INFORMED SOLUTIONS LIMITED

InformedINSIGHT™ Data Unification and Data Integration Platform for Healthcare

InformedINSIGHT™ unifies geospatial, Earth Observation, IoT, and enterprise data for better data analysis and decision-making. Its data lake, catalogue, connectors and APIs support data analysis across structured and unstructured sources, data quality and metadata enrichment. Produces analysis-ready and decision-ready data integrated into in business workflows, with dashboards, analytics and reporting.

Features

• Data connectors: GIS, satellite, LIDAR, Earth Observation data, IoT
• Integrates document management systems, image, video, audio, field data
• Supports geospatial formats: WMS, WFS, GeoTIFF, GeoJSON
• Dynamic data querying across live and historical data
• AI and Machine Learning data classification and predictive modelling
• Data transformation pipelines: data validation, data enrichment, data processing
• Link related records for single trusted view across datasets
• Data quality rules: deduplication, standardisation and exception handling
• Configurable dashboards, interactive data visualisation, data mapping, customised reporting
• Intuitive user interfaces: filters, drill down layers, heat maps

Benefits

• Breaks down silos. Unifies cross-system data for business insights
• Improves data quality through validation and enrichment controls
• Speeds insight creation with searchable catalogue and APIs
• Embeds geospatial decision intelligence for place-based operations
• Reduces manual data wrangling across complex datasets
• Supports scalable ingestion of high-volume operational feeds
• Increases transparency with auditable, governed data pipelines
• Reuses data for multiple analytics use cases
• Accelerates reporting with analysis-ready datasets
• Improves decision confidence and speed with consistent, trusted data

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at opportunities@informed.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

573460114959063

Contact

Ana Demonacos
0161 942 2000
opportunities@informed.com

About your service

• Service categories:

  Applications

  Production and operations

  Service industry and public sector operations

  • Healthcare
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: InformedINSIGHT™ is offered as a fully managed Software as a Service, with service levels and support packages that can be tailored to your organiastion's needs.
• System requirements:
  • Fully managed Software as a Service
  • Supports all leading browsers
  • Responsive, accessible design works across multiple devices
  • Connectors for Case/Document Management, CRM, Database, GIS, filestore, IoT

User support

• Email or online ticketing support: Yes
• Support response times: Informed Solutions provides configurable Service Level Agreements (SLAs) that specify our response times for incidents and questions. The SLAs are tailored to your specific support requirements and range from supporting business critical national 24/7 infrastructure solutions through to SLAs based on core UK business hours. UK sovereign or global 'follow-the-sun' Service Desks can be provided up to 24/7/365. All clients are provided with access to our Service Management portal (PRISM), which offers a full suite of incident reporting, SLA tracking, chat, self-service support and guidance, and service monitoring features.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: All of our services undergo appropriate functional, non-functional and accessibility testing. They also provide a proven assisted digital journey that ensures that users with assisted digital needs receive the same high quality user experience.
• Onsite support: Yes, at extra cost
• Support levels: Informed Solutions provides configurable Service Level Agreements (SLAs) that specify our response times for incidents and questions. The SLAs are tailored to your specific support requirements and range from supporting business critical national 24/7 infrastructure solutions through to SLAs based on core UK business hours. UK sovereign or global 'follow-the-sun' Service Desks can be provided up to 24/7/365. All clients are provided with access to our Service Management portal (PRISM), which offers a full suite of incident reporting, SLA tracking, chat, self-service support and guidance, and service monitoring features.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: Informed Solutions is a 30-year established, double-Queen's Award winning supplier to UK Government with extensive experience of supporting clients through technology-enabled business change. We provide a suite of supporting services to enable clients to get the most out of the solution, including:; ; - Deployment planning; - Form and workflow configuration training and support; - Integration with corporate systems; - End user training (videos, documentation, train-the-trainer); - Roll-out support; - Cyber-security liaison and penetration testing support
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Our Terms of Service set out a detailed approach for ensuring that clients can extract all of their data when the contract ends using open-standards based bulk exports.
• End-of-contract process: The license is provided based on the annual contract and cost. If the contract is not extended, the software will not be available; however, data will still be available for export/extraction for a period of 30 days after contract expiry.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Responsive design approach, based on the GOV.UK Design System
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: All user interfaces are delivered through a browser and built on the GOV.UK Design System.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: All of our services undergo appropriate functional, non-functional and accessibility testing. They also provide a proven assisted digital journey that ensures that users with assisted digital needs receive the same high quality user experience.
• API: Yes
• What users can and can't do using the API: The platform provides a suite of secure, open-standards based REST APIs for:; - Integration with enterprise systems (including Case Management, Document Management, CRM and Geospatial); - Secure access to data catalogue, discovery and publishing services; - Secure, authenticated two-way data interchange; - Headless access to data analysis, geospatial and AI services; - IAM and Single Sign On
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The platform offers a range of quick and easy to configure customisations that can be undertaken by system administrators, inlcuding: connectors to different document stores and document management systems; document ingestion and processing pipelines, workflows and validation; document summarisation and analysis interfaces; document handling, management, generation and output workflows; role based access controls (RBAC); MI analytics and reporting dashboards

Scaling

• Independence of resources: The solution has been architected to Informed Solutions' ISO9001, ISO27001 and ISO42001 certified software engineering standards using hyperscale cloud providers and well-architected best practices to be highly performant and available, using features including serverless technology; automated elastic scaling at each tier, and cross-data centre redundancy. Each client deployment resides in a logically segregated and performance-optimised environment.

Analytics

• Service usage metrics: Yes
• Metrics types: Detailed metrics are captured across each stage of the process including: (1) behavioral analytics, application volumes, automated responses at application stage (2) triage volumes, case type breakdowns, triage officer deployment, case routing and timings and performance at triage stage, (3) decision types and volumes, usage of decision support features, time to decision, decision maker insights at decision stage. Performance against KPIs can be configured and monitored and the platform includes real-time, configurable, rich interactive dashboards for managers and administrators (including charts/graphs, segmentation and drill-throughs). Standard reports can configured for periodic automated production and circulation.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Our Terms of Service set out a detailed approach for ensuring that clients can extract their data using open-standards based bulk exports.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • Microsoft Office
  • PDF
  • Geospatial (ShapeFile)
  • SQL Database export
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • Microsoft Office
  • PDF
  • Geospatial (Shapefile)

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: InformedINSIGHT™ is offered as a fully managed Software as a Service, with service levels and support packages that can be tailored to your organiastion's needs.
• Approach to resilience: The solution has been architected using hyperscale providers and cloud best-practice to be highly resilient and features: serverless capabilities; automated elastic scaling at each tier, and; cross-data centre redundancy. Each client deployment resides in a logically segregated environment.
• Outage reporting: Service uptime is automatically monitored. Alerts (SMS and email) are automatically raised in the event of downtime. Dashboards and APIs are available on request.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: Users are authenticated using modern, standards-based identity and access management. The service can integrate with enterprise identity providers (including Microsoft EntraID) to provide Single Sign On. The solution enforces authentication policies including multi-factor authentication, conditional access and password standards, with Role Based Access Control (RBAC).
• Access restrictions in management interfaces and support channels: We provide comprehensive access control management through RBAC controls, with administrator access further secured through hardware MFA.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Informed Solutions operates an ISO 27001 certified Information Security Management System which sets out and mandates detailed security policies and processes. We are happy to share details with clients.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We operate mature, industry best-practice DevSecOps methods (which form part of our ISO 9001 certified Quality Management System). Our approach uses automation for robust, auditable and controlled configuration and change management.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We manage all cyber risks through our ISO27001 certified Information Security Management System (ISMS), which strictly controls and monitors the Confidentiality, Integrity and Availability of all aspects of our business, including services and systems provided to our clients.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We apply a suite of cloud-based protective monitoring processes by default (details on application), which feed into automated alerting, response and resolution processes.; ; Further, we can offer clients dedicated Security Operations Centre capabilities (up to 24/7/365) depending on their specific SLAs and requirements.
• Incident management type: Supplier-defined controls
• Incident management approach: Our Incident and Problem Management processes ensure rapid resolution of IT disruptions and investigates root causes to prevent future occurrences. Incidents and problems are addressed quickly to minimise operational impact in a cost-effective manner to improve service reliability, availability, and user satisfaction. Our processes are based on ITIL best-practice and form part of our ISO9001 certified QMS.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0.5%
• Between £500,001 and £1,000,000: 0.75%
• Between £1,000,001 and £2,500,000: 1%
• Between £2,500,001 and £5,000,000: 1.5%
• Over £5,000,001: 2%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Lloyds Register Quality Assurance (LRQA)
• ISO/IEC 27001 accreditation date: Saturday 24 May 2025
• What the ISO/IEC 27001 doesn’t cover: The scope of Informed Solutions’ ISO/IEC 27001 certification covers the provision of independent management and technology consultancy services performed at the company’s Altrincham and London sites, including supporting financial, commercial, personnel, corporate administration, business development and corporate infrastructure operations. All other activities are outside of scope.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Lloyds Register Quality Assurance (LRQA)
• ISO 9001 accreditation date: Saturday 24 May 2025
• What the ISO 9001 doesn’t cover: The scope of Informed Solutions’ ISO 9001 certification covers the provision of independent management and technology consultancy services, including supporting financial, commercial, personnel, corporate administration, business development and corporate infrastructure operations. All other activities are outside of scope.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 2eafc686-baea-4f5f-a9d0-8fc2276756d1
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 20ee3a5d-4df1-4670-98eb-227ed350c554
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at opportunities@informed.com. Tell them what format you need. It will help if you say what assistive technology you use.