Mobiess Ltd

Mobiess Mobile Platform

The Mobiess Mobile Platform provides a range of standard mobile applications. Mobiess solutions offer you a choice. As an independent mobile software specialist our mobile-focused products offer a viable alternative to any default vendor mobile applications, with all the tools necessary to track and report on your mobile workforce.

Features

• Service Management
• Work Order Management
• Asset Collection and Auditing
• Snagging Inspections
• Building Fabric Surveys
• Audit and Compliance
• Point of Work Risk Assessment and Hazards Register
• Non Productive Time Management
• Health and Safety Audits
• Fire Safety Audits

Benefits

• Increase efficiency through improved field productivity
• Improve Health & Safety
• Improve business intelligence and enable better decision making
• Reduce administration costs and eliminate unnecessary paperwork
• Manage compliance
• Improve customer service
• Proof of Attendance
• Structured Data Collection
• Offline data collection and secure storage
• Device neutrality/independence - supports iOS and Android mobile platforms

£330 to £540 a licence a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at karl.horner@mobiess.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

573159914987923

Contact

Karl Horner
+44(0)203 411 1795
karl.horner@mobiess.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Computer Aided Facility Management (CAFM) Software, Integrated Workplace Management Systems (IWMS), Computerised Maintenance Management Systems (CMMS), Asset Management Software, Health and Safety Software.
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: Monthly server maintenance takes place for 1 hour at 22:00 on the last Friday of each month.
• System requirements:
  • IOS 16 and up
  • Android 12 and up
  • Optional Gateway Server: Windows 2019 Standard
  • Optional Gateway Server: .NET4.8 Framework

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Monday to Friday 08:30 to 17:00 UK Business Hours. ; Out of hours support is by arrangement only.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Level 1 is a Technical Support Analysis. Level 2 is Support Developer with access to the Platform for Data Analysis. All Standard Business Hours Support is included in monthly Fees.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Live Web-Based Training. On Site Training. Online Videos, User Documentation.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: All clients are provided with an optional Synchronisation Tool that transmits data to their local Network. Our online portal can generate and save exports of all data in Excel format or PDF for photographs.
• End-of-contract process: All support for contract close-down tasks and data handover are included in our monthly/annual fees, excluding any arrangements for bespoke on-site requirements.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Desktop services accessed via a browser are for device management and configuration purposes only.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: RESTful Web Services for bidirectional data integration.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: Primary and Secondary Data Centres. Load Balanced Web Servers. Separation of Reporting Database.

Analytics

• Service usage metrics: Yes
• Metrics types: Frequency of Device Access / Synchronization. Average Sync Time of Devices. Average Data Transferred by Devices.
• Reporting types:
  • API access
  • Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Data centres are certified in accordance with ISO to DIN ISO/IEC 27001. A third party certification authority (FOX Certification) thoroughly examined the infrastructure of our data centre partners.
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: We provide a SQL Server Integration Gateway that replicates all data (including images) in real time to a SQL Database for internal consumption, usage and integration. All Reports can be exported into Microsoft Excel, Word, PowerPoint formats and Adobe PDF.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Microsoft Excel
  • PDF
  • Microsoft Word
• Data import formats:
  • CSV
  • Other
• Other data import formats: Microsoft Excel

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: 99.95% Up-time and availability of Web Applications and Web Services for Device Synchronisation and API Availability, excluding monthly 1-hour pre-planned maintenance. For each 4 hours of unavailability we will refund 1 days' fees, up to a maximum of the total monthly fee.
• Approach to resilience: Primary and Secondary Data centres in different geographical locations. SQL Server Log shipping and automated restoration. Load Balanced Web Servers.
• Outage reporting: Public status dashboard at http://status.mobiess.com/ shows real-time information about status of services. Email alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: All applications and management interfaces support role-based access. ; Local administration roles can authorise devices and users up to and below the local administration role. Each key piece of functionality and management is attributable to a role.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: All access to Mobiess data centres is strictly controlled using a Role-Based access permissions system. Mobiess use strong password polices on all Servers and PCs with minimum lengths and regular expiration. Microsoft SQL Server is NOT installed on default settings and ports. Remote access to the data programmatically is accessed using web services ONLY over HTTPS. All web services are secured using IP addresses/Domains that are owned by the client organisation.
• Information security policies and processes: Mobiess operate a change request software system called YouTrack which is used for tracking product change requests, bugs and administration change requests (Access and Roles.) All access to servers is monitored and controlled by senior directors of the business. Our Technical Director is responsible for all infrastructure access granting access to roles.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Mobiess operate a change request software system called YouTrack which is used for tracking product change requests, bugs and administration change requests (Access and Roles.)
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Daily monitoring of security logs. All servers are monitored for performance counters and key event log entries using network monitoring software. Monthly Patching of all Servers for medium priority and performance Issues. If a threat is encountered an immediate maintenance notice would be issued and servers would be updated within 48 hours. Microsoft is the main source of updates and information regarding threats.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Regular manual and automated auditing of audit logs and audit trails are carried out. Responses are immediate as the business owners are also part of the Senior Management Team and have ultimate responsibility in managing any incidents.
• Incident management type: Supplier-defined controls
• Incident management approach: All incidents and results are logged on our Ticketing system to provide a full audit trail of events and responses.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Wellbeing

  Fighting climate change

  Our solution is managed and maintained remotely. There is no travel to site required meaning zero emissions from transportation. Our single largest carbon risk is our use of datacentres for hosting. ; ; We use OVH datacentres. OVH are committed to: ; VMware Zero Carbon Committed initiative, aims at reducing the carbon footprint of datacenters operations, with efficient & productive use of IT infrastructures as well as using renewable energy power. ; Climate Neutral Data Center Pact, committed to the European Green Deal, achieving the ambitious greenhouse gas reductions of the climate law, and leveraging technology and digitalization to make Europe climate neutral by 2050.; OVH aims at limiting the use of carbon energy, resorting to renewable but also other low carbon energies (nuclear, hydroelectricity) by 2025. ; OVH commit to contribute to Global NetZero, equivalent to Scope 1 & 2 by 2025, to all 3 scopes by 2030, also commits to zero waste to landfill by 2025. ; OVH key environmental indicators in line with the ISO 30134-2, ISO 30134-3, ISO 30134-8 and ISO 30134-9 standards.

  Wellbeing

  Our operating policies that enable us to be more inclusive and sustainable in relation to Mental Health and Wellbeing; We offer Flexible, Hybrid and Home Working and our product set supports this in our clients. ; We proactively engage with community partners, groups and individuals including helping community groups with mentoring programmes using our employee volunteer days. Supporting charities is an integral part of our business. The charities are chosen are close to our heart so everyone feels passionate about supporting the organisation.

Pricing

• Price: £330 to £540 a licence a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Fully functional 30 day free Trial. Includes Installation Support, Sample Videos, Sample Data Upload.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at karl.horner@mobiess.com. Tell them what format you need. It will help if you say what assistive technology you use.