Databricks Inc.
Databricks Professional Services & Training
Databricks Professional Services & Training is a comprehensive offering designed to provide advisory support, training, assurance and enablement for data teams. We provide consistent delivery capability for Data Platform, Machine Learning and Generative AI use cases, while also developing self-sufficiency to accelerate outcomes, de-risk and assure project delivery
Features
- Lakehouse, open format, unified foundation for a data intelligent platform
- Embeds expertise to accelerate data and AI value.
- Review & design of Data Architecture and implementation plan
- Architecture design, planning and assurance service for data platform migration
- Data Engineering assurance and data transformation delivery service
- Machine Learning assurance and Machine Learning delivery service
- Mosaic Generative AI advisory and implementation of RAG use case
- Mosaic Generative AI strategy, Finetune and train custom models
- Instructor led private & public hands-on training
- Certification exams to assess knowledge of Databricks Data Intelligence platform
Benefits
- Service aimed at addressing the UK's Data Skills gap
- Democratise Data & AI for everyone in the organisation
- Platform by Apache Spark™, Koalas, Delta Lake, ML Flow creators
- Performant, scalable, cost efficient data intelligence platform with Data Governance
- Custom models on your data to maintain privacy and control
- End-to-end AI workflow to deploy and manage machine learning models
- Monitor and govern models with MLFlow to measure performance
- Gain industry recognition, competitive differentiation, greater productivity and results
- Measure your educational investment and analyse ROI, cost effectiveness
- Learning pathway for all roles, tailor made for distinct personas
Pricing
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at ukpublicsector@databricks.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 15
Service ID
5 7 1 9 7 5 8 0 9 1 5 0 5 7 4
Contact
Databricks Inc.
UK Public Sector Sales Team
Telephone: 07838174888
Email: ukpublicsector@databricks.com
About your service
- Service categories
-
Cloud Support Services
Managed Cloud
Managed Public cloud
- Managed Public SaaS/PaaS
Service scope
- Service constraints
- Databricks Professional Services & Training is only available for consultancy and training required for Databricks Data Intelligence platform on AWS, Azure Databricks on Microsoft and Databricks Data Intelligence platform on Google Cloud Platform
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
-
Mission Critical: Response <15 minutes. Severity 1: Response <1 hour. Severity 2: Response <2 hours. Severity 3: Response <4 hours.
Severity 4: Response <1 business day. Support hours: Severity 1 & 2: 24x7x365, Severity 3 & 4: 9 AM–6 PM, weekdays.
Production: Severity 1: Response <1 hour. Severity 2: Response <4 hours. Severity 3&4: Response within 1 business day. Support: Severity 1 and 2: 24x7x365, Severity 3&4: 9 AM–6 PM, weekdays. Enhanced: Severity 1: Response <4 hours. Severity 2-4: Response <1 business day. Support: 9 AM–6 PM, weekdays.
Business: Severity 1-4: Response <1 business day. Support: 9 AM–6 PM, weekdays - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- No
- Web chat support
- Yes, at an extra cost
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
-
Databricks provide two chat support options at extra cost, Microsoft Teams and Slack.
Microsoft accessibility tools can be found here -> https://support.microsoft.com/en-us/office/accessibility-tools-for-microsoft-teams-2d4009e7-1300-4766-87e8-7a217496c3d5
Slack - https://slack.com/intl/en-gb/accessibility - Web chat accessibility testing
- At this time, we have not conducted specific testing of our web chat systems with assistive technology users.
- Support levels
-
At Databricks, we are committed to providing a comprehensive suite of support services designed to meet the varied needs of our customers. Our support packages are structured into four distinct tiers: Mission Critical, Production, Enhanced, and Business Support, each tailored to support different operational needs and urgency levels. Mission Critical is our premier support tier designed for customers who require immediate attention to business-critical issues. Production Support is geared towards customers operating in high stakes environments where uptime and reliability are paramount. Enhanced Support offers an elevated support experience ideal for clients who need more than standard support but less than the intensive care of Production or Mission Critical tiers. Business Support provides foundational support suited for environments with less critical workloads such as Development and Staging environments. Additionally, we offer the option of a Designated Support Engineer to augment any support package, providing personalised technical assistance.
Further information on support structures can be found here- https://databricks.com/support
We can provide an indication on costs as part of our commercial response. A Designated Support Engineer is available at extra cost. - AI chatbot
- No
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Developed Vetting (DV)
Pricing
- Discount for educational organisations
- No
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data architect | £2,051.00 | £820.00 |
| Senior data architect | £2,625.00 | £1,066.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate solution architect | £1,641.00 | £656.00 |
| Solution architect | £2,051.00 | £820.00 |
| Senior solution architect | £2,625.00 | £1,066.00 |
| Lead solution architect | £2,871.00 | |
| Principal solution architect | £3,281.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate technical architect | £1,641.00 | £656.00 |
| Technical architect | £2,051.00 | £820.00 |
| Senior technical architect | £2,625.00 | £1,066.00 |
Data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data engineer | £1,641.00 | £656.00 |
| Senior data engineer | £2,051.00 | £820.00 |
| Lead data engineer | £2,625.00 | £1,066.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Principal data scientist | £2,625.00 | |
| Lead data scientist | £3,281.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior machine learning engineer | £2,625.00 | |
| Lead machine learning engineer | £3,281.00 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior delivery manager | £1,313.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- MSECB
- ISO/IEC 27001 accreditation date
- Thursday 28 November 2024
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- Eea505df-4595-4ebc-b1d0-f38dbf21f684
- Cyber essentials plus
- Yes
- Please provide your Cyber Essentials Plus Certificate Number
- 1ef682ef-37bb-4cdd-850c-eb695a4964d7
- Other security certifications
- Yes
- Any other security certifications
-
- HIPAA
- HITRUST
- ISO27017
- ISO27018
- ISO27701
- ISO 27036
- PCI DSS
- SOC 1, 2 & 3
- FedRAMP High
- DoD IL5
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Volunteering opportunities for staff
- Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
- Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
-
Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
- Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
- Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at ukpublicsector@databricks.com.
Tell them what format you need. It will help if you say what assistive technology you use.