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BDQ

Tempo Timesheets and Time Tracking

With Tempo Timesheets you can seamlessly track time and log work inside Jira Software and Jira Service Management.
Tempo is the market leader in automated time tracking for Jira, giving organizations the insight they need to keep on top of project costs, plan resources and track customer costs and CAPEX.

Features

  • Time tracking for Jira Software and Jira Service Management
  • Log time directly in Jira issue worklogs
  • Complete and submit timesheets in Tempo's Timesheet view
  • Integrates with Google and Microsoft calendars
  • Track billable vs logged time to support invoicing
  • Custom reports for operational needs such as R&D tax refunds
  • Works with Jira Cloud and Data Center editions
  • Mobile App

Benefits

  • Jira users can track their time without disrupting their work
  • Calendar integrations make time tracking quick and easy
  • Report time logged by issue, team, user or Jira filters
  • Export reports as xls, csv or pdf
  • Create custom reports in seconds
  • Easy to use, leads to quick adoption
  • Monitor financial health of projects with Cost Tracker

Pricing

£10 a user a month

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@bdq.cloud. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

5 6 8 5 1 8 9 1 4 2 1 1 7 8 4

Contact

BDQ Dominic Bush
Telephone: +44 (0)844 8265 236
Email: enquiries@bdq.cloud

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
N/A
System requirements
See supported browsers in the 'Using the Service' section.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Monday - Friday 9am - 5pm, excluding UK Public Holidays. Our response time is between 4 hours and 2 days depending on the severity of the issue. Out of hours support is available at additional cost.
User can manage status and priority of support tickets
No
Phone support
No
Web chat support
No
Onsite support
No
Support levels
Support levels vary based on the edition of the software. Contact us for details of current support offerings. BDQ support is available separately.
Support available to third parties
No

Onboarding and offboarding

Getting started
We can provide training courses, drop-ins and workshops for the products and consultancy services to make sure that your projects get off to the best possible start, achieve adoption and follow best practice guidance. These are available under the separate support services.
Full user documentation is available for all the products.
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
The products provide tools which allow the contents of the products to be extracted to open formats.
End-of-contract process
At additional cost we can provide consultancy services to off-board the data. Please see our SFIA rate card for pricing.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
When you view the Tempo products on a mobile device an optimised version of the page is displayed. It is possible to switch to a desktop view if required.
Service interface
No
User support accessibility
None or don’t know
API
Yes
What users can and can't do using the API
All tasks can be accomplished via the API
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
All products are highly configurable, including branding, by the end user or by BDQ under the separate support service.

Scaling

Independence of resources
The service is monitored using standard SaaS Cloud Management techniques to prevent users impacting each other.

Analytics

Service usage metrics
Yes
Metrics types
Extensive reporting is available
Reporting types
Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Tempo

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
Other locations
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
Never
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Authorised users can export data from within the application to a number of different formats.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Varies on deployment type and customer requirements.
Approach to resilience
Available on request
Outage reporting
Public dashboard showing current status of their cloud products.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Only those users assigned to the administrator groups have access to the management user interface. Authenticated users are permitted to raise support requests.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
Between 6 months and 12 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Available on request.
Information security policies and processes
We follow industry best practices.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We follow industry best practices.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We follow industry best practices.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We follow industry best practices.
Incident management type
Supplier-defined controls
Incident management approach
We follow industry best practices.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

Equal opportunity

Equal opportunity

Reduce the Disability Employment Gap
At BDQ, we believe in harnessing the power of technology to create a more inclusive world. Our commitment to equal opportunity is at the forefront of our mission, as we strive to reduce the disability employment gap. By providing innovative cloud services, we enable companies of all sizes to collaborate effectively, regardless of geographical barriers or physical limitations.

Our remote-first approach ensures that talented individuals with disabilities can contribute their skills in a flexible and supportive environment. We are dedicated to building a diverse workforce that reflects the communities we serve, fostering a culture of acceptance and empowerment.

Through our services, we not only enhance productivity and efficiency for our clients but also champion the cause of accessibility in the workplace. We are proud to be a catalyst for change, advocating for equal access to employment opportunities and supporting our clients in their journey to become more inclusive employers.

Together, we can create a world where every individual has the chance to thrive professionally, making the digital space a level playing field for all. BDQ is not just about connecting businesses; it's about connecting people and making a positive impact on society. This is our pledge to social value – to bridge gaps, to inspire, and to transform the future of work.

Pricing

Price
£10 a user a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
30 day free trial period

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@bdq.cloud. Tell them what format you need. It will help if you say what assistive technology you use.