IESE INNOVATION LTD

CareCubed - Brokerage

The next generation of digital care brokerage platform providing a secure online tool to handle the complete brokerage process in a single system. Configurable by customers to support streamlined processes, intelligent home-finding and deliver vital reports and data to aid strategic decision-making. Includes unique integration with CareCubed Cost of Care.

Features

• Covers all placement types, cohorts and age groups
• Secure web-based tool accessed via browser, no installation required
• Person-centered referral process for purchasing of care packages
• Configurable forms, templates and processes by the customer
• Developed in partnership to meet demands of purchasers and suppliers
• Integration with a range of systems/datasets including CareCubed CoC
• Single platform collates all data and correspondence gives complete chronology
• Simplified onboarding process for care providers
• Network of over 600 care commissioners across 70% of authorities
• Full reporting and dashboarding capabilities

Benefits

• Streamlined, fit for purpose processes mean significant efficiencies
• Customisable solution adapts with changing needs of customers and policy
• Provides instant intelligence to support both commissioners and providers
• CareCubed integration provides a benchmark price at point of brokerage
• Removes barriers experienced in rigid legacy systems
• Intelligence to support tactical and strategic decision making process
• Digitise manual processes and see a complete picture of individuals
• Improves supplier and purchaser relationships through a single, harmonised system
• Drives service improvement and better outcomes for residents
• Fast implementation with comprehensive set of training and support services

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at carecubed@iese.org.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

573329731356413

Contact

Craig White
07990586679
carecubed@iese.org.uk

About your service

• Service categories:

  Applications

  Production and operations

  Service industry and public sector operations

  • Healthcare
  • Education
  • Adult Social Care
  • Children's Social Care
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: CareCubed Cost of Care
• Cloud deployment model: Private cloud
• Service constraints: 1) currently covers data across England, Scotland and Wales; 2) requires use of a browser which supports secure SSL protocols
• System requirements: Browser that supports the most secure SSL protocols

User support

• Email or online ticketing support: Yes
• Support response times: System issues and bugs are classified and responded to in line with our SLA. ; ; For questions (rather than reports of system issues) we aim to reply within a business day. Depending on the nature of the query this may be a holding reply.
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Technical support and account management is included in our annual licence fee. Additional consultancy, onsite-support or training are chargeable as per our rate card.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: All new customers get immediate access and benefit from "getting started" instructions, online help, checklists, and introductory training videos (self-service). For many this is absolutely sufficient for their needs. Varying levels of implementation support are also available, including system training, negotiation training, case review sessions plus a range of other training and consultancy support agreed with the customer. This ensures immediate benefits are provided and the system is embedded into customer processes as BAU.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Primary users may download a full data export of their organisation's data at any time. This is initiated by the user, with output as a CSV file. Remaining data can be deleted by the customer.
• End-of-contract process: In advance of the contract end, the main business contact and/or primary users are advised of the end date and prompted to download any data they wish to retain, and to delete any cases from CareCubed if they wish to. On the contract expiry date, the iESE system administrators then switch off access to CareCubed for the exiting organisation.; ; CareCubed Brokerage client data deletion:; ; - Client informs iESE account manager of plan to leave CareCubed application.; ; - Account manager completes internal form notifying product team of request.; ; - Product team review details of request and confirm retention period or not.; ; - Internal ticket updated with scheduled deletion date.; ; - Product team carry out deletion using system admin and notify Account Manager.; ; - Account Manager confirms to client deletion complete.
• Documentation accessibility standard: WCAG 2.2 AAA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Application is responsive and can be accessed by browser on the mobile device.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AAA
• Description of service interface: There is an administrative control area which allows iESE to edit functions, see data, adjust settings and text.; We use a combination of WAVE and SiteImprove to regularly test the application, ensuring all aspects of accessibility (colour contrast, labelling, section ordering making sense to screen reading technology etc) remain at AAA standard.
• Accessibility standards: WCAG 2.2 AAA
• Accessibility testing: Local Authority clients have tested the service with JAWS
• API: No
• Customisation available: No

Scaling

• Independence of resources: IESE have their own pair of servers, and our private network is connected to ioMart's main backbone - so there is sufficient server resource and bandwidth available to mitigate the impact of high service demand. This is constantly monitored in real time. We do not cap specific customers' network speed, but our Firewall does allow this if necessary.

Analytics

• Service usage metrics: Yes
• Metrics types: Real time dashboards are available to customers on system usage in terms of no. of users, last log on dates for users, no. of cases created, cases shared with partners, cases with/without key data items (to drive improved use of system).
• Reporting types:
  • Real-time dashboards
  • Regular reports
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Users can export data into CSV file format by querying data or completing a full data extraction with a single click.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.8% uptime
• Approach to resilience: We use VMWare with both Veeam and Altaro to continually replicate virtual machines to another datacentre and to thco HQ (for data at rest) to provide a number of potential points of recovery. In the event of a disaster, the backup VMs can be brought online quickly.
• Outage reporting: We use UptimeRobot to continually monitor the service from an https perspective, which tells us of any issues within 60 seconds of them occuring. Our Cisco Firewall will also give us alerts of any downtime or intrusion. All users are informed via email if there are any disruptions to the service.

Identity and authentication

• User authentication needed: Yes
• User authentication: Multi-Factor Authentication (MFA)
• Access restrictions in management interfaces and support channels: Access is provided using the principle of least privilege (PoLP), where it is limited to the smallest number of users possible with only the access they need to complete the tasks required, and is revoked once access is no longer needed. This applies at all levels for system support, management, and development.
• Access restriction testing frequency: At least once a year
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: IESE operates a Information Security Management System which includes all relevant policies to meet ISO27001 standards.; ; This provides a framework for the management of information security, responsibility for the production, maintenance and communication of this Information Security Policy lies with the iESE Executive.; Training is undertaken as part of employee induction. Home & mobile working policy sets out Info security standards and these are externally audited annually. All staff prompted to refresh training and required to undertake an online test at least annually. The team are regularly briefed on the practical behaviours needed to enforce the policy and risks & issues are discussed at appropriate project & team meetings; The ISP, Home working and GDPR policy includes policies and processes relating to Information security including:; • Responsibilities and Ownership; • Information Classification and Categories; • User Management; • Software Management; • Reporting Losses; • Mobile Computing; • Data retention policy; Specific processes outlined include:; • Information Classification & Handling; • Do’s and Don’ts of Information Security; • Privacy Policy Notices; • Legitimate Interest Assessment Process; • Data Protection Impact Assessments; • information Security Incident Response Procedure; • Data Protection Impact Assessments (DPIA); • Data Breach Management; • Data Sharing
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We identify and document changes in the first instance, grouping requirements into releases. These requirements are developed to provide a complete description of the change, and risk assessed against three key areas - security, stability and compliance. Changes are developed in a separate environment to the customer's live servers, and contains no client data. The release is then rolled out onto a sandbox, to allow quality assurance and users to test and trial the changes. Once approved, they are then rolled out into the live environment, and monitored for 2 to 4 weeks to ensure there are no issues.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Using the tools -UptimeRobot for downtime or general application errors, Snort for internal monitoring, Cisco's alert service for intrusion on the firewall and Intruder.io (automated CREST level scan) , and monitoring the latest operating system and VM ware patches, we then assess any alerts or reports for false positives. If a vulnerability has been validated, we assess the risk. A decision is then made to fix or patch a vulnerability entirely, or, when there is no fix at present, mitigate the vulnerability by another means . The reports, alerts and logs are received regularly and form our continuous vulnerability assessment.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We use a combination of UptimeRobot for downtime or general application errors, Snort for internal monitoring, Cisco's alert service for intrusion on the firewall and Intruder.io to automatically scan for security issues in the application itself.
• Incident management type: Supplier-defined controls
• Incident management approach: IESE have an incident management process and flowchart described our GDPR policy documentation.; Users have the ability to report incidents to specific individuals via email, website, online via carecubed community and telephone.; • initial impact assessment to decide the appropriate response.; • Investigate and classify; • Containment:; • Report: Produce a report to clarify when, what happened, what the data contained, how many individuals were affected, and the cause of the breach; • Communicate outcome as per policy; This procedure is replicated within our sub-contract organisations.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 20%
• Over £5,000,001: 25%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR
• ISO/IEC 27001 accreditation date: Friday 23 May 2025
• What the ISO/IEC 27001 doesn’t cover: None
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: None of the criteria
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 1817b84d-231c-454c-9de0-6e7c24a01ab9
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at carecubed@iese.org.uk. Tell them what format you need. It will help if you say what assistive technology you use.