MISCO TECHNOLOGIES LIMITED
Misco Secure Cloud Enablement & Hardening
Misco Secure Cloud Enablement & Hardening supports public sector organisations in securely designing, configuring and improving cloud and hybrid environments. The service provides expert guidance, configuration support and security best practice alignment to help organisations deploy and operate cloud services securely from day one.
Features
- Secure cloud architecture design.
- Secure cloud architecture design.
- Identity and access configuration support.
- Network segmentation and hardening.
- Secure remote access enablement.
- Baseline security configuration.
- Risk and posture assessment,
- Framework‑aligned security guidance.
- Cloud security optimisation support.
- Ongoing advisory services.
Benefits
- Improves cloud security posture.
- Reduces misconfiguration risk.
- Accelerates secure cloud adoption.
- Supports Zero Trust principles.
- Enhances identity and access controls.
- Improves compliance readiness.
- Reduces exposure to cyber threats.
- Enables consistent security standards.
- Supports hybrid environments.
- Improves operational confidence.
Pricing
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at frameworks@misco.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 15
Service ID
5 7 1 3 8 1 9 4 1 3 9 4 1 6 1
Contact
MISCO TECHNOLOGIES LIMITED
Victoria Trivett
Telephone: 01933 718439
Email: frameworks@misco.co.uk
About your service
- Service categories
-
Cloud Support Services
Security Services
- Other
Service scope
- Service constraints
- Delivery is dependent on customer access approvals and availability of target cloud environments.
User support
- Email or online ticketing support
- Yes
- Support response times
- Support queries are responded to during agreed service hours, Monday to Friday, 9am to 5pm (UK time). Response times are prioritised based on severity. Out-of-hours and weekend response is available for critical incidents where this has been agreed as part of the service.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Yes
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
-
Web chat is provided through a browser-based chat interface available on the supplier’s website. Users can use the chat function to ask general questions, request guidance and be directed to appropriate support channels.
The chat facility is intended for initial enquiries and signposting rather than secure incident handling or account administration. Where required, users are directed to email or telephone support for further assistance. - Web chat accessibility testing
- None.
- Support levels
-
The service is provided with defined support levels aligned to customer requirements and service scope. Support includes incident handling, operational assistance and advisory services, with severity-based prioritisation.
Support levels vary by contract and may include standard business-hours support or enhanced coverage for higher-severity incidents, including out-of-hours support where agreed. Costs vary depending on the selected support level, service scope and response requirements.
A named service or technical account manager is provided for ongoing service oversight, with access to cloud and security specialists available where required. - AI chatbot
- Yes
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Services will be delivered by Misco, using multiple supporting technologies/vendors.
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Security Clearance (SC)
Pricing
- Discount for educational organisations
- Yes
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate network architect | £680.00 | |
| Network architect | £1,000.00 | |
| Lead network architect | £1,200.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Solution architect | £760.00 | |
| Principal solution architect | £960.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Technical architect | £680.00 |
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| End user computing engineer | £360.00 | |
| Senior end user computing engineer | £520.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| IT service manager | £680.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Infrastructure engineer | £560.00 | |
| Senior infrastructure engineer | £640.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- CDL Group Ltd
- ISO/IEC 27001 accreditation date
- Thursday 27 November 2025
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- Yes
- Who accredited the ISO 9001 certification
- CDL Group Ltd
- ISO 9001 accreditation date
- Thursday 27 November 2025
- What the ISO 9001 doesn’t cover
- N/A
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber Essentials Alternative
- In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
- Cyber essentials plus
- Yes
- Please provide your Cyber Essentials Plus Certificate Number
- 7cd28e47-869c-47f3-b33a-f8672b44e347
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
- Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
- Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
- Working conditions which promote an inclusive working environment and promote retention and progression
- Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at frameworks@misco.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.