GOTO TECHNOLOGIES UK LIMITED

GoToMeeting

GoToMeeting enables users to schedule, convene and moderate meetings using the GoToMeeting web site, mobile application, or executable customer software.

Features

• HD Video Conferencing
• Screen Sharing
• Audio Conferencing (VoIP and Dial-In)
• Recording and Transcription
• Mobile Access and Apps
• Meeting Lock & Security Controls
• In-Session Chat Messaging
• Customizable Meeting Rooms
• Calendar Integration (Outlook, Google)
• Real-time Meeting Notes & Action Notes

Benefits

• Host meetings instantly from any device
• Collaborate seamlessly with screen sharing
• Ongoing Support 24/7
• Budget-Friendly with top-notch software
• Simplified Admin
• Crystal-clear and reliable audio and video
• Schedule meetings directly from your calendar
• Share files and ideas in real time via chat
• Secure sensitive conversations with meeting locks
• Unbeatable Uptime of 99.999% and Enterprise- Grade Security

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at kurt.snodgrass@goto.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

573166048290516

Contact

Channel Sales operations @ GoTo
00353858885888
kurt.snodgrass@goto.com

About your service

• Service categories:

  Applications

  Collaborative

  Conferencing and virtual event

  • Web Conferencing Applications
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Recommended Hardware Requirements:; Hardware ; 2GB or more of RAM; Microphone and speakers (USB headset recommended**); Webcam (to use HDFaces); ; Further details at: https://support.goto.com/gotomeeting/help/what-are-the-system-requirements-for-using-the-desktop-app-g2m090014
• System requirements:
  • Support.goto.com/meeting/help/system-requirements-for-attendees-g2m010003
  • https://support.goto.com/meeting/help/system-requirements-for-organizers-g2m010024
  • https://support.goto.com/meeting/help/allowlisting-and-firewall-configuration

User support

• Email or online ticketing support: Yes
• Support response times: 24x7 Phone Support with an average answer time of 30-60 seconds ; 24x7 Email Support with an intial response within 24hours; Our support is rated #1 across competitive sites and reviews from numerous customers.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Our web chat is accessible to all users at https://support.goto.com/meeting. Straight from the support page you have the option to search independently or use our AI Agent to aid in your search and requested help.
• Web chat accessibility testing: This is vendor purchased. They do not have a formal accessibility standard.
• Onsite support: Yes, at extra cost
• Support levels: Your CSM will provide and discuss all training options that will best fit your organizational needs. We can be as involved as hosting private, tailored training for your users or educate them about our online resources and live, public trainings offered almost daily. ; ; In addition, you will have; Localized, 24/7 phone & web support ; Dedicated account management for major accounts; ; Your CSM and Account Manager is dedicated to your account. Our 24x7 support is shared, however we have experts at all levels to make sure your inquiries are addressed in an efficient and effective way.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: We pride ourselves on welcoming every custom-er from the small business to the enterprise with customized onboarding plans, including:• Live and on-demand training• Access to our communities• 24/7 phone and web support• Live, customized 90-day onboarding • A dedicated customer relationship manager• Monthly and quarterly reviews
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Video
• End-of-contract data extraction: At any time, GoTo UCC Solutions Customers may request the return or deletion of their Content, and such requests will be fulfilled within thirty (30) days of request (or sooner where required by applicable law). Additionally, GoTo Meeting meeting history and cloud recordings shall be deleted automatically on a rolling one (1) year basis during a Customer’s active subscription term.; Upon the conclusion of a paid subscription to GoTo Meeting, Customer’s accounts shall revert to a free account. If an account is explicitly cancelled or terminated, Content shall be deleted within 90 days of cancellation or termination. Free GoTo Meeting accounts shall be subject to the same one year rolling deletion schedule described above. Further, free GoTo Meeting accounts shall automatically be deleted after two (2) years of user inactivity (e.g., no logins)
• End-of-contract process: As specified in the "End-of-contract" process, each customer may delete or export relevant Customer Content, and in any regard, such Content would be subject to reasonable retention periods (as specified in the "end-of-contract data extraction" section above). Additional information can be found at the product-specific Technical and Organizational Measures Resource (https://www.goto.com/company/trust/resource-center). GoTo is always seeking feedback and areas for improvement, both throughout the contract lifecycle, as well as thereafter; this may include, if permitted to do so, soliciting input from our users.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: GoToMeeting provides comprehensive onboarding and offboarding documentation to help administrators and users manage account lifecycle activities effectively. The documentation is made accessible through multiple channels:; - Online Support Center: All onboarding and offboarding guides, including step-by-step instructions, FAQs, and best practices, are publicly available on the GoToMeeting Support Center (https://support.goto.com/meeting). Searches can be performed by topic, ensuring quick access to relevant material.; - PDF Downloads: Printable versions of the guides are available to download directly from the documentation website for offline reference or distribution.; - Integrated Help: Within the GoToMeeting admin console, contextual help links guide administrators to related documentation and procedures.; - Accessibility Standards: Documentation is provided in formats compatible with screen readers and meets accessibility standards (such as WCAG), ensuring usability for persons with disabilities.; - Regular Updates: Documentation is reviewed and updated regularly, with clear indications of last revision dates and version histories.; ; This multi-channel approach ensures that onboarding and offboarding information for GoToMeeting is easily accessible to all users and administrators at any time.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • ChromeOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Please reference: https://support.goto.com/gotomeeting/help/mobile-feature-comparison-g2m660005
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Attendees have numerous ways to attend a session. Attendees can choose their audio method, sharing webcam, chatting with others, sharing screen among other tools. When in a session, the GoToMeeting menu offers additional features and tools for you to use during you session, including checking your sound, saving your chat log and configuring your application preferences. This includes editing your name and email, changing the display language as well as configuring other settings/preferences. Organizers also have simple and intuitive tools right at their finger tips within a session, especially with the Control Panel available with the Desktop app.
• Accessibility standards: None or don’t know
• Description of accessibility: GoToMeeting supports some accessibility standards. We are continuously working on accessibility so that we can help you use GoToMeeting in ways that work best for you. We support the following: High Contrast Mode, Adjustable Font Size and Color Scheme, Tab Navigation, Keyboard Shortcuts and The browser-based Web App supports screen readers. A VPAT can be shared upon request.
• Accessibility testing: GoTo is continuously evaluating ways to deliver our products and services to become more accessible for assistive technology users. ; GoTo has created an Accessibility Champions program to take into account the diverse needs of ours users. These champions are aware of accessibility guidelines and assist in educating respective members of engineering, user experience, marketing, etc. teams in awareness and implementation of improvements to accessibility of our products.
• API: Yes
• What users can and can't do using the API: GoToMeeting and GoToWebinar have an open API. This gives you the ability to seamlessly integrate GoToMeeting and GoToWebinar with a plethora of your systems. There are many integrations that are already built and can be found in the Integration Marketplace (https://www.gotomeeting.com/integration-marketplace), however if you want to create an integration you can utilize the Developer Center https://developer.goto.com/
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: With GoToMeeting each user can create a personalized meeting page. You can create your own personalized meeting page by reserving a URL and customizing the look and feel of your meeting page. Reserving a meeting page allows you to quickly launch a meeting and have attendees join at the same URL each time (without having to send out an invite for each meeting), which is ideal for recurring or spur-of-the-moment meetings.; ; Within your Meeting Page you can choose the name of the Meeting Page, customize the URL, choose the audio options, add co-organizer tab to all co-organizers to launch meetings on your behalf and enable a password that attendees would need to enter in order to join.

Scaling

• Independence of resources: GoTo leverages a multi-tenant architecture which is logically separated at the database level based on the organization’s GoTo account. Only authenticated parties are granted access. Solution is built with full redundancy of our data centers, reducing the risk of downtime and single-point-of-failure.

Analytics

• Service usage metrics: Yes
• Metrics types: AdminCenter Reports Meeting Diagnostic Reports- performance data on each meeting participant Activity report– summary of each organizer’s product usage User status report Toll-free(OpenVoice) usage report Meeting history report–Shows each organizer’s meetings and attendees Scheduled meetings report– Shows scheduled meetings for organizers on your account Attendee report– Shows details of attendees of your organizers’ meetings Billing history report – Shows OpenVoice usage by call type Rates/phone numbers report– Shows billing rates and phone numbers by call type Usage reports– Shows OpenVoice usage in your organizers' conferences Conference room reports–Shows OpenVoice conference rooms and organizers.
• Reporting types:
  • API access
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: Profile Data, Conference Management, Registration, Session Reporting: The content is stored in a relational database with AES 256-bit encryption. ; Content Uploading: Uploaded content and related metadata are stored in AWS S3 and Amazon Dynamo DB, all with AES 256-bit encryption. Additionally, metadata is stored in Apache Cassandra and Amazon Aurora without encryption at rest.; Recordings and Transcripts: Cloud recordings are stored in AWS S3. Files are encrypted at rest using server-side encryption with AES256. Audio files for transcription are encrypted using AES256.
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: .csv or excel format for reports in g2m or g2w. transcripts are copied to the clipboard and pasted as a text file. or of course via the apis ; Organizers and co-organizers can save a log of the chat messages as a Rich Text file (.RTF). ; Organizers can download a .MP4 version of their online recordings to their computer. ; Reports can be exported in .csv or .xls format
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • HTML
  • JSON (via API)
  • .MP4
  • .RTF
  • XLS
• Data import formats:
  • CSV
  • Other
• Other data import formats: JSON (via API)

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: GoTo employs comprehensive suite of perimeter protection tools, techniques, and services to safeguard against unauthorized network traffic entering our infrastructure. This includes:; • Intrusion detection systems that continuously monitor systems, services, networks; applications for any unauthorized access.; • Critical system and configuration file monitoring to ensure integrity and security of our infrastructure.; • Web application firewall and application-layer DDoS-prevention services that act as proxy for GoTo traffic; • A local application firewall that offers enhanced protection against OWASP top-10 vulnerabilities and web application threats.; • Host-based firewalls that filter inbound/outbound connections, including internal connections between GoTo-systems.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: GoTo implements security measures for data in transit that are designed to protect against passive and active attacks on confidentiality, integrity, and availability. Communications security controls are implemented for screen and video sharing, VoIP, webcam video, keyboard/mouse control, text-based chat information and other session data.; GoTo uses Internet Engineering Task Force (IETF)-standard TLS protocols to protect TCP communication between endpoints.; HTTPS and WSS are used to protect non-media data, while in-session media data is protected by SRTP, WSS, or DTLS.; Internally, GoTo also uses mutual certificate-based authentication (mTLS) on servers that handle media data.; Further details in 3.2: https://edge.sitecorecloud.io/gototechnol00e8-mktglobalxm07e7-mktglobalpr9498-b870/media/goto/pdfs/trust-resource-center/oct-2025-gtm-w-t-toms.pdf

Availability and resilience

• Guaranteed availability: GoTo Meeting and GoTo Webinar are Software as a Service (SaaS) solution designed for high performance, reliability, scalability, and security. These Services are supported by high-capacity servers and network equipment with appropriate security controls in place and redundant infrastructure designed to preclude single points of failure. Clustered servers and backup systems are in place to support application processes in the event of a heavy load or system failure.; Application/server sessions are load balanced across geographically distributed clusters designed to ensure performance and adequate latency.; The Service infrastructure and data are hosted by cloud hosting providers.; GoTo strives for high redundancy and availability of our services and infrastructure. Publicly available status updates are available at: https://status.goto.com/. Service Level Agreements are mutually agreed upon and covered in the Terms of Service and/or written agreement for the GoTo services with our customers.
• Approach to resilience: The architecture has been designed for maximum performance, reliability and scalability. The GoToMeeting and GoToWeboinar solutions are driven by industry-standard, high-capacity servers and network equipment with the latest security patches in place. Redundant switches and routers are built into the architecture to ensure that there is never one single point of failure. Clustered servers and backup systems help guarantee a seamless flow of application processes — even in the event of a heavy load or system failure. For optimal performance, the GoToMeeting and GoToWebinar brokers load balance the client/server sessions across geographically distributed communication servers.
• Outage reporting: A public dashboard available at status page. Status updates can be provided via phone, e-mail, RSS Feed, etc. through the Trust Center webpage.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: Role-based authorization and appropriate access controls depend upon the ability to identify and authenticate users. To ensure that organizers and attendees have the right privileges, account and session authentication features are incorporated into the Service.; The Service websites offer the following login methods:; • Direct sign-in with username and password;; • Sign-in through a social or other account provider using LastPass, Google, Facebook, LinkedIn, Microsoft, or Apple. (https://support.goto.com/meeting/help/connect-your-social-or-other-account-for-signin); and; • SAML-based single sign-on.; For direct sign-in, all passwords have minimum character and complexity requirements. Mechanisms are in place to protect against brute-force login attacks and unusual login activity.
• Access restrictions in management interfaces and support channels: GoTo implements robust logical access control procedures to mitigate the risk of unauthorized access and data loss. Access to GoTo systems, applications, networks, and devices is granted to employees based on the 'principle of least privilege,' ensuring that users only have the minimum level of access necessary for their roles. User privileges are segregated based on functional roles (role-based access control) and environments, utilizing segregation of duties controls, processes, and procedures. To maintain the highest level of security, these logical access controls are reviewed quarterly, ensuring they remain effective and up-to-date in preventing unauthorized access.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: TRUSTe Enterprise Privacy & Data Governance Practices Certification ; TRUSTe APEC CBPR and PRP Certifications; AICPA SOC 2 Type II and SOC 3 Type II ; BSI C5 (Cloud Computing Compliance Criteria Catalogue) ; PCI DSS compliance for eCommerce and payment environments.; Internal controls assessment required under a PCAOB annual financial statements audit.
• Information security policies and processes: GoTo maintains a comprehensive set of security policies and procedures that align with business goals, compliance and privacy programs, and overall corporate governance. These policies and procedures are reviewed and updated at least annually to support GoTo’s security and business objectives, adapt to changes in applicable laws, and meet industry standards. They have been established at GoTo and assist in defining the role of technology and management at our organization. It is aligned to ISO27001:2022. ; GoTo’s privacy and security awareness program educates employees on the importance of handling Personal Data and confidential information ethically, responsibly, and in compliance with applicable laws. Newly hired employees, contractors, and interns are introduced to security policies and the GoTo Code of Conduct and Business Ethics during onboarding. GoTo employees complete privacy and security awareness training quarterly, covering topics based on current trends and threats. Awareness activities occur throughout the year, including campaigns for Data Privacy Day, Cybersecurity Awareness Month, webinars with the Chief Information Security Officer, and a security champions program. To further strengthen our security posture, GoTo conducts monthly phishing simulation campaigns to ensure employees remain vigilant against phishing attacks. Where appropriate, employees may also be required to complete role-specific training.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Change Management is designed to ensure the highest level of performance and availability.. This process begins with recording and tracking all proposed changes, ensuring every modification is documented and monitored. Each change undergoes a thorough review and approval process, involving key-stakeholders to assess potential impacts/benefits. Once approved, changes are rigorously tested in a controlled environment to validate their effectiveness and identify any issues. Proper rollback plans are established to ensure that, in the event of unforeseen problems, changes can be safely reverted without disrupting service. This comprehensive approach ensures that our products remain reliable and available.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: GoTo employs an approach to safeguard the security and integrity of our systems/data. Our process involves systematically identifying, assessing, prioritizing, and remediating vulnerabilities. We utilize a variety of security tools, platforms, and external sources to detect vulnerabilities, followed by thorough reviews and rigorous testing to address any identified issues. We consolidate, correlate and interpret findings from diverse sources. GoTo’s Security-Automation-Framework-Engine is vital for remediation, accurately classifying and assigning vulnerabilities to ensure sustainable reduction over time. We continuously scan our cloud environments for vulnerabilities, sort them based on priority, and report them to engineering and management via SAFE, enabling prompt resolution.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: GoTo prioritizes security of our systems through comprehensive logging, monitoring, and alerting. These measures are designed to enhance our ability to detect and respond to suspicious activities promptly. We continuously collect and analyze security logs from our environments to; identify any anomalous or suspicious traffic. Our Security Operations Team monitors these logs in real-time, utilizing advanced detection mechanisms to flag potential threats. This proactive approach ensures that any identified vulnerabilities are swiftly addressed, maintaining the integrity and security of our environment. Our CSIRT is comprised of multiple specialized teams, each playing a critical role in safeguarding our digital environment.
• Incident management type: Supplier-defined controls
• Incident management approach: SOC employs advanced security sensors and analysis systems to identify potential issues. We've developed comprehensive incident-response procedures, including a documented IncidentResponsePlan (tested annually).; Plan's aligned with GoTo’s critical-communication processes, policies, and standard operating procedures. It's designed to identify, manage, and resolve suspected or identified security events across our systems and services. The plan outlines clear mechanisms for employees to report suspected security events and provides detailed escalation paths to follow.; GoTo utilizes a SIEM-tool; it helps correlate security-events to identify suspicious activities effectively. Suspected events are documented and escalated appropriately via standardized event tickets and are triaged based on criticality.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Details of available free version of the service will be provided/ discussed further along in the sales cycle.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 10%
• Between £250,000 and £500,000: 10%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: A-LIGN
• ISO/IEC 27001 accreditation date: Friday 26 July 2019
• What the ISO/IEC 27001 doesn’t cover: GoTo Connect, GoTo Contact Centre, GoTo Connect CX, GoToMeeting and GoToWebinar are not included. ; Overall, GoTo maintains a comprehensive set of security policies and procedures that align with business goals, compliance and privacy programs, and overall corporate governance (aligned to ISO 27001:2022). These policies and procedures are reviewed and updated at least annually to support GoTo’s security and business objectives, adapt to changes in applicable laws, and meet industry standards.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: Yes
• Any other security certifications:
  • AICPA SOC 2 Type II and SOC 3 Type II
  • BSI C5 (Cloud Computing Compliance Criteria)
  • TRUSTe Enterprise Privacy & Data Governance
  • TRUSTe APEC CBPR and PRP for cross-border data transfers

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Plans for positive actions with community groups.

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at kurt.snodgrass@goto.com. Tell them what format you need. It will help if you say what assistive technology you use.