DOLPHIN IT SOLUTIONS (UK) LTD

Microsoft 365

Dolphin IT Solutions supplies Microsoft 365 licences to UK public-sector organisations. Customers benefit from a trusted Microsoft reseller relationship, plus licensing optimisation strategies and guidance at no additional cost.

We include free licence optimisation reviews and phishing simulation campaigns to help organisations reduce spend and improve security awareness.

Features

• Cloud-based Microsoft 365 productivity and collaboration platform.
• UK data residency with UK and EEA-based Microsoft processing.
• Remote access to all apps across multiple devices.
• Integrated identity and access management controls.
• Platform-level escalation via Microsoft Premier Support, included in licence cost.
• Self-service licensing portal for instant provisioning and changes.
• Free phishing simulation and security awareness campaign tools.

Benefits

• Work securely from any device, anywhere, anytime.
• Improve team collaboration with always-available cloud productivity tools.
• Reduce admin overhead with automated updates and centralised controls.
• Minimise downtime with expert platform support.
• Increase user awareness through phishing simulations included with your licences.
• Simplify cloud adoption with a single trusted G-Cloud supplier.
• Quickly provision licences through our self-service portal.

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at admin@consultdolphin.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

567007582077170

Contact

Andy Taylor
020 3695 2848
admin@consultdolphin.com

About your service

• Service categories:

  Applications

  Collaborative

  • Email
  • Enterprise community
  • Team collaboration

  Conferencing and virtual event

  • Web Conferencing Applications
  • Virtual Event Applications
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: Platform-level support only is included with the licences; support covers service-wide Microsoft 365 platform issues (for example, tenant-wide Outlook outages or wider Microsoft service disruptions). All Microsoft 365 platform incidents requiring escalation are managed through Microsoft Premier Support, and resolution timelines are subject to Microsoft’s processes and service-level commitments. Any platform maintenance, updates or service changes are performed by Microsoft and may result in temporary service degradation.; ; Issues relating to individual users, devices, local software configuration, or connectivity must be handled through your organisation’s internal support or via our separate IT Support G-Cloud service.; ; End-user support not included.
• System requirements:
  • Some licences may only be procured via annual commitment
  • Three-year terms require a full payment up front
  • Internet connectivity is required for access to Microsoft 365 services.
  • Modern, supported web browsers are required for full functionality.
  • Supported operating systems are required for installed apps.
  • Admin access is required (via GDAP) for platform support.

User support

• Email or online ticketing support: Yes
• Support response times: Our standard SLA for initial response ranges from 4 hours for low-priority tickets, down to 30 minutes for urgent tickets. This applies during our support hours which are 7am - 7pm UK time. We can accommodate different hours / weekends.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: We include platform support (e.g. Outlook is not working) with the cost of the licences; this will involve liaising with Microsoft to resolve the issue.; ; End-user support is available as a separate package via our IT Support offering on G-Cloud.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: We make it easy for customers to start using Microsoft 365. For new customers without an existing tenant, we can set up the initial Microsoft 365 environment and ensure the core licences are ready for use. We also provide light-touch guidance to help administrators get familiar with Microsoft, including assistance with assigning licences and pointers to relevant Microsoft documentation and resources.; ; We’re always happy to support early-stage questions, offer short remote walkthroughs of the Microsoft 365 admin centre, and help customers understand the essentials of reporting and configuration, and how to investigate service health. More in-depth onboarding, migration, or user training can be provided when needed through our separate support and consultancy services, but most customers find the included guidance more than sufficient to get started smoothly.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: As a Microsoft 365 reseller, we do not host or store any customer operational data. All information, including files, emails, configurations and audit logs, remains entirely within the customer’s own Microsoft 365 tenant. Customers can extract or export their data at any time using Microsoft’s native tools, and no data migration is required when the contract ends.; ; We can perform the extraction on the customer's behalf, provided we have the necessary access to do this; this would be quoted at an extra cost.; ; Support ticket history can also be exported by the customer at any time. Ticket data contains only issue metadata and does not include Microsoft 365 content. Any Microsoft Premier Support case information remains within Microsoft’s systems and is unaffected by the end of the contract.
• End-of-contract process: At the end of the contract, we support a smooth and secure transition of all Microsoft 365 licences and associated services. Customers remain subject to Microsoft licence terms and commitment periods. At contract end, we will support transition of licences to Microsoft directly or to another reseller at no additional cost.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: We have end-user Microsoft 365 knowledge base articles on our helpdesk portal.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile friendly interface may mean some features are restricted or hidden on smaller screens.
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: No

Scaling

• Independence of resources: The Microsoft datacentres have a large capacity to handle thousands of users logging in at once, and will scale according to use.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide access to all standard Microsoft 365 usage and service health metrics available within the Microsoft 365 admin centre. These include licence allocation, application usage, security and compliance insights, service health information and incident reports.; Customers can analyse and export these metrics at any time using Microsoft’s built-in reporting dashboards.
• Reporting types:
  • Real-time dashboards
  • Regular reports
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: The customer retains full control of the Microsoft 365 tenant and can export data at any time using Microsoft’s built-in tools. Data such as emails, files, audit logs, and messages, can be downloaded or exported through the Microsoft 365 admin centre or via Microsoft’s standard export tools. No data passes through or is stored by us, so no additional extraction process is required.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • JSON (Graph API)
  • XML (various admin and compliance exports)
  • PST (email migration)
  • TXT (plain text exports)
  • ZIP (bundled content exports)
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • TXT (plain text content)
  • XML (various migration and configuration tools)
  • JSON (Graph API)
  • PST (email migrations)

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Microsoft 365 guarantees 99.9% uptime, backed by Microsoft’s financial SLA. When availability falls below this level, customers receive service credits of 10–50%, depending on outage severity. As the reseller, we will support clients in submitting and managing SLA claims.
• Approach to resilience: Microsoft 365 is built on a resilient cloud platform with replication across data centres, automated failover, and multi-layer redundancy. Continuous monitoring and service self-healing maintain availability and protect against hardware or service failure. Detailed architectural resilience information is managed by Microsoft and available on request for assurance.
• Outage reporting: Microsoft have Service Health pages available to check for outages.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to Microsoft 365 admin centres are tightly controlled using Entra ID role-based access control (RBAC) with least-privilege assignment.; Only authorised technicians are granted administrative roles, and permissions are limited to the minimum required for support activities.; ; All admin access requires MFA and Privileged Identity Management (PIM) where enabled.; ; Support requests involving sensitive changes such as account recovery or security configuration updates are only actioned following user verification. ; ; All administrative operations are monitored and recorded for compliance and accountability.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We operate under a formal ISMS aligned with ISO/27001, with policies covering access control, data handling, secure configuration, incident management, and change control. All staff follow mandatory security training, regular policy reviews, and role-based access restrictions.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Major changes are put through our Change Action Board, discussed and any potential security issues are identified before agreeing to implement the change.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We follow a vulnerability patching process aligned to ISO27001 standards.; ; We assess potential threats through routine vulnerability scanning, monitoring of vendor advisories, and intelligence from reputable security sources such as Microsoft Security Response Center and Qualys.; Detected vulnerabilities are risk-assessed based on severity, likelihood, and service impact.; ; Critical or high-risk vulnerabilities are prioritised immediately and patched as soon as practicable, within 14 days, depending on vendor release and testing requirements.; ; All patches are logged and reviewed through our internal Change Action Board to ensure compliance.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We use Microsoft Entra / Defender to identify potential account breaches; Microsoft Defender provides real-time detection of suspicious activity, malware, phishing attempts, and anomalous user behaviour, generating alerts that our technicians review and triage.; ; When a potential compromise is identified, we assess the severity and take immediate containment steps such as blocking compromised accounts or enforcing password resets. High-risk incidents are escalated immediately and investigated as a priority.; ; Follow-up actions include remediation, patching, and verification, with all incidents logged and reviewed to ensure lessons learned and continual improvement.
• Incident management type: Supplier-defined controls
• Incident management approach: Our internal business management system contains an incident management process, which captures full incident details and affected users.; ; We maintain predefined playbooks for common events such as phishing and ransomware, ensuring a consistent and efficient incident response.; ; Users report incidents via our helpdesk portal.; Technicians follow documented steps to triage the incident, and escalate when required.; A post-incident review document is automatically generated containing an executive summary and the steps taken to remediate the issue, as well as what will be done to prevent the incident in the future.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 5%
• Between £250,000 and £500,000: 10%
• Between £500,001 and £1,000,000: 12%
• Between £1,000,001 and £2,500,000: 15%
• Between £2,500,001 and £5,000,000: 17%
• Over £5,000,001: 20%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: IMSM
• ISO/IEC 27001 accreditation date: Friday 1 May 2026
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: IMSM
• ISO 9001 accreditation date: Friday 31 January 2025
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: D0cf7935-eef9-481c-a397-af293d071d49
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: F0c2fde3-0bf4-4c3a-a3c8-38b52fd50e4c
• Other security certifications: Yes
• Any other security certifications: ICO Tier 1

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at admin@consultdolphin.com. Tell them what format you need. It will help if you say what assistive technology you use.