Softcat Limited

Auth0 (Okta)

Auth0 Identity Platform is a cloud-based identity management service that helps organizations leveraging applications by providing a secure cloud-based identity platform to better understand, efficiently manage and intelligently engage their users. Auth0 provides an easy way to implement the most complex identity solutions across any technology stack or platform.

Features

• Adaptive context-aware security
• User Analytics & Progressive Profiling
• API authorization for user, machine authentication and third-party authorization
• Centralized management dashboard for easy access & better control
• Delegated Administration for granular and role-based control
• Extensibility - For customizing, extending existing capabilities of the platform
• Single Sign On integrations for popular and custom applications
• Identity Providers integration to different data sources
• Lock widget - easily embeddable login box for all apps
• Delegation - Enables organizations to streamline their user identity flow

Benefits

• Ease of deployment, integration across any technology stack, environment
• Variety of flexible deployment (public cloud, private cloud) options
• Speeds development, reduces risk by moving identity complexity to cloud
• Configuration is as easy as flipping switches
• Multiplatform Application Support for seamless experience across platforms
• Improved user efficiency, collaboration, better conversion and revenue
• Integrates seamlessly with existing investments and workflows
• On-demand enterprise scalability for unpredictable/predictable user traffic
• High availability, resiliency for services
• Adherence to popular identity, security compliance standards and certifications

£1,500 a unit

• Education pricing available
• Free trial available

Service documents

• Pricing document

  ODS

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

567182370028905

Contact

Charles Harrison
01628 403403
psitq@softcat.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Okta has extensive list of integrations with can be viewed at https://www.okta.com/integrations/ however via various different types of connectors Okta can integrate most applications subject to scope.; ; Some main integration partners include:; Zoom; ServiceNow ; AWS; Slack; Office 365; Salesforce; VMware
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: N/A
• System requirements: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: https://auth0.com/docs/troubleshoot/customer-support#defect-resolution-procedures
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support levels:; 1. Free Plan- No charge, part of Free plan. No dedicated account manager/engineer; 2. Standard Support- part of Developer and Developer pro plan. No dedicated account manager/engineer; 3. Enterprise Support- part of Enterprise plan. Includes dedicated customer success engineer; 4. Premier Support- Add-on to Enterprise plan. Includes dedicated success manager
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Auth0 has a video series dedicated to getting started and learning identity. In addition, Auth0 has documentation and quickstarts to help get started with the product. If on-site training is required, professional services can be available as a package. Information around what types of packages available through professional services can be seen here: https://auth0.com/docs/services/auth0-introduction.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Auth0's APIs can be ustilised to extract any data required at any time. Additionally, Auth0 provides a GUI to export data in the form of an extension.
• End-of-contract process: At the end-of-contract the plan automatically gets converted into Free plan with limited features and support.; ; More details about plans: https://auth0.com/pricing

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Auth0 Identity service is provided in the form of SDKs and APIs allowing uniform usability on mobile, web and native applications.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Auth0 implements an API first strategy across the platform to provide extensive APIs for authentication and the management of the tenant. The Authentication API exposes Auth0 identity functionality, as well as those of supported identity protocols (such as OpenID Connect, OAuth, and SAML). The Management API allows the management of every aspect of the Auth0 tenant. The following links documents all the API endpoints using an interactive API Explorer interface. Product samples showing classic use cases leveraging the API is part of the provided documentation as well.; ; https://auth0.com/docs/api/authentication; https://auth0.com/docs/api/management/v2
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Auth0 offers a very customizable & extensible solution where customers can bring their own business logic and branding.; To name a few points, Auth0 allows you to customize the look & feel of the Universal Login; Pick and choose MFA factors; Integrate with any Identity Provider that leverages open standards like OIDC, OAuth2.0, SAML, WSFED; Customize the authentication and authorization pipeline using Actions, Rules & Custom DBs, and many more

Scaling

• Independence of resources: The main data store is continuously replicated to the secondary region and typically runs with under 10-second replication lag.; ; The infrastructure layer runs on Amazon Web Services. The Auth0 design spreads services across AZ's for full multi-datacenter regional redundancy.; ; The storage layer contains the vital data of our customers. In the Auth0 environment, there are copies of the data for local processing, copies for local restoration and local outages, and copies for disaster recovery. ; ; Services are load-balanced across data centers (AZs) within a region. Autoscaling is also enabled on critical layers. The creation of new resources is automated.

Analytics

• Service usage metrics: Yes
• Metrics types: https://auth0.com/docs/logs/streams; Log Streams to export events in near real-time.; ; Log Event Filters: https://auth0.com/docs/logs/references/log-event-filters; Lists the log filters for errors, warnings, and success events.; ; Log Event Type Codes: https://auth0.com/docs/logs/references/log-event-type-codes; Lists the event codes associated with log events.; ; Administrator and Developer Log Usage Examples: https://auth0.com/docs/logs/concepts/logs-admins-devs; Examples of how logs are used if you are an administrator or a developer.
• Reporting types:
  • API access
  • Real-time dashboards

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Okta

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Auth0's APIs can be ustilised to extract any data required at any time. Additionally, Auth0 provides a GUI to export data in the form of a pre-configured module (extension).
• Data export formats:
  • CSV
  • Other
• Other data export formats: JSON
• Data import formats:
  • CSV
  • Other
• Other data import formats: JSON

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.99% availability in Public AND Private Cloud
• Approach to resilience: At a high level, Auth0's availability strategy is rather simple, and yet very effective: we ensure that critical dependencies are redundant, we rapidly detect failures, and our failover is very quick. The Auth0 architecture implements redundant components at all levels such as:; - DNS; - Datacenter; - Application layer; - Storage; ; Auth0 has taken multiple steps to ensure extra availability. One important aspect is how the application is architected, including how user sessions are managed, how functionality is partitioned, how the availability of modules is prioritized , and how transient conditions are handled.; ; Auth0 is designed and built as a scalable, highly available, multi-tenant cloud service.; ; This highly reliable architecture is combined with solid operational processes and a culture of continuous improvement that constantly refines and improves Auth0 operations
• Outage reporting: Public dashboard - https://status.auth0.com/

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to support channels is only granted to administrative users and security check is carried out when a user raises a support ticket. Management interfaces is also locked down to administrative users.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: The Certification Body of Schellman & Company, Inc.
• ISO/IEC 27001 accreditation date: JUL-08-2016
• What the ISO/IEC 27001 doesn’t cover: The scope of the ISO/IEC 27001:2013 certificate is limited to the information security management system (ISMS) supporting Okta’s cloud-based Identity-as-a-Service (IDaaS) platform and aligned with ISO/IEC 27018:2014 in accordance with the Statement of Applicability version 3.2, dated March 28, 2016.
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: May 1, 2015
• CSA STAR certification level: Level 2: CSA STAR Attestation
• What the CSA STAR doesn’t cover: Schellman & Company, LLC examined the description of Okta, Inc.’s (“Okta” or the “service organization”) OnDemand Identity-as-a-Service (“IDaaS”) system for the period May 1, 2015, to May 31, 2016, (the “description”) based on the criteria set forth in paragraph 1.26 of the AICPA Guide Reporting on Controls at a Service Organization Relevant to Security, Availability, Processing Integrity, Confidentiality, or Privacy (SOC 2®) (“description criteria”) and the suitability of the design and operating effectiveness of controls described therein to meet the criteria for the security, availability, and confidentiality principles set forth in TSP section 100, Trust Services Principles and Criteria for Security, Availability, Processing Integrity, Confidentiality, and Privacy (AICPA, Trust Services Principles and Criteria) (“applicable trust services criteria”), throughout the period May 1, 2015, to May 31, 2016. We have also examined the suitability of design and operating effectiveness of controls to meet the requirements set forth in the Cloud Security Alliance's Cloud Controls Matrix Version 3.0.1 control specifications.
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • HIPAA
  • SOC2
  • FedRamp

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISO 27018, SOC 2 Type II, CSA Star, FedRamp, FIPS 140-2
• Information security policies and processes: The Okta team understands the need for its service to be both highly available and secure, and every aspect of the organization reflects this. From its hiring practices to the software it develops and the operational environment in which it runs, Okta understands that it is Always On. Okta enables enterprise administrators to increase security above what is available through traditional on-premises technologies. By offering strong password management capabilities, account management capabilities, easy-to-deploy multifactor authentication, and encrypted attributes, the enterprise is now able to put strong controls on high-value data while balancing the ease-of-access users demand. Okta is a leader in third-party certifications, physical and network security architecture, and reliability, so customers need not worry about putting authentication data in the cloud. Okta is trusted by organizations of all sizes and in all industries. Contact your sales representative to find out how Okta can make you more agile, more available, and more secure.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Okta’s change control process is audited and attested to in our SOC 2 Type II report. The final build is promoted to QA, which is responsible for all security, unit, and regression testing on the build. Once it passes testing, it is finalized and released to technical operations who perform deployment testing the build. After successful deployment testing, the build is deployed to staging where it will bake in for a week. Once passed, it is put through another deployment test and then installed to production. Further information can be found in Okta's change management standard operating procedures (SOP) document.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Okta conducts continuous internal vulnerability assessment, as well as annual external penetration testing. If a potential vulnerability is identified, it is triaged among the security, engineering, and technical operations teams. Okta's security team employs a risk ranking system for all technical vulnerabilities. The ranking system also accounts for all published risk rankings within the Okta environment. Critical- and high-risk issues are addressed as quickly as possible within the next release cycle or hot patch within the context of business feasibility. Medium-risk issues are addressed within the next four release cycles. Low-risk issues are addressed when possible with feature updates.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Okta utilizes a number of monitoring tools with centralized logging and SIEM using our own correlation rules for security monitoring, analysis, and alerting
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Okta has formally documented incident response & disaster recovery standard operating procedures (SOPs) that describe discovery, investigation, escalation, containment, notification, and documentation processes. Customers are provided this SOP document upon request and under NDA.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Softcat are dedicated to reducing our environmental impact and actively promoting sustainability. Our commitment to sustainability is a core aspect of our business strategy, driving us to innovate and lead in the creation of a more sustainable future for our company and the communities we serve. This commitment is embedded in our policies, operating procedures, and training programs.; ; We are proud to be the first FTSE 250 company to be awarded 5-star status in relation to the United Nations Sustainable Development Goals. ; ; We aim to achieve a Carbon Net-Zero Value Circle by 2040 by prioritising renewable energy, reducing natural resource use, minimising waste, and safeguarding biodiversity in compliance with environmental legislation.; ; At Softcat, we have taken significant steps towards securing renewable energy across our organisation, reducing our scope 1 & 2 emissions. We had the target of using 100% Renewable Energy across all our locations by 2024. We successfully delivered against this target ~2 years early.; ; In May 2023 we took delivery of 15 electric vehicles, replacing all existing fossil-fuelled company cars used by employees for business means. The implementation of the EV pool fleet will see a saving of over 80 tons of CO2e per year. A huge impact on our Net Zero targets.

  Tackling economic inequality

  As a value-add reseller, Softcat outsources the products, services, and solutions through our extensive network of partners, to best suit the needs of our broad client base. We always consider and promote SMEs and local providers where appropriate, particularly for the products and services we offer via the G Cloud framework.; ; We remain dedicated to improving employability and educational awareness across schools, colleges, and universities to help break down the barriers to joining technology organisations.; ; We work collaboratively with many schools that are close in proximity to our offices, to ensure we are actively supporting the community as well as schools from lower socio-economic backgrounds. ; ; We visit the schools to talk about the IT sector and the roles in our organisation, as well as promoting work-experience opportunities during the summer. In particular, we actively encourage students from diverse backgrounds to engage in work experience to appreciate the roles available in our sector.; ; For ambitious school and college leavers, a Softcat Apprenticeship is a great first step into the world of work, with 94% of our apprentices offered a permanent position at Softcat post apprenticeships, which goes to show the amazing opportunity available with us.; ; We were ranked 1st in IT & Consultancy, and 10th overall in by RateMyApprenticeship.com - Best 100 Apprenticeship Employers 2023-2024 list.; ; Softcat now also offer 12 month paid internships to University students looking to complete a year in industry as part of their undergraduate studies.

  Equal opportunity

  Our approach to diversity and inclusion is introduced first during our induction training, as part of our Softcat values, outlining responsibility to uphold our principles. This message is reinforced by our process and policies, networks, Allyship Training and Inclusion Awareness campaigns.; ; Softcat supports diversity and inclusion through various networks including:; - Supporting Women in Business (SWIB); - The Ethnic and Cultural Network; - The Pride Network; - The Family Network; - The Empowering Disability and Neurodiversity Network (EDN); - The Faith at Work Network; - Armed Forces & Veterans Network; These networks aim to create a supportive and inclusive work environment for all employees, regardless of gender, ethnicity, sexual orientation, disability, or family commitments.; ; Our allyship programme, Stronger Together, is a mixture of event and workshop-based training available to all staff. Programme topics include, bias, power, privilege, and being a greater ally. ; ; Inclusion Awareness campaigns include race, disability, sexual orientation, gender, faith, and caring responsibilities. These sessions highlight and celebrate minority groups, through panel sessions, Q&A sessions and training, providing an opportunity to discuss and understand ways to be more inclusive. ; ; Our efforts to improve diversity and inclusion have been incredibly successful. Since 2020, the number of female employees below management level has increased to 35%, and the number of ethnic minority employees rose to 17%.

  Wellbeing

  At Softcat, all employees are provided with access to our multidimensional wellbeing programme which includes flexible work arrangements, free nutritious breakfast, mental health support, employee benefits scheme, health and wellbeing week activities, and online workshops.; ; Giving back to the community is an innate part of who we are as a company. All Softcat employees are therefore given two volunteer days per year to support a charitable or community cause. ; ; Each of our 10 regional offices also support local charities through fundraising, donations and events. For example, our Manchester office has raised over £30,000 for the WeLoveMCR charity. This funding has supported young, disadvantaged Manchester citizens in gaining qualifications to broaden their work opportunities and supporting local groups in delivering indispensable services that enable community cohesion.

Pricing

• Price: £1,500 a unit
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 30 Day trial period in which you have full suite access for 100 users limited to 5 applications.
• Link to free trial: https://www.okta.com/free-trial/FRT/

Service documents

• Pricing document

  ODS

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.