Construction Project and Business Management using Archdesk
Archdesk provides organisations with end-to-end construction management software for Business and Projects. The software is an innovative management solution created for construction and management projects. The system can mirror your company's structure and optimize the entire workflow, giving full control over your business, and a complete golden thread of information.
Features
- End to End Portfolio Project Management Platform
- Real-Time Reporting via Dashboards
- Complete Remote Access including Mobile App
- Full Document Management System with BIM capability (CDE)
- Financial Project Management with Budget Reporting
- Digital Forms with Approval Processes
- Complete Workflow and Process Management
- Low Code Platform allowing users to configure the platform
- Open API to Allow Third Party Integrations
- Resource Scheduling with Timesheet Functionality
Benefits
- Manage project portfolio on the move when connected anywhere
- End-to-end project management creating Golden Thread of information
- Create dashboard reports on project and financial data
- Quickly access project information on the move
- Report activity quickly when out on site using digital Forms
- Create a single source of truth with next generation ERP
- Track project budgets with Financial project dashboards and budget tracking
- Automate processes by creating workflows for each department
- Report on Health & Safety and Risk Assessments within Projects
- Host all project control tools including programmes and schedules
Pricing
£144 a user a month
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
5 7 1 0 8 1 1 3 9 6 1 4 2 0 7
Contact
HYDE PARK SOLUTIONS LIMITED
Hyde Park Solutions Sales Team
Telephone: 0203 174 0070
Email: sales@hydeparksolutions.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
-
- Public cloud
- Hybrid cloud
- Service constraints
- Archdesk requires an active internet connection to connect to the cloud infrastructure.
- System requirements
-
- Users will be required a valid user licence
- Internet connection is required to access Archdesk
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Archdesk's online ticket support is responded to within 24-48 hours depending on the nature of the support ticket
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
- Archdesk’s s customer support team provides each customer with dedicated support throughout the contract term. Each customer has access to the customer helpdesk which can be accessed not only from within the platform but also by phone and email. Support Services are available to all customers through a dedicated ticketing system. The Archdesk Customer Support Team operates from Monday to Friday from 9:00 AM to 5:00 PM (GMT). All tickets will be replied to on a first-come, first-served basis, in no more than 2 business days. Support also includes access to the Archdesk Customer Technical Support Team which is at hand to provide technical support throughout the contract term. Further SLA can be found within the Archdesk Terms and Conditions.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Getting started in Archdesk is simple. Once the implementation process is complete organisations will go through a fully comprehensive training programme that is created for each individual organisations. Archdesk provides online training in a Train-the-Trainer format giving organisations self-sufficiency to train new users. Whilst training is provided each organisations has access to an online academy known as the Archdesk Academy. Within the Academy, users can go through bite-sized step-by-step videos and also access a complete knowledge guide to help familiarise and understand the platform.
- Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- Users are in full control of their data and remain as the data owner. At the end of the Contract data can be extracted out from Archdesk by performing exports. Data exports can be provided in a number of formats including CSV. Other formats can be discussed if required.
- End-of-contract process
- During the end of the contract, each customer has the ability to discuss the contract renewal with the customer support team and their dedicated customer support representative. At the end of the contract, the customer can renew and continue the use of Archdesk. It is recommend that each customer discusses what happens at the end of the contract with Archdesk before terminating
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Opera
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- Archdesk is available to users on both Android and Apple devices by downloading the dedicated app from the mobile provider's app stores. Within the app users are able to manage projects effectively similar to the desktop version and each user can be permissioned depending on access levels. Archdesk also provides light users via the Mobile App called Mobile Users, these users are restricted to the app and are able to complete timesheets and report on task activities. This type of user is ideal for working out on site.
- Service interface
- No
- User support accessibility
- None or don’t know
- API
- Yes
- What users can and can't do using the API
- Archdesk provides access to an Open RESTful API which allows customers the ability to connect the API to third-party platforms pushing and pulling data to and from Archdesk Detailed API documentation can be provided
- API documentation
- Yes
- API documentation formats
-
- Open API (also known as Swagger)
- HTML
- ODF
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
- Archdesk is a configurable platform that allows every organisation to specifically configure Archdesk to their working processes.
Scaling
- Independence of resources
- Tools to monitor the uptime of our sites, notifications are sent via email upon outage detection. This is client-specific. Further details can be discussed as each customer has specific requirements.
Analytics
- Service usage metrics
- Yes
- Metrics types
- Depending on the service metrics required each customer can view a complete audit trail of the platform and track specific data for their platform. Archdesk provides live dashboard reporting which can be created from within the platform. Each dashboard is created from "Widgets" and connects different sets of data from the platform to a global view, making it easy to pull reports and access any data from within the platform.
- Reporting types
-
- API access
- Real-time dashboards
- Regular reports
Resellers
- Supplier type
- Reseller (no extras)
- Organisation whose services are being resold
- Archdesk
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- Other locations
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- Less than once a year
- Penetration testing approach
- In-house
- Protecting data at rest
-
- Physical access control, complying with CSA CCM v3.0
- Physical access control, complying with another standard
- Encryption of all physical media
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- Customers are in control of their data and are always the data owner. This allows customers the ability to export their data from the system. Data can be exported in .CSV or .PDF formats. Other formats can be discussed if required and customers can use the Archdesk API if required to perform data exports
- Data export formats
-
- CSV
- ODF
- Other
- Other data export formats
-
- XML
- XLS
- Data import formats
-
- CSV
- ODF
- Other
- Other data import formats
-
- XML
- XLS
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
- The Archdesk infrastructure is designed to provide 99.99% availability of service year long. All SLA in relation to guaranteed availability is discussed with each customer on an individual basis as each Archdesk environment is configured for each customer.
- Approach to resilience
- Information on Archdesk's Approach to Resilience can be provided upon request
- Outage reporting
- Outage Reports are provided via email. If a customer requires further details on outage reports these can be found within the announcements area on each platform.
Identity and authentication
- User authentication needed
- Yes
- User authentication
- Username or password
- Access restrictions in management interfaces and support channels
- Access to the Archdesk platform is permissioned by users and departments. This means that only users with relevant credentials can gain access to the Archdesk Platform once configured and using the Archdesk profile and permission settings each user can be permissioned to only access information that is important to them. Sensitive information and Hubs in Archdesk can be turned "off" for users depending on access
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- British Assessment Bureau
- ISO/IEC 27001 accreditation date
- 07/04/2020
- What the ISO/IEC 27001 doesn’t cover
- Certification covers all aspects of the HPS operations, in all office locations
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- No
- Security governance approach
- Archdesk utilises Amazon Web Services as the dedicated Cloud Infrastructure Archdesk Platform is hosted within. This governance followed by AWS is detailed below: The IT infrastructure that AWS provides to its customers is designed and managed in alignment with best security practices and a variety of IT security standards. The following is a partial list of assurance programs with which AWS complies: SOC 1/ISAE 3402, SOC 2, SOC 3 FISMA, DIACAP, and FedRAMP PCI DSS Level 1 ISO 9001, ISO 27001, ISO 27017, ISO 27018
- Information security policies and processes
- Archdesk follows a robust set of standards in line with Information Security and takes each level of information security to the highest level of protection. Policies are defined by the heads of departments and then receive board approval. A complete process to the Information Security Policies can be provided upon request.
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
- Archdesk is a widely configurable platform and each Archdesk environment is created for each customer. This allows for each customer to have a platform that is configured to their processes and any new updates are provided via the Archdesk team which can be discussed in more detail upon contract agreement.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- Archdesk run regular internal vulnerability tests, both on infrastructure and application. This includes automated and manual penetration testing. The detail the type of penetration tests required on each configuration can be provided. All platform details including threats can be found within the documentation area within the platform itself for each customer.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- All servers that run customer platforms are part of a redundancy setup (either HA or Active/Passive), this means that if one server is taken offline, clients are automatically directed to working servers on standby.
- Incident management type
- Supplier-defined controls
- Incident management approach
- All incidents and requests are to be directed to the Archdesk Customer Support team via the helpdesk which can be accessed by telephone, email, or within the Platform. Each request is monitored against each customer's individual requirements which can be discussed during the contract agreement stage.
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Public sector networks
- Connection to public sector networks
- No
Social Value
- Covid-19 recovery
-
Covid-19 recovery
COVID-19 has had a lasting impact on business, their processes, people and the technology that supports their activities. Hyde Park Solutions (HPS) have over the last two years been working with our customers to develop new and make changes to existing services to cater for these changes.
Organisations have had to adapt the way their employees and contractors access IT resources and tools. Many organisations in the construction and engineering sector have a more conservative approach to IT, which means that they tend to have on-premise solutions rather than externally hosted cloud or SaaS solutions. COVID-19 necessitated the need for significantly higher levels of remote working, many of our customers struggled providing access to on-premise portfolio, programme and project management solutions remotely.
HPS, has helped some of these organisations, move their on-premise PPM solutions to either cloud hosted or SaaS environments thereby removing the IT bottlenecks these legacy environments pose. In addition to making the applications easy for staff and contractors to access we took the opportunity to upgrade and patch applications, consolidate multiple databases and resource pools thereby optimising PPM processes. - Tackling economic inequality
-
Tackling economic inequality
Reduced economic activity by large firms due to their unpreparedness for changes to their business environment has given rise to a significant increase in smaller firms being formed. Motivated by their newly found unemployment or furloughed status, these past employees have started to set up businesses of their own, offering specialist engineering and construction consulting services.
These specialist resources, having been let go by the more traditional construction and engineering consulting firms have CV credibility and hands on experience that organisations require now, and in a post pandemic infrastructure boom. Their recent employer’s unpreparedness and rigid business models did not enable continued full employment although their services were still required. They had experience, but lacked the IT knowledge, infrastructure and tools that could enable them to be a viable alternative.
Hyde Park Solutions (HPS) supported these smaller firms by providing IT knowledge, cloud hosted environments or SaaS solutions that were affordable, paid for monthly and supported by the same PPM organisation that supported their past employers. We provided free tutorials, presentations and heavily reduced online training courses aimed at this new market segment. While their core skills might have been different, all these new companies had one thing in common, they wanted to do things differently, use technology flexibly, pay for it differently, work from home in many cases supporting other members of their community and family.
Pricing
- Price
- £144 a user a month
- Discount for educational organisations
- No
- Free trial available
- No