ORACLE CORPORATION UK LIMITED

Oracle Managed Database as a Service, Standard.

Managed Database as a Service from ACS helps customers get the most out of their DBCS subscription by keeping the databases properly maintained, running smoothly, and secure. This service can offload daily management of the database freeing up IT staff to focus on higher value projects governance services.

Features

• Packaged, fixed price service.
• Technical Account Manager included as a single point of contact
• Provisioning and management of Databases
• Governance and change management services.
• Monitoring and event management
• Incident/SR management with response time targets
• Review, manage and apply security patches
• Access control and secure tenancy
• Periodic service reviews and planning sessions
• Database management service

Benefits

• Lower total cost of ownership through standardization and consolidation
• Rapid provisioning and scaling for production, test, and development environments
• Reduced business risk through high availability and business continuity
• Best in class security and regulatory compliance

£15,814.26 an instance

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uk-publicsector_gb@oracle.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

570850522754463

Contact

Kevin Brayne
+44 (0) 7876 262525
uk-publicsector_gb@oracle.com

Planning

• Planning service: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
• How the support service works: Tenant guest virtual machine administration. Creation, monitoring, backup, restore, and management of guest virtual machines. ; • User administration. User creation, deletion, and role management • Database management. Provisioning, schema administration, refreshes, monitoring, configuration, incident, problem, availability, and change management.; • Governance services. Service Delivery Manager as a single point of contact for all services, proactive business and operational planning advice, quarterly reviews, standard reporting, and optimization guidance.; ; • Alert and response time: Service Request Severity 1 maximum 2 hours and Service Request Severity 2 maximum 4 hours Database availability 99.5% or 99.95% 10% Service level credit for SLA violation; ; • Weekly security patching, Transparent Data Encryption Management Weekly full backup (daily incremental if required) Quarterly Service Plan Update Annual account and service review Annual availability plan

Service scope

• Service constraints: Pricing is based on a minimum of 83 OCPUs*; ; * An OCPU is defined as the CPU capacity equivalent of one physical core of an Intel Xeon processor with hyper threading enabled. For Intel Xeon processor each OCPU corresponds to two hardware execution threads, known as vCPUs.; ; Please refer to the Service Description Document for further details.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Severity 1 = 30 minutes ; Severity 2 = 60 minutes
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Please refer to the Service Description Document.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Schellman & Company, LLC
• ISO/IEC 27001 accreditation date: October 13, 2021
• What the ISO/IEC 27001 doesn’t cover: Limited to the information security management system (ISMS) supporting the Oracle Managed Cloud Services (OMCS) standardized services (those delivered using the current Oracle Statement of Work without modification) on Oracle Cloud Infrastructure (OCI), including infrastructure, information, systems, and personnel directly used to; deliver these services to customers worldwide.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  We know that technology is critical in meeting the ambitious United Nations Sustainable Development Goals. At Oracle, all the data centres used in delivering G-Cloud contracts, including the dedicated private dual-region cloud for use by the UK public sector, operate an energy-efficient circular cloud and run entirely using 100% renewable energy.; ; We have programs in place to maximise the efficiency of our datacentres providing the services under this framework, including:; ; • Operating dense computing environments and attaining high utilisation rates; • Leveraging state-of-the-art intelligent energy management and cooling technologies; • Managing an elastic computing platform eliminating excess capacity builds; • Designing and deploying highly efficient servers and storage equipment.; ; Thanks to these initiatives, our data centres worldwide have achieved power usage effectiveness (PUE) as low as 1.15.; ; In 2019 we achieved the Energy Star® certification for our X7-2L and X8-2L series of engineered systems.; ; Colocation providers supporting Oracle’s Cloud Infrastructure are ISO14001, ISO9001 certified and complied with the EU Code of Conduct for Data Centres.; ; We track, calculate and report greenhouse gas emissions according to the Government’s updated Environmental Reporting Guidelines and publish a Carbon Reduction Plan (PDF).; We have publicly committed to being Net-Zero by 2050 with a 50% reduction by 2030, and our environmental goals include Carbon Neutrality for Scope 1 and Scope 2 emissions by 2025, a Net Zero Target including Scope 1, Scope 2 and Scope 3 emissions by 2050 and a 50% reduction in total emissions by 2030.; ; Oracle continues to invest in the Oracle Design for the Environment (DfE) program to achieve a more' circular' supply chain. This applies reverse logistics to recover and reuse hardware retired by customers and from Oracle’s cloud data centres. In 2020 we collected 1.1 million kilos of retired hardware assets, of which 99.6% were recycled.; ; Read more (https://www.oracle.com/uk/industries/government/climate-action/)

Pricing

• Price: £15,814.26 an instance
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uk-publicsector_gb@oracle.com. Tell them what format you need. It will help if you say what assistive technology you use.