Axiell ALM Ltd

Axiell Discovery Platform

Axiell Discovery Platform is a powerful, multifaceted discovery platform for library and other patrons to interact with library services in branch or on the go. Axiell Discovery Platform is also an effective engagement tool, helping library staff keep patrons informed of news and events using its content management system.

Features

• Circulation including Self Service Account Management
• Advanced Catalogue Search Capabilities
• Cash Management - Online Payments
• Integration Framework
• Notifications and Messaging
• Digital Media Management
• System Configuration
• Cloud Based Interface
• Application Support and Managed Services
• Online Registration and Event Management

Benefits

• Complete control over library stock circulation functionality
• Catalogue management to latest standards, both physical and digital
• Complete cash management functionality for all library fees and charges
• Comprehensive suite of API's for 3rd party integrations
• eHUB module for complete management of 3rd party digital media
• Full management of system configuration
• Cloud based interface accessible on any device
• Complete managed service and comprehensive service package
• Built on Open Content Management System
• Event management

£8,000 a unit a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales.admin@axiell.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

569619435568761

Contact

Rebecka Hojeberg
0115 900 8000
sales.admin@axiell.co.uk

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Axiell Library Management System; Axiell Collections Management System
• Cloud deployment model: Public cloud
• Service constraints: Any service constraints are defined and agreed within the service level agreement for the solution.
• System requirements:
  • An internet connection
  • Browser must support HTML5 and javascript

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Detailed response times are agreed as part of the service level agreement.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: The support contract is tailored to suit the requirements of the customer. All levels of support are agreed and defined in the Service Level Agreement.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: All implementations include a detailed Implementation Service with an agreed training programme. This may include hands on training sessions as well as consultation.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Docx
• End-of-contract data extraction: Axiell provide all data in a defined template as part of an exit plan/strategy. Full details of the extract data sets can be supplied upon request.
• End-of-contract process: Axiell supply all data in a pre-defined format in line with the agreed exit plan. Additional costs may be applicable for the data extracts and any additional consultation not defined within the exit plan.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Our service, and the functionality offered within it, are standardised across all platforms.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Axiell Discovery Platform has a web based interface to its content management system, both for administration and public use.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: Tested against screen reader technology. Tested with standard browser/device/ operating system accessibility tools.
• API: Yes
• What users can and can't do using the API: All Axiell Discovery Platform APIs, include detailed documentation that clearly defines the scope of the specific integration.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Axiell Discovery Platform is modular in design. Users can decide on the features to be included as well as the specific configuration relating to each feature. Axiell's implementation and consultancy services guide our customers throughout this process in order to ensure the system is optimised for our customer's requirements throughout the lifetime of the contract. Specific admin users can be added the system, with varied permission based on their roles.

Scaling

• Independence of resources: Axiell Discovery Platform is designed so that it is load balanced and scalable to suit the customer requirements. If additional resource is required, the system can be scaled appropriately without loss of service to the end user.

Analytics

• Service usage metrics: Yes
• Metrics types: Axiell provide a range of reports that can be used by our customers to determine service usage. Included in the range of reports are extracts to specifically meet the CIPFA requirements of the service. This is in addition to any routine reports such as borrower transactional data, item circulation data/trends and financial information.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Axiell agree an approach for the export of data from our platform. As a standard deliverable, Axiell will provide access to any/all reports through our management information solution where the level of access is defined by the customer and based on role configuration. For routine data extracts, the process will depend on the available and agreed options but as an example, many of our customer choose to export their financial data for import into third party financial systems. Axiell work with the customer and the third party system supplier to agree requirements and implement accordingly.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XLS
  • TSV
  • XML
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • XML
  • OAI

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Calculation of Service Availability is based upon events of an unplanned, reported failure on an End Users Live Service and is measured from the time the problem is reported to Axiell's UK Service Desk (also includes reporting by automatic monitoring systems). All services are to be measured separately. Typically we are achieving less than 7 hours downtime in a 12 month period for either system, this equates to 99.5% uptime, which is our target level for the year.
• Approach to resilience: Axiell utilise a Tier 3 Datacentre to host the provided services in dedicated, leased rack space. Axiell's data centres are ISO27001 and ISO22301 accredited. The Datacentre campus is monitored 24x7 by CCTV and security patrols. All access is via multiple barriers, mantraps, contactless key cards and biometrics. The final barrier is the actual racks holding the servers supporting the environment and these are protected by keypad locks. Only the Axiell Group CIO or the Axiell UK Technical Operations Manager are authorised to give access to any staff requiring access to the Datacentre or the individual racks.; Axiell are not ISO27001 accredited but do have policies in line with ISO27001 under an overarching ISMS Policy. Axiell have received the Cyber Essentials Certification.; Our policy "Axiell and the Cloud Security Principles" outlines how Axiell meet the requirement of CESG’s 14 Principles of Cloud Computing and is available on request.
• Outage reporting: Axiell’s Firewalls support IDS which sends events to our SIEM monitoring server. The SIEM monitoring server also monitors endpoints, routers, switches for unusual activity and potential risks. As well as a visible wallboard for alerts, the solution autologs events into Axiell’s Case Management Tool which are then investigated and mitigated by Axiell’s Technical Services Team.; A service dashboard is a available through the case management tool and Customer notifications are typically provided by email or telephone although APIs are available for third party monitoring of the service if required

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Only authorised users are assigned permissions to access management functions associated with their role. Support services all require the individual user to have their own account and as required, these accounts can be approved by a customer manager.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Axiell follow the CESG Cloud Computing Principles and have policies in line with ISO27001 with an overarching ISMS Policy.
• Information security policies and processes: Axiell have implemented a detailed ISMS policy. This Information Security Management System and associated operational procedures will, as far as practicable, address the Information Security Management principles defined within ISO27002:2013 ‘Code of Practice for Information Security Controls’. As such, this Policy will enable Axiell’s Staff, Suppliers and Contractors to accurately address the Information Security requirements of Axiell, thus avoiding ambiguity in the specification, delivery and implementation of Information Systems.; Operational procedures will be established to implement the corporate information security requirements outlined in this Security Management System, and appropriate mechanisms will be put in place to monitor and manage these procedures.; This Information Security Management System is supplemented by an “Information Security - User Guidelines” document.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Axiell employs a robust change management process including a multiple phase approach. ; • Requests for change are formally logged ; • Assessment of the impact and risks (including security) of the change in terms of timescales, costs and quality is undertaken ; • Agreement and formal sign-off for each change is obtained from the project executive/sponsor. This will normally take place during the monthly Project Management Board meetings ; • Reviewed and evaluated for improvements.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Axiell’s estate is monitored using AlienVault OSSIM which assesses the configuration items against a database of known threats imported into OSSIM. Any detected risk of vulnerability is assessed against test systems to ensure that risks can be mitigated or eliminated with recommended actions. Axiell automatically apply all security fixes to all the underpinning OS and applications deployed unless there is proven detrimental impact to end users and risks are low to medium. Axiell subscribe to a number of sources for threat and vulnerability information.; Axiell follow the guidelines laid out in the CESG guidance on Implementing the Cloud Security Principles.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: AlienVault OSSIM consolidates the total view of Axiell’s infrastructure and receives alerts and logs from a variety of sources. Alerts are presented on a Nagios Wallboard with visual alerts and SMS and email alerts are sent to relevant analysts. As soon as any suspicious activity is detected, Incident Management processes are followed to investigate and manage the threat.; Active monitoring of infrastructure components generates alerts into OSSIM, OSSIM also sends alerts into the Incident Management Tool.
• Incident management type: Supplier-defined controls
• Incident management approach: Axiell’s Customer Service Tool receives alerts from OSSIM that trigger ITIL Incident Management Processes to track and progress all security incidents. Active threats are treated as Major Incidents. A knowledge base is maintained with processes to follow for events that have been seen and actioned. As the security incidents follow the Major Incident Process, this includes notification for key customer contacts. All Major Incidents are reported as part of the reporting pack from the Service Desk. As Security Incidents are classed as Major Incidents they will be reported as such. Any threat that risks the system directly is reported immediately.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Social Value – Fighting Climate Change; ; Within Axiell, environmental and sustainability considerations are regarded by our senior leadership as fundamental principles of our business operations.; ; We know our innovations can make genuine sustainability contributions. In collaboration with our customers, we develop functionality within our software products to facilitate the conservation of resources. E.g., through the use of our applications, customers can positively influence behaviour, save on consumable costs and reduce wastage:; ; 1) Email receipting is available in Axiell Spark. ; Currently, most libraries offer printed receipts. Till roll is expensive and not generally recyclable. In a recent evaluation exercise conducted in a customer’s library we found that the majority of library users glanced at their receipts and then threw them in the bin, simply adding to landfill. By introducing and promoting the use of email receipts, libraries can ; influence their user communities away from reliance on printed receipts and reduce waste. ; ; 2) Staff can be influenced through training to reduce their reliance on printing documents in their day-to-day work when away from a desktop PC. By introducing portable Axiell LMS applications running on a tablet or smart phone, staff no longer need to generate paper checklist reports when conducting a stock check or collections audit, for example.; ; Furthermore, contracting authorities will seek assurance that during the performance of the contract to provide Library Management System software and services that their supplier is taking appropriate steps to protect the environment in their business operations and is working towards net zero emissions.; ; Axiell ALM Ltd, are implementing an EMS in accordance with The CDP’s Climate Framework for SMEs, to be completed by end 2022. We have pledged to publicly report on and reduce our carbon footprint in line with UN Race to Zero targets through making the SME Climate Commitment.
• Equal opportunity:

  Equal opportunity

  According to the RNIB Labour Force Survey (2015) ; ; ; Around 170,000 people of working age in the UK have a self-reported “seeing difficulty”. This includes people whose sight loss would not be eligible for registration, but which is still of sufficient severity to affect their everyday lives. (It includes those who do not consider themselves disabled.) ; ; Seeing difficulties can impact a person’s employment prospects. Especially now more people need to be economically active later in life, due to increases in state pension age. ; ; Within a library context, much of the day-to-day operations for staff involve the use of the Library Management System (LMS). Axiell understand the importance of making our solutions accessible to everyone in the community, and this applies equally to online public users and staff users working in the library. ; ; Within Axiell applications, we design the interfaces to be accessible to users of varying visual capability. Both Axiell discovery platform and Axiell LMS are built to meet WCAG 2.1 AA standards and be compatible with assistive technologies such as screen readers. In each case, the interface is fully responsive allowing the user to select different zoom levels and text sizes. ; ; The Axiell LMS allows each user to select their preferred ‘theme’ in their user profile, which determines how the interface presentation looks to them as a user. in collaboration with our customers, Axiell have developed several themes for Axiell LMS to support access for different levels of seeing difficulties, e.g., high contrast and extra-high contrast themes. ; ; Contracting authorities can therefore satisfy themselves that in choosing an Axiell LMS they will not raise a barrier to the employment of staff members who have seeing difficulties, or even more serious sight issues. ; ; Axiell ALM Ltd are a Disability Confident Committed Employer.

Pricing

• Price: £8,000 a unit a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales.admin@axiell.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.