ULTIMA BUSINESS SOLUTIONS LTD.

Ultima Sophos Endpoint

Sophos Endpoint delivers unparalleled defense against advanced cyberattacks with award-winning endpoint protection and control. A prevention-first approach stops the broadest range of threats quickly before they impact your endpoints and servers. Powerful detection and response functionality lets your organization hunt for, investigate, and respond to suspicious activity and evasive threats.

Features

• AI-powered malware detection using deep learning neural networks
• Real-time exploit prevention blocking fileless and zero-day attacks
• Advanced ransomware protection with rollback for encrypted files
• Behavioural detection identifying malicious activity beyond known signatures
• Web protection blocking malicious, phishing, and inappropriate websites
• Application control restricting unauthorized or risky software execution
• Peripheral and device control managing USB and removable media usage
• Endpoint firewall providing host-based network traffic filtering
• Centralized cloud management via Sophos Central console
• Cross-platform support for Windows, macOS, Linux, and mobile devices

Benefits

• Protect devices automatically without disrupting daily work
• Stop malware and ransomware before users experience downtime
• Reduce manual security tasks through automated threat response
• Manage endpoints centrally from a single cloud-based console
• Quickly investigate incidents with built-in EDR visibility tools
• Enable safe remote work on laptops outside corporate networks
• Prevent phishing and malicious websites during everyday browsing
• Allow IT teams to enforce policies without complex configurations
• Keep devices running smoothly with lightweight performance impact
• Restore encrypted files quickly after ransomware attempts

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsectorbids@ultima.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

568859514356775

Contact

Ultima Bid Office
+44333 0158000
publicsectorbids@ultima.com

About your service

• Service categories:

  Systems Infrastructure Software

  Security

  • Endpoint security
  • Security analytics
  • Governance, risk and compliance

  Network security

  • Trusted network access and protection
  • Active application security

  Data security

  • Information protection
  • Digital trust
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: The following platform can be supported upon purchase of Extended Support:; ; Windows; ⦁ Windows 7; ⦁ Windows 8.1; ⦁ Windows Server 2008 R2; ⦁ Windows Server 2012/2012 R2; Linux; ⦁ Red Hat Enterprise 7; ⦁ CentOS 7; ⦁ Oracle Linux 7; ⦁ Debian 10 (LTS); ⦁ Ubuntu 18.04 (LTS); ; Please see this link for more details: https://support.sophos.com/support/s/article/KB-000039324
• System requirements:
  • Windows Server System Requirements
  • Windows Endpoint System Requirements
  • Mac OS System
  • Linux System Requirements
  • Android/IOS

User support

• Email or online ticketing support: Yes
• Support response times: Sophos Support is available 24 hours per day, 7 days per week, 52 weeks per year, including statutory, public, and bank holidays.; ; Target Service Level Response Times:; Critical Within 4 hours; High Within 8 hours; Medium Within 24 hours; Low Within 24 hours; ; Please see this link for details:; https://docs.sophos.com/support/help/en-us/services-guide/index.html
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Web chat is accessible at this link: https://support.sophos.com/support/s/?language=en_US
• Web chat accessibility testing: N/A
• Onsite support: No
• Support levels: Support Level:; 1. Enhanced: https://docs.sophos.com/support/help/en-us/services-guide/enhanced/index.html; 2. Enhanced Plus: https://docs.sophos.com/support/help/en-us/services-guide/enhanced-plus/index.html; ; Customer Success Team: https://docs.sophos.com/support/help/en-us/services-guide/customer-success/index.html; ; Technical Account Manager (TAM): https://docs.sophos.com/support/help/en-us/services-guide/tam/index.html
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: Sophos Techvids:; https://techvids.sophos.com/categories/sophos-endpoint-intercept-x; https://techvids.sophos.com/categories/sophos-central-dashboard; ; Sophos Support:; https://docs.sophos.com/support/help/en-us/portal/index.html; ; Sophos Endpoint:; https://docs.sophos.com/esg/endpoint/help/en-us/help/index.html; ; Sophos Central Admin:; https://docs.sophos.com/central/Customer/help/en-us/index.html
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: When we have no ongoing legitimate business need to process your personal data, we will either securely destroy, erase, delete or anonymise it, or if this is not possible (for example, because your personal data has been stored in backup archives), then we will securely store your personal data and isolate it from any further processing until deletion is possible.; ; You can also access, delete or request portability of your personal data by completing this form:; https://sophos-privacy.my.onetrust.com/webform/8814ea97-7d41-4933-8a06-f5b8e65f6da8/5ae85dff-ba17-4244-8f64-15a850fc1130
• End-of-contract process: When we have no ongoing legitimate business need to process your personal data, we will either securely destroy, erase, delete or anonymise it, or if this is not possible (for example, because your personal data has been stored in backup archives), then we will securely store your personal data and isolate it from any further processing until deletion is possible.; ; You can also access, delete or request portability of your personal data by completing this form:; https://sophos-privacy.my.onetrust.com/webform/8814ea97-7d41-4933-8a06-f5b8e65f6da8/5ae85dff-ba17-4244-8f64-15a850fc1130
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Sophos Endpoint documentation is accessible at this link:; https://docs.sophos.com/esg/endpoint/help/en-us/help/index.html

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Sophos Central is a cloud-based, multi-tenant security management platform delivered as Software-as-a-Service. It provides a single, unified console to deploy, configure, monitor, and report on Sophos security solutions, including Endpoint, XDR, MDR, Firewall, Email, Mobile, and Cloud Security. ; ; Sophos Central enables centralized policy management, real-time threat visibility, automated response, and cross-product correlation through synchronized security. It supports role-based access, audit logging, API integration, and global scalability without customer-managed infrastructure. Updates, threat intelligence, and analytics are delivered automatically, enabling organizations to reduce operational overhead, improve security posture, and respond faster to incidents across hybrid and remote environments, and regulated enterprise deployments.
• Accessibility standards: None or don’t know
• Description of accessibility: Users can: centrally manage policies, deploy agents, monitor threats, run investigations, generate reports, configure alerts, manage users and roles, integrate APIs, automate responses, view audit logs, manage licenses, and control multiple Sophos products from one console.; ; Users can’t: access or manage underlying cloud infrastructure, modify Sophos backend services, view other tenants’ data, disable core security services, bypass security enforcement, alter threat intelligence feeds, or control platform maintenance schedules, updates, or availability.
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: Please see this link for more information about Sophos APIs: https://developer.sophos.com/apis
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: Sophos Central is a fully multi-tenanted solution, however, we use a SHARD key to segregate customer data. All data access is via a Data Access Layer that enforces the use of this shard key to prevent leakage of data between customer accounts.

Analytics

• Service usage metrics: Yes
• Metrics types: Sophos Central provides service metrics that give operational, security, and compliance visibility across managed environments. These include endpoint and device health status, threat detection counts and severity, incident timelines, and remediation actions taken. Users can view malware, exploit, and ransomware activity trends, policy compliance status, and protection coverage levels. ; ; Additional metrics include alert volumes, response times, administrator actions via audit logs, license usage, and system availability. Dashboards and reports support historical analysis, exporting, and scheduling, helping organizations track security performance, operational effectiveness, and service assurance across endpoints, networks, cloud, and email environments.
• Reporting types:
  • Real-time dashboards
  • Regular reports
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Sophos

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type:
  • Data Erasure
  • Degaussing

Data importing and exporting

• Data export approach: When we have no ongoing legitimate business need to process your personal data, we will either securely destroy, erase, delete or anonymise it, or if this is not possible (for example, because your personal data has been stored in backup archives), then we will securely store your personal data and isolate it from any further processing until deletion is possible.; ; You can also access, delete or request portability of your personal data by completing this form:; https://sophos-privacy.my.onetrust.com/webform/8814ea97-7d41-4933-8a06-f5b8e65f6da8/5ae85dff-ba17-4244-8f64-15a850fc1130
• Data export formats: CSV
• Data import formats: Other
• Other data import formats: N/A

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: All data at rest is encrypted using volume-level encryption: storage volumes, object storage, and virtual drives of virtual machines.; ; For sensitive customer data, we use field-level encryption within storage volumes using a per-field multi-part key. These parts are formed from several different locations, including a key management system. Each key is unique to every customer, and every field.; ; Transport-level encryption (TLS 1.2 Minimum) is used to secure management communication between the client software and Sophos Central platform via certificates and server validation.
• Data protection within supplier network: Other
• Other protection within supplier network: All data at rest is encrypted using volume-level encryption: storage volumes, object storage, and virtual drives of virtual machines.; ; For sensitive customer data, we use field-level encryption within storage volumes using a per-field multi-part key. These parts are formed from several different locations, including a key management system. Each key is unique to every customer, and every field.; ; Transport-level encryption (TLS 1.2 Minimum) is used to secure management communication between the client software and Sophos Central platform via certificates and server validation.

Availability and resilience

• Guaranteed availability: Target Service Level Response Times:; Critical Within 4 hours; High Within 8 hours; Medium Within 24 hours; Low Within 24 hours
• Approach to resilience: Sophos Central is designed for high resilience through cloud-native, highly available architecture hosted on major public cloud platforms like AWS and Azure that dynamically scale with demand. Each customer account is region-locked and leverages replication across multiple data centers (availability zones) to ensure seamless failover if infrastructure fails. Within regions, services run in auto-scaling groups behind load balancers to handle load spikes and maintain uptime. Databases are triplicated with clustered replication, so failures don’t affect availability, and hourly snapshots protect against data loss. Sophos also uses DDoS mitigation, secure segmentation, and hardened infrastructure that can be rebuilt without loss, enhancing operational continuity.
• Outage reporting: Sophos plans to perform scheduled updates to Sophos Central Admin on Saturdays. These updates are not expected to take the full allocated six hours and it takes every two to three weeks. If there are urgent updates, Sophos performs maintenance outside the given schedule. There will be no disruption on the protection during this time however customers may see the occasional transient error message. Customers need to clear the cache of the web browser to see all updates to Sophos Central.; ; This link is updated with the significant updates in Sophos Central:; https://docs.sophos.com/central/Readmes/en-us/scloud_readme.html; ; Sophos Central scheduled maintenance and status are posted on this link:; https://status.sophos.com/#!/

Identity and authentication

• User authentication needed: Yes
• User authentication: Multi-Factor Authentication (MFA)
• Access restrictions in management interfaces and support channels: Several pre-defined administrative roles can be assigned to admins that restrict access to sensitive log data as well as preventing them from making changes to settings and configurations.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Less than 1 month
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Less than 1 month
• How long system logs are stored for: Less than 1 month

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Sophos enforces information security through comprehensive policies and processes aligned with ISO/IEC 27001. These include role-based access control and multi-factor authentication, data protection and privacy measures, and structured incident management for detection and response. Change management governs updates and configuration changes, while risk management identifies, assesses, and mitigates security threats. Business continuity and disaster recovery plans ensure service availability, and supplier security requirements protect third-party interactions. Regular audits, monitoring, logging, and continuous security awareness training reinforce compliance and resilience.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: We have a defined change management process as outlined in our Sophos Information Security Policy. Changes to production applications, systems, and network infrastructure must be documented and approved through a standard process before being implemented. A risk analysis is also conducted and communications are rolled out to impacted stakeholders.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: At Sophos we take the security of our products and infrastructure very seriously. We regularly run penetration tests with 3rd party vendors and internal testers to find potential security concerns.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Sophos’ global security team monitor all logging data from Sophos Central and its related services 24/7/365. Sophos Central has forensic capabilities in the event of a data breach for rapid incident response.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Please see this link for more information about our Incident Reponse process: https://www.sophos.com/en-us/trust/incident-response
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 30 Days Trial
• Link to free trial: https://www.sophos.com/en-us/products/endpoint-security#trial

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LRQA Limited
• ISO/IEC 27001 accreditation date: Friday 23 August 2024
• What the ISO/IEC 27001 doesn’t cover: We have not selected 8.26 'Application security requirement' and 8.30 'Outsourced development' as Ultima does not provide e-Commerce services online, nor outsource development.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Intertek Certification Limited
• ISO 9001 accreditation date: Wednesday 16 August 2023
• What the ISO 9001 doesn’t cover: We apply all of ISO 9001 as it relates only to the services offered in our cert scope: 'The provision of IT infrastructure solutions including; the provision and configuration of hardware, software, licencing, professional services, managed services, maintenance, help desks and technical support'.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 617ad75e-5f6b-4677-a7ff-aee0c813eb29
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 9f9070b9-a812-4494-a613-48acb2f5b433
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsectorbids@ultima.com. Tell them what format you need. It will help if you say what assistive technology you use.