Kronos Systems Limited

UKG Pro Workforce Management

UKG is providing an AI based Enterprise Workforce Planning and Management SaaS solution including – Workforce Planning, Demand and Employee Preference Based Scheduling, Timekeeping, Attendance Management, Employee / Manager Self Service & Analytics with extensive API based integration to HCM and Finance solutions.

Features

• Workforce Time Management solution built for the Cloud
• Employee Time Capture via Time Clocks, Mobile and PC
• Workforce Analytics providing realtime insights into labour effectiveness
• Leverage Artificial Intelligence and Machine Learning
• Employee Accruals and Absence Management
• Workforce Advisor providing management with recommended, intelligence lead actions
• Real Time Reporting with active reporting controls
• Employee Self Service capabilities for schedule and time management
• Mobile first design providing intuitive personalized experience
• Flexible Integrations via a robust API Framework

Benefits

• Control Labour Costs through effective Workforce Management
• Enhance Employee Engagement
• Optimize your workforce through intelligent, realtime data insights
• Accurately align staff to demand with predictive scheduling
• Reduce Absenteeism and manage absence
• Increase employee retention
• Manage Compliance & Risk and associated costs
• Execute an efficient payroll process
• Reduce overtime costs
• Leverage real-time analytical data for enhanced visibility into labour effectiveness

£2.00 to £7.50 a user

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at benjamin.hogben@ukg.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

568289621181176

Contact

Ben Hogben
0118 9008962
benjamin.hogben@ukg.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Internet connection and supported web browsers are required.
• System requirements:
  • Supported Browser
  • Supported Smartphone or Tablet
  • Internet connection
  • Bypass Proxy

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: UKG provides support on a "priority" basis. As such, customers with the most critical request(s) will be serviced first.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: No
• Support levels: Support Services for the Services will be provided and include (i) customer phone, email and online support 24 hours a day/7 days a week and (ii) periodic enhancements and modifications to the Applications, including bug fixes to correct verifiable and reproducible errors reported to UKG.; ; As part of the Support Services, UKG will provide:; a. 24/7 Mission Critical Support: Immediate and on-going support for a critical issue with no available workaround, where the system or a module may be down, experiencing major system degradation, or other related factors.; b. UKG Community Access: Ability to access how-to articles, discussion boards, and open support cases.; c. A Technical Account Manager (TAM) may be purchased for an additional Fee: senior Technical Support Engineers with industry-specific UKG product knowledge.; d. 24/7 Local Time Zone Support with one-hour response time to support cases. ; e. Success Manager included at no additional charge.; f. Integration/API Support: Assistance with enhancing and updating existing APIs and integrations.; g. New Feature Review and Activation assistance.; h. Industry Best Practices Review: Review configuration and use of UKG Dimensions against industry peers and provide recommendations.; i. Configuration Review: Assistance with optimizing the use of UKG Dimensions based on your current usage patterns.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Before we start your deployment, we prepare you with education on the change management aspect of your project, as well as information on what you need to ensure a smooth transition for your team into the Deploy phase. ; UKG utilises an iterative deployment approach that leverages best-in-class consulting expertise and proprietary technologies configured for your particular profile – industry, geography, and more – to guide you to smart decisions early in the process.; The UKG onboarding experience is supported by your Executive Relationship Manager.; Further information is provided through the UKG Community Portal.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Customer can download data via user interface, APIs or reports.
• End-of-contract process: Customer will have thirty (30) days after the effective date of termination to access the Service for purposes of retrieving Customer Data through tools provided by UKG that will enable Customer to so extract Customer Data. If Customer requires a longer period of access to the Service after termination to retrieve Customer Data, such access will be subject to additional Fees. Extended access and use of the Services will be subject to the terms of this Agreement.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Desktop, tablet, and phone – the UKG Pro Workforce Management™ mobile-first responsive interface elegantly transitions across your devices. Delivering all major features across all screens empowers you to learn features once and then access the information you need anytime from any device.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: UKG Pro Workforce Management has a fully responsive UI which adjusts automatically to the device through which the platform is accessed.; UKG Pro Workforce Management is a dynamic application that works with a variety of assistive technologies
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: UKG Pro Workforce Management strives to conform to WCAG 2.1 Level AA and provides full details in an Accessibility Conformance Report available on our website at ukg.com/accessibility. Accessibility support is incorporated into our design and development acceptance criteria. Subject matter experts (SME) work with design, development, and quality assurance teams throughout the product life cycle. We employ people with disabilities who rely on assistive technologies as part of our customer experience team to test the product for conformance and usability.
• API: Yes
• What users can and can't do using the API: Customers can use provided APIs exposed to the UKG Pro Workforce Management Cloud API gateway to directly integrate with UKG Pro Workforce Management to import and export data out of the system. Further details available upon request.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: Rate limiting on per customer basis is implemented.

Analytics

• Service usage metrics: Yes
• Metrics types: UKG tracks transaction times and application availability by using "synthetic transactions". All UKG Pro Workforce Management customers will receive a monthly report for SLA Availability.
• Reporting types: Regular reports

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Customer can download data via user interface or APIs.
• Data export formats:
  • CSV
  • Other
• Other data export formats: Possible to have other supported formats. Please discuss with us.
• Data import formats:
  • CSV
  • Other
• Other data import formats: Possible to have other supported formats. Please discuss with us.

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: UKG offers the Service Level Agreement and associated SLA Credits as described in this UKG Pro Workforce Management SLA. This UKG Pro Workforce Management SLA does not apply to the Boomi development environment.; ; Availability: The production environment of the Service will maintain 99.75% Availability. SLA Credits become available starting the month after Customer’s written “go live” confirmation is provided to UKG.; ; SLA Credits: If, due to an Outage, the Service does not maintain 99.75% Availability, Customer is entitled to a credit to Customer’s monthly invoice for the affected month, such credit to be equivalent to 3% of Customer’s monthly PEPM Fees for every 1% of Availability below 99.75%, but in no event to exceed 100% of Customer’s monthly PEPM Fees.
• Approach to resilience: Recovery Time Objective (RTO): 24 hours.; Recovery Point Objective (RPO): 4 hours.; Information available upon Request
• Outage reporting: Through a customer Trust site

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access is limited to authorized support staff only using a least-privilege, role based, access model.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Ernst and Young
• ISO/IEC 27001 accreditation date: 15/06/2022
• What the ISO/IEC 27001 doesn’t cover: Data centers are not in scope, but Google has their own ISO certifications
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: AICPA SSAE 18 SOC 1 and SOC 2 Type II, ISO 27001, ISO 27017, ISO 27018
• Information security policies and processes: At UKG, data security is a top priority. The technical and organisational measures surrounding the Application are built upon the AICPA SSAE 18 Trust Criteria for Security, Confidentiality, Availability, Privacy, and Processing Integrity. UKG is committed to data privacy by design. The principles of the several global data protection regulations, such as the GDPR, are embedded into all of our products and policies.; The Application is governed by the UKG Information Security Policy that requires the Application to go through an annual risk assessment. The Chief Information Security Officer (“CISO”) in collaboration with the UKG Legal Department review any changes to the policy to determine whether sub-policies need to be updated or revised. Any changes are communicated to upper management and reflected in our mandatory annual security awareness training which is required of all system users. The UKG Information Security Team, under the leadership of the CISO, is responsible for security incident prevention, identification, response, investigation and remediation. UKG also has a wide-ranging privacy team under the direction of the CISO that handles privacy related issues.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Information provided upon request
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Information provided upon request
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Information provided upon request
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Information provided upon request

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Our Environmental, Social & Governance (ESG) program serves to coordinate and optimise activities we manage in support of our beliefs, identify opportunities to grow and strengthen our commitments and demonstrate the positive impacts we make through measurable progress and tangible results.; ; Please refer to more details on our website: https://www.ukg.com/about-us/esg

  Covid-19 recovery

  Our Environmental, Social & Governance (ESG) program serves to coordinate and optimise activities we manage in support of our beliefs, identify opportunities to grow and strengthen our commitments and demonstrate the positive impacts we make through measurable progress and tangible results.; ; Please refer to more details on our website: https://www.ukg.com/about-us/esg

  Tackling economic inequality

  Our Environmental, Social & Governance (ESG) program serves to coordinate and optimise activities we manage in support of our beliefs, identify opportunities to grow and strengthen our commitments and demonstrate the positive impacts we make through measurable progress and tangible results.; ; Please refer to more details on our website: https://www.ukg.com/about-us/esg

  Equal opportunity

  Our Environmental, Social & Governance (ESG) program serves to coordinate and optimise activities we manage in support of our beliefs, identify opportunities to grow and strengthen our commitments and demonstrate the positive impacts we make through measurable progress and tangible results.; ; Please refer to more details on our website: https://www.ukg.com/about-us/esg

  Wellbeing

  Our Environmental, Social & Governance (ESG) program serves to coordinate and optimise activities we manage in support of our beliefs, identify opportunities to grow and strengthen our commitments and demonstrate the positive impacts we make through measurable progress and tangible results.; ; Please refer to more details on our website: https://www.ukg.com/about-us/esg

Pricing

• Price: £2.00 to £7.50 a user
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at benjamin.hogben@ukg.com. Tell them what format you need. It will help if you say what assistive technology you use.