LexisNexis

Nexis Newsdesk - Media Monitoring and Intelligence

Conduct comprehensive media monitoring and social listening with built-in analysis and data visualisation enables actionable insights news and social data. Our Media Intelligence solutions offer the highest quality of data from a comprehensive range of sources (including licensed content)
Five-time SIIA CODiE award-winning media monitoring solution.

Features

• 100k news sources - including licensed content
• On average, 4M news articles added daily
• Media content available from 235 countries and regions
• Media content available in over 100 different languages
• Mobile app as standard

Benefits

• Unlimited searches and results
• Multiple built in analysis and data visualisation tools

£350.00 a licence a month

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at support@lexisnexis.eu. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

569435007494114

Contact

UK L&P Enquiries
+44 330 161 1234
support@lexisnexis.eu

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: N/A
• System requirements: Internet Access

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 24 hours. Usually within the hour.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Via our online tool
• Web chat accessibility testing: .
• Onsite support: Onsite support
• Support levels: LexisNexis is committed to providing the highest possible level of support to all of our customers. The support team and Account Manager will work closely with the contracting authority to ensure the level of support is both appropriate and agreed by way of a service level agreement.; ; The service level agreement will be consistent with the number of users accessing the service and will cover (but is not limited to):; ; Customer Service: All queries to be responded to promptly.; ; Training: All training delivered to be of a high standard.; ; General: The contracting authority should be satisfied with general support levels and services.; ; All of the training and support will be agreed in advance and provided without additional charge to the contracting authority.; ; Access to LexisNexis services do not require a technical account manager or cloud support engineer. Should interface customisation be a requirement this will involve a development team who will seek to fully understand the contracting authorities requirements.; ; Your Account Manager will be available for regular in person or virtual meetings to keep a continuous channel of dialogue open.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: All accounts have a dedicated Account Manager and Customer Success Manager to provide on boarding training at the start of the contract. This can be delivered on site or virtually. Further training throughout the contract period is also available.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Via export button in the tool
• End-of-contract process: Access to our platform ends

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Our enterprise data APIs empower organizations with a curated content collection of normalized big data. Further details are available upon request.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Services can be configured according to user preferences. Examples include search settings, filters, and the language in which user interface (UI) content is displayed.

Scaling

• Independence of resources: Robust server architecture. Currently service over 10,000 customers

Analytics

• Service usage metrics: Yes
• Metrics types: In-depth industry overviews, company profiles, financials and SWOT analysis reports.
• Reporting types:
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with SSAE-16 / ISAE 3402
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Via export button in the tool
• Data export formats:
  • CSV
  • ODF
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • IPsec or TLS VPN gateway
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: System uptime is virtually 24/7. We use Amazon Web Services (AWS) for cloud hosting, which enables high availability and high performance. ; ; LexisNexis is agreeable to entering into Service Level Agreements (SLAs) with clients for most of our product offerings. SLAs are largely dependent upon our ability to directly control all aspects of the product being delivered. SLAs would be based upon standard service levels and may include system availability or other agreed upon metrics.
• Approach to resilience: Further information on service resilience is available on request. This may be subject to mutual NDA dependent on the level of information required.
• Outage reporting: Although extremely rare, should an unplanned outage of our services occur all authorised users who are affected will be notified by email. This alert will advise of the issue, pending resolution and regular status update alerts will follow.; ; In the unlikely event that the primary data centre becomes inoperable, a business continuity plan is in place to ensure that the online services remain available to users. During any recovery process, we will work directly with users to ensure information needs are met in a timely manner.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Username or password
  • Other
• Other user authentication: LexisNexis has a central authentication system that supports SAML2.0 for authentication to our products and services. As part of the SAML2.0 setup, LexisNexis as the service provider can pre-set the authorizations to the products and services to which a customer is subscribing.; ; SAML2.0 supports instant activation of accounts if configured and agreed upon as part of the subscription. LexisNexis can act either as the Service Provider (inbound federation) or as Identity Provider (outbound federation). We support SAML with attribute update and SAML delete. We also provide a System for Cross Identity Management (SCIMv2).
• Access restrictions in management interfaces and support channels: In order to maintain a secure service, users of LexisNexis services are authenticated before being allowed to perform management activities, report faults or request changes to the service. Support channels (such as telephone or email) verify user account details prior to provisioning new service elements, managing user accounts and managing consumer data.; ; Lists of authorised permitted users are managed by the subscriber and any special instructions on permitted user rights are determined from the outset of the service.
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Less than 1 month
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • SSAE-16
  • SOC1
  • SOC3

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CCM version 3.0
  • ISO/IEC 27001
• Information security policies and processes: Available on request

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Available on request
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Available on request
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Available on request
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Available on request

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  In 2023, we continued our support of The Climate Pledge, aiming to achieve net zero across all carbon scopes by 2040 at the latest. The Climate Pledge, a community of more than 100 companies and organisations working to address the climate crisis, commits us to measuring and reporting greenhouse gas emissions, implementing decarbonisation strategies for emissions reductions and neutralising remaining emissions with high quality offsets. Since 2010, we have reduced our Scope 1 and 2 location-based carbon emissions by 75%. In 2023, our new carbon target began verification by the Science Based Targets Initiative. This aligns with the 1.5°C goal of the Paris Climate Agreement and will require us to continue reducing greenhouse gas emissions and maintain our internal carbon pricing scheme, among other measures.

  Covid-19 recovery

  Our business continuity programme includes plans to ensure readiness through disruptions including pandemics. During the Covid-19 pandemic LexisNexis staff worked remotely with no appreciable impact on the delivery of products and services. As a global organisation with different locations around the world, many of the employees in our workforce routinely work remotely either full-time or part-time. We ensure that our remote colleagues remain integrated and connected, avoiding silos in our communication and collaboration efforts.

  Tackling economic inequality

  At LexisNexis Legal & Professional, we recognise the importance of tackling economic inequality and our impact on the communities we serve. Our products and services align with SDG 16 (Peace, Justice and Strong Institutions), among others. Through content, data and analytics, LexisNexis supports the four components of the Rule of Law: transparency of law, equality under the law, independent judiciaries and accessible legal remedy.; ; We take pride in our people, and in cultivating an inclusive workplace with diversity that reflects our customers and communities. We are a UK living wage accredited employer, and we ensure all employees receive fair wages. We are committed to equal pay and have policies in place to pay employees fairly for the role they do, irrespective of their gender, race, or any other protected characteristic as governed by law. ; ; During 2023, as a sponsor of the UNGC’s SDG 16 Business Framework on Inspiring Transformational Governance, we supported the creation of a Transformational Governance Corporate Toolkit, including bringing together key stakeholders at an event we hosted during 2023 UN General Assembly week in New York. It was also a theme at the RELX Rule of Law Café which we convene quarterly involving members of the legal community, bar associations, NGOs and peers.; ; Our corporate social responsibility report highlights our commitment to implementing strategies and initiatives aimed at creating fair opportunities and promoting financial empowerment for all employees. For more information, please see: ; ; https://www.relx.com/~/media/Files/R/RELX-Group/documents/responsibility/additional-resources/2023/2022-23-B4SI-assurance-statement.pdf ; ; https://www.relx.com/~/media/Files/R/RELX-Group/documents/responsibility/additional-resources/2023/2023-24-cr-objectives.pdf

  Equal opportunity

  At LexisNexis Legal & Professional, we are passionate about making a positive impact on society and customers. We understand that people value a sense of real purpose at work: knowing that their actions are contributing toward something positive for themselves, their colleagues, their customers, the environment, and society. The nature of our business means our people experience this in a number of ways, including advancing the rule of law and helping our customers achieve their goals. ; ; Our group strives to be a great place to work, where people feel valued and have equal access to opportunities and pay balance, regardless of gender or gender identity, national origin, race, ethnicity, religion, sexual orientation, age and/or disability status. We do not tolerate discrimination, prejudice or hate on any level, and consistently evaluate our processes and procedures to ensure that we perpetuate a mosaic culture. Inclusion and diversity are important to our future. We value diverse perspectives and recognize the importance of collaboration to achieve real innovation for our customers around the world, and to be more resilient, adaptable and successful. Inclusion and diversity are important to our future. As an equal opportunity employer, we are committed to freedom of association and treating all employees and applicants with respect and dignity.

  Wellbeing

  LexisNexis Legal & Professional supports the physical and mental health of our people, with dedicated health and well-being resources available to all employees including a well-being hub with free access to the Headspace mental health app, and fitness classes, as well as training courses. Additionally, we have a network of Well-being Champions. We offer employee assistance programmes to all our employees, providing professional counselling to help them and their family members with personal or work-related issues that may impact their health or well-being.

Pricing

• Price: £350.00 a licence a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Full access for 1 week to our system

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at support@lexisnexis.eu. Tell them what format you need. It will help if you say what assistive technology you use.