KNOWLEDGE INTEGRATION LTD

Cloud Consultancy

Providing consultancy and support services to GLAM sector organisations looking to exploit cloud infrastructures in their operational priorities.
We traditionally focus on the problems of information extraction, description, indexing and matching with particular emphasis on ELT/ETL workflows for converting legacy metadata repositories into modern information retrieval and discovery solutions.

Features

• Data sharing/publication using a range of standards/formats
• Systems analysis and design
• Project management, implementations, and delivery
• Technical architecture
• Service design and development, DevOps and operational support
• Bespoke development and customisation
• Accessibility and usability design, testing, and review
• Data extraction and synchronisation data between back-office systems
• Analytics integration for insight into data and service usage
• Covers Elastic/OpenSearch/Lucene/DevOps/Argo/Ansible/Kustomize/Docker/Kubernetes/CIIM

Benefits

• Identify and eliminate technical debt
• Foresee technical challenges and issues
• Migrate Legacy systems to modern microservice and cloud oriented idioms
• Continual knowledge transfer from consultant to client throughout process
• We work in collaboration with client to design/develop solution
• We help maximise resource utilisation to reduce cost
• Expert advice helps ensure compliance to industry standards and regulations

£11,500 a unit a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@k-int.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

568164488496969

Contact

Ian Ibbotson
01142738271
tenders@k-int.co.uk

Planning

• Planning service: Yes
• How the planning service works: We work directly with clients to analyse and document requirements and combine this with sector-specific and cloud provider specific operational experience to provide proposals and planned migrations.; ; Our consultancy support process is tailored and unique for each client, common steps we cover include:; ; Systems Analysis; The consultant will work with client to establish the existing infrastructure, software, and processes to identify current state and areas for improvement. ; ; Requirements Capture; The consultant will work closely with the client to capture their specific requirements and needs and desired end state. ; ; Solution Design and Development; From the requirements the consultant will work with the client to design and develop the solution to meet these. ; ; Implementation; The developed solution/outcome is tested, and a plan created in collaboration with the client for this to be deployed. ; ; Ongoing Support and Maintenance; After deployment the consultant will be available to support with troubleshooting issues to ensure the ongoing success of the solution. ; ; Throughout each of these stages there is a continual knowledge transfer between consultants and the client organisation to deliver ongoing support.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • FOLIO Library Services Platform including ReShare resource sharing
  • CIIM - Collections Management Middleware
  • Thesaurus and Vocabulary Management Solutions
  • Shared Index and Discovery Systems (EG Blacklight/VuFind)
  • Bespoke Discovery and front-of-house Services for GLAM institutions

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We leverage in-house middleware tools (CIIM) specifically designed to support and implement ETL/ELT processes between legacy hosted solutions and cloud-based deployments.; ; Our consultancy services assist in the development, deployment, and ongoing support of solutions for information systems. We traditionally focus on the problems of information extraction, description, indexing and matching with particular emphasis on ELT/ETL workflows for converting legacy metadata repositories into modern information retrieval and discovery solutions. We use our experience and skills to support a wide range of customers and solution requirements.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our systems are created using continuous deployment and delivery practices combined with user acceptance testing and human review. Automated processes are used to watch live services and proactively alert service owners to issues.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
• How the support service works: Support is available UK working days (Monday- Friday excluding weekends and bank holidays) and working hours (09:00 - 17:30). Our service level agreements (SLAs) include criteria for prioritising issues according to severity and agreed response times. services outside the normal scope of support. This can include minor customisations, consultancy, and training.; Frontline Support: We have a dedicated front-line support function where staff will receive support requests and seek to provide a quick response. Support requests can be raised via email and directly from the Zendesk portal. Front line support staff have expertise across the full range of our products and are often able to resolve an issue themselves. If this is not the case, the issue is referred to the appropriate development team for a response.; ; Zendesk and Support Portal: We use Zendesk as our issue management system with users able to log support requests by email or via a simple web portal. The web portal allows customers to track the progress of support requests. The support portal also includes a help centre which contains product-specific user guides and more detailed technical documentation.

Service scope

• Service constraints: Support is available remotely. Support SLA covers business hours of 09:00-17:30 weekdays and excludes weekends and bank holidays. Support requested can be raised as tickets via the Zendesk outside of these hours and will be picked up when working hours resume.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We aim to respond within 4-working hours. We aim to respond within 4-working hours. Support SLA covers business hours of 09:00-17:30 weekdays and excludes weekends and bank holidays. Support requested can be raised as tickets via the Zendesk outside of these hours and will be picked up when working hours resume.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Tier 1 (application), Tier 2 (technical) and Tier 3 (developer/software) support is provided.; CIIM support - Support for National Institutions starts at ; £11.5k, and Non-National starts at £7k. Other support contracts are available on application.; Support is provided by front line staff, developers, and consultants depending on the tier and nature of request.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We provide a digital service and solution, meaning our carbon emissions generated and overall carbon footprint is reduced. Support is provided remotely through our frontline staff and consultants, removing the carbon emissions generated from attending client sites in person.

  Tackling economic inequality

  We support existing organisations to increase their economic growth by providing a solution and service that streamlines their existing processes and maximises resource utilisation. As Knowledge Integration grows, we will recruit further and provide training and employment opportunities. We provide training and refresher training to our staff to support them to maintain and increase their skills and qualifications where applicable.

  Equal opportunity

  We are an equal opportunities employer and have fair, ethical hiring practices in place to ensure we provide equal recruitment opportunities to applicants. We have an Ethical policy in place outlining our approach

  Wellbeing

  To support staff wellbeing we have clear, open communication channels available for staff to talk with their line managers. One to ones regularly occur and all staff have a development plan in place to help them grow their professional and personal skills. ; ; To support client wellbeing we communicate clearly during the consultancy process, providing clear milestones and detail on responsible parties and their roles. This ensures the client fully understands the process and is aware of their role and all steps in the process.

Pricing

• Price: £11,500 a unit a year
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@k-int.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.