EIDO HEALTHCARE LIMITED

EIDO Inform Digital Consent Suite

EIDO's Informed Consent Suite (ICS) supports clinician education, patient information and digital consent (econsent). Obtain consent for any procedure using gold-standard content from EIDO's RCS England-endorsed library, or your own information, to support shared decision making. ICS is modular, providing multi-language, accessible patient information, patient engagement reports and digital consent.

Features

• Digital consent obtained in hospital or at home.
• Pre-populated with trusted content approved by colleges and associations.
• Digitisation of hospital's own content.
• Multi-device access via any modern browser.
• Bilingual, multi-language and learning disability modules.
• Patient engagement reporting to aid shared decision making.
• Integrates with EPR, PAS and POA systems.
• Consent forms 1-4, plus custom forms available
• Fully managed and cloud-hosted
• Inform library available as PDF or digital articles

Benefits

• Supports virtual consultations with remote patient access.
• Standardises procedure-specific consent information to meet your policies
• Improves patient understanding through use of animation and video
• Reduce medico-legal risk by prepopulating consent forms
• Reduce medico-legal risk by providing patient engagement reports
• Version controlled date-stamped archives when using EIDO content
• Support all levels of digital readiness, print digital and hybrid
• Reduce delays due to lost forms
• Reduce DNA rate

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@eidohealthcare.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

572022146131063

Contact

Laura Johnston
0115 878 1000
info@eidohealthcare.com

About your service

• Service categories:

  Applications

  Content workflow and management

  • Capture
  • Document

  Content services

  • Content Sharing and Collaboration Applications
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: A knowledge base and help articles are provided, but direct patient support is provided by the Trust. Planned maintenance schedule notified in advance.
• System requirements: A modern web-browser is required

User support

• Email or online ticketing support: Yes
• Support response times: Immediate acknowledgment of tickets raised.; Core support hours are Mon-Fri 9-5. Enhanced 24-7 support available at extra cost.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Standard Support - Mon to Fri, 9am to 5pm. Tickets submitted by email or website.; Enhanced Support - 24/7, Tickets submitted by email, website or phone.; For all levels of support, knowledge base available for training and solutions to common issues.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: A project manager will be allocated to produce an implementation plan with the hospital to ensure all key staff are identified and supported. Hospital helpdesk staff will be supported with instruction videos and resources and will have onsite training. End user staff will use a video-supported knowledge base, access online demos and group training. A dedicated account manager will be deliver targeted training sessions to help launch the service.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: EIDO are a sub-processor of patient data. EIDO are sent a copy of patient data, but the EPR is considered data master. The data processor specifies a duration to retain data for - the default is 180 days. After this time, patient data is purged/redacted.; ; The output of this service is a PDF consent form document. When it is generated, this document is sent to hospital systems for storage against the patient record. Therefore at the end of the contract, no additional data should need to be extracted as the hospital should have all documents for storage.; ; A subject access request can be actioned, to download the data held against a patient record.
• End-of-contract process: A date will be agreed with the Trust as Data Controller to end the data processing agreement. On this date, all identifiable data held by EIDO is purged and the account deactivated. No staff member will be able to login.; Prior to this date EIDO will work with the Trust to ensure all data has been extracted in CSV and PDF format. Direct database extraction can be supported subject to potential cost which will be agreed in advance.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The full functionality of the service is available via mobile device. The interface has been optimised for mobile, including (but not limited to) buttons and text increased scale.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Staff end-users access the service via the 'Consent Dashboard'. From here they can trigger the sending of procedure education articles to patients, print off hard copies for patients with additional needs, trigger the consent form process for remote completion or capture full digital consent. Admin users can edit patient records, access audit logs and reports and manage the API interface with third-party or hospital systems.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: An internal testing programme ensures each aspect of WCAG 2.2 is met
• API: Yes
• What users can and can't do using the API: The API and webhook functionality allows integration with 3rd parties through a number of methods. It supports HL7, FHIR and Restful JSON.; With the API you can:; 1. send patient demographics to EIDO; 2. launch a patient record in context; 3. send an education article to a patient; 4. fetch a completed PDF consent form; 5. receive a PDF consent form via webhook; 6. receive event notifications via webhook.; ; Deeper integrations are available with some EPR vendors, which can be activated to streamline the integration phase. Documentation and postman collections are available on request.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The service is designed to be highly configurable and customisable.; It is provided as a managed service and customisation is completed during the implementation phase.; ; The following are examples of customisations:; - All patient communications; - Patient welcome and introduction screens; - Core patient data labels match local terms - such as "patient number" or "hospital number" or "K number"; - Meta data labels; - Bespoke procedures specific to the customer; - Consent process core wording - all screens can be customised to match customer tone of voice; - PDF consent form - most elements of the form can be amended as required

Scaling

• Independence of resources: The service is hosted on an advanced UK-based AWS cloud with active monitoring and load balanced configuration. The infrastructure will auto-scale when load thresholds are exceeded.

Analytics

• Service usage metrics: Yes
• Metrics types: Procedure-specific articles sent, home consent episodes, hospital consent episodes, number of patients active in the service. These metrics can be view by specialty, procedure and date.
• Reporting types: Real-time dashboards
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: The EIDO Consent Suite has built-in functionality for specific data extraction, for instance responding to a Data Subject Request. ; Extraction of data for the purposes of analysis or migration to an alternative solution will be facilitated by EIDO on a case-by-case basis, using industry standard data formats.
• Data export formats:
  • CSV
  • Other
• Other data export formats: PDF/A
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • PDF/A
  • HL7

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We guarantee 99.9% uptime outside of defined and agreed maintenance windows. Performance penalties are negotiated with each customer when the contract and service level agreement is finalised.
• Approach to resilience: The solution is configured in a High Availability configuration, using load balanced pods to manage users at scale. The solution is hosted on AWS and spread across three availability zones, meaning two zones can fail and the system is still available.
• Outage reporting: We provide a system status web page, which provides updates on changes in system status. Relevant users can subscribe to notification from this service in order to be proactively informed of outages and resolutions.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: In this scenario, the user is the member of hospital staff who need to access the service. The user must either authenticate using a username and password, then a 2FA challenge. Or access via Single Sign On from a federated client directory.
• Access restrictions in management interfaces and support channels: The service uses role based permissions within the customer dashboard. Certain functionality is restricted to Admin roles only. Staff authorised by the Trust are provided with direct support access to our ticketing system.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Description of management access authentication: There is no specific management interface for the customer to use - role based access through the one dashboard will show admin options for those users with an admin role.; Superuser access for EIDO to administrate the platform is through a separate dashboard, with enforced 2FA managed access controls.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: The AWS cloud infrastructure is ISO 27001 certified. EIDO/the service has DSP Toolkit, DTAC, ISO 31000 and Cyber Essentials Plus certification.
• Information security policies and processes: Information Security is controlled by internal policies and procedures owned by board level staff. EIDO's information security group meet monthly to review performance against policy and any non-conformance is reported and remedied.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All assets are written out using Terraform and this is kept in a code repository. These files contain all configuration directives and full change control is applied.; ; All new code is peer reviewed before merged into the code base. The cloud infrastructure is also written in code using Terraform which is also peer reviewed before deployment.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: When Server/OS/Database updates and patches are released, these are automated by the infrastructure for minor point updates and are automatically installed overnight.; Major updates and patches are merged into the product deployment pipeline.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Automated monitoring is performed by intrusion detection software. Alerts are sent if there is a potential compromise and it is investigated immediately.
• Incident management type: Supplier-defined controls
• Incident management approach: Users report incidents through our support desk. Incidents are investigated by the appropriate person. Incidents related to data are reported to our DPO in case actions are required in that regard. Customers are notified of incidents that might affect them through our system status page and alert service. All incidents are documented and the reports are available on request.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Health and Social Care Network (HSCN)

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Includes the core system with full EIDO Inform library integration, custom procedure module, core UK consent form templates, self-service for integration using EIDO's standard API (FHIR, JSON), SSO option and support helpdesk account for hospital's pilot team. Recommended trial period 3-6 months depending on size and scope of Trust pilot.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 2%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 5%
• Between £2,500,001 and £5,000,000: 5%
• Over £5,000,001: 5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: The AWS certification verified by EY CertifyPoint
• ISO/IEC 27001 accreditation date: Tuesday 25 November 2025
• What the ISO/IEC 27001 doesn’t cover: The AWS cloud infrastructure is ISO 27001 certified. EIDO internal processes and policies are currently being brought into compliance with ISO27001 and certification should be achieved in 2026.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 0ce50aeb-3ede-412e-a16e-58bb3e19cb24
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 349c4997-3e30-4dda-987c-43bf6ab56d2a
• Other security certifications: Yes
• Any other security certifications:
  • DSP Toolkit
  • DTAC

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@eidohealthcare.com. Tell them what format you need. It will help if you say what assistive technology you use.