BECHTLE LIMITED

Google G-Suite Enterprise

G-Suite Enterprise extends Business Edition for more complex demands of larger businesses. Real-time collaboration and unlimited storage volumes are still the norm. An improved file sharing model and audit reports for user activity. Vault provides records retention policy enforcement and eDiscovery for reporting. Alongside DLP Services.

Features

• All G Suite Basic features and more
• Unlimited Cloud Storage (maximum single file size 5Tb)
• Team Drives for an enhanced file sharing model
• Archive and Retention controls for Email, Chat and Documents
• eDiscovery across all Email, Chat and Documents
• Extended Audit reports to track user activity

Benefits

• All G Suite Basic benefits and more
• Improved corporate information sharing model through Team Drives
• Accountability and traceability of users through the audit reports
• Assurance of timed retention and deletion of records with Vault
• Reduced cost to manage FOIA requests with eDiscovery
• Extended mobile device management

£20 a user a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector.uk@bechtle.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

568827966435459

Contact

Public Sector
01249 467900
publicsector.uk@bechtle.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No
• System requirements: Internet Connectivity with a modern web browser

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: 24/7 support By phone, email and online. Typical SLA response time is 2 hours during normal UK working hours, 8 hours outside these times.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Google provides a single level of support for GSuite in line with other enterprise service providers, the terms of support can be found here: https://gsuite.google.com/terms/tssg.html. Enhanced support offerings from Bechtle are also available - please see our related services in the "Support" section - "Google G Suite Support Services". These services offer enhanced response, case prioritisation, advice & assistance (and not just "break / fix") on Google G Suite features; support on integrating G Suite into your existing domain; Account management; regular Service Reviews, end user training (via our integrated e-learning tool) and free consultancy on your G-Suite implementation.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Google provides a proven business transformation framework based on highly regarded research in accredited universities. An online Getting Started learning path is described at https://gsuite.google.com/setup/ Enhanced training services are also available from Bechtle - please see our related services in the "Support" section - "Google G Suite and Chrome training and Change Management Services", and "Cloud Skills Academy - G Suite E-learning and e-Support". These services provide a range of onsite and online training and user documentation. Bechtle also provide G-Suite migration and deployment services to ensure a smooth implementation for all your users - please see our related service in the "Support" section - "Google G Suite and chrome - Migration and Deployment Services". This service provides for a fully managed deployment project covering all aspects of project governance, technical activity needed and user change management required.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: If your organization decides to leave G Suite, your users can take their G Suite data with them. They can export emails, contacts, calendars, videos, and more. Then, they can import the data to your new provider. More information can be found here: https://support.google.com/a/answer/100458?hl=en#all
• End-of-contract process: Access to the G Suite instance will be terminated and data will be removed from all Google systems within 180 business days

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Custom mobile applications are available both for iOS and Android which provide a bespoke user experience tailored to the operating system in question. For other mobile operating systems, web browser support is included which provides an equivalent experience to the desktop environment.
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: Yes
• What users can and can't do using the API: The scope of capabilities exposed via API to G-Suite users is very broad and encompasses most major use cases. G-Suite API's are grouped into ten main API's and SDK's that can be found here: https://developers.google.com/google-apps/
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Google Apps Script is a JavaScript cloud scripting language that provides easy ways to automate tasks across Google products. With Apps Script, you can create Add-ons for Google Docs, Macros, menus, and custom functions as well as managing responses for Google Forms.

Scaling

• Independence of resources: G-Suite is powered by a massively scaleable infrastructure which already services more than 1 Billion users. The addition of any practicable number of users has a very low impact.

Analytics

• Service usage metrics: Yes
• Metrics types: The Account activity report page gives access to all data from the User account status, Admin status, and 2-Step Verification enrollment reports. It also shows details of Google Drive and Gmail usage. Further information can be found here: https://support.google.com/a/answer/4580176?hl=en
• Reporting types: API access

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Google

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: Data is encrypted at rest using AES encryption, data sharding and key rotation. Physical access control is also compliant with SSAE-16.
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Most tools include a 'Save as' function that allows the export of data in industry standard formats. In addition, each user can download all the data they need from their G Suite account (including emails, calendars, contacts, documents, bookmarks, and more) to one place at the same time. Users can choose which Google products to archive. For example, they can choose to download their emails and documents, but not their bookmarks or photos. Only the user can access their archive and import it into a new service.
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: Contractually Google's Service Level is guaranteed to 99.9% availability for any calendar month and backed with service credits. Definitions and service credits are described at https://gsuite.google.com/intl/en-GB/terms/sla.html.
• Approach to resilience: All data is redundantly stored across a minimum of 3 data centers in Germany, and all services are designed to leverage the redundant data center infrastructure powering Google services.
• Outage reporting: Google provides customer alerts and a public uptime dashboard here: https://www.google.com/appsstatus#hl=en-GB&v=status. The dashboard advises across the G Suite services on degradation or downtime.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Depending on administrator preference, users can be signed in via a federated identity service, including AD or use G-Suite as their identity backend. 2 Factor authentication is supported and can be enforced. Administrative access privileges are granted separately to individual users.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: DQS GmbH
• ISO/IEC 27001 accreditation date: 02/10/2017
• What the ISO/IEC 27001 doesn’t cover: Any service not listed on the ISO certificate is not covered.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: G-Suite and Google infrastructure is certified for a growing number of compliance standards and controls, and undergoes several independent third party audits to test for data safety, privacy, and security.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: In Google production environments, software updates are manually vetted to ensure the stability of the system. Changes are then tested and cautiously rolled out to systems. The details vary somewhat depending on the service being considered, but all development work is separated from the operation systems, testing occurs in a multi-staged fashion in both environments and in dedicated test settings. Google can share, under NDA, the SOC2 audit report (based on standards from the International Auditing and Assurance Standards Board), which describes the change management process. Additionally, changes to code go through a process of code review involving additional engineer(s).
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Google administrates a vulnerability management process that actively scans for security threats using a combination of commercially available and purpose-built tools, intensive automated/manual penetration efforts, quality assurance processes, software security reviews and external audits. The vulnerability management team is responsible for tracking and following up on vulnerabilities. Once a vulnerability requiring remediation has been identified, it is logged, prioritized according to severity, and assigned an owner. The vulnerability management team tracks such issues and follows up frequently until they can verify that the issues have been remediated. Google also maintains relationships and interfaces with members of the security research community.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Focused on information gathered from network traffic, employee actions on systems and outside knowledge of vulnerabilities. Traffic is inspected at many points for suspicious behaviour. Analysis is performed using open-source and commercial tools for traffic capture and parsing, supported by a correlation system built on top of Google technology. Analysis is supplemented by examining system logs for unusual behaviour, such as attempted access of customer data. Security engineers place standing alerts on public data repositories to look for security incidents that might affect company infrastructure. They actively review inbound security reports and monitor public mailing lists, blog posts, and wikis.
• Incident management type: Undisclosed
• Incident management approach: If an incident occurs, the security team logs and prioritises it according to severity. Events directly impacting customers are assigned the highest priority. This process specifies courses of action, procedures for notification, escalation, mitigation, and documentation. Google’s incident management program is structured around NIST guidance on handling incidents. Key staff are trained in forensics and handling evidence in preparation for an event, including the use of third-party and proprietary tools. Testing of incident response plans is performed for key areas, such as systems that store sensitive customer information. Tests consider a variety of scenarios, including insider threats and software vulnerabilities.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Fighting climate change; Bechtle are actively taking steps to ensure that we operate our business with as little environmental impact as possible. As a group, we are Ecovadis Gold and ISO14001 certified, and are committed to becoming carbon net zero by 2030. We launched the Bechtle Sustainability Strategy 2030 to serve as a roadmap for how we will get there, identifying 4 areas of action as part of this strategy:; ; • Ethical business practices; • Environmental Approach; • People; • Sustainable digital future; ; Bechtle have established a database for recording Scope 1 and 2 (direct and indirect CO2 emissions) and Scope 3 (that of the Bechtle Group, such as purchased goods and services, transportation and distribution, business travel, and employee commuting) emissions. We are collecting data through group-wide sustainability software, WeSustain, and have used the data to produce a Carbon Reduction Plan (CRP) that is published on our website (Carbon-Reduction-Plan-BechtleUK-2022.pdf) and updated annually. ; ; Supply chain management ; We work closely with our vendor partners to broaden our portfolio of sustainable technologies, solutions, and services, and could help to minimise the future environmental impact.; ; Recycling/Asset disposal; Bechtle actively encourage our customers to make sustainable use of their resources, through secure asset disposal, refurbishment, and recycling of devices. Bechtle have recently helped facilitate a self-funding recycling program for a large local authority, who wanted to prevent their old laptops from going to landfill.; ; Green Logistics ; Bechtle design our logistics processes around an ecological efficiency criteria, both in terms of transport and packaging. ; ; Internal Sustainability team ; We have a dedicated sustainability team, who’s aim is to improve and promote sustainability within three areas: social, personal, and business. The team have defined and actioned sustainable methods, changes in practice and greener alternatives across the whole of Bechtle UK and help to drive our sustainable

  Covid-19 recovery

  Covid-19 recovery; Many organisations have had to change their operating models and ways of working following the COVID-19 pandemic. IT also became clear to a number of our customers that their infrastructure that supported old ways of working, no longer supported new hybrid or remote working models. Through a thorough infrastructure review we can not only advise our customer on what best suits their current operating models but we can also help them to be future-ready. We can help them improve productivity, utilisation and adoption, getting maximum productivity out of their investment, whilst saving costs and limiting environmental impact through cloud/ hybrid adoption.

  Tackling economic inequality

  Tackling economic inequality; Bechtle’s equal opportunities policy applies across the whole company and includes recruitment, selection, training, career development and promotion. No employee or applicant will be treated less favourably on the grounds of colour, race, religion, nationality, ethnic or national origin, gender (including gender reassignment), sex, sexual orientation, age, marital status, disability, or be disadvantaged by conditions or requirements that cannot be shown to be relevant to the job in hand.; ; Specifically the Company is committed to:; 1. Preventing any form of direct or indirect discrimination or victimisation.; 2. Promoting equal opportunities for men and women.; 3. Promoting equal opportunities for people with disabilities.; 4. Promoting equal opportunities for ethnic minorities.; 5. Promoting a good harmonious working environment where all employees are treated with respect and dignity and in which no form of intimidation or harassment will be tolerated.; 6. Fulfilling all legal obligations under relevant legislation and associated codes of practice.; 7. Taking all necessary permitted positive action including setting of goals and timetables.; ; Breaches of the Equal Opportunities Policy will be regarded as misconduct and could lead to dismissal in certain cases.; ; Equality and Diversity policy is available upon request

  Equal opportunity

  Equal Opportunities; Bechtle’s equal opportunities policy applies across the whole company and includes recruitment, selection, training, career development and promotion. No employee or applicant will be treated less favourably on the grounds of colour, race, religion, nationality, ethnic or national origin, gender (including gender reassignment), sex, sexual orientation, age, marital status, disability, or be disadvantaged by conditions or requirements that cannot be shown to be relevant to the job in hand.; ; Specifically the Company is committed to:; 1. Preventing any form of direct or indirect discrimination or victimisation.; 2. Promoting equal opportunities for men and women.; 3. Promoting equal opportunities for people with disabilities.; 4. Promoting equal opportunities for ethnic minorities.; 5. Promoting a good harmonious working environment where all employees are treated with respect and dignity and in which no form of intimidation or harassment will be tolerated.; 6. Fulfilling all legal obligations under relevant legislation and associated codes of practice.; 7. Taking all necessary permitted positive action including setting of goals and timetables.; ; Breaches of the Equal Opportunities Policy will be regarded as misconduct and could lead to dismissal in certain cases.; ; Equality and Diversity policy is available upon request

  Wellbeing

  Wellbeing; ; Bechtle believe Health & Safety and wellbeing of employees contributes to a good working environment which is key to a business.; ; Throughout the year Bechtle hold different events, this gives everyone a chance to meet one another from different office branches which lends itself to a healthy work environment, some of these events are “Summer Festival (BBQ, Music, Dancing), Christmas Party, New Year kick off, Games events” to name a few. Each branch also have a relaxing area where employees can congregate and take time out in a chilled environment.; ; Bechtle have also introduced initiatives to promote social and economic wellbeing, such as:; ; • Competitive salary, which is well above the National Minimum Wage; • Cycle to work scheme; • Hybrid working model, where employees can work from home 2 days a week to reduce commuting time; • My Bechtle Benefits discount portal, offering employees discounts via numerous retailers; • Employee Assistance Programme, providing employees with mental health and wellbeing support; • WPA Health Cash Plan; • Enhanced pension contribution; • Reduced health and gym memberships; • Paid for professional training; • Piloting an electric vehicle salary sacrifice scheme, which is being rolled out to the wider company.

Pricing

• Price: £20 a user a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 30 days free trial.Gives you a professional email address at your company, unlimited storage per person, and Google's suite of collaborative business apps—including Gmail, Calendar, Drive, Docs editors, Hangouts, and more. This Version brings an premium office suite with additional features.
• Link to free trial: https://www.bechtle-clouds.com/product?id=acec60c2-0bab-4d9d-a255-30886fe8fc54

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector.uk@bechtle.com. Tell them what format you need. It will help if you say what assistive technology you use.