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ANYWHERE CARE LIMITED

Anywhere Care: GPS Tracking - Lone Worker & Technology Enabled Care (TEC) Service

The Anywhere Care GPS Tracking & Telecare Service provides a secure portal that captures data from GPS tracking devices, and forwards it to Alarm Receiving Centres. It is a management system for managing users, carers and devices and is used within Health & Social Care and for Lone Worker protection.

Features

  • Secure mapping & reporting portal
  • Real time alarms by email, SMS, data connection and voice
  • Integrates with Alarm Receiving Centres
  • Accessible from Computer or Smartphone
  • User management tools
  • Device management tools
  • Geofencing capability
  • Connect individual or multiple devices - highly scalable solution
  • Can be supplied with GPS tracking devices and Roaming SIMS
  • Flexible reporting tools

Benefits

  • Provide support for Lone Workers
  • Provide support for recipients of Social Care
  • Experienced in the UK's local authority and healthcare sectors
  • Highly resilient service for the emergency services and independence services

Pricing

£60.00 a device a year

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at cc@anywherecare.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

5 6 7 5 8 9 7 0 5 8 5 9 4 3 0

Contact

ANYWHERE CARE LIMITED Chris Clark
Telephone: 01200400010
Email: cc@anywherecare.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
Service is fully integrated with Anywhere Fone and Footprint GPS Tracking Devices.
Service is integrated with Pebbell and One Touch Devices
Service can be integrated with most commercially available GPS trackers and location enabled IOT devices
System requirements
  • Service is Web Based
  • GPS tracking devices require SIM Card

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response times are agreed with individual customers
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
PRIORITY 1 Total loss of any key Anywhere Care UK operational site/s and critical equipment. Loss, or partial loss, of service which has a substantial impact and effect on thousands of customers Loss of critical cell sites of strategic importance. Significant loss or risk to revenue.

PRIORITY 2 Loss or partial loss of service which has a major impact and affects hundreds of customers Loss of internal systems that does not immediately affect the ability of (Company Name) employees to do business, nor impair their ability to monitor parts of the network Partial loss of the ability to connect or change customer profiles (or delays affecting less than 500 customers)

PRIORITY 3 Loss, partial loss, or restriction of service that affects a limited number of customers Low priority cellular problems or restriction of service Temporary delay of billing data

PRIORITY 4 Loss, partial loss, or restriction of service that affects a limited number of customers Low priority cellular problems or restriction of service Temporary delay of billing data Partial loss of internal systems, not affecting the ability to do business
Support available to third parties
Yes

Onboarding and offboarding

Getting started
This function will be carried out by the nominated project manager for the account. He or she will work with the client to import all the necessary details for the creation on the users. Devices and plans are tailored to the individual or enterprise ensuring seamless and effective onboarding.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
This can be extracted directly from the portal by users whose logins have the necessary permissions.
End-of-contract process
Users may request cessation of the service. If the user is out of contract or at the end then the service will be ceased and the data can be extracted for use by another provider.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Mapping display is limited by display size.
Service interface
Yes
User support accessibility
None or don’t know
Description of service interface
The Anywhere web tracking portal receives real-time alerts and location data from connected tracking devices and apps. It displays their GPS (or other source) location and status on a map. This enables devices or users to be quickly located when required.

Authorised portal users can remotely manage devices and users including:
Configuration and deployment of devices, apps and user data
Configuration and routing of Alarms and Alerts to responders
Configuration of voice, SMS, email and data protocols
Setup and manage Geofences
Retrieval and analysis of historic data in map or data format
Comprehensive online user guide with downloadable guides
Accessibility standards
None or don’t know
Description of accessibility
The interface supports the use of Chrome screen reader and High Contrast extensions.

Because of it's graphical interface it does require mouse or trackpad use.
Accessibility testing
Testing is conducted by our own UAT team and feedback from clients.
API
No
Customisation available
Yes
Description of customisation
Buyers can customise the range of alarms reported, the mechanism for delivering alarms and the frequency of updating location data.

Scaling

Independence of resources
The service is hosted in a resilient scalable Microsoft Azure environment within the UK

Analytics

Service usage metrics
Yes
Metrics types
Device Reports
Alarm Reports
Latest Use Reports
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
Less than once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Directly from the portal, or by an Anywhere Care representative
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
By agreement with individual customers
Approach to resilience
Available on request
Outage reporting
Via the customer dashboard

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
The user who wishes to gain access to the portal will request access to the Operations Department. A representative will vet the application and send out a verification email to the users verified email address.
Access restriction testing frequency
At least once a year
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
British Assessment Bureau
ISO/IEC 27001 accreditation date
28/08/2022
What the ISO/IEC 27001 doesn’t cover
Certification includes all aspects of the Service
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Network Security Policy, Password Policy, Physical Security Policy, Security Incident Policy, Wireless BYOD and Guest Policy, Email Policy, Acceptable Use policy. Any breaches of policy run though the chain of reporting or the department of which the incident appears.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Development is conducted in a Sandbox environment and tested by our UAT team prior to roll out. Anywhere Group operational documentation set is available upon request.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Anywhere Group operational documentation set is available upon request.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Anywhere Group operational documentation set is available upon request.
Incident management type
Supplier-defined controls
Incident management approach
Anywhere Group operational documentation set is available upon request.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Equal opportunity

Fighting climate change

Anywhere Group (parent company of Anywhere Sim Limited and Anywhere Care Limited) is committed to achieving Net Zero emissions by 2050 and has published its PPN/06921 Carbon Reduction Plan.

We project that carbon emissions will decrease over the next five years to 12.59 tCO2e by 2028. This is a reduction of 21.4%.

Equal opportunity

Anywhere Care takes a responsible approach to the integration of its environmental, social and corporate governance (ESG) considerations into its management processes and practices.

Anywhere Care commits itself to:-

• Building a long term, sustainable business, which will grow, provide employment and generate economic benefit in an environmentally and socially responsible manner.
• Conducting our business fairly, honestly and transparently;
• Taking a responsible approach to our business, our employees, suppliers and local communities, the environment and society.

Pricing

Price
£60.00 a device a year
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Free trials of Anywhere Care can be provided for business users. This will consist of a time limited agreement for the user to trial the service.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at cc@anywherecare.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.