Construction Project and Business Management using Archdesk

Archdesk provides organisations with end-to-end construction management software for Business and Projects. The software is an innovative management solution created for construction and management projects. The system can mirror your company's structure and optimize the entire workflow, giving full control over your business, and a complete golden thread of information.


  • End to End Portfolio Project Management Platform
  • Real-Time Reporting via Dashboards
  • Complete Remote Access including Mobile App
  • Full Document Management System with BIM capability (CDE)
  • Financial Project Management with Budget Reporting
  • Digital Forms with Approval Processes
  • Complete Workflow and Process Management
  • Low Code Platform allowing users to configure the platform
  • Open API to Allow Third Party Integrations
  • Resource Scheduling with Timesheet Functionality


  • Manage project portfolio on the move when connected anywhere
  • End-to-end project management creating Golden Thread of information
  • Create dashboard reports on project and financial data
  • Quickly access project information on the move
  • Report activity quickly when out on site using digital Forms
  • Create a single source of truth with next generation ERP
  • Track project budgets with Financial project dashboards and budget tracking
  • Automate processes by creating workflows for each department
  • Report on Health & Safety and Risk Assessments within Projects
  • Host all project control tools including programmes and schedules


£144 a user a month

Service documents

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G-Cloud 13

Service ID

5 7 1 0 8 1 1 3 9 6 1 4 2 0 7


HYDE PARK SOLUTIONS LIMITED Hyde Park Solutions Sales Team
Telephone: 0203 174 0070
Email: sales@hydeparksolutions.com

Service scope

Software add-on or extension
Cloud deployment model
  • Public cloud
  • Hybrid cloud
Service constraints
Archdesk requires an active internet connection to connect to the cloud infrastructure.
System requirements
  • Users will be required a valid user licence
  • Internet connection is required to access Archdesk

User support

Email or online ticketing support
Email or online ticketing
Support response times
Archdesk's online ticket support is responded to within 24-48 hours depending on the nature of the support ticket
User can manage status and priority of support tickets
Online ticketing support accessibility
None or don’t know
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Yes, at extra cost
Support levels
Archdesk’s s customer support team provides each customer with dedicated support throughout the contract term. Each customer has access to the customer helpdesk which can be accessed not only from within the platform but also by phone and email. Support Services are available to all customers through a dedicated ticketing system. The Archdesk Customer Support Team operates from Monday to Friday from 9:00 AM to 5:00 PM (GMT). All tickets will be replied to on a first-come, first-served basis, in no more than 2 business days. Support also includes access to the Archdesk Customer Technical Support Team which is at hand to provide technical support throughout the contract term. Further SLA can be found within the Archdesk Terms and Conditions.
Support available to third parties

Onboarding and offboarding

Getting started
Getting started in Archdesk is simple. Once the implementation process is complete organisations will go through a fully comprehensive training programme that is created for each individual organisations. Archdesk provides online training in a Train-the-Trainer format giving organisations self-sufficiency to train new users. Whilst training is provided each organisations has access to an online academy known as the Archdesk Academy. Within the Academy, users can go through bite-sized step-by-step videos and also access a complete knowledge guide to help familiarise and understand the platform.
Service documentation
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Users are in full control of their data and remain as the data owner. At the end of the Contract data can be extracted out from Archdesk by performing exports. Data exports can be provided in a number of formats including CSV. Other formats can be discussed if required.
End-of-contract process
During the end of the contract, each customer has the ability to discuss the contract renewal with the customer support team and their dedicated customer support representative. At the end of the contract, the customer can renew and continue the use of Archdesk. It is recommend that each customer discusses what happens at the end of the contract with Archdesk before terminating

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
Archdesk is available to users on both Android and Apple devices by downloading the dedicated app from the mobile provider's app stores. Within the app users are able to manage projects effectively similar to the desktop version and each user can be permissioned depending on access levels. Archdesk also provides light users via the Mobile App called Mobile Users, these users are restricted to the app and are able to complete timesheets and report on task activities. This type of user is ideal for working out on site.
Service interface
User support accessibility
None or don’t know
What users can and can't do using the API
Archdesk provides access to an Open RESTful API which allows customers the ability to connect the API to third-party platforms pushing and pulling data to and from Archdesk Detailed API documentation can be provided
API documentation
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • ODF
API sandbox or test environment
Customisation available
Description of customisation
Archdesk is a configurable platform that allows every organisation to specifically configure Archdesk to their working processes.


Independence of resources
Tools to monitor the uptime of our sites, notifications are sent via email upon outage detection. This is client-specific. Further details can be discussed as each customer has specific requirements.


Service usage metrics
Metrics types
Depending on the service metrics required each customer can view a complete audit trail of the platform and track specific data for their platform. Archdesk provides live dashboard reporting which can be created from within the platform. Each dashboard is created from "Widgets" and connects different sets of data from the platform to a global view, making it easy to pull reports and access any data from within the platform.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports


Supplier type
Reseller (no extras)
Organisation whose services are being resold

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
  • United Kingdom
  • Other locations
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
Less than once a year
Penetration testing approach
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Customers are in control of their data and are always the data owner. This allows customers the ability to export their data from the system. Data can be exported in .CSV or .PDF formats. Other formats can be discussed if required and customers can use the Archdesk API if required to perform data exports
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
  • XML
  • XLS
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
  • XML
  • XLS

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
The Archdesk infrastructure is designed to provide 99.99% availability of service year long. All SLA in relation to guaranteed availability is discussed with each customer on an individual basis as each Archdesk environment is configured for each customer.
Approach to resilience
Information on Archdesk's Approach to Resilience can be provided upon request
Outage reporting
Outage Reports are provided via email. If a customer requires further details on outage reports these can be found within the announcements area on each platform.

Identity and authentication

User authentication needed
User authentication
Username or password
Access restrictions in management interfaces and support channels
Access to the Archdesk platform is permissioned by users and departments. This means that only users with relevant credentials can gain access to the Archdesk Platform once configured and using the Archdesk profile and permission settings each user can be permissioned to only access information that is important to them. Sensitive information and Hubs in Archdesk can be turned "off" for users depending on access
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
How long system logs are stored for

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
British Assessment Bureau
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
Certification covers all aspects of the HPS operations, in all office locations
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance approach
Archdesk utilises Amazon Web Services as the dedicated Cloud Infrastructure Archdesk Platform is hosted within. This governance followed by AWS is detailed below: The IT infrastructure that AWS provides to its customers is designed and managed in alignment with best security practices and a variety of IT security standards. The following is a partial list of assurance programs with which AWS complies: SOC 1/ISAE 3402, SOC 2, SOC 3 FISMA, DIACAP, and FedRAMP PCI DSS Level 1 ISO 9001, ISO 27001, ISO 27017, ISO 27018
Information security policies and processes
Archdesk follows a robust set of standards in line with Information Security and takes each level of information security to the highest level of protection. Policies are defined by the heads of departments and then receive board approval. A complete process to the Information Security Policies can be provided upon request.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Archdesk is a widely configurable platform and each Archdesk environment is created for each customer. This allows for each customer to have a platform that is configured to their processes and any new updates are provided via the Archdesk team which can be discussed in more detail upon contract agreement.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Archdesk run regular internal vulnerability tests, both on infrastructure and application. This includes automated and manual penetration testing. The detail the type of penetration tests required on each configuration can be provided. All platform details including threats can be found within the documentation area within the platform itself for each customer.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
All servers that run customer platforms are part of a redundancy setup (either HA or Active/Passive), this means that if one server is taken offline, clients are automatically directed to working servers on standby.
Incident management type
Supplier-defined controls
Incident management approach
All incidents and requests are to be directed to the Archdesk Customer Support team via the helpdesk which can be accessed by telephone, email, or within the Platform. Each request is monitored against each customer's individual requirements which can be discussed during the contract agreement stage.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks

Social Value

Covid-19 recovery

Covid-19 recovery

COVID-19 has had a lasting impact on business, their processes, people and the technology that supports their activities. Hyde Park Solutions (HPS) have over the last two years been working with our customers to develop new and make changes to existing services to cater for these changes.
Organisations have had to adapt the way their employees and contractors access IT resources and tools. Many organisations in the construction and engineering sector have a more conservative approach to IT, which means that they tend to have on-premise solutions rather than externally hosted cloud or SaaS solutions. COVID-19 necessitated the need for significantly higher levels of remote working, many of our customers struggled providing access to on-premise portfolio, programme and project management solutions remotely.
HPS, has helped some of these organisations, move their on-premise PPM solutions to either cloud hosted or SaaS environments thereby removing the IT bottlenecks these legacy environments pose. In addition to making the applications easy for staff and contractors to access we took the opportunity to upgrade and patch applications, consolidate multiple databases and resource pools thereby optimising PPM processes.
Tackling economic inequality

Tackling economic inequality

Reduced economic activity by large firms due to their unpreparedness for changes to their business environment has given rise to a significant increase in smaller firms being formed. Motivated by their newly found unemployment or furloughed status, these past employees have started to set up businesses of their own, offering specialist engineering and construction consulting services.
These specialist resources, having been let go by the more traditional construction and engineering consulting firms have CV credibility and hands on experience that organisations require now, and in a post pandemic infrastructure boom. Their recent employer’s unpreparedness and rigid business models did not enable continued full employment although their services were still required. They had experience, but lacked the IT knowledge, infrastructure and tools that could enable them to be a viable alternative.
Hyde Park Solutions (HPS) supported these smaller firms by providing IT knowledge, cloud hosted environments or SaaS solutions that were affordable, paid for monthly and supported by the same PPM organisation that supported their past employers. We provided free tutorials, presentations and heavily reduced online training courses aimed at this new market segment. While their core skills might have been different, all these new companies had one thing in common, they wanted to do things differently, use technology flexibly, pay for it differently, work from home in many cases supporting other members of their community and family.


£144 a user a month
Discount for educational organisations
Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@hydeparksolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.