SAP UK Ltd

SAP Learning Hub

SAP Digital Learning platform for SAP skills and knowledge. SAP’s online training and enablement solution offers easy access to the latest SAP training content, in multiple formats and languages, and a whole community of learners. Harness self-paced e-learning courses, online classes, expert-led live sessions, and collaborative social learning rooms- Anytime.

Features

• Access SAP learning content in multiple formats and languages
• Access to Learning Journeys, a visual interactive guide
• Access Self-Paced E-Learning courses, covering various SAP solutions
• Access to SAP Learning Rooms, providing expert-led social learning
• Access to E-Books for introductory to advance courses
• Learning management systems capabilities to report and monitor learning programs
• Subscribers can assign classes, and track their progress
• Learning paths for exams for the SAP Global Certification programme
• Optional: Purchase Live Access for training in live systems

Benefits

• Create an effective and affordable learning strategy
• Enhance employee productivity and efficiency
• Acquire the right skills to prepare for the digital transformation
• Improve user enablement for SAP related training
• Maximize the value of SAP software
• Gain informal, online social learning
• Enhanced depth of learning through comprehensive content
• Anytime, anywhere access to SAP Leaning Content
• Unlimited consumption of SAP authored training content during subscription
• Enable personal growth and development

£504 a user

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at UKPublicSector@sap.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

573314011443199

Contact

David Dinsdale
+44 870 608 4000
UKPublicSector@sap.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Only available as a public cloud offering
• System requirements:
  • MS Windows/Mac OS. Check SAP Website for minimum versions
  • Browsers: IE, Firefox , Google Chrome, Safari
  • Plug-in: Adobe Flash Player 9,Java JRE,Adobe Reader
  • Connectivity: Minimum 2MB/sec. Recommend 10MB/sec+ for high quality performance

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 24/7
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Onsite support: No
• Support levels: E-mail Helpdesk, On-line Help, Onboarding in-application support
• Support available to third parties: No

Onboarding and offboarding

• Getting started: On-line training, 'Welcome Rooms' where customer can watch on demand videos/ e-learning to showcase how to use the solution
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Customers may request the removal of their data on completion of the contract; we will then process that within a timely manner and provide an update once all data has been removed from Learning Hub.
• End-of-contract process: Subscription auto-renews unless subscriber notifies SAP of termination before 30 days from renewal date

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: User interface can be adapted to user preferences by selecting icons to be displayed.
• Accessibility standards: None or don’t know
• Description of accessibility: WCAG 2.0 A
• Accessibility testing: Please refer to SAP Website
• API: No
• Customisation available: Yes
• Description of customisation: User interface can be adapted to user preferences by selecting icons to be displayed

Scaling

• Independence of resources: SAP Learning hub is built on the Success Factors Learning Platform. SAP SuccessFactors was designed and developed, from the outset, to be a highly scalable application. SuccessFactors also uses the concept of “PODS,” from a hardware perspective. A POD is a fault tolerant cluster of application & DB servers designed, as a scalable unit, to provide core processing and data storage services for fixed increment of customers.

Analytics

• Service usage metrics: Yes
• Metrics types: Users can view their Learning history and course completion
• Reporting types: Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Usage reports can be printed by subscribers. No data export facility
• Data export formats: Other
• Other data export formats: Print only
• Data import formats: Other
• Other data import formats: No data is uploaded by subscribers

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: For full information on our data centres, please consult this website: http://www.sapdatacenter.com/ If you have further questions relating to this, please let us know.
• Approach to resilience: For full information on our data centres, please consult this website: http://www.sapdatacenter.com/, If you have further questions relating to this, please let us know.
• Outage reporting: Outages are reported via a pop-up that users see on entering Learning Hub; banner notifications on training.sap.com also inform users of outages.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Via IP Filtering, 2 Factors Authentication. and other information can be provided on request
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: PWC
• ISO/IEC 27001 accreditation date: 2016
• What the ISO/IEC 27001 doesn’t cover: Please refer to https://www.sap.com/corporate/en/company/quality.html
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: Please refer to https://www.sap.com/corporate/en/company/quality.html

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: This information can be provided upon request Public information are our Data processing Agreement and Security policies available here: https://www.sap.com/corporate/en/company/security.html

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: All processes and policies are defined following best industry standards. Most of those policies are internal and are audited in our SOC2 Audit which is made twice a year and available to our customer
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: All processes and policies are defined following best industry standards. Most of those policies are internal and are audited in our SOC2 Audit which is made twice a year and available to our customer
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: All processes and policies are defined following best industry standards. Most of those policies are internal and are audited in our SOC2 Audit which is made twice a year and available to our customer
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: All processes and policies are defined following best industry standards. Most of those policies are internal and are audited in our SOC2 Audit which is made twice a year and available to our customer

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Fighting Climate Change; ; SAP is committed to a future sustainable world and acts as both an exemplar and enabler of sustainability. For the 16th consecutive year, SAP was named the Software Industry Leader in the Dow Jones Sustainability Index - https://www.sap.com/sustainability/our-approach.html. SAP is committed to fighting climate change by reducing carbon and other emissions. SAP became Carbon Neutral by 2023 and will be Net Zero by 2030. ; ; On any G-Cloud Contract, SAP will create a Social Value Action plan in collaboration with the buyer. Progress will be reviewed, and the plan will be refreshed annually. For fighting climate change, we expect that this plan will include: ; ; supporting your journey to Net Zero by ensuring renewable energy is used in the data centres providing the services and that all services will be 100% carbon neutral from the first day of service. ; ; offer a workshop to the buyer’s team on the sustainability features of the product that has been purchased and / or the wider SAP suite of sustainability offerings such as the Sustainability Control Tower. ; ; Work with the buyer’s team to promote the free, high-quality learning about sustainability that is available and free to any member of the public on the Open SAP learning portal at https://learning.sap.com.

  Covid-19 recovery

  COVID 19 Recovery ; ; On any G-Cloud Contract, SAP will create a Social Value Action plan in collaboration with the buyer. Progress will be reviewed, and the plan will be refreshed annually. To help local communities to manage and recover from the impact of COVID-19, SAP can support buyers in several areas. As part of the Social Value Action plan, SAP will: ; ; To support re-training and other return to work opportunities for those left unemployed by COVID-19, particularly new opportunities in high growth sectors. SAP will offer a range of free on-demand and facilitated training to communities served by the buyer. This will be delivered free using the SAP learning portal at https://learning.sap.com. Currently available courses include topics like Circular Economies, Opportunities from a Digitally Transformed Economy and New Work and Purpose. ; ; SAP offers buyers support in key areas for social value relating to COVID 19 Recovery – new ways of working to deliver services; support for the physical and mental health of people affected by COVID-19 and improved workplace conditions such as remote working and sustainable travel solutions. As part of the Social Value Action plan, we will offer a workshop to explain the support we can offer and add tasks to the plan where appropriate.

  Tackling economic inequality

  Tackling economic equality ; ; There are two themes outlined in the guidance relating to this area of social value - Create new businesses, new jobs and new skills; and increase supply chain resilience and capacity. ; ; With respect to skills, as part of the annual Social Value Action plan: ; ; SAP will offer a range of free on-demand and facilitated training to communities served by the buyer. This will be delivered free using the SAP Learning portal at https://learning.sap.com. Currently courses cover a range of in demand skills in the IT industry such as Artificial Intelligence, Analytics and Application Development. For these courses, where relevant, SAP will also provide access to technical platforms at no charge so that students may complete the practical learning components of each course. ; ; With respect to increasing supply chain resilience and capacity, as part of the annual Social Value Action plan: ; ; SAP will offer to brief the buyer’s procurement and finance teams on the opportunities relating to the SAP Ariba Procurement offering. This could include on-boarding the buyer’s suppliers to the SAP Business Network, a €3.2TN marketplace for suppliers where they can grow their businesses. SAP Ariba Procurement also offers capabilities around supplier risk management to ensure that the buyer’s supply chain achieves the desired level of resilience. The guided buying capabilities of SAP Ariba Procurement also allow the buyer to make it easy for staff to support and comply with organisational social objectives, for example spending with sustainable enterprises or local small businesses. SAP will also share our learnings from 5 by 5 in ’25, an initiative designed to encourage organizations across industries to direct more of their addressable spend toward certified social-enterprise and diverse-business suppliers. https://news.sap.com/2020/10/sap-launches-55by25-purposeful-procurement/

  Equal opportunity

  Equal Opportunity; ; SAP is committed to being one of the most diverse and inclusive software companies in the world. We proactively promote diversity, inclusion, and social justice and work to ensure that our workforce reflects the gender parity and demographics of all the regions where we have employees. We make every effort to ensure that all stages of the employee lifecycle are inclusive to enable employee success. As part of the Social Value Action plan, SAP will propose a Social Innovation Workshop to explore areas of equal opportunity and look at how we approach diversity and inclusion to see how a shared approach with the buyer could help the buyer’s staff and communities that the buyer serves. For example, SAP supports the following organisations and initiatives: ; ; Stemettes is an award-winning social enterprise working across the UK & Ireland and beyond to inspire and support young women and young non-binary people into Science, Technology, Engineering and Maths careers (known collectively as STEM). ; ; Enactus UK – SAP is the Platinum technology partner for Enactus UK, giving access to one of the UK’s largest innovation and entrepreneur networks in the UK. Enactus allows teams of students all over the country to work together to find innovative solutions to social issues within their local and international communities; ; ; Apps For Good believes that all young people should be empowered to take action on the things they care about most. They provide free tech innovation courses to schools, giving teachers ready-made education content, so young people from all backgrounds can develop computing and essential skills to create a brighter future through technology. Apps For Good partner with leading brands to keep their course content 100% free of charge to schools, as well as giving students the opportunity to directly benefit from their industry expertise.

  Wellbeing

  Wellbeing ; ; As part of the Social Innovation Workshop described in the Equal Opportunity section, SAP will include the theme of ‘Wellbeing’ to review optional initiatives that can be added to the Social Value Action plan. For example: ; ; Innovation – SAP offers clients the ability to run innovation workshops on themes that are important to clients. This is often in collaboration with users and communities who can codesign and create a proof of concept of solutions that would address specific challenges and opportunities. We will also offer free training on innovation topics via our SAP Learning portal - https://learning.sap.com. Current courses include Intrapreneurship – Employee-driven Innovation. ; ; Employee and community pulse – SAP is a leading provider of solutions relating to personal wellbeing. We offer to share our learnings of what works well for different challenges and situations that clients wish to explore. We can share examples of how organisations have supported the physical and mental health of their workforce. A current example would be around working practices and return to work in a post COVID pandemic world. ; ; Self-service and a great user experience are key principles of SAP services. We will share insights learned from working with many public service organisations and the world’s most recognised brands on how digital services can bring people and communities together. These insights may then trigger actions that can be added to the Social Value Action plan.

Pricing

• Price: £504 a user
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Access to SAP Learning Hub Discovery Edition. Limited content to provide potential users with an overview of the platform and the types of content available
• Link to free trial: https://training.sap.com/shop/course/hub001-sap-learning-hub-discovery-edition-learninghub-010-g-en/

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at UKPublicSector@sap.com. Tell them what format you need. It will help if you say what assistive technology you use.