GENERATION DIGITAL LIMITED

Canva for Work (Pro & Enterprise)

Canva is an online visual communication platform that empowers everyone, from non-designers to professionals, to create and collaborate on stunning designs, videos, presentations, and documents. It simplifies complex design tasks using a drag-and-drop interface and vast library of templates.

Features

• Drag-and-drop design editor for fast content creation.
• Thousands of templates for presentations, documents, and graphics.
• Brand Kits for fonts, colours, and approved assets.
• Real-time collaboration and shared editing.
• Stock photos, videos, graphics, and audio library.
• Magic Design AI for instant layouts and designs.
• Video editing tools with transitions and timeline controls.
• Content Planner for scheduling social media posts.
• Secure team workspaces with role-based permissions.
• Export options including PNG, PDF, MP4, SVG, and more.

Benefits

• Speeds up content creation for non-designers.
• Ensures brand consistency across teams and departments.
• Reduces cost of outsourcing design work.
• Enables real-time collaboration across distributed teams.
• Provides access to high-quality design assets instantly.
• Simplifies production of presentations, reports, and documents.
• Streamlines social media publishing and campaign management.
• Allows teams to work securely within controlled brand environments.
• Enables easy sharing, review, and approval workflows.
• Supports multiple formats for digital and print outputs.

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@gend.co. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

568967931010614

Contact

Thomas Sutton
+44 020 3951 3986
gcloud@gend.co

About your service

• Service categories:

  Applications

  Content workflow and management

  • Creative
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Canva offers integrations and apps to connect with productivity tools like Google Drive, Microsoft OneDrive, and Dropbox for importing/exporting files. It also connects with social media platforms for direct publishing and provides integrations with Learning Management Systems (LMS) for educational users.
• Cloud deployment model: Public cloud
• Service constraints: Performance Constraints: Extremely large or complex designs with many high-resolution elements may experience performance degradation or slower loading times, particularly on older devices or slower network connections. Planned Maintenance: While services are designed for high availability, critical updates or maintenance may require brief service windows, typically scheduled during low-usage periods, though this is rare. Feature Tiers: Certain advanced features (like Brand Kit, Magic Resize, and higher cloud storage) are restricted to paid tiers (Pro/Teams/Enterprise) and are not available in the free service tier.
• System requirements:
  • Modern web browser
  • Internet connection
  • JavaScript enabled
  • Current operating system
  • Sufficient RAM
  • Supported app
  • Account subscription
  • SSO configured
  • Storage allowance

User support

• Email or online ticketing support: Yes
• Support response times: We provide expedited support and aim to respond quickly to questions. Available during business hours Monday to Friday, we will respond to enquiries within one business day or twenty four hours from the date of the receiving the inquiry.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: None
• Onsite support: Yes, at extra cost
• Support levels: We provide the following support levels:; ; Onboarding; ; Customer success managers (CSMs): A dedicated partner familiar with your goals, helping you hit them with coaching, calls, and training.; ; Professional services: Additional consulting sessions for on-site training, digital transformations, custom integrations, and more.; ; Custom resources: From onboarding to feature tips, we can provide the right content at the right time to help answer your team’s questions and needs.
• Support available to third parties: No
• AI chatbot: No

Onboarding and offboarding

• Getting started: We provide a wide range of onboarding services for clients including:; ; - Online training; - Onsite training; - Comprehensive user guides; ; Etc.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • Other
• Other documentation formats:
  • Interactive guides
  • In-product onboarding
  • Tooltips
  • Video tutorials
• End-of-contract data extraction: Users can export their designs, brand assets and shared content directly from Canva before the contract ends. Content can be downloaded in formats such as PNG, JPG, PDF, MP4, or SVG depending on the asset. Administrators can export team templates, brand kits and files from shared folders. Canva does not automatically export or retain data after contract termination, so users must download required content before access is removed.
• End-of-contract process: At the end of the contract licences can be renewed or terminated.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Other
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The desktop version, accessible via browser or app, offers the fullest range of features and a larger screen workspace, which is optimal for complex, detailed design work, presentation preparation, and administrative tasks. The mobile app (iOS/Android) is streamlined for convenience and on-the-go editing of existing designs, simple creation from templates, and quick publishing to social platforms. While core features are present, the mobile interface prioritises touch interaction and layout, meaning some advanced design controls or detailed element manipulation may be easier on desktop.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Canva provides a web-based design interface that allows users to create, edit and collaborate on visual content through a drag-and-drop editor. The interface includes templates, brand assets, media libraries, collaboration tools, and export options. Administrators access workspace settings, permissions, brand controls and user management through the Canva Admin Console.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Canva conducts regular, third-party audits and assessments of its platform using accessibility professionals (e.g., Intopia) to validate compliance with WCAG 2.2 AA. This includes testing with a range of assistive technologies like common screen readers (e.g., VoiceOver, NVDA, JAWS).
• API: Yes
• What users can and can't do using the API: The Canva Connect APIs allow users to automate design creation and export. Users can set up integrations by connecting their internal applications (e.g., CRM, data systems) to trigger the creation of new designs based on existing templates (autofill). Users can make changes to designs programmatically, such as resizing them to new dimensions, or updating dynamic text/data fields.
• API documentation: Yes
• API documentation formats:
  • HTML
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Customisation includes Brand Kits, custom templates, custom fonts, integrations, and user/access controls.

Scaling

• Independence of resources: Canva uses a multi-tenant architecture built on robust cloud infrastructure (AWS) that employs sophisticated resource management and auto-scaling capabilities. Load balancers and traffic shaping distribute demand across a large fleet of backend services. User access, file storage, and editing environments are logically segregated, and the service dynamically provisions capacity to prevent "noisy neighbour" scenarios, ensuring dedicated processing power for each user's real-time editing session. This scaling and isolation guarantee a consistent, responsive experience regardless of overall platform load.

Analytics

• Service usage metrics: Yes
• Metrics types: Enterprise and Team accounts have access to team activity reports and design insights
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Canva for Work (Pro & Enterprise)

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Users export their design data directly from the editing interface by clicking the Download/Share button. They can select from various file types, including JPG, PNG, PDF (Print or Standard), MP4 video, and GIF. For specific print jobs, options like CMYK colour profile and crop marks/bleed can be selected. The export function creates a copy of the design which is downloaded to the user's local machine. The source design file and all media remain stored within the user's Canva account. The Enterprise tier also supports export automation via API.
• Data export formats: Other
• Other data export formats:
  • JPG
  • PNG
  • PDF
• Data import formats: Other
• Other data import formats:
  • JPG
  • PNG
  • PDF
  • SVG
  • MP4

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Canva aims to provide a high level of continuous availability, leveraging the multi-region and multi-availability zone redundancy of its cloud infrastructure. Canva Enterprise customers are typically provided with a financially-backed Service Level Agreement (SLA) committing to a minimum percentage of platform uptime (specific percentage is contractually defined, often 99.9% or higher).; ; In the event that the actual monthly uptime falls below the guaranteed level, affected customers may be eligible to receive service credits as a refund, calculated as a percentage of the monthly service fee, proportional to the period of downtime. The exact terms and credit structure are detailed in the Canva Master Subscription Agreement (MSA) or specific Enterprise contract. The platform employs 24/7 application support and monitoring to proactively maintain high service levels.
• Approach to resilience: Canva’s infrastructure is built on Amazon Web Services (AWS), leveraging its native resilience capabilities. The core application services are deployed across multiple Availability Zones (AZs) within a region, ensuring that a failure in one data centre does not cause an outage. Automatic failover mechanisms are in place to instantaneously shift traffic to healthy zones.; ; Key customer data and design files are stored in highly durable and redundant cloud storage systems (e.g., S3), which are designed for 99.999999999% durability. We use techniques like database replication and automated backups to geographically separated locations to ensure rapid restoration in the event of a catastrophic regional failure. This layered redundancy ensures continuous operations and protects against single points of failure. Further technical details are available on request.
• Outage reporting: Canva uses a combination of methods for reporting outages: Public Status Page/Dashboard, In-App Notifications & Customer Support Channels. While there is no dedicated Outage API, the public status page serves as the authoritative source of truth during an incident, providing transparency and continuity of information.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: Magic link authentication; ; SSO with multiple identity providers; ; OAuth-based authentication
• Access restrictions in management interfaces and support channels: Access to administrative interfaces (e.g., Enterprise Admin console, billing) is strictly controlled by Role-Based Access Control (RBAC), enforced by mandatory Multi-Factor Authentication (MFA) and Single Sign-On (SSO) for Enterprise accounts. Access is based on the principle of least privilege. Support channels verify the user's identity against the approved list of customer contacts, ensuring that sensitive account or service information is only disclosed to authorised personnel who have validated their credentials.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Less than 1 month
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Less than 1 month
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: SOC 2 Type II
• Information security policies and processes: Canva maintains a comprehensive set of Information Security policies aligned with international standards like ISO/IEC 27001 and SOC 2. Policies cover areas including risk management, asset control, access management, and incident response.; ; The CISO and the Information Security Committee are responsible for policy oversight. Policy adherence is ensured through: Mandatory Training, Access Control, Technical Enforcement & Auditing
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Service components are tracked in a Configuration Management Database (CMDB) throughout their lifecycle. All proposed changes (code, infrastructure, configuration) follow a rigorous Change Management Process (ChMP). Changes are assessed for potential security impact through automated tools (SAST/DAST) and manual peer/security reviews before deployment. Approved changes are deployed via an auditable, automated continuous integration/continuous deployment (CI/CD) pipeline with rollback capability, ensuring consistency and integrity.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: We assess threats via continuous, automated scanning (DAST/SAST) and regular external penetration tests, supplemented by a public Bug Bounty program. Threat intelligence is sourced from industry feeds (NVD), security research, and our own monitoring. Vulnerabilities are triaged based on severity (CVSS score). Critical patches are deployed immediately (within hours); high and medium-severity patches are addressed within documented, short service level objectives (SLOs) to maintain a hardened and secure environment.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Potential compromises are identified through 24/7 protective monitoring using a central SIEM solution that aggregates and analyses application, host, and network logs for suspicious activity and known attack patterns. Automated alerts trigger the Security Incident Response Team (SIRT). Upon finding a potential compromise, we immediately initiate a documented response process including containment and investigation. Response to high-severity incidents is typically initiated within minutes according to established incident playbooks.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: We maintain detailed pre-defined playbooks for security, service, and data incidents. Users report incidents via the dedicated support portal or contact channels, which are immediately routed to the appropriate Incident Response Team (IRT). For service-impacting events, updates are provided via the public status page. For security incidents affecting a specific customer, we follow a pre-defined communication plan, providing incident reports/post-mortems directly to the affected buyer upon completion of the investigation.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A free trial is available for the Pro/Teams subscription tiers.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 15%
• Over £5,000,001: 20%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@gend.co. Tell them what format you need. It will help if you say what assistive technology you use.