Symantec Policy Based Encryption Advanced

Symantec Policy Based Encryption (PBE) Advanced, powered by Echoworx, is a boundarybased
encrypted email service that will encrypt sensitive emails before they leave the


  • Multiple types of encryption available
  • Custom Branding on encrypted emails, notification emails, inside web portal
  • Policy-based custom encryption and policy-based alternate branding
  • Multiple authentication options for recipients
  • Encrypted Reply option for external recipients
  • Integration with 3rd Party LDAP directories for certificate retrieval
  • Outlook Add-In offer easy Encrypt Button to enterprise senders
  • Message Recall (by the sender) for messages in web portal
  • eStatement Encryption mode where only attachments are encrypted


  • Cloud-Based solution (no hardware requirements)
  • 24x7 management of hosted services
  • No impact/changes to internal email archive/backup or eDiscovery
  • Multiple encryption methods ensure the best experience for the recipient
  • Data Leakage Protection by automatically encrypting sensitive content
  • Scanning email subject, email body, recipients, attachment names, attachment content
  • Policies to catch any confidential data in the email
  • Recipients can self-manage passwords/recover password without Administrator involvement
  • Eliminate fax and paper mailings when email becomes secure option


£27.46 a user a year

  • Education pricing available
  • Free trial available

Service documents

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G-Cloud 13

Service ID

5 6 6 8 4 2 5 8 9 2 2 0 9 2 3


Telephone: 02083721000

Service scope

Software add-on or extension
What software services is the service an extension to
Symantec Email Safeguard
Cloud deployment model
Public cloud
Service constraints
System requirements
Customer must also have Symantec Email Safeguard

User support

Email or online ticketing support
Email or online ticketing
Support response times
Dependant on severity
User can manage status and priority of support tickets
Phone support
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
The Web Chat is accessible through the Support tab in the portal, under contact us, then click the appropriate link will open the web chat.
Web chat accessibility testing
Onsite support
Yes, at extra cost
Support levels
The product will come with standard support included as part of the services and includes online support via our portal. In addition, if purchased directly from Symantec a remote cloud specialist will be assigned to provide an account management style support. If purchased through a 3rd party the remote cloud specialist is not provided and this would need to be provided by the third party. For large (+10,000 users) and complex estates there is the possibility to purchase Business Critical Services.
Support available to third parties

Onboarding and offboarding

Getting started
The service does not require any user interface. There are some simple configuration
options which are explained at the time of implementation
Service documentation
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
There is no data to extract.
End-of-contract process
If the contract is not renewed the services are switched off.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
All detection is carried out in a cloud environment so there is no difference in service
regardless of the endpoint being used.
Service interface
User support accessibility
None or don’t know
Description of service interface
For administrators there is the ClientNet Portal, here the administrator can configure the service. For Users they can access the quarantine portal if the option is selected by the administrator
Accessibility standards
None or don’t know
Description of accessibility
Users cannot access the client net console, only the quarantine
Accessibility testing
Customisation available
Description of customisation
The service can be customised through logo and text support, making the service appear native to the customer


Independence of resources
Echoworx scales the service to ensure all incoming email volume is processed without
delay. When required, additional instances of the encryption engine and/or the secure web
portal can be deployed without any service interruption. With respect to external recipients
accessing the secure web portal, Echoworx uses a multi-version concurrency control
database to allow simultaneous access to data. File or database record deadlocks are
avoided by ensuring row locks are obtained in a consistent order


Service usage metrics
Metrics types
All email flows through Symantec, and the policies for encryption are in Symantec Data Protection.
The service metrics are obtained from Symantec reports and Admin Console
Reporting types
  • Real-time dashboards
  • Regular reports


Supplier type
Reseller providing extra support
Organisation whose services are being resold

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Other
Other data at rest protection approach
Email in encrypted form at rest (this is different than encryption of all physical
Data sanitisation process
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Some encryption reports (such as the Policy Report) generated in the web-based
Administrative Consoles can be saved as a CSV file
Data export formats
Data import formats

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Available on request
Approach to resilience
All services are redundant. Multiple instances of both the encryption engine and the secure
web portal are load-balanced and running in a single datacenter. Furthermore, the services are
replicated in a secondary datacentre for DR purposes.
Outage reporting
The portal provides public updates and there are email and text alerts for any severe outages.

Identity and authentication

User authentication needed
User authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Authenticated access is required to access the administration consoles. Echoworx will
provision accounts (using provided customer email address(s)) and the user will choose a
secure password when they create their account. Access granted is role based such that
Echoworx Operations will see options and configuration that is not available to customer
administrators. There is also a special role with reduced access for credential management
(PGP keys, SMIME keys) and Reporting.
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
No audit information available
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
Lloyds Register
ISO/IEC 27001 accreditation date
23 May 2016
What the ISO/IEC 27001 doesn’t cover
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications
Any other security certifications
  • SOC 2
  • WebTrust certified

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
Echoworx is SOC2 and WebTrust certified. The datacentre however, is
ISO 27001
Information security policies and processes
The service follows the security policies and standards that are outlined in
SOC2 and WebTrust. These can be provided upon request.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Change is managed at all levels through the design, software development, quality
assurance, deployment, and operational management of the services. Some examples: All
source code is versioned and tagged in a Version Control System. Change requests are
reviewed weekly by Product Management, Sales Engineering, Operations, and
Development. Change requests are assigned to the current or future release based on
severity and value to the solution. All production system changes, including config changes,
are documented and tracked in the ticketing system and reviewed by management . Before
any version of the software is deployed changes are approved by Symantec Product
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Echoworx has a series of IDS, and IPS systems in place in their environment. Additionally,
routine vulnerability and penetration testing is performed on its services. Echoworx is
registered to receive updates via 3rd party mailing lists of almost all 3rd party tools used in
the environment. The committed response time for deploying a new security patch from a 3rd
party is 1-2 days for high severity / critical security patches. If the security patch is minor, or
does not affect the Echoworx solution, it may be released after it has been tested during the
next planned major release of software.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
For 3rd party compromises, the answer from Vulnerability management (slide 29) can be
repeated here. On the topic of application monitoring, the Operations team has system and
log file monitoring in place that will alert the team of any errors. Service degrading errors are
addressed immediately when possible with infrastructure changes, otherwise the issue is
escalated to the Product group for assessment and resolution via a software patch.
Incident management type
Supplier-defined controls
Incident management approach
Symantec’s internal Security Incident Response Plan documents repeatable, industry standard procedures for handling actual cyber threats when they arise. It also provides the necessary engagement and information-sharing processes to allow prompt coordination among all relevant stakeholders, and describes the reporting, communication, containment, investigation, and recovery mechanisms that exist to support a comprehensive end-to-end process flow from threat detection through remediation. The development and implementation of this forward-looking plan supports Symantec’s ultimate mission to its
customers, partners, shareholders, and employees as a trusted leader in information security risk management.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks

Social Value

Fighting climate change

Fighting climate change

To help us manage our environmental impacts, we employ robust environmental management practices and have implemented a global Environment and Sustainability Policy, which requires that we:

Ensure our products and operations comply with applicable environmental legislation and other related compliance obligations
Operate and continually improve an environmental management system that strives to align with our business practices and set objectives that enhance environmental performance
Conduct our operations in a manner that supports recycling, conservation of resources, prevention of pollution and protection of the environment
Responsibly manage the use of hazardous substances in our operations and products
Inform our suppliers, partners, and contractors of our environmental expectations and encourage them to adopt sound environmental management practices
Promote environmental stewardship and sustainability within our organization
Publicly communicate our environmental priorities and performance annually


£27.46 a user a year
Discount for educational organisations
Free trial available
Description of free trial
Yes, a free trial version is available. This service is an add-on to, and requires,
Symantec's Email Security.Cloud Safeguard

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.