Sopra Steria Ltd

Oracle Cloud Managed Services - Management, Optimisation, Support of Oracle Fusion Cloud

Sopra Steria delivers expert management, support, and enhancement of Oracle Fusion Cloud, focusing on continuous innovation and optimisation. Our responsive service ensures system uptime, swift issue resolution, and leverages Oracle’s quarterly releases to enhance your organisations capabilities.

Features

• 24/7 monitoring and support tailored to your needs
• Backup and disaster recovery procedures ensuring business as usual
• Swift incident response to meet specified service level agreements
• Review and management of quarterly innovation releases
• Continuous improvement and innovation services
• Ongoing knowledge transfer empowering customers to operate effectively
• Ensuring integration support into 3rd party systems
• Enhancing your relationship with Oracle leveraging your investment
• Collaborative service working together for a common goal
• Real-time performance monitoring and alerts for proactive issue resolution

Benefits

• Prioritises core business functions, freeing resources for strategic activities.
• Timely incident responses reduce downtime, ensuring a reliable experience.
• On-demand access to Oracle Cloud experts, enhancing operational efficiency.
• Manages Cloud quarterly releases, assessing impacts and aiding deployment.
• Provides guidance on best practices, optimising workflow and security
• Maintenance by trusted Oracle partners, ensuring high system reliability.
• Continuous improvement leverages up-to-date technology, enhancing performance.
• Continual monitoring detects and resolves issues swiftly, minimising disruptions.
• Maintains compliance with industry standards, reducing business risk.
• Effective vendor management streamlines interactions, simplifying third-party dealings.

£455 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at soprasteria-gcloud@soprasteria.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

572237247601826

Contact

Sopra Steria G-Cloud Team
0370 600 4466
soprasteria-gcloud@soprasteria.com

Planning

• Planning service: Yes
• How the planning service works: SSL assists buyers in planning and implementing Oracle Cloud Managed Service, ensuring a seamless transition and optimal performance. Here's an overview:; ; Initial Planning and Consultation: We engage deeply with clients to understand their business needs, setting clear service level agreements (SLAs) and key performance indicators (KPIs) for aligned expectations.; Ongoing Support and Monitoring: Our service includes continuous support and proactive monitoring to maintain optimal performance of SaaS applications, implementing best practices to enhance system reliability.; Quarterly Updates and Testing: We manage Oracle's quarterly updates through a structured approach, evaluating impacts and developing plans to schedule updates effectively, minimising disruption.; Testing and Deployment: Updates undergo rigorous testing to ensure compatibility, followed by strategic deployment during maintenance windows to minimise operational disruption.; Validation and Regular Reviews: Post-deployment, we validate updates for successful integration and conduct regular reviews to adapt services to client needs, focusing on continuous improvement and maximising ROI.; Through this approach, SSL ensures clients are fully supported throughout their cloud journey.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • 1. Oracle Fusion ERP Cloud Service
  • 2. Oracle Fusion Procurement Cloud Service
  • 3. Oracle Fusion Human Capital Management Cloud Service
  • 4. Oracle Fusion Human Capital Management Payroll Cloud Service
  • 5. Oracle Analytics for Fusion
  • 6. Oracle Data Quality and Enrichment
  • 7. Oracle Fusion Supply Chain Management Cloud Service
  • 8. Oracle Digital Assistant Platform for Oracle SaaS
  • 9. Oracle Integration Cloud Service for Oracle SaaS
  • 10. Oracle Intelligent Advisor

Training

• Training service provided: Yes
• How the training service works: The SSL approach to projects is ensure collaboration is a top priority. Implementations and Managed Sevice will be iterative and interactive which should mean that SME’s are familiar with the product from the start.; Oracle Cloud solutions have evolved significantly in recent years and offer comprehensive in-application support solutions. These solutions provide a modernised way of ensuring users are informed with the correct way to interact with the system to complete common business processes and transactions. Oracle Guided Learning and Oracle Digital Assistant can be used to minimise the need for the creation and maintenance effort for training materials. “Out of the box” functionality is available or specific guidance can be tailored where required. Journeys can also be used to guide users through common activities.; Dependent on specific customer requirements, SSL can also provide different levels of training and would be happy to discuss with you an appropriate approach.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Oracle Fusion Cloud SaaS products
  • ERP, HCM and EPM

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: In addition to regression testing as part of SaaS Quarterly release management Sopra Steria offers a specialised Cloud ERP Applications Testing and Quality Assurance Service tailored specifically for Oracle Fusion SaaS. With a wealth of experience and product expertise, we deliver comprehensive testing solutions to ensure the seamless performance and reliability of Oracle Fusion SaaS applications. Our service encompasses Test Strategy, Test Management, Test Automation Tools, and Frameworks designed specifically for Oracle Fusion SaaS environments, enabling efficient Functional, Data Migration, Non-Functional, and Regression Testing.; Key features of our Oracle Fusion SaaS testing service include User Acceptance Testing for Finance, HR, and Supply Chain applications, Test Automation for both Functional and Data Migration Testing, and meticulous testing of BI Reports and Dashboards. We adopt a customer-centric approach, focusing on enhancing user experience and ensuring high data quality. Our team of skilled QA practitioners based in the UK ensures quick ramp-up and efficient delivery, leveraging agile methodologies and DevOps tools, also using best of breed tools such as Opkey.; By partnering with Sopra Steria for Oracle Fusion SaaS testing, clients benefit from reduced costs, accelerated delivery timelines, and early defect detection, ultimately ensuring the success of their ERP implementations.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
• Other security services:
  • CISSP
  • GIAC Cloud
• Certified security testers: Yes
• Security testing certifications:
  • CREST
  • Cyber Scheme
  • Other
• Other security testing certifications: Security Operation Center (SOC) to manage Security incidents and events

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: As part of the Managed Service we work collaboratively and will closely monitor the system to address any issues or challenges and continue regular check in sessions to discuss progress. Any issues will be rapidly identified and resolved.; There will be an opportunity to gather feedback on the success of the implementation to assist in identifying areas for improvement. This feedback loop is essential for refining processes, addressing any user concerns and enhancing overall satisfaction with the service.; Lessons learned from the initial implementation and Hypercare support are analysed to make informed decisions for ongoing optimisation and enhancement of the services. Oracle Guided Learning (OGL) analytics can be used to identify any areas where additional support is required and additional artefacts can be built to support these. Note, this is included with premium OGL.; For Quarterly Updates and Testing we follow a structured approach to quarterly updates, which includes evaluating upcoming updates from Oracle, assessing their impact. A detailed plan is developed to prioritise and schedule the updates which is covered in more detail in sections above.

Service scope

• Service constraints: Constraints would depend on the agreed scope of the managed service

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Example SLA’s (to be confirmed as part of contact); 1 - High - total loss of service/functionality of production environment – example Resolution 4 Hours; 2 - High - partial loss of service/functionality of production environment with immediate business impact and no alternative available – example Resolution 8 Hours; 3 - Standard - End Users impacted; where an immediate work round is not available, but there is no material business impact – example - Resolution 2 WDS; 4 - Low - partial loss of service/functionality with no immediate business impact, example - Resolution 5 WDS
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: N/A
• Support levels: Our Oracle Fusion Cloud managed service is fully customised to meet the unique requirements of each organisation, recognising that no two setups are exactly alike. Our Managed Service is designed around the specific needs, size, and complexity of your organisation. Included in our service is a Technical Account Manager who understands your business and facilitating all your support needs.; Support hours are arranged to align perfectly with your operational hours, whether your organisation requires round-the-clock assistance or targeted support during peak business hours.; Each feature of our service, from incident response times to resource allocation, is customised based on an in-depth understanding of your workflow, infrastructure, and strategic goals. This ensures that support is not only effective but also integrally supportive of your ongoing operations.; The cost of our managed service is directly linked to the size and complexity of your organisation, ensuring you receive value that exceeds the investment. This approach allows for scalable solutions that adapt as your organisation grows or evolves.; By focusing on a tailored service model, we ensure that your organisation receives focused, effective support designed to enhance system performance, streamline operations, and drive innovation within your Oracle Fusion Cloud environment.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: DNV Business Assurance
• ISO/IEC 27001 accreditation date: Date of last re-certification: 01 December 2023
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery

  Fighting climate change

  Sopra Steria has committed to becoming Net Zero by 2028 and has been ranked in the top 1% of companies globally by CDP placing us on the A-list for our work tackling climate change over the past 5 years. ; ; Our work has a direct positive impact on our client’s services, for example through lower emissions, reduced waste, and more sustainable supply chains. ; ; Additional environmental benefits: We also provide contract-specific sustainability programmes for clients, which are designed & deployed by our team of Sustainability Consultants. During procurement, these experts will develop a sustainability programme based on a clients objectives, the material impacts, and opportunities within the service. ; ; We have experience in… ; • Undertaking service environmental impact assessments ; • Measuring energy consumption, and emissions generated, required to deliver a particular service (e.g., office use, business travel, use of technology and supply chain); • Evaluating the sustainability of technology products (e.g., GGICT, Energy Star, as well as product and service foot printing) ; • Making business case-backed recommendations, implementation roadmaps for improvements ; • Delivering improvement programmes ; • Reporting performance, using recognised reporting standards, accounting methods ; ; Influencing staff, suppliers, customers and communities: regarding our staff, we feature sustainability in our employee communications, and offer all employees paid volunteering time which can be used to support sustainability activities, such as beach cleans and climate hackathons.

  Covid-19 recovery

  Employment, re-training and other opportunities: In the high-growth Digital sector, Sopra Steria is continually developing the skills of our workforce, including via upskilling and reskilling initiatives, e.g. via a new Career Coach, or by extending our apprenticeship programme.Through our ‘Tech for Good’ programme, and the various Social Value programmes we design and deliver for our customers, we focus on jobs and skills for disadvantaged and under-represented groups, including those disproportionately affected by Covid. ; ; People and communities: Our ‘Tech for Good’ programme is designed to provide people, small businesses and VCSEs with skills they need to thrive and is focused on those from disadvantaged or under-represented communities. Since the beginning of the pandemic, we have transitioned to a hybrid-virtual programme to ensure continued accessibility. For example, we worked with ELATT, a digital skills charity, to create hybrid learning, ensuring those who were shielding or otherwise unable to access classroom learning, as well as those who most needed to be in a classroom to support their learning, could still participate. ; ; Organisations and businesses: In the first year of the pandemic, we ran free training courses for charities and SME’s – offering Microsoft Teams training and modules on cyber security and resilience. We continue to offer pro-bono consulting for charities to help them use technology to better serve their communities. ; ; Physical and mental health needs: Since the pandemic, we have put in place measures to prevent and manage risks to employee wellbeing – including the wellbeing of contracted staff – together with appropriate training and individual support, and initiatives to raise awareness of mental health issues at work. We have also trained ca. 60 Mental Health First Aiders. ; ; Workplace conditions: All our office locations have strict Covid safety protocols, with considerations for cleaning, ventilation, and occupancy.

Pricing

• Price: £455 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at soprasteria-gcloud@soprasteria.com. Tell them what format you need. It will help if you say what assistive technology you use.