IO Analytics Ltd.

Software Development Service

IO Analytics combine UI/UX iterative design, Software Development and Agile delivery practices to deliver Software Applications. Our robust approach to development ensures continuous integration and on-time delivery.

Features

• Understand business requirements and the needs of users
• Discussion and recommendations of mobile technology choices and impacts
• Translation of business requirements into an iterative development backlog
• Feature-centric software development cycles providing regular opportunities for feedback/review
• Responsive websites, progressive web apps, cross-platform apps and native apps
• Define and implement an analytics and A/B testing strategy
• Create an automated testing/delivery pipeline, ensuring software quality
• Perform skills gap analysis in engineering teams and business

Benefits

• Transparent planning process bespoke to you
• User-research backed user experience design
• Inclusive development cycles with regular opportunities review progress
• Demonstrable expertise in all major mobile technology options
• Experience in a wide range of industries
• Real-time analytics to understand product impact
• Live A/B testing to understand feature impacts
• Mobile-first approach
• Maximise ROI- make the right choices, at the right time

£370 to £850 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@ioanalytics.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

570629059951243

Contact

Brian Rutherford
07557668321
enquiries@ioanalytics.co.uk

Planning

• Planning service: Yes
• How the planning service works: Our approach to planning involves:; ; #Establishing the vision and objectives for each engagement; #Scoping the activities required to achieve the objectives; #Defining the success criteria i.e., an agreed definition of done; ; We use GDS Agile tools and techniques in the form of Daily Stand-ups, Sprint Planning Meetings, Team reviews (show and tells), Retrospectives meetings, End-of-phase retrospectives, User stories, Backlog refinement and Team Walls.; ; We follow the GDS Service Manual guidelines:; ; Discovery: before we commit to building a service, we establish a joint understanding of the problem that needs to be solved.; ; Alpha: here we try out different solutions to the problems that we learnt about during discovery.; ; Beta: is where we take the best idea from alpha and start building it for real. It also involves thinking about how the service will integrate with (or start to replace) existing services, and preparing for the transition to live.; ; Live: The live phase is about supporting the service in a sustainable way, and continuing to iterate and make improvements.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We provide a full range training methods ranging from classroom/virtual training events, e-learning material for self-paced training; and documentation in the form of playbooks and Wikis.; ; Throughout our delivery, we promote knowledge transfer using tools and techniques such as brown-paper workshops, show-and-tells, coaching, discussion groups (e.g., Slack channels), shadowing and reverse-shadowing.; ; For technical skills transfer, we adopt domain specific approaches such as pair-programming to upskill internal software development teams as part of our approach to transition products and services to Civil Servants.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We provide four cloud migration approaches:; ; #Refactoring - transform digital services to take advantage of the features of the cloud (the cloud native approach).; ; #Replatforming - make targeted changes to your applications & data to leverage benefits of moving to the cloud.; ; #Rehosting - Lift-and-Shift your applications & data, to accelerate the decommissioning of legacy infrastructure.; ; #Re-engineering - re-design your services to provide a ground-up transformation.; ; Our cloud migration skillsets and tools include: ETL/ELT pipelines, Data Warehouse, Python, Apache Spark, .NET/.NET Core, Java, PHP, BASH/SSH, Terraform (IaC), Kubernetes/Docker, Cloud Management tools (AWS, GCP, Azure), Content Management System (CMS) and Identity Management tools (AAD).
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We take an agile approach to QA and test using Test Driven Development (TDD), Acceptance Test Driven Development (ATDD) and Behaviour Driven Development (BDD).; ; We use TDD as an advanced technique of using automated unit tests to drive the design of software and force decoupling of dependencies.; ; We use ATDD to examine externally visible effects from a users point of view, such as specifying the correct output of a system given a particular input.; ; BDD provides a suite of unit tests for constant feedback that each component is still working. The unit tests act as documentation that cannot go out-of-date, unlike separate documentation, which can and frequently does.; ; We have professionally certified (ISTQB) Agile QA practitioners and technical expierence of a wide range of testing tools including: Jira, JMeter, Selenium, Zephyr, Pivotal Tracker, Appium, Cucumber, Katalon, TestOps, QMetry, qTest Scenario, SoapUI, SpecFlow, Behat, and Practitest.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: IO Analytics can offer support services that can be run on client site or remotely ranging from UK working hours support through to full 24/7 shift support for High Availability systems. Our teams operate under DevOps best practices and can undertake small changes as well as support functions.

Service scope

• Service constraints: No

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: This is governed by the Support level required by the customer and the priority of the issue. Our minimum response time is 1 working hour and minimum resolution time is 1 working day.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Support Levels; • UK Working Hours (Monday to Friday 0830-1730); • UK Working Hours + Out Of Hours On Call; • 12x5 (Monday to Friday for a 12 hour window) – A longer shift pattern to support flexible working hours or start/end of day batch processes etc; • 12x5 + Out Of Hours On Call; • 24x7

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality

  Fighting climate change

  The following environmental management measures and projects have been completed or implemented. ; • Move to virtual meeting via MS Teams ; • LED lighting where possible ; • Energy reduction program – switch off policy, ‘what runs, runs when needed only’; • Where work circumstances allow, employees given options for flexible working model to reduce office accommodation requirements; • We have run a communications campaign to educate and drive awareness around events such as World Environment Day; • Decommission on premise provisions, when possible, to reduce emissions and incorporate a cloud first procurement strategy; • Gain understanding of future impacts from commuting and working from home via a rolling employee survey and use this as an opportunity to decrease emissions via employee engagement

  Tackling economic inequality

  IO Analytics ensure that our Equal Opportunities and Diversity policy is integrated and aligned to our wider business strategy and aspirations for the long-term future. This plan includes all our commitments; environmental, diversity and inclusivity. In order to report on our progress, we have a detailed environmental and diversity policy in place which presents a clear roadmap for progression. We conduct regular review points led by our HR team and presented to the board of directors and we always encourage our customers, suppliers and other stakeholders to do the same. As part of our progression plan, we are committed to reporting our diversity figures. We believe this will help us to provide meaningful metrics for our ongoing progression with diversity and inclusion both within our business and to our clients and their communities. We are also committed to integrating our findings with the wider business aspirations and ROI. Included within our current reports are: ; • Retention ; • Recruitment ; • Selection ; • Employee Engagement ; • Pay and Benefits ; • Customer diversity, experience, and loyalty ; • Supplier diversity ; • Development ; • Promotion

Pricing

• Price: £370 to £850 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@ioanalytics.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.