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Earth-i Limited

Geospatial Cloud Software

Vendor neutral cloud software for projects using location-based, geographic information and remote-sensing satellite data. Earth-i can help you evaluate, design, implement and support your geospatial data projects backed by over 10 years of real-world experience of delivering and supporting complex projects encompassing satellite data, artificial intelligence and cloud computing services.

Features

  • Global supply chain monitoring
  • Global coverage
  • Daily updates
  • Web, CSV, XLS and API data access

Benefits

  • Accessible on any device
  • Accessible on any operating system
  • Multi-user licensing

Pricing

£600 to £1,500,000 a licence a year

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at charles.davis@earthi.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

5 6 7 4 7 0 7 4 5 5 1 9 5 7 8

Contact

Earth-i Limited Charles Davis
Telephone: 03334330015
Email: charles.davis@earthi.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
No
System requirements
Current and supported internet browser required

User support

Email or online ticketing support
Email or online ticketing
Support response times
Earth-i offers as standard phone and email support through the Service Desk between 09:00-17:00 Monday to Friday (excluding English public holidays) with additional access to 24x7 support ticket logging via an on-line portal. Earth-i's standard option call response time is 4 hours. Other support levels can be accommodated. Earth-i will provide an Account Manager for both managing the relationship with the customer and as a means of escalation.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
Interface tested by users with colour-vision deficiencies (CVD).
Onsite support
Yes, at extra cost
Support levels
Earth-i provides two levels of support. - Standard - Monday to Friday / 0900-1730 UK time (excl. Bank Holidays). - Out of Hours - Monday to Sunday / 0900-1730 Both options are priced depending on the scale and complexity of the project and / or contract. All contracts have an account manager, customer delivery manager and a lead technician.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Users are presented with a very simple, intuitive interface so no formal training is required. Instructions are provided by email with each download link.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
No user data is stored and so no data is required to be extracted after the contract ends.
End-of-contract process
At the end of the contract the user credentials will initially be made inactive and then the user accounts will be removed from the system.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
No
Service interface
No
User support accessibility
WCAG 2.1 AA or EN 301 549
API
Yes
What users can and can't do using the API
As part of the Onboarding process API access information is shared. API functionality will be restricted by which Cloud service and what level of service has been contracted.
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
No

Scaling

Independence of resources
High level of redundant capacity plus the ability to automatically scale where necessary. Resource requirements are reviewed, forecast and monitored with new contract additions.

Analytics

Service usage metrics
Yes
Metrics types
Service availability metrics.
Reporting types
Regular reports

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Earth-i, Planet Labs PBC and BlackSky

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Data can be exported by CSV, XLS, Excel-Add-In and API.
Data export formats
  • CSV
  • Other
Other data export formats
  • XLS
  • Excel Add-in
  • API
Data import formats
Other
Other data import formats
No data import is required

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
The target service level is 99.9% availability.
Approach to resilience
Multiple redundant servers and datacentres.
Outage reporting
Email alerts

Identity and authentication

User authentication needed
Yes
User authentication
2-factor authentication
Access restrictions in management interfaces and support channels
Restrict permissions by providing users only with the abilities they require (the concept of least privilege). Divide roles and responsibilities so that more than one person is needed to perform critical functions (the concept of separation of duties).
Access restriction testing frequency
At least every 6 months
Management access authentication
2-factor authentication

Audit information for users

Access to user activity audit information
Users receive audit information on a regular basis
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
Cyber Essentials
Information security policies and processes
Information security policies include the following: Data Protection Policy, Information Classification Policy, Information Security Policy, Information Systems Policy. These policies are included as part of the company handbook and are explained to all staff when they start. Staff are notified when policies have been updated and further training provided where appropriate. All policies are reviewed annually at board-level.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Documented change management and approval process. Security impact assessments with customer consultation and sign-off.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Regular checks on Common Vulnerabilities and Exposures (CVE) database for operating system and system software security weaknesses. All approved software patches applied in a timely manner. Detection and mitigation of attacks including DDoS.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Automatic detection and mitigation of attacks including DDoS. Banded capacity alerts. System administrator intervention where necessary.
Incident management type
Supplier-defined controls
Incident management approach
Online ticket system integrated with technical support.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

Fighting climate change

Earth-i’s activities addresses our organisation’s commitment to minimising environmental impact, including our partners and supply chain

Equal opportunity

Earth-i’s activities addresses our organisation’s commitment to ensuring inclusivity regardless of race, nationality, sexuality, gender identity, religion, socioeconomic background or disability

Wellbeing

Earth-i’s activities addresses our organisation’s commitment to delivering projects which benefit the health, wealth and wellbeing of our staff, users and society as a whole

Pricing

Price
£600 to £1,500,000 a licence a year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Earth-i can provide free trials for a time limited basis - depending on the service this time period ranges from 2 weeks to 3 months.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at charles.davis@earthi.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.