CDS

Hyperautomation

CDS uses hyperautomation tools including artificial intelligence (AI), machine learning and robotic process automation (RPA) to transform and streamline modern and legacy manual processes across your organisation. This results in improved governance and greater speed to value together with cost and resource efficiencies.

Features

• End to end process automation
• Using bots for part of or complete processes
• Using bots to check processes and procedures
• Use of bots to reduce manual error rates
• Automating automations
• Enhancing capabilities using artificial intelligence (AI)
• Enhancing capabilities using robotic process automation (RPA)
• Enhancing capabilities using natural language processing (NLP)
• Enhancing capabilities using machine learning (ML)
• Reducing risk within high impact processes

Benefits

• Free up staff time to focus on high-value interactions
• Improve employee motivation by minimising repetitive tasks
• Hugely increase processing speeds
• Mitigate the risk of human errors and improve accuracy
• Improve regulatory compliance and governance across the organisation
• Access to management information to improve operational and customer insight
• Speeding up processes creates value
• Always on processes with 24x7x365 availability
• Increase agility, connectivity and efficiency across all operations
• Automating automation reduces cost while gaining efficiencies

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@cds.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

567662468438098

Contact

Jonathan Astin
07904570073
bidteam@cds.co.uk

About the service

• Service categories:
  • Cloud Support Services
    • Ongoing Support
      • Other
        • Other

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Yes
• Support response times: Our standard email support is available Monday to Friday, 9:00–17:00 (excluding UK bank holidays). Extended coverage, up to 24×7×365, is available by arrangement. Response and resolution SLAs vary according to your contract. 9am-5pm Monday to Friday as standard; up to 24x7x365 by arrangement. SLAs vary by contract.; We offer three service tiers—Bronze, Silver and Gold—each with defined SLA response and resolution targets (Bronze: 8 hours, Silver: 6 hours, Gold: 4 hours).
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Our service model is designed to provide comprehensive, proactive support, aligned with ISO 20000:2018 Service Management standards and ITIL best practices, covering the full service-management lifecycle.; ; We deliver a fully managed service that includes application support, platform maintenance, incident, problem and change management, supplier management, and out-of-hours support for major incidents. All members of CDS' Service Delivery team are ITIL-certified.; ; We offer three service tiers—Bronze, Silver and Gold—each with defined SLA response and resolution targets (Bronze: 8 hours, Silver: 6 hours, Gold: 4 hours).; ; Clients benefit from a dedicated account manager, a service manager, and direct access to our technical resolver team.

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Pricing

• Discount for educational organisations: No

Government Digital and Data Roles

Architecture roles

Business architect

Role level	UK Rate	Offshore Rate
Trainee business architect	£850.00
Associate business architect	£975.00
Business architect	£1,120.00
Lead business architect	£1,375.00

Data architect

Role level	UK Rate	Offshore Rate
Data architect	£1,120.00
Senior data architect	£1,375.00
Chief data architect	£1,375.00

Enterprise architect

Role level	UK Rate	Offshore Rate
Enterprise architect	£975.00
Senior enterprise architect	£1,120.00
Lead enterprise architect	£1,375.00
Principal enterprise architect	£1,375.00

Network architect

Role level	UK Rate	Offshore Rate
Associate network architect	£850.00
Network architect	£975.00
Lead network architect	£1,120.00

Security architect

Role level	UK Rate	Offshore Rate
Security architect	£975.00
Lead security architect	£1,375.00
Principal security architect	£1,375.00

Solution architect

Role level	UK Rate	Offshore Rate
Associate solution architect	£850.00
Solution architect	£975.00
Senior solution architect	£1,120.00
Lead solution architect	£1,375.00
Principal solution architect	£1,375.00

Technical architect

Role level	UK Rate	Offshore Rate
Associate technical architect	£975.00
Technical architect	£1,120.00
Senior technical architect	£1,120.00
Lead technical architect	£1,375.00
Principal technical architect	£1,375.00

Chief digital and data roles

Chief data officer

Role level	UK Rate	Offshore Rate
Chief data officer	£1,575.00

Chief information security officer

Role level	UK Rate	Offshore Rate
Chief information security officer	£1,575.00

Chief technology officer

Role level	UK Rate	Offshore Rate
Chief technology officer	£1,575.00

Cyber security roles

Cyber security audit and assurance

Role level	UK Rate	Offshore Rate
Lead cyber security audit and assurance	£970.00
Principal cyber security audit and assurance	£1,120.00

Cyber security governance and risk management

Role level	UK Rate	Offshore Rate
Associate cyber security governance and risk manager	£605.00
Lead cyber security governance and risk manager	£970.00
Principal cyber security governance and risk manager	£1,120.00

Cyber security monitoring

Role level	UK Rate	Offshore Rate
Associate cyber security monitoring	£605.00
Lead cyber security monitoring	£970.00
Principal cyber security monitoring	£1,120.00

Cyber security incident response

Role level	UK Rate	Offshore Rate
Associate cyber incident response	£605.00
Lead cyber security incident response	£970.00
Principal cyber security incident response	£1,120.00

Cyber security vulnerability management

Role level	UK Rate	Offshore Rate
Associate cyber security vulnerability management	£605.00
Lead cyber security vulnerability management	£970.00
Principal cyber security vulnerability management	£1,120.00

Cyber security digital forensics

Role level	UK Rate	Offshore Rate
Associate cyber security digital forensics	£605.00
Lead cyber security digital forensics	£970.00
Principal cyber security digital forensics	£1,120.00

Cyber security testing

Role level	UK Rate	Offshore Rate
Associate cyber security testing	£605.00
Lead cyber security penetration testing	£970.00
Principal cyber security testing	£1,120.00

Cyber security secure design

Role level	UK Rate	Offshore Rate
Associate cyber security secure systems architecture and design	£605.00
Lead cyber security secure systems architecture and design	£970.00
Principal cyber security secure systems architecture and design	£1,120.00

Data roles

Analytics engineer

Role level	UK Rate	Offshore Rate
Trainee analytics engineer	£605.00
Analytics engineer	£675.00
Senior analytics engineer	£775.00
Lead analytics engineer	£895.00
Head of analytics engineering	£895.00

Data analyst

Role level	UK Rate	Offshore Rate
Associate analyst	£675.00
Data analyst	£775.00
Senior data analyst	£895.00
Principal data analyst	£1,050.00

Data engineer

Role level	UK Rate	Offshore Rate
Data engineer	£775.00
Senior data engineer	£895.00
Lead data engineer	£895.00
Head of data engineering	£1,050.00

Data ethicist

Role level	UK Rate	Offshore Rate
Data ethics lead	£895.00
Head of data ethics	£1,050.00

Data governance manager

Role level	UK Rate	Offshore Rate
Data governance manager	£895.00
Lead data governance manager	£1,050.00
Head of data governance	£1,050.00

Data scientist

Role level	UK Rate	Offshore Rate
Trainee data scientist	£605.00
Associate data scientist	£675.00
Data scientist	£775.00
Principal data scientist	£895.00
Lead data scientist	£1,050.00
Head of data science	£1,050.00

Machine learning engineer

Role level	UK Rate	Offshore Rate
Senior machine learning engineer	£895.00
Lead machine learning engineer	£1,050.00

Performance analyst

Role level	UK Rate	Offshore Rate
Associate performance analyst	£605.00
Performance analyst	£775.00
Senior performance analyst	£895.00
Lead performance analyst	£1,050.00
Head of performance analysis	£1,050.00

IT operations roles

Application operations engineer

Role level	UK Rate	Offshore Rate
Associate application operations engineer	£605.00
Application operations engineer	£725.00
Senior application operations engineer	£850.00
Lead application operations engineer	£970.00
Principal application operations engineer	£1,120.00

Business relationship manager

Role level	UK Rate	Offshore Rate
Business relationship manager	£725.00
Senior business relationship manager	£970.00
Lead business relationship manager	£1,120.00

Change and release manager

Role level	UK Rate	Offshore Rate
Configuration analyst	£725.00
Change and release analyst	£725.00
Change and release manager	£850.00

Command and control centre manager

Role level	UK Rate	Offshore Rate
Operations analyst	£725.00
Senior operations analyst	£850.00
Operational control manager	£970.00
Head of command and control	£1,120.00

End user computing engineer

Role level	UK Rate	Offshore Rate
Associate end user computing engineer	£605.00
End user computing engineer	£725.00
Senior end user computing engineer	£850.00
Lead end user computing engineer	£970.00
Principal end user computing engineer	£1,120.00

IT service manager

Role level	UK Rate	Offshore Rate
IT service analyst	£605.00
IT service manager	£850.00
Senior IT service manager	£970.00
Head of IT service management	£1,120.00

Incident manager

Role level	UK Rate	Offshore Rate
Incident manager	£725.00
Major incident manager	£970.00

Infrastructure engineer

Role level	UK Rate	Offshore Rate
Associate infrastructure engineer	£725.00
Infrastructure engineer	£850.00
Senior infrastructure engineer	£970.00
Lead infrastructure engineer	£1,120.00
Principal infrastructure engineer	£1,120.00

Infrastructure operations engineer

Role level	UK Rate	Offshore Rate
Associate infrastructure operations engineer	£605.00
Infrastructure operations engineer	£725.00
Senior infrastructure operations engineer	£850.00
Lead infrastructure operations engineer	£970.00
Principal infrastructure operations engineer	£1,120.00

Problem manager

Role level	UK Rate	Offshore Rate
Problem analyst	£725.00
Problem manager	£850.00

Service desk manager

Role level	UK Rate	Offshore Rate
Service desk analyst	£605.00
Senior service desk analyst	£725.00
Service desk manager	£850.00
Head of service desk	£970.00

Service transition manager

Role level	UK Rate	Offshore Rate
Service acceptance analyst	£605.00
Service readiness analyst	£725.00
Service transition manager	£970.00
Lead service transition manager	£1,120.00

Product and delivery roles

Business analyst

Role level	UK Rate	Offshore Rate
Trainee business analyst	£605.00
Junior business analyst	£725.00
Business analyst	£850.00
Senior business analyst	£970.00
Lead business analyst	£1,120.00
Head of business analysis	£1,120.00

Delivery manager

Role level	UK Rate	Offshore Rate
Associate delivery manager	£725.00
Delivery manager	£850.00
Senior delivery manager	£970.00
Head of (Agile) delivery management	£1,120.00

Digital portfolio manager

Role level	UK Rate	Offshore Rate
Digital portfolio analyst	£850.00
Digital portfolio manager	£850.00
Senior digital portfolio manager	£970.00
Head of portfolio	£1,120.00

Product manager

Role level	UK Rate	Offshore Rate
Associate product manager	£850.00
Product manager	£970.00
Senior product manager	£970.00
Lead product manager	£1,120.00
Head of product	£1,120.00

Programme delivery manager

Role level	UK Rate	Offshore Rate
Programme delivery manager	£1,120.00

Service owner

Role level	UK Rate	Offshore Rate
Service owner	£1,120.00

Quality assurance testing (QAT) roles

Quality assurance testing (QAT) analyst

Role level	UK Rate	Offshore Rate
Tester (QAT)	£725.00	£281.00
QAT analyst	£850.00	£483.00
Senior QAT analyst	£970.00	£483.00
Lead QAT analyst	£1,120.00	£483.00

Test engineer

Role level	UK Rate	Offshore Rate
Tester (test engineer)	£725.00	£281.00
Test engineer	£850.00	£483.00
Senior test engineer	£970.00	£483.00
Lead test engineer	£1,120.00	£483.00

Test manager

Role level	UK Rate	Offshore Rate
Test manager	£970.00
Head of test	£1,120.00

Software development roles

Development operations (DevOps) engineer

Role level	UK Rate	Offshore Rate
Apprentice DevOps engineer	£605.00
Junior DevOps engineer	£725.00
DevOps engineer	£850.00
Senior DevOps engineer	£970.00
Senior DevOps engineer - management	£970.00
Lead DevOps engineer	£1,120.00
Lead DevOps engineer - management	£1,120.00
Principal DevOps engineer	£1,120.00
Principal DevOps engineer - management	£1,120.00

Frontend developer

Role level	UK Rate	Offshore Rate
Apprentice frontend developer	£605.00
Junior frontend developer	£725.00
Frontend developer	£850.00
Senior frontend developer	£970.00
Lead frontend developer	£1,120.00
Head of frontend development	£1,120.00

Software developer

Role level	UK Rate	Offshore Rate
Apprentice developer	£605.00	£305.00
Junior developer	£725.00	£305.00
Developer	£850.00	£305.00
Senior developer	£970.00	£483.00
Senior developer - management	£970.00	£483.00
Lead developer	£1,120.00	£483.00
Lead developer - management	£1,120.00	£483.00
Principal developer	£1,120.00	£483.00
Principal developer - management	£1,120.00	£483.00

User-centred design roles

Accessibility specialist

Role level	UK Rate	Offshore Rate
Junior accessibility specialist	£605.00
Accessibility specialist	£775.00
Senior accessibility specialist	£895.00
Head of accessibility	£1,050.00

Content designer

Role level	UK Rate	Offshore Rate
Associate content designer	£605.00
Junior content designer	£675.00
Content designer	£775.00
Senior content designer	£895.00
Lead content designer	£1,050.00
Head of content design	£1,050.00

Content strategist

Role level	UK Rate	Offshore Rate
Content strategist	£895.00

Graphic designer

Role level	UK Rate	Offshore Rate
Associate graphic designer	£605.00
Junior graphic designer	£675.00
Graphic designer	£775.00
Senior graphic designer	£895.00
Lead graphic designer	£1,050.00
Head of graphic design	£1,050.00

Interaction designer

Role level	UK Rate	Offshore Rate
Associate interaction designer	£605.00
Junior interaction designer	£675.00
Interaction designer	£775.00
Senior interaction designer	£895.00
Lead interaction designer	£1,050.00
Head of interaction design	£1,050.00

Service designer

Role level	UK Rate	Offshore Rate
Associate service designer	£605.00
Junior service designer	£675.00
Service designer	£775.00
Senior service designer	£895.00
Lead service designer	£1,050.00
Head of service design	£1,050.00

Technical writer

Role level	UK Rate	Offshore Rate
Technical writer	£895.00
Lead technical writer	£1,050.00

User researcher

Role level	UK Rate	Offshore Rate
Associate user researcher	£605.00
Junior user researcher	£675.00
User researcher	£775.00
Senior user researcher	£895.00
Lead user researcher	£1,050.00
Head of user research	£1,050.00

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: NQA
• ISO/IEC 27001 accreditation date: Friday 5 November 2004
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• ISO 9001 certification accredited by: NQA
• ISO 9001 accreditation date: Friday 18 May 2001
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: 30590b83-9532-4856-b047-7e4d3cc128c9
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: 107e4854-eda7-403a-81ce-1cb3b4cf4d6c
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
  • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Plans for positive actions with community groups.
  • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
  • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Creation of outreach activities to create a pipeline of employees for the future contract delivery
  • Content of the outreach activity is designed to suit the target cohort
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@cds.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.