NEC SOFTWARE SOLUTIONS UK LIMITED

NEC Rego

NEC Rego is an integrated referral management platform that is proven to reduce pressures on secondary care and improve efficiencies by triaging patients to the right care, first time and providing hospitals with a single system view of outpatient activity.

Features

• Single system view of all referrals in one place
• Dashboards view outpatient activity and track referrals in real time
• Tracks referrals in real time
• Triages patients to the right care at the right time
• Adapts easily and safely to changes in hospitals’ systems
• Easily configures to specific requirements of hospital specialties

Benefits

• Easier to manage referrals in one place
• View of potential bottlenecks
• Improved ability to manage demand and improve efficiencies
• Patients receive the right care, first time
• Eliminates manual processes saving time
• Changes in organisations’ systems easily made, with minimal costs
• Consultants can focus on expertise

£0.61 a unit

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@necsws.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

572405438641931

Contact

NEC Frameworks Team
07852 936231
frameworks@necsws.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: This is dependent on the modules used and system configuration. For example, if e-RS integration is required, a PC running the latest version of Microsoft EDGE will be required, otherwise any modern PC or MAC with the latest version of Chrome or EDGE would suffice.
• System requirements: Access to the service must be through industry standard browsers

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: LiveChat is instant. We aim to respond to messages/email within the hour.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Once logged into the portal, users have access to a LiveChat. If agents are online the chats go through. If no agent is online, the user will be prompted to leave a message.
• Web chat accessibility testing: Not applicable.
• Onsite support: Yes, at extra cost
• Support levels: Support response is available 09:00 - 17:30 each Business Day. Users have access to the help desk through direct calls, emails, LiveChat or via our online dynamic forms. The help desk will provide advice, guidance, trouble shooting and problem solving to users to identify and rectify any problems or queries they have relating to the service. All user support is included within the service charge.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: User details are provided along with training guides/material.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: The Supplier will support the migration of data (including all Authority Personal Data) to any replacement system at an additional reasonable cost to the Authority or any replacement Supplier. The Supplier will provide such data in an industry standard format. ; ; The timetable for data migration will be agreed by the Supplier and the Authority. The Authority will give the Supplier a minimum of 3 months’ notice of delivery of a data migration download. ; ; Should the Authority wish the Supplier to provide more than one download then the Supplier will be entitled to recover its additional reasonable costs from the Authority. ; ; The Authority must check and is responsible for ensuring that the data provided by the Supplier is complete and without error prior to issuing it to its replacement service provider.
• End-of-contract process: The Supplier and the Authority will meet the obligations stated in the Contract in the event of termination or expiry of the Contract relating to such expiry or termination. ; ; The Supplier will render reasonable assistance to the Authority and its replacement Supplier, if requested, to the extent necessary to effect an orderly assumption by a replacement Supplier of services similar to the Managed Services performed previously by the Supplier. The Supplier will charge reasonable rates for time and materials in relation to this work. ; ; On termination of the Managed Services in part the obligations under this Schedule will be construed mutatis mutandis. Any associated costs with end of contract activities will be based on the NEC SFIA Rate Card.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Resolution may be affected when accessing via mobile.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Enable users of third-party system suppliers to initiate a referral in patient context from within their patient record system.; ; HL7 / FHIR interface for bidirectional messaging between Rego and Hospital EPR / PAS.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Some aspects, such as workflows can be customised out-of-the box by the user, others may require bespoke customisation per user requirements.

Scaling

• Independence of resources: Our team and systems are equipped to deal with growth accordingly. ; ; NEC is structured to provide support to a large number of existing clients across many technology and product sets. Therefore we are confident our operations can be scaled to ensure users are not affected by the demand other users place on our services. ; NEC Rego is scalable to connect all practices that require access. Our helpdesk has vast experience in rapidly registering and implementing the system to hundreds of ‘out of area’ or private practices that needed to refer patients to NHS services.

Analytics

• Service usage metrics: Yes
• Metrics types: In NEC Rego, every click is a datapoint and so we are able to report any activity, with unprecedented granularity. Example report types include: Usage, heatmaps, benchmark reports, activity, performance, etc.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: NEC Rego includes a customisable dashboard module. The dashboard was designed as per the trust requirements and includes details of referral activity that can be viewed by all relevant stakeholders. Data available in the dashboard refreshes every 6 hours and can be extracted in a CSV, Excel, Google Sheets format. On request, the pdf reports can be provided.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Excel
  • PDF
  • XML
  • Google Sheets
• Data import formats:
  • CSV
  • Other
• Other data import formats: SQL

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: Via API - set or services offered by a programming library can be made use of by another application. ; HL7, FHIR. APIs are documented and third parties have reasonable access to connect. ; NEC Rego software is written in PHP, JavaScript and Java languages utilising the Codeigniter framework. Operates on Linux operating system and MySQL database. Platform is regularly penetration tested and protected by ClamAV virus and access protection software. ; There is a full audit train maintained for all activities. ; Prior to each release of the software NEC perform: technical testing, functional testing and regression testing of software to be released.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: We guarantee the availability of our hosted solutions to meet contracted levels.
• Approach to resilience: Servers are housed on CCSP platform. This platform has been architectured as highly available platform built using latest technology hypervisor running VMware VSphere with HA virtualisation software. Included within virtualisation software, VMotion provides automated migration capability that should, for example, host fault develop, the service will automatically be re-provisioned to minimise loss of service. ; ; Front end servers are connected to resilient SAN infrastructure providing high degree of fault tolerance. Utilising EMC PowerPath software integrates multiple path i/o capabilities, load balancing and path failover for server platform to storage systems. Tier 1 storage assigned to servers which is primary fast, resilient platform utilising enterprise disks in a resilient RAID format. ; ; Resilience is built into infrastructure at every level. N3/HSCN and internet connections, network switches, firewalls and the platform itself . Multi-GB internet connectivity is provided on diverse routes from independent providers and N3 connectivity is 50 Mbps resilient data centre connection from BT. Switches are in resilient configurations with redundancy built in and HA firewalls run as redundant pairs. ; ; In addition, dual site resiliency is available utilising the following data centres: Telehouse, Docklands and Equinix, Heathrow. Both data centres are Tier 4, ISO 27001 accredited. Ideal for speed, reliability and reach.
• Outage reporting: Any outage is reported to us by our hosting provider using Nagios reporting tool. If the outage would affect end user access, we inform our clients (Commissioners) by email and by the pop up on the front page. Any scheduled maintenance work is communicated to the end users well in advance by utilising pop-up notifications on the system and to Commissioners by email.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
  • Other
• Other user authentication: Username and password + one time passkey or; Username and password + Smartcard
• Access restrictions in management interfaces and support channels: Management interfaces – 2 factor authentication.; Support can only be accessed once user is in the system and has been authenticated.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password
  • Other
• Description of management access authentication: Username + password + one time passphrase.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 07/06/2021; valid until June 2024. Certificate IS 598449.
• What the ISO/IEC 27001 doesn’t cover: N/A our ISO 27001 certification covers all our office location.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • Cyber Essentials and Cyber Essentials Plus
  • Business Continuity Management ISO22301:2019
  • Environmental Management ISO14001:2015
  • Information Security Management ISO27001:2013
  • Service Management ISO20000:2018
  • Quality Management ISO9001:2015

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: All of our services and processes are carried out in compliance with our ISO27001:2013 certified Information Security Management System (ISMS). The ISMS is supported by a comprehensive set of standards and policies. All staff undertake mandatory annual security and data protection awareness training to ensure they are familiar at all times of the importance of operating in a secure manner and of the policies in place. ; The NEC Senior Information Risk Owner (SIRO) operates at board level and has overall responsibility and accountability for all aspect of security governance. The SIRO is supported by an Information Security Steering Group (ISSG) which is headed by the Security Director and has representatives from all areas within the organisation. The ISSG is responsible for agreeing policies with the SIRO and ensuring they are implemented across the business. ; An operational Security Working Group (SWG) is responsible for managing any incidents that may occur and in an advisory capacity to provide advice and guidance to the organisation.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: NEC is certified for ISO20000:2018 for Service Management, which covers both our Configuration Management and Change Management processes. This is audited both internally by our Data Protection Officer (DPO) and Head of the Compliance, Risk and Audit team, and externally by the UKAS accredited audit body British Standards Institute, (BSI). NEC follows an ITIL-based approach, and the NEC service desk personnel have undergone the relevant ITIL qualifications for their roles. Our CMDB is updated accordingly throughout the lifetime of the asset, up to and including decommissioning and disposal.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: NEC has entered into security knowledge sharing partnerships to react to new and increasing threat levels. NEC are members of the NCSC Cyber Security Information Sharing Partnership (CiSP) for early identification and advice on security threats, incidents and solutions. The NEC InfoSec team subscribes to a number of key suppliers and cyber security websites, which send daily alerts on the latest vulnerabilities. NEC are members of the Cyber Network Reporting Service (CNR) that helps the NCSC to rapidly notify organisations that might be affected by malicious software.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: NEC implements a Security Information and Event Management (SIEM) system which provides alerts and reports that enable log sources to be processed in accordance with GPG13. Custom rules can be defined to detect and alert on suspicious behaviour. The InfoSec team reviews the SIEM alerts and reports on a daily basis to check for any anomalous behaviour. The NEC security monitoring policies and practices are aligned with incident management policies and practices. Any significant security issues identified will result in the NEC InfoSec team raising a security incident in the NEC service management system to initiate the detailed analysis process.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Incident Management is part of our ISO27001:2022 certified Information Security Management system (ISMS). All incidents are handled within the same process. Users report incidents through the Service Desk, and a Security Incident is then raised on the ISMS. This is reviewed by the Security Team and is managed in accordance with the Security Incident Management Process. The security incident is kept updated, and once the Security Incident is closed a full report is produced which is used to identify any lessons learnt.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Health and Social Care Network (HSCN)

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  NEC is committed to being Net Zero by 2030.; To support this objective, we targeted a 50% reduction in our 2020 baseline emissions by 2026. We are ahead of target, having already achieved an independently audited reduction of 64% in tonnes of carbon dioxide equivalent(tC02e). ; We have implemented a multitude of initiatives to support this, including:; -Appointing an Environmental Manager and Environmental Champions to promote our objectives. ; -Successfully obtaining certification for and implementing ISO14001:2015 Environmental Management System(EMS). ; -Developing a Carbon Reduction Plan, which is published on our website.; -Maintaining an Environmental Aspect and Impact Register (down to site level) through which to capture the elements of our operating practices that could negatively impact the environment.; -Working with government accredited consultants to understand our environmental impact.; -Collaborative activities to influence customers, supply chain partners and employees.; Specific initiatives applicable to our contract delivery approach include:; -Ensuring directly sourced energy is from renewable sources.; Reducing business travel where possible through utilisation of controls and technology such as:; -Video conferencing.; -Electronic sharing of documents.; -Conference call facilities.; -Working from home/flexible working arrangements.; -Approval controls for commercial flights.; -Use of environmentally friendly data centres.; Additionally, our Environmental Policy objectives include:; -Meeting all relevant legal requirements and monitoring our compliance.; -Minimising our environmental impacts for the life cycle (including disposal) of work equipment and other physical assets under our control.; -Demonstrating efficient use of energy, water, and other natural resources; -Maximising opportunities to minimise our waste by reusing or recycling waste, where practical.; -Ensuring our supply chain are aware of our environmental policy and our commitment to ensuring its effective implementation.; Increasing environmental awareness and commitment amongst employees through training and briefings.; We’ll continue to identify opportunities to improve our environmental performance through clear objectives, plans and targets.

  Covid-19 recovery

  During the COVID-19 global health crisis, NEC supported its workforce, customers and the local communities they serve, to adapt to the challenges the pandemic posed. As a provider of software and services to the public sector, this included the rapid development and deployment of software solutions to enable the efficient and effective delivery of new government schemes and changes in legislation introduced as a direct response to the pandemic. Examples include provision of software to assist with Test and Trace Support Payments and new hospitality sector licensing requirements. ; Initiatives we implemented that support the policy outcomes include:; • Increasing our pre-pandemic workforce numbers through recruitment of an additional 250 UK based roles, many of whom were unemployed following redundancy from other sectors such as hospitality.; • Re-training and redeploying temporarily displaced colleagues rather than imposing redundancies or taking advantage of the furlough scheme.; • Investing over £400,000 in training and apprenticeships.; • Working collaboratively with customers to introduce new ways of working.; • Delivering community based social value through donations in kind to voluntary sector organisations impacted by the pandemic. ; As part of our response to the pandemic we invested in and introduced several initiatives and workplace adaptations to protect employee health and safety, including:; • Introducing wider use of remote and flexible working, including making additional allowances for those caring for young children.; • Enhancing office safety, including installing sanitising stations, hygiene screens and digital thermometers.; • Increasing the frequency of colleague communications, with a focus on provision of mental health support and reducing the risks of isolation/loneliness.; • Providing all employees with free access to additional specialist resources, including 24x7 counselling and mental health services.

  Tackling economic inequality

  We recognise the expertise, innovation and value that can be gained from having a diverse supply chain and providing all suppliers with a fair and equal opportunity to become suppliers to us and our customers. We operate openly and transparently to enable this collaborating with third-party suppliers including large enterprises, sub-contractors, SMEs, VCSEs, mutuals and social enterprise organisations. ; Additionally, we are committed to nurturing talent and creating a sustainable learning and development culture that equips our workforce with the appropriate skills, knowledge and processes so that the company continues to deliver innovative, industry leading solutions.; Processes and practices we have adopted to tackle economic inequality include:; • Using outcome-based specifications and co-design methods to encourage suppliers, communities, users and third sector organisations to collaborate and propose solutions based upon end user requirements, rather than being prescriptive.; • Advertising supply chain opportunities openly and always operating transparently. ; • Including modules covering anti-bribery and corruption, whistleblowing, equality and diversity in our all-colleague compulsory Annual Compliance Training.; • Having policies and operating practices that support effective supply chain relationships through fair selection and responsible management. For example, only flowing down appropriate contract terms. ; • Paying at least 95% of all invoices within agreed terms and agreeing to reduced payment terms for SMEs and subcontractors.; • Never deducting sums from payments as a charge for remaining on our supplier list. ; • Investing in new jobs and training opportunities through an active Apprenticeship scheme. We recruited 18 apprentices in 2023.; • Creating opportunities for career progression and investing in reward and recognition initiatives that support employee retention. ; • Following the foundational principles of the Good Work Plan in respect of employee satisfaction, fair pay, well-being and safety, career progression, voice, and autonomy.; • Having appropriate controls in place to mitigate cyber security risks.

  Equal opportunity

  We want to be an employer of choice for people of all backgrounds and we are committed to ensuring workers either directly employed or employed within our supply chains are treated fairly, humanely, and equitably. We will not discriminate on grounds of gender, marital status, race, ethnic origin, colour, nationality, national origin, disability, sexual orientation, religion, age or any other characteristic. ; To encourage a diverse and varied workforce our approach to equal opportunity includes:; -Inclusive and accessible recruitment practices, including supporting candidates and employees with disabilities through provision of supportive technology and/or changes to working practices.; -Collecting, analysing and senior reporting of equality and diversity data obtained during recruitment activities.; -Making appointments on the grounds of selecting the most suitable candidate for the post.; -Ensuring job adverts reach a diverse audience, including utilising job sites which encourage interest from disadvantaged and Minority Ethnic groups.; -Having diverse interview panels and anonymising applications.; -Using gender-neutral role definitions.; -Ensuring policies and employee communications promote respect and equality for all.; Other activities to support equal opportunity within the workforce include:; -Tackling the gender pay gap, through annual audits. Women now comprise 50% of our leadership team, including our Chief Executive. ; -Compliance with the Modern Slavery Act 2015 and the nine core principles of the Ethical Trading Initiative Base Code.; -Ensuring effective supply chain controls are in place to mitigate and manage the risks of exploitation.; -Provision of appropriate channels for colleagues to have an effective voice, such as our Employee Steering Group.; -Investment in workforce development and training, including an active Apprenticeship programme.; -No use of zero hours contracts or fire and rehire practices.; -Being a Real Living Wage Employer.; -Flexible working practices.; -Transparent and structured promotion, pay and reward processes.; -Senior level sponsorship at board level to support and promote equal opportunity.

  Wellbeing

  Our approach to supporting good health and wellbeing includes providing our workforce with:; • Access to helpful health and wellbeing resources through our dedicated intranet Wellness Hub. ; • A LinkedIn Learning Platform that includes a section dedicated to health and wellbeing, including advice for managers on opening up dialogue about mental health and emotional safety. ; • Free and confidential access to specialist resources 24x7, including counselling and mental health services through our Employee Assistance Programme. ; • Private healthcare cover including a Doctor at Hand service for fast and convenient access to advice, assistance and medical treatment, anytime and anywhere.; • Maintaining compliance with the six standards of the Mental Health at Work commitment.; • Accommodating workplace adjustments, such as supportive technology for those with a disability or health condition.; • Encouraging good physical health by providing discounted corporate gym membership at over 3,300 participating gyms through our employee GymFlex scheme.; • Access to a cycle to work scheme through salary sacrifice.; Employee Communications; We incorporate national health and wellbeing campaigns within our yearly communications calendar to raise employee awareness and signpost to useful support pathways. Our 2024 calendar will include the following nationally recognised campaigns:; • Mental Health Awareness week.; • World Menopause Day.; • National Eye Health week.; • World Diabetes Day.; • Stress Awareness Month.; • Suicide Prevention Day.; • Men's Health week.; We have Mental Health First Aiders who are trained to spot the signs of mental ill health and can provide early support for colleagues who may be developing a mental health issue. ; Policies; Support for employee health and wellbeing is underpinned by a policy framework including:; • Health and Safety Policy; • Alcohol, Drugs & Solvent Abuse Policy; • Menopause Policy; • Absence Policy ; • Flexible Working Policy; • Gender Reassignment Policy.

Pricing

• Price: £0.61 a unit
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@necsws.com. Tell them what format you need. It will help if you say what assistive technology you use.