NEC SOFTWARE SOLUTIONS UK LIMITED

NEC Interventions Manager (IM)

Tool of choice for managing a wide range of service-user interventions across probation, prison, youth justice and non-offender environments. IM supports scheduling, management and reporting for all types of interventions, complex accredited group-work programmes to specialist structured interventions and Unpaid Work.

Features

• Built-in facility for easy integration with your CMS
• Customisable screens to suit your workflow
• Intelligent scheduling for resource and demand management
• Supports variety of intervention types, accredited programmes and structured interventions
• New Unpaid Work & Education Modules
• Secure cloud-hosted, accredited for OFFICIAL-SENSITIVE data
• Accessible via all browsers
• Works on desktop PCs, laptops, tablets and smartphones
• Friendly, responsive support from SC Cleared, ITIL trained staff

Benefits

• You can now manage all intervention types in one place
• Supports individually targeted pathways to reduce recidivism
• Sophisticated scheduling, conflict management improves efficiency, cuts costs
• Intelligent workflow helps practitioners keep on top of their work
• Supports collaboration, work together in partnership
• QA tools enable rigour in delivery of Accredited Programmes
• Single record tracking journey, youth to adult, prison to community
• Built with extensive engagement from users
• GDPR compliant with built in retention policies

£1,750 a device

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@necsws.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

571337908369693

Contact

NEC Frameworks Team
07852 936231
frameworks@necsws.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: NEC Interventions Manager can be used on PCs, Laptop or tablets and is tested for compatibility with latest versions on all common browsers. ; ; Depending on sensitivity of data you can access using the internet or secure intranet; we will work with your data-owner to set up appropriate controls to protect your data. ; ; Service Desk support is currently 08:00 to 18:00 on working days. Extended support up to 24/7 can be provided on request. ; ; Maintenance is currently undertaken at weekends. Maintenance windows can be agreed with individual customers.
• System requirements:
  • A PC, laptop or tablet
  • Modern Browser
  • Data owner/accreditor may decide on added security features

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Incidents can be raised with the Service Desk by email or telephone and will be responded to within 30 minutes during office hours. Normal office hours are 08:00 to 18:00 weekdays (except public holidays), calls or emails received outside of these hours will be responded to within 30 minutes of the start of the next working day. Extended cover up to 24/7 can be arranged if required with the same response times as working days.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Web Chat support is provided by a COTS product that has been extensively tested for assistive technology support and conforms to WCAG AA Standards for Accessibility. AT compliance of Web Chat is verified with each IM release and tested with a variety of AT Users including some who are visually impaired.
• Onsite support: Yes, at extra cost
• Support levels: NEC Interventions Manager is a Software-as-a-Service product with Service Desk, Hosting, Infrastructure Support all included in the cost. Standard Service Desk support is the same for all customers: Service Desk hours 08:00 to 18:00 weekdays (except public holidays), accessed via email, customer portal (with Web Chat support) or phone, responses within 30 minutes, severity one incidents resolved within 4 hours (see detailed SLA). The NEC Service Desk is staffed with ITIL trained, SC Cleared Analysts, fully trained on the IM application able to resolve the majority of incidents on the first call. Extended Service hours up to 24/7 quoted on request at individual customer rate depending on requirements.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: The standard onboarding process is free and consists of the initial set-up of authentication and loading of reference data. NEC set up the relevant accounts for users to access the system. Each customer will have an account manager who takes care of the onboarding process, ensuring the correct set-up of authentication and reference data. IM has an individual instance of the IM training system for each customer and comes with a free train-the-trainer session. ; Additional on-boarding including cascade training, development of bespoke modules or APIs or individual infrastructure will be quoted on an individual basis. ; The standard IM offering is a multi-tenanted offering utilised by multiple customers with individual authentication paths to segregate their data. Customers with particularly sensitive data may request an individual bespoke hosting environment (in the cloud hosting environment of their choice) with additional security and defence architecture. MOJ customers already have an accredited multi-tenanted infrastructure in Amazon Web Services (AWS) so additional on-boarding infrastructure is quick and cost-effective.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: At the end of the contract customers will be provided with their production data using a CESG certified procedure. The data is extracted from the production system and can be provided in a number of formats including SQL Server, CSV and Excel. If the data is sensitive, we will protect it on a CESG approved encrypted drive that will be securely transported to the customer using a process approved by the customer data owner. Once the data has been extracted the cloud data storage will be erased using CESG approved techniques.
• End-of-contract process: NEC Interventions Manager is a cloud hosted Software-as-a-Service Product and is charged on a usage basis plus a basic monthly subscription. At the start of the contract each customer is provided with a URL to access IM and their users are set up with valid authentication to access the system. At the end of the contract, after the customer data has been returned, access will be removed and the customer’s databases (including the authentication) will be erased using CESG approved techniques. There is no additional cost to provision of the data extract or termination.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: NEC Interventions Manager is built using modern application frameworks which allow an easy transition between desktop to mobile devices. The NEC development team are working on additional rendering benefits to improve usability for smaller devices. Device-aware components automatically switch appearance and behaviour to best suit the device, providing a better experience for touch screens. Finger taps and gestures arrive as normal mouse events, so your event handlers work. Context menus/hovers trigger via touch-and-hold, and drag and drop via finger slides. ; As a cloud application, IM is compatible with many browsers on tablets, allowing use without need to install an app.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: NEC's applications are built to use modern, lightweight REST/JSON web service interfaces; to best enable open and extensible architectures that can integrate between systems, data mining and application extensions.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: NEC’s utilises modern frameworks and technologies which deliver the basic set of requirements for semantic and accessible UI code. We perform assistive technology testing using ZoomText, JAWS and Dragon Naturally Speaking and ensure we are in compliance of WCAG AA Standards for Accessibility. With each new release of NEC Interventions Manager, we engage with AT users to get feedback and respond to any concerns identified. NEC Interventions Manager, has been delivered across the Probation Estate and tested with a variety of AT Users including some who are visually impaired.
• API: Yes
• What users can and can't do using the API: NEC Interventions Manager has an easily configurable API for interfacing with Case Management Systems. The standard interface (currently implemented for the National Probation Service) automatically transmits all new intervention requirements from the CMS to IM. In IM, the referrals are accepted and enrolled and the schedule of intervention sessions is sent back to the CMS for inclusion in the diary. As sessions are attended the relevant information (attendance/ non-attendance and other option information) is fed back to the CMS. Enforcement is configurable and can happen in either system. The standard API operates between any SOAP / RESTful interface on the CMS and is quick to implement at On-Boarding. Changes to the interface can be requested and new interfaces developed to interface with other applications (Enterprise Resource Planning, HR and other systems) are bespoke development developed prior to on-boarding at additional cost.
• API documentation: Yes
• API documentation formats: Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Because NEC Interventions Manager has been developed using a micro-services architecture it is easy to customise. The IM Roadmap is reviewed at bi-annual User Group Meetings and the user community agrees on priorities. Representatives from the User Group also participate in Agile development of the releases ensuring that each enhancement benefits from practitioner input. The Bi-annual releases are included in the SaaS license subscription, but individual customers can also request bespoke development. Customer funded bespoke modules are held in individual micro-services only executed for that customer; these enhancements are developed with the customer using the agile methodology.

Scaling

• Independence of resources: Performance on all customer systems is monitored with real-time dashboard displaying utilisation of processor, memory and disk. Automatic alerting provides warning or the need to augment resources and new virtualized resources can be implemented before any impact occurs. Network analysis tools display all internal traffic within applications so any constraints building on any system node are anticipated and managed. ; ; Customers with particularly sensitive data may opt to operate on dedicated virtual cloud infrastructure for security reasons; regardless of whether running on dedicated or shared infrastructure resources are maintained well above thresholds and monitored to ensure better than SLA performance.

Analytics

• Service usage metrics: Yes
• Metrics types: NEC Interventions Manager provides detailed usage metrics. The Software-as-a-Service charge is calculated on a combination of a fixed fee per business unit and a variable fee based on usage and customers are provided with the number of user logged-on each day, the number of unique users logged-on (as opposed to someone who takes a break and comes back into the system), number of clients / offenders, the number of open interventions and a history of he completed interventions. Service Desk statistics on incident management and SLA performance are also available to users and to the User Group.
• Reporting types:
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest: Other
• Other data at rest protection approach: The data protection within the AWS environment is configured in line with best practice for themselves and in line with guidance from NSCS. ; All data encryption and tokenization is enabled on all resources within AWS to ensure consistency and Compliance.
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: NEC Interventions Manager is designed to provide easy access to data within and outside the application. The containerised, microservices architecture facilitates interfacing through APIs including a standardised CMS interface which passes all attendance and progress data back to the CMS and the potential for customised interfaces with other customer applications. Standard reporting provides comprehensive dashboards and KPI monitoring and users are able to build their own reports and data extracts. Search screens are customisable and the data from any search can be exported to Excel.
• Data export formats:
  • CSV
  • Other
• Other data export formats: MP4
• Data import formats:
  • CSV
  • Other
• Other data import formats: MP4

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: NEC Interventions Manager SLA is 99.9% availability during core hours (08:00hrs to 18:00hrs weekdays except public holidays) and 99% outside core hours with the exception of agreed maintenance windows. Maintenance windows for application enhancements and system patching and security updates are agreed with the User Group (currently Wednesday night after 22:00hrs and Saturday night from 18:00hrs to Sunday at 12:00 midday). Individual customers on dedicated cloud infrastructure can agree to different maintenance windows to suit their operations.
• Approach to resilience: NEC Interventions Manager is designed for resilience. Defence-in-depth architecture requires single purposed servers so for security purposes web-front-end-servers are separated from applications servers, database servers and authentication servers with firewall controls on access between. Each function has redundant servers so for example if one web-front-end server should fail user access automatically fails over to another working server. Monitoring ensures that any outage is immediately recognised and dealt with quickly so single component failures are short and do not impact the service. We also provide a range of cost-effective site disaster recover scenarios to cover the unlikely event of a full site disaster. More detailed resilience design information is available to customers on request. In addition to the standard high-resilience offering, there are a number of individually tailored, cost-effective options available.
• Outage reporting: The NEC Service Desk maintains a list of key stakeholders for each Interventions Manager customer. In the unlikely event of an unplanned outage, emails are sent to those stakeholders notifying them of the outage. Periodically, they are given updates as to Incident Management progress, estimated time of resumption and eventually, root-cause analysis. Additionally, the URL is redirected to a screen informing users of the outage and offering an anticipated recovery time. Planned maintenance outages are agreed with the User Group or with individual customers (running on dedicated cloud infrastructure) and posted in advance on the logon splash screen.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: NEC Interventions Manager is supported by the NEC Service Desk supported by second-line Live Services support and applications support. Access to the live environment is strictly controlled to SC cleared staff on the principle of least privilege. Access is issued by security management to specific individuals for specific tasks for specific periods and controlled through rigorous authentication policies. A full audit trail of all interventions is maintained for forensic purposes.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 07/06/2021; valid until June 2024. Certificate IS 598449.
• What the ISO/IEC 27001 doesn’t cover: N/A our ISO 27001 certification covers all our office location.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • Cyber Essentials and Cyber Essentials Plus
  • Business Continuity Management ISO22301:2019
  • Environmental Management ISO14001:2015
  • Information Security Management ISO27001:2013
  • Service Management ISO20000:2018
  • Quality Management ISO9001:2015

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials Plus
• Information security policies and processes: NEC has a number of interconnected governance frameworks in place which control how the company operates and provides its services to customers. The most relevant of these is certification to ISO/IEC27001:2301, the international standard for Information Security Management Systems. Acceptance into Service Checklist There are several other Technical server builds, client builds, vulnerability management, firewall controls baselined documents. All policies are covered by NEC review procedure. Policies for critical assets are reviewed six monthly and others are reviewed at least annually.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: NEC is certified for ISO20000:2018 for Service Management, which covers both our Configuration Management and Change Management processes. This is audited both internally by our Data Protection Officer (DPO) and Head of the Compliance, Risk and Audit team, and externally by the UKAS accredited audit body British Standards Institute, (BSI). NEC follows an ITIL-based approach, and the NEC service desk personnel have undergone the relevant ITIL qualifications for their roles. Our CMDB is updated accordingly throughout the lifetime of the asset, up to and including decommissioning and disposal.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: NEC has entered into security knowledge sharing partnerships to react to new and increasing threat levels. NEC are members of the NCSC Cyber Security Information Sharing Partnership (CiSP) for early identification and advice on security threats, incidents and solutions. The NEC InfoSec team subscribes to a number of key suppliers and cyber security websites, which send daily alerts on the latest vulnerabilities. NEC are members of the Cyber Network Reporting Service (CNR) that helps the NCSC to rapidly notify organisations that might be affected by malicious software.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: NEC implements a Security Information and Event Management (SIEM) system which provides alerts and reports that enable log sources to be processed in accordance with GPG13. Custom rules can be defined to detect and alert on suspicious behaviour. The InfoSec team reviews the SIEM alerts and reports on a daily basis to check for any anomalous behaviour. The NEC security monitoring policies and practices are aligned with incident management policies and practices. Any significant security issues identified will result in the NEC InfoSec team raising a security incident in the NEC service management system to initiate the detailed analysis process.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Incident Management is part of our ISO27001:2022 certified Information Security Management system (ISMS). All incidents are handled within the same process. Users report incidents through the Service Desk, and a Security Incident is then raised on the ISMS. This is reviewed by the Security Team and is managed in accordance with the Security Incident Management Process. The security incident is kept updated, and once the Security Incident is closed a full report is produced which is used to identify any lessons learnt.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  NEC is committed to being Net Zero by 2030.; To support this objective, we targeted a 50% reduction in our 2020 baseline emissions by 2026. We are ahead of target, having already achieved an independently audited reduction of 64% in tonnes of carbon dioxide equivalent(tC02e). ; We have implemented a multitude of initiatives to support this, including:; -Appointing an Environmental Manager and Environmental Champions to promote our objectives. ; -Successfully obtaining certification for and implementing ISO14001:2015 Environmental Management System(EMS). ; -Developing a Carbon Reduction Plan, which is published on our website.; -Maintaining an Environmental Aspect and Impact Register (down to site level) through which to capture the elements of our operating practices that could negatively impact the environment.; -Working with government accredited consultants to understand our environmental impact.; -Collaborative activities to influence customers, supply chain partners and employees.; Specific initiatives applicable to our contract delivery approach include:; -Ensuring directly sourced energy is from renewable sources.; Reducing business travel where possible through utilisation of controls and technology such as:; -Video conferencing.; -Electronic sharing of documents.; -Conference call facilities.; -Working from home/flexible working arrangements.; -Approval controls for commercial flights.; -Use of environmentally friendly data centres.; Additionally, our Environmental Policy objectives include:; -Meeting all relevant legal requirements and monitoring our compliance.; -Minimising our environmental impacts for the life cycle (including disposal) of work equipment and other physical assets under our control.; -Demonstrating efficient use of energy, water, and other natural resources; -Maximising opportunities to minimise our waste by reusing or recycling waste, where practical.; -Ensuring our supply chain are aware of our environmental policy and our commitment to ensuring its effective implementation.; Increasing environmental awareness and commitment amongst employees through training and briefings.; We’ll continue to identify opportunities to improve our environmental performance through clear objectives, plans and targets.

  Covid-19 recovery

  During the COVID-19 global health crisis, NEC supported its workforce, customers and the local communities they serve, to adapt to the challenges the pandemic posed. As a provider of software and services to the public sector, this included the rapid development and deployment of software solutions to enable the efficient and effective delivery of new government schemes and changes in legislation introduced as a direct response to the pandemic. Examples include provision of software to assist with Test and Trace Support Payments and new hospitality sector licensing requirements. ; Initiatives we implemented that support the policy outcomes include:; • Increasing our pre-pandemic workforce numbers through recruitment of an additional 250 UK based roles, many of whom were unemployed following redundancy from other sectors such as hospitality.; • Re-training and redeploying temporarily displaced colleagues rather than imposing redundancies or taking advantage of the furlough scheme.; • Investing over £400,000 in training and apprenticeships.; • Working collaboratively with customers to introduce new ways of working.; • Delivering community based social value through donations in kind to voluntary sector organisations impacted by the pandemic. ; As part of our response to the pandemic we invested in and introduced several initiatives and workplace adaptations to protect employee health and safety, including:; • Introducing wider use of remote and flexible working, including making additional allowances for those caring for young children.; • Enhancing office safety, including installing sanitising stations, hygiene screens and digital thermometers.; • Increasing the frequency of colleague communications, with a focus on provision of mental health support and reducing the risks of isolation/loneliness.; • Providing all employees with free access to additional specialist resources, including 24x7 counselling and mental health services.

  Tackling economic inequality

  We recognise the expertise, innovation and value that can be gained from having a diverse supply chain and providing all suppliers with a fair and equal opportunity to become suppliers to us and our customers. We operate openly and transparently to enable this collaborating with third-party suppliers including large enterprises, sub-contractors, SMEs, VCSEs, mutuals and social enterprise organisations. ; Additionally, we are committed to nurturing talent and creating a sustainable learning and development culture that equips our workforce with the appropriate skills, knowledge and processes so that the company continues to deliver innovative, industry leading solutions.; Processes and practices we have adopted to tackle economic inequality include:; • Using outcome-based specifications and co-design methods to encourage suppliers, communities, users and third sector organisations to collaborate and propose solutions based upon end user requirements, rather than being prescriptive.; • Advertising supply chain opportunities openly and always operating transparently. ; • Including modules covering anti-bribery and corruption, whistleblowing, equality and diversity in our all-colleague compulsory Annual Compliance Training.; • Having policies and operating practices that support effective supply chain relationships through fair selection and responsible management. For example, only flowing down appropriate contract terms. ; • Paying at least 95% of all invoices within agreed terms and agreeing to reduced payment terms for SMEs and subcontractors.; • Never deducting sums from payments as a charge for remaining on our supplier list. ; • Investing in new jobs and training opportunities through an active Apprenticeship scheme. We recruited 18 apprentices in 2023.; • Creating opportunities for career progression and investing in reward and recognition initiatives that support employee retention. ; • Following the foundational principles of the Good Work Plan in respect of employee satisfaction, fair pay, well-being and safety, career progression, voice, and autonomy.; • Having appropriate controls in place to mitigate cyber security risks.

  Equal opportunity

  We want to be an employer of choice for people of all backgrounds and we are committed to ensuring workers either directly employed or employed within our supply chains are treated fairly, humanely, and equitably. We will not discriminate on grounds of gender, marital status, race, ethnic origin, colour, nationality, national origin, disability, sexual orientation, religion, age or any other characteristic. ; To encourage a diverse and varied workforce our approach to equal opportunity includes:; -Inclusive and accessible recruitment practices, including supporting candidates and employees with disabilities through provision of supportive technology and/or changes to working practices.; -Collecting, analysing and senior reporting of equality and diversity data obtained during recruitment activities.; -Making appointments on the grounds of selecting the most suitable candidate for the post.; -Ensuring job adverts reach a diverse audience, including utilising job sites which encourage interest from disadvantaged and Minority Ethnic groups.; -Having diverse interview panels and anonymising applications.; -Using gender-neutral role definitions.; -Ensuring policies and employee communications promote respect and equality for all.; Other activities to support equal opportunity within the workforce include:; -Tackling the gender pay gap, through annual audits. Women now comprise 50% of our leadership team, including our Chief Executive. ; -Compliance with the Modern Slavery Act 2015 and the nine core principles of the Ethical Trading Initiative Base Code.; -Ensuring effective supply chain controls are in place to mitigate and manage the risks of exploitation.; -Provision of appropriate channels for colleagues to have an effective voice, such as our Employee Steering Group.; -Investment in workforce development and training, including an active Apprenticeship programme.; -No use of zero hours contracts or fire and rehire practices.; -Being a Real Living Wage Employer.; -Flexible working practices.; -Transparent and structured promotion, pay and reward processes.; -Senior level sponsorship at board level to support and promote equal opportunity.

  Wellbeing

  Our approach to supporting good health and wellbeing includes providing our workforce with:; • Access to helpful health and wellbeing resources through our dedicated intranet Wellness Hub. ; • A LinkedIn Learning Platform that includes a section dedicated to health and wellbeing, including advice for managers on opening up dialogue about mental health and emotional safety. ; • Free and confidential access to specialist resources 24x7, including counselling and mental health services through our Employee Assistance Programme. ; • Private healthcare cover including a Doctor at Hand service for fast and convenient access to advice, assistance and medical treatment, anytime and anywhere.; • Maintaining compliance with the six standards of the Mental Health at Work commitment.; • Accommodating workplace adjustments, such as supportive technology for those with a disability or health condition.; • Encouraging good physical health by providing discounted corporate gym membership at over 3,300 participating gyms through our employee GymFlex scheme.; • Access to a cycle to work scheme through salary sacrifice.; Employee Communications; We incorporate national health and wellbeing campaigns within our yearly communications calendar to raise employee awareness and signpost to useful support pathways. Our 2024 calendar will include the following nationally recognised campaigns:; • Mental Health Awareness week.; • World Menopause Day.; • National Eye Health week.; • World Diabetes Day.; • Stress Awareness Month.; • Suicide Prevention Day.; • Men's Health week.; We have Mental Health First Aiders who are trained to spot the signs of mental ill health and can provide early support for colleagues who may be developing a mental health issue. ; Policies; Support for employee health and wellbeing is underpinned by a policy framework including:; • Health and Safety Policy; • Alcohol, Drugs & Solvent Abuse Policy; • Menopause Policy; • Absence Policy ; • Flexible Working Policy; • Gender Reassignment Policy.

Pricing

• Price: £1,750 a device
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@necsws.com. Tell them what format you need. It will help if you say what assistive technology you use.