We ensure that all relevant stakeholders are engaged and form part of the Approval Process. This ensures that risks and constraints are addressed in the Planning and Design phase of any Projects. Our Consultant Led Team incorporate Migration and Transition into their Planning and Design Process to ensure successful Implementation. We are experienced in supporting both service users and staff through cloud migrations having demonstrable experience in successfully migrating our Clients to Cloud. This includes ensuring minimum impact to your day to day business. We will support you, and your organisation, through the entire Process.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
Service is underpinned by our default SLAs and KPIs. Our service management team will report monthly on performance and drive continuous service improvements at all times.
We measure the quality of the implementation through our extensive experience of the various Technologies, Best Practices and Baseline Measurements from other services which we have delivered, but most importantly by ensuring that it meets the needs and objectives of our Clients’. Our Cloud Consultants can ensure minimum impact to your day to day business while you Transform your Digital Workplace and you can expect full support of you, and your Organization through the entire Process.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Security testing
- Security incident management
- Security audit services
- Certified security testers
- Yes
- Security testing certifications
- CHECK
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- Through our service desk,
Service scope
- Service constraints
- None
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- We have a customer support desk P1 - 1 hour P2- 2 hours P3- 4 hours P4- 24 hours
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- A default set of SLAs and KPIs are offered with O365 Managed Service. Through discussion, we believe in agreeing levels of service appropriate for customers needs. Details are provided in the Service Description Document. A Customer Manager is included as part of the service who will be your primary point of contact, attend monthly performance reviews and be your point of escalation.
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Microsoft
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Fighting climate change
-
Fighting climate change
Som3 is committed to fighting climate change and has created a carbon reduction plan aimed at working towards being carbon nuteral. - Covid-19 recovery
-
Covid-19 recovery
We have a covid-19 policy in place and provide a safe working environment for our staff and work from home arrangements as needed. - Tackling economic inequality
-
Tackling economic inequality
Here at Som3 we are committed to Tackling economic inequality and have various policies and procedures in place to support our commitment. - Equal opportunity
-
Equal opportunity
We are an Equal opportunity employer and have Equal opportunity polices in place to support this, - Wellbeing
-
Wellbeing
We are committed to supporting our staff well-being and promoting mental health awarness providing external support where needed.
Pricing
- Price
- £400 to £1,200 a user a day
- Discount for educational organisations
- Yes