GENERATION DIGITAL LIMITED

Stripe Payments & Billing Platform – Secure Online Payments, Subscriptions & Revenue Automation

Stripe is a suite of financial infrastructure APIs and tools enabling businesses to accept payments, manage subscriptions, issue cards, detect fraud, and run their entire global commerce operation online.

Features

• Unified payments platform for cards, wallets, and bank transfers.
• Automated subscriptions, invoicing, proration, and metered billing tools.
• Built-in machine-learning fraud detection and risk scoring.
• PCI DSS Level 1 compliant payment processing.
• Global payments support across currencies and local methods.
• Developer-friendly APIs and no-code platform integrations.
• Automated tax calculation, reconciliation, and revenue reporting.
• High-availability infrastructure with enterprise-grade reliability.
• Real-time payments analytics and financial dashboards.
• Integrated identity verification and compliance checks.

Benefits

• Improves payment success rates through smart optimisation.
• Reduces operational effort via automated workflows.
• Minimises fraud losses and chargebacks.
• Accelerates deployment with simple integration.
• Scales seamlessly for any organisation size.
• Lowers compliance burden with built-in security controls.
• Enables international growth with multi-currency support.
• Increases predictable recurring revenue.
• Enhances customer experience with faster checkout.
• Transparent usage-based pricing for cost control.

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@gend.co. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

569904942140886

Contact

Thomas Sutton
+44 020 3951 3986
gcloud@gend.co

About your service

• Service categories:

  Applications

  Enterprise resource management

  Financial

  • Financial and Accounting Applications
  • Accounts Receivable Applications
  • Treasury and Risk Management Applications
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Stripe extends e-commerce platforms (Shopify, WooCommerce), CRM systems (Salesforce), and ERP systems (SAP). It also integrates deeply with accounting software (Xero, QuickBooks) and developer tooling (AWS, Google Cloud, Azure) through its extensive API ecosystem.
• Cloud deployment model: Public cloud
• Service constraints: Planned maintenance is rare and announced via the status page; essential updates usually occur during low-traffic periods. Use of specific hardware like Stripe Terminal requires compatible mobile devices (iOS/Android). Users must maintain compliance with the Stripe Services Agreement and relevant financial regulations (e.g., PCI DSS for some integration types). Usage is subject to volume-based rate limits on API calls, which can be reviewed and adjusted upon request for high-volume users.
• System requirements:
  • Modern standard web browser
  • Valid stripe account
  • Secure TLS 1.2+ connectivity

User support

• Email or online ticketing support: Yes
• Support response times: We provide expedited support and aim to respond quickly to questions. Available during business hours Monday to Friday, we will respond to enquiries within one business day or twenty four hours from the date of the receiving the inquiry.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: None
• Onsite support: Yes, at extra cost
• Support levels: We provide the following support levels: Onboarding Customer success managers (CSMs): A dedicated partner familiar with your goals, helping you hit them with coaching, calls, and training. Professional services: Additional consulting sessions for on-site training, digital transformations, custom integrations, and more. Custom resources: From onboarding to feature tips, we can provide the right content at the right time to help answer your team’s questions and needs.
• Support available to third parties: No
• AI chatbot: No

Onboarding and offboarding

• Getting started: We provide a wide range of onboarding services for clients including: - Online training - Onsite training - Comprehensive user guides Etc.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Interactive guides
• End-of-contract data extraction: Users can export their data at any time through the Stripe Dashboard or via the Stripe API. Transaction data, customer records, invoices, payouts, subscriptions, and reports can be downloaded in common formats such as CSV or accessed programmatically using API endpoints. Users retain the ability to extract all required data before contract end, and no additional fees apply for data export.
• End-of-contract process: At the end of the contract licences can be renewed or terminated.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The primary Stripe Dashboard is a web interface, which is fully responsive and accessible via mobile browsers, providing nearly all desktop functionality. There are no fundamental differences in the core service. However, dedicated mobile apps exist for specific functions like Stripe Terminal for in-person payments, which is a mobile-first experience and necessary for those specific hardware integrations.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Stripe provides a secure, cloud-based service interface accessible through both a web dashboard and modern APIs. The Stripe Dashboard offers a user-friendly interface for managing payments, viewing transactions, issuing refunds, handling disputes, generating reports, and configuring billing and subscription settings. Developers and integrators can also access Stripe through RESTful APIs, SDKs, and webhooks to embed payments and financial workflows into applications and websites. The interface is fully responsive and can be used on desktop and mobile devices.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Testing is conducted internally and via third-party accessibility specialists. This includes automated and manual audits using tools like Lighthouse and Axe-core. Specific user testing involves individuals using screen readers (such as JAWS and VoiceOver) and alternative input devices. Feedback focuses on the navigation flow, clear focus indicators, logical tab order, and ensuring all transactional steps (e.g., creating a charge, issuing a refund) are fully operable without a mouse. Testing is a continuous part of the development cycle, incorporated into design and QA review processes to maintain the standard. We actively engage with accessibility experts to continuously improve the user experience for those using assistive technology.
• API: Yes
• What users can and can't do using the API: Users can set up core services (e.g., creating products, defining webhooks) through the API. Users can make changes via the API, including updates to customer data, processing refunds, and modifying subscriptions. The API is restricted from certain internal administrative functions, such as managing security compliance settings, updating key legal entity details, and some account closure procedures, which must be performed via the Dashboard.
• API documentation: Yes
• API documentation formats:
  • HTML
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users can customise payment flows, checkout pages, billing rules, subscription models, fraud controls, reporting views, branding, and API-driven workflows.; ; Customisation is completed through the Stripe Dashboard or via APIs, SDKs, and webhooks for deeper integration. Administrators manage global settings; developers customise integrations and automation; finance teams configure billing, pricing, and reporting.

Scaling

• Independence of resources: Stripe runs on a highly distributed, autoscaling infrastructure designed for massive global traffic peaks. We employ load balancing, sharding, and elastic scaling of resources to isolate workloads and prevent any single user's high demand from impacting others. Resource provisioning is dynamically adjusted based on real-time usage patterns to ensure consistent, low-latency performance across all services. Critical resources are logically separated to maintain service stability for all users.

Analytics

• Service usage metrics: Yes
• Metrics types: Stripe provides a wide range of service usage metrics through the Stripe Dashboard, APIs, and reporting tools. These include transaction volumes, successful and failed payments, revenue totals, customer activity, subscription metrics, invoice status, payout history, dispute rates, fraud detection insights, payment method performance, API request logs, and event/webhook activity. Users can view real-time dashboards, export reports, or access metrics programmatically through the API.
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Stripe

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Users can export transactional, customer, and financial data directly from the Dashboard in various reports (Payments, Payouts, etc.) using a manual export button. For large or custom exports, users leverage Stripe Sigma (a data warehouse tool) to write SQL queries against their data and export the resulting report. For automated or programmatic export, the Stripe API allows for batch retrieval of records. This provides both manual GUI-based and programmatic data export options.
• Data export formats:
  • CSV
  • Other
• Data import formats:
  • CSV
  • Other

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Stripe is designed for high availability, aiming for continuous uptime. While specific public sector SLA terms are subject to contract negotiation under G-Cloud, our standard practice for core services involves guaranteeing high uptime (typically $99.9\%+$) and offering service credits for validated downtime that falls below guaranteed levels. The mechanism for calculating refunds is based on the severity and duration of the downtime and is detailed in the specific terms and conditions negotiated with the buyer. Our public status page provides transparency on historical and real-time operational performance.
• Approach to resilience: Our service is built across multiple availability zones and regions within our cloud providers, ensuring geographic redundancy. Key data is replicated across these zones in real-time, allowing for automatic failover with minimal disruption should an outage occur in a single location. Data is backed up continuously, enabling granular recovery. Our architecture uses sophisticated load balancing and traffic routing to absorb spikes and redirect requests away from unhealthy infrastructure, ensuring rapid recovery and high service continuity. The deployment process is automated and leverages immutable infrastructure principles to ensure consistent configuration across all redundant environments.
• Outage reporting: Outages are reported through a public, real-time status page (dashboard) which displays the operational status of all core services and APIs. Users can subscribe to updates on this page via email or RSS feed. In the event of a critical, widespread incident, Stripe's support team also provides proactive email and/or Dashboard alerts to affected users. Post-incident reports are often published detailing the cause, duration, and remediation steps taken to prevent recurrence.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: Stripe authenticates users through secure login with a unique email and password. Multi-factor authentication (MFA) is supported using SMS, authenticator apps or hardware security keys. Enterprise customers can enable single sign-on (SSO) via SAML with identity providers such as Azure AD, Okta or Google Workspace. For programmatic access, Stripe uses secret and restricted API keys, OAuth tokens and signed webhooks to ensure only authorised systems can interact with the service. This combination provides strong identity verification for both users and integrations.
• Access restrictions in management interfaces and support channels: Access to the Dashboard and management interfaces is controlled by Role-Based Access Control (RBAC), enforcing the Principle of Least Privilege. Users are assigned specific roles (e.g., Administrator, Analyst) limiting their actions and the data they can view. For support, users must be authenticated via the Dashboard or verify their identity before sensitive information is shared.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: PCI DSS Level 1, SOC 1 Type II, SOC 2 Type II, SOC 3, and CSA STAR compliance.
• Information security policies and processes: We follow a comprehensive set of policies, aligned with standards like PCI DSS Level 1, ISO 27001, and SOC 1/2. Our reporting structure ensures security is managed from the Board level down through a dedicated Security Team (CISO, etc.). Policies are communicated through mandatory, regular training and are enforced via automated and manual audits. Compliance is continuously monitored via internal and external reviews, with findings reported up to senior leadership to ensure timely remediation and adherence.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: All service components are tracked via a Configuration Management Database (CMDB). Changes are managed through a formal process, including a required security impact assessment, code review, and QA testing. High-risk changes require approval from a Change Advisory Board (CAB) before deployment. We use Immutable Infrastructure principles to ensure consistency, where changes result in new components rather than modifications to running systems.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: We assess threats via continuous internal scanning, third-party audits, and our Bug Bounty Program. We monitor industry threat intelligence feeds (e.g., CISA, NVD). Vulnerabilities are triaged based on severity and risk. Critical patches are deployed as quickly as technically feasible (often within hours), following rigorous testing. High-priority threats drive an accelerated patching and deployment schedule to maintain service integrity.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: We use an advanced, multi-layered monitoring system with Security Information and Event Management (SIEM) tools to collect and correlate security logs in real-time. Potential compromises are identified via pre-defined alerts and anomaly detection. Incidents are immediately escalated to our 24/7 security team for investigation and containment. Response times are prioritised based on the severity of the potential compromise to minimise risk.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: We have pre-defined playbooks for common security events (e.g., DDoS, data breach) covering containment, eradication, and recovery. Users report incidents through a dedicated support channel or via their Dashboard. We communicate incident reports to affected parties through the status page and/or direct communication, following a strict containment and transparency protocol as outlined in our security and communication policies.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Stripe offers a free version with full access to the Dashboard, APIs and unlimited test transactions. There is no time limit. Live payment processing is not included until the account is activated, and standard transaction fees apply once real payments are taken.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 15%
• Over £5,000,001: 20%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@gend.co. Tell them what format you need. It will help if you say what assistive technology you use.