Nortal UK
End-to-End Digital Service Design & Delivery
Specialist consultancy and delivery supporting user-centred digital public services from discovery to live operation. Drawing on experience in benefits, tax, public finance, healthcare, and life-event services, we help organisations deliver simpler, joined-up, scalable services that adapt to changing policy needs.
Features
- Discovery, alpha, beta, and live delivery aligned to GDS
- End-to-end service journey redesign and user research
- Life-event-based service design
- Rapid prototyping and usability testing
- Product management and agile delivery
- AI-enabled engineering delivery including APIs and integrations
- Transformation of complex, high-volume public services
- Reusable service components and AI-enabled delivery patterns
- Change and adoption planning
- Capability building through coaching and playbooks
Benefits
- Simpler, user-centred digital public services
- Faster delivery through agile, iterative approaches
- Reduced delivery risk through early validation
- Improved outcomes for complex public services
- Better alignment between policy and delivery
- Increased efficiency and reduced operating costs
- Built-in accessibility and inclusive design
- Reusable components accelerating future delivery
- Stronger collaboration across organisations
- Improved internal delivery capability
Architecture roles
Business architect
| £375.00 |
£475.00 |
| £585.00 |
£685.00 |
| £745.00 |
£845.00 |
| £850.00 |
£1,000.00 |
Data architect
| £585.00 |
£585.00 |
| £950.00 |
£950.00 |
| £1,150.00 |
£1,150.00 |
Enterprise architect
| £645.00 |
£745.00 |
| £850.00 |
£1,150.00 |
| £1,150.00 |
£1,150.00 |
| £1,325.00 |
£1,325.00 |
Network architect
| £375.00 |
£375.00 |
| £585.00 |
£585.00 |
| £745.00 |
£845.00 |
Security architect
| £745.00 |
£745.00 |
| £850.00 |
£950.00 |
| £1,150.00 |
£1,325.00 |
Chief digital and data roles
Chief data officer
| £850.00 |
£1,000.00 |
Chief information security officer
| £1,325.00 |
£1,325.00 |
Chief technology officer
| £1,325.00 |
£1,325.00 |
Cyber security roles
Cyber security audit and assurance
| £850.00 |
£850.00 |
| £950.00 |
£950.00 |
Cyber security governance and risk management
| £585.00 |
£585.00 |
| £850.00 |
£850.00 |
| £950.00 |
£950.00 |
Cyber security monitoring
| £375.00 |
£375.00 |
| £745.00 |
£745.00 |
| £950.00 |
£950.00 |
Cyber security incident response
| £375.00 |
£375.00 |
| £745.00 |
£745.00 |
| £950.00 |
£950.00 |
Cyber security vulnerability management
| £375.00 |
£375.00 |
| £585.00 |
£585.00 |
| £850.00 |
£850.00 |
Cyber security digital forensics
| £375.00 |
£375.00 |
| £585.00 |
£585.00 |
| £950.00 |
£950.00 |
Cyber security testing
| £375.00 |
£375.00 |
| £585.00 |
£585.00 |
| £850.00 |
£850.00 |
Cyber security secure design
| £375.00 |
£375.00 |
| £585.00 |
£585.00 |
| £850.00 |
£850.00 |
Data roles
Analytics engineer
| £375.00 |
£375.00 |
| £585.00 |
£585.00 |
| £745.00 |
£745.00 |
| £850.00 |
£850.00 |
| £1,150.00 |
£1,150.00 |
Data analyst
| £375.00 |
£375.00 |
| £585.00 |
£585.00 |
| £745.00 |
£745.00 |
| £850.00 |
£850.00 |
Data engineer
| £585.00 |
£585.00 |
| £745.00 |
£745.00 |
| £850.00 |
£850.00 |
| £1,150.00 |
£1,150.00 |
Data ethicist
| £745.00 |
£745.00 |
| £950.00 |
£950.00 |
Data governance manager
| £375.00 |
£375.00 |
| £585.00 |
£585.00 |
| £1,150.00 |
£1,150.00 |
Data scientist
| £275.00 |
£275.00 |
| £375.00 |
£375.00 |
| £585.00 |
£585.00 |
| £745.00 |
£745.00 |
| £850.00 |
£850.00 |
| £1,150.00 |
£1,150.00 |
Machine learning engineer
| £745.00 |
£745.00 |
| £950.00 |
£950.00 |
Performance analyst
| £375.00 |
£375.00 |
| £585.00 |
£585.00 |
| £745.00 |
£745.00 |
| £850.00 |
£850.00 |
| £1,150.00 |
£1,150.00 |
IT operations roles
Application operations engineer
| £375.00 |
£375.00 |
| £375.00 |
£375.00 |
| £585.00 |
£585.00 |
| £745.00 |
£745.00 |
| £1,150.00 |
£1,150.00 |
Business relationship manager
| £375.00 |
£375.00 |
| £585.00 |
£585.00 |
| £850.00 |
£850.00 |
Change and release manager
| £375.00 |
£375.00 |
| £375.00 |
£375.00 |
| £745.00 |
£745.00 |
Command and control centre manager
| £375.00 |
£375.00 |
| £585.00 |
£585.00 |
| £850.00 |
£850.00 |
| £950.00 |
£950.00 |
End user computing engineer
| £375.00 |
£375.00 |
| £375.00 |
£375.00 |
| £585.00 |
£585.00 |
| £745.00 |
£745.00 |
| £950.00 |
£950.00 |
IT service manager
| £375.00 |
£375.00 |
| £585.00 |
£585.00 |
| £745.00 |
£745.00 |
| £950.00 |
£950.00 |
Incident manager
| £745.00 |
£745.00 |
| £1,325.00 |
£1,325.00 |
Infrastructure engineer
| £375.00 |
£375.00 |
| £375.00 |
£375.00 |
| £585.00 |
£585.00 |
| £850.00 |
£850.00 |
| £950.00 |
£950.00 |
Infrastructure operations engineer
| £375.00 |
£375.00 |
| £375.00 |
£375.00 |
| £585.00 |
£585.00 |
| £850.00 |
£850.00 |
| £1,150.00 |
£1,150.00 |
Problem manager
| £375.00 |
£375.00 |
| £585.00 |
£585.00 |
Service desk manager
| £375.00 |
£375.00 |
| £585.00 |
£585.00 |
| £745.00 |
£745.00 |
| £950.00 |
£950.00 |
Service transition manager
| £375.00 |
£375.00 |
| £375.00 |
£375.00 |
| £585.00 |
£585.00 |
| £850.00 |
£850.00 |
Product and delivery roles
Business analyst
| £375.00 |
£375.00 |
| £375.00 |
£375.00 |
| £585.00 |
£585.00 |
| £745.00 |
£745.00 |
| £950.00 |
£950.00 |
| £1,150.00 |
£1,150.00 |
Delivery manager
| £375.00 |
£375.00 |
| £585.00 |
£585.00 |
| £745.00 |
£745.00 |
| £950.00 |
£950.00 |
Digital portfolio manager
| £375.00 |
£375.00 |
| £585.00 |
£585.00 |
| £850.00 |
£850.00 |
| £1,150.00 |
£1,150.00 |
Product manager
| £375.00 |
£375.00 |
| £585.00 |
£585.00 |
| £745.00 |
£745.00 |
| £850.00 |
£850.00 |
| £1,150.00 |
£1,150.00 |
Programme delivery manager
| £950.00 |
£950.00 |
Service owner
| £1,150.00 |
£1,150.00 |
Software development roles
Development operations (DevOps) engineer
| £375.00 |
£375.00 |
| £375.00 |
£375.00 |
| £585.00 |
£585.00 |
| £745.00 |
£745.00 |
| £850.00 |
£850.00 |
| £950.00 |
£950.00 |
| £1,150.00 |
£1,150.00 |
| £1,325.00 |
£1,325.00 |
| £1,325.00 |
£1,325.00 |
Frontend developer
| £375.00 |
£375.00 |
| £375.00 |
£375.00 |
| £585.00 |
£585.00 |
| £745.00 |
£745.00 |
| £850.00 |
£850.00 |
| £1,150.00 |
£1,150.00 |
Software developer
| £375.00 |
£375.00 |
| £375.00 |
£375.00 |
| £585.00 |
£585.00 |
| £745.00 |
£745.00 |
| £850.00 |
£850.00 |
| £950.00 |
£950.00 |
| £1,150.00 |
£1,150.00 |
| £1,325.00 |
£1,325.00 |
| £1,325.00 |
£1,325.00 |
User-centred design roles
Accessibility specialist
| £375.00 |
£375.00 |
| £585.00 |
£585.00 |
| £745.00 |
£745.00 |
| £950.00 |
£950.00 |
Content designer
| £375.00 |
£375.00 |
| £375.00 |
£375.00 |
| £585.00 |
£585.00 |
| £745.00 |
£745.00 |
| £850.00 |
£850.00 |
| £1,150.00 |
£1,150.00 |
Content strategist
| £1,150.00 |
£1,150.00 |
Graphic designer
| £375.00 |
£375.00 |
| £585.00 |
£585.00 |
| £585.00 |
£585.00 |
| £745.00 |
£745.00 |
| £850.00 |
£850.00 |
| £1,150.00 |
£1,150.00 |
Interaction designer
| £375.00 |
£375.00 |
| £585.00 |
£585.00 |
| £585.00 |
£585.00 |
| £745.00 |
£745.00 |
| £950.00 |
£950.00 |
| £1,150.00 |
£1,150.00 |
Service designer
| £375.00 |
£375.00 |
| £375.00 |
£375.00 |
| £585.00 |
£585.00 |
| £745.00 |
£745.00 |
| £850.00 |
£850.00 |
| £1,150.00 |
£1,150.00 |
Technical writer
| £375.00 |
£375.00 |
| £585.00 |
£585.00 |
User researcher
| £375.00 |
£375.00 |
| £375.00 |
£375.00 |
| £585.00 |
£585.00 |
| £745.00 |
£745.00 |
| £850.00 |
£850.00 |
| £1,150.00 |
£1,150.00 |
Non-mandatory Standards and certifications
-
ISO/IEC 27001 certification
-
Yes
-
Who accredited the ISO/IEC 27001
-
Intertek
-
ISO/IEC 27001 accreditation date
-
Friday 3 January 2025
-
What the ISO/IEC 27001 doesn’t cover
-
N/A
-
ISO 28000:2022 certification
-
No
-
ISO 9001 certification
-
No
-
Quality management systems (QMS)
-
Yes
-
CSA STAR certification
-
No
-
PCI certification
-
No
-
Cyber essentials
-
No
-
Cyber Essentials Alternative
-
None of the criteria
-
Cyber essentials plus
-
Yes
-
Please provide your Cyber Essentials Plus Certificate Number
-
6144e020-92f4-4a45-a206-9d7025199785
-
Other security certifications
-
No
Social value
-
Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
-
New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
-
New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
-
Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
-
Plans to engage the contract workforce in deciding the most important workplace issues to address
-
Ensuring new workers are informed of their right to join a trade union
-
Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
-
Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
-
Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
-
Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
-
Activities to cascade good practice on fair working conditions throughout the supply chain
-
Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
-
Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
-
Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
-
Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
-
How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
-
How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
-
How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
-
Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at
info@nortal.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.