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  1. Digital Marketplace
  2. Lot 2: Cloud software
  3. Chambury Health and Social Care Core Skills eContent Library (e-Learning CSTF)
Chambury Learning Solutions [Chambury Consulting Ltd]

Chambury Health and Social Care Core Skills eContent Library (e-Learning CSTF)

Chambury Learning Solution's eContent written in line with current UK legislation. Courses are designed by highly experienced content developers specialising in user engagement and interaction. Courses are fully responsive working on any device, anywhere with an internet connection. Our App delivers content on-line and off-line.PC, Mac, Tablet and SmartPhone compatible.


  • Learning Management, delivery and reporting
  • eLearning Management, delivery and reporting
  • Real time analytic, aggregative, and graphical reporting
  • Create and manage online learning
  • ePortfolio
  • Deployment, design and consultancy services
  • Training, support and coaching services
  • Transition from existing LMS to Totara LMS


  • Realtime reporting abilities for your internal monitoring and external audits
  • Bespoke content theme design to reflect your brand
  • UK hosted web based access HTTPS with HRMS /AD integration
  • Compliance training delivery with RAG and graphical reporting
  • Full project coaching services with your team to get results
  • Build on flexible open source infrastructure
  • Easy access and great staff user experience
  • Future proofed, flexible and capable of growing with the organisation
  • Reduce costs with interactive and easy to manage online learning
  • Realise the full potential of rolling out self service.


£1.15 to £26 a user a year

  • Free trial available

Service documents

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G-Cloud 13

Service ID

5 7 3 6 2 6 0 4 8 9 6 8 7 1 1


Chambury Learning Solutions [Chambury Consulting Ltd] Richard Chambury
Telephone: 01706397037

Service scope

Software add-on or extension
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints
Every instance of the system is designed and provided to meet the needs of each customer.

Planned maintenance is excluded from SLA calculations. At least 5 working days of notice will be provided for any maintenance taking place between 5pm and 8am. At least 10 working days of notice will be provided, for any maintenance taking place between 8am and 5pm. System patch updates and upgrades will be scheduled in line with customer requirements to meet local timeframes and to avoid 'busy' periods.
System requirements
  • PC or Mac
  • Microsoft Windows XP or higher
  • Mac OS X 10.5 (Leopard) or higher
  • Microsoft Internet Explorer 8 or higher
  • Firefox 3 or higher
  • Safari 4 or higher
  • Minimum bandwidth 256 kbps

User support

Email or online ticketing support
Email or online ticketing
Support response times
The Online Helpdesk is available 24/7/365.

Tickets are responded to during UK Office Hours;

Monday to Thursday 8.30am - 5.30pm
Friday 8.30am - 5pm
Saturday and Sunday - Closed

Tickets are responded to based on priority and due date with normal level queries being resolved within 4 days, high /urgent level queries within 1 day.
User can manage status and priority of support tickets
Online ticketing support accessibility
None or don’t know
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Onsite support
Support levels
Support for eContent is available through our Helpdesk and telephone support team. The online Helpdesk is available 24/7/365 with all queries being answered during UK office hours Monday to Friday, 8.30am to 5.30pm.
Support available to third parties

Onboarding and offboarding

Getting started
Upon agreement design and theming is agreed so the site can go-live with local branding on dedicated dashboard(s).

A ‘go-live’ date is agreed for access to the eContent for your employees at which point your administrator will be trained in the live system.

Deployment is very quick with the only requirements from the organisation being a Style Guide and CSV containing users who will require access.
Service documentation
Documentation formats
  • PDF
  • Other
Other documentation formats
  • Word
  • Excel
  • Online Project Toolkit
  • PDF
End-of-contract data extraction
A full copy of user reports for the organisation would be provided on request at the end of any contract.

The end user can extract data at any time during the contract period using core system reports.

All data input can be retrieved.
End-of-contract process
Upon termination of the contract a process will be agreed to provide access to data from within the system. The customer can extract any data they require through front end reports and we will supply a full copy of the back end reports for the organisation.

The learning content and /or system code including code for any customisations /plugins will not be provided.

Upon expiry of the agreement any specific reports that the customer requests from the supplier will be charged at the standard day rate.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
Out-of-the-box eContent /eLeaning is designed to be fully responsive – meaning the user interface will adjust seamlessly depending on what device you are using; desktops, laptops, tablets or smartphones.

All features available on the desktop site are available on the mobile site. The site responds to the screen size and distributes content appropriately to be displayed on desktop, smartphone and tablet devices.
Service interface
User support accessibility
WCAG 2.1 AA or EN 301 549
What users can and can't do using the API
RESTful, SOAP, XMLRPC, JSON and AMF, SCORM and LTI standards, NTLM, Shibboleth. LDAP and SAML, SQL and Oracle database connections
API documentation
API documentation formats
API sandbox or test environment
Customisation available
Description of customisation
Bespoke themes can be added to the courses to make them reflect your organisation and our content developers can work with your SME’s to create bespoke modules and customise the existing content [at additional cost].

Where a customisation is required we work with the customer(s) to define the process, wireframes to meet specification. This can be with a single customer, or within our customer user groups where collaboration is required /desired.

Customisations are developed by our in-house developers and launched on staging for local testing, and on production once agreement is confirmed.


Independence of resources
All services include uptime performance monitoring, server updates, and SSL/TLS security. This can be scaled up if required to accommodate large usage or content needs (costs may increase if more capacity is required).

Our developers have access to dashboards that inform of CPU, RAM and SDD use and any limitations on the service. High level risks are automatically sent to developers by email and SMS for necessary action(s).

All sites are optimised for local usage and monitored for improvement ongoing to ensure all sites operate at optimal efficiency.


Service usage metrics
Metrics types
Service metrics are provided through an online dashboard at administrator level.
Reporting types
Real-time dashboards


Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Report results can be exported to a file or automatically emailed as a file attachment in the following formats.

Export in Excel format
Export in text format (CSV)
Export in Open Office spreadsheet (ODS)
Export in PDF format (portrait)
Export in PDF format (Landscape)

Reports can be saved to the file system on the server and schedule reports to run automatically at predefined times.

Totara LMS will automatically run the report and send a copy via email to the email address in the user's profile or save it to the specified directory.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
  • Excel
  • PDF Landscape
  • PDF Portrait
Data import formats

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
We work to make your System available for use over the internet 24 hours per day, 7 days per week. We provide a hardware infrastructure that we calculate, using reasonable estimations and based usage figures that you have provided us, will allow us to provide the service that you need. If the usage patterns of your users increases or changes in profile dramatically, we will inform you of this and suggest a revised hardware infrastructure.

99.5% uptime guarantee.

Backups are kept on and off server so a system can be restored timely.

Planned maintenance is excluded from the calculation. At least 5 working days of notice will be provided for any maintenance taking place between 5pm and 8am. At least 10 working days of notice will be provided, for any maintenance taking place between 8am and 5pm.

If a dispute arises out of or in connection with the contract or performance, validity or enforceability of it (Dispute) then the parties shall follow an agreed procedure.

NB; Changes or enhancements to the infrastructure are subject to agreement and may not be covered by our original contract and fees.
Approach to resilience
This information can be made available on request.
Outage reporting
Hosting and Maintenance includes uptime performance monitoring, server updates, security that can be scaled up if required to accommodate large usage or content needs (costs may increase if more capacity is required).

Our developers are alerted to potential risks via server dashboards that show CPU, RAM and SDD capacity /usage /spikes. Email alerts to our developers are also in use to alert them of issues before they arise.

Identity and authentication

User authentication needed
User authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Other user authentication
Authentication methods (also known as authentication plugins) include:

Manual accounts: Username and password
No login: Suspends user account.
Email-based self-registration: Enables users to create their own accounts.

// The following methods rely on authentication with an external server /DB.
CAS server (SSO):
External database:
FirstClass server:
IMAP server:
LDAP server:
SAML server:
Moodle Network authentication:
NNTP server:
POP3 server:
RADIUS server:
NTLM/Integrated Authentication.

PAM (Pluggable Authentication Modules): Account details come from the operating system Totara is running on, via PAM (can only be used Linux/Unix).
Access restrictions in management interfaces and support channels
Access to management interfaces are through system defined and user defined URPs. Site Administrators can defined as many local URPs as required to reflect local requirements. Full access to define permissions can be granted as appropriate.

Support channel access is determined in agreement with the customer. A user can view their own tickets, or all tickets for their organisation.
Access restriction testing frequency
At least every 6 months
Management access authentication
Dedicated link (for example VPN)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
A BSI standard which certifies that our data centre management systems conform to their rigorous security standards, especially with regards to managing security risks.

This certification consists of 133 controls and applies to the architecture of the entire Information Security Management System.

Our data centre partners have implemented a complete version of ISO 27001. The Statement of Applicability (SoA), which can be viewed here, allows certified parties to determine which controls apply to them. We have implemented all 133 controls.
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications
Any other security certifications
  • Cyber Essentials
  • Cyber Essentials Plus

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
Cyber Essentials
Information security policies and processes
We have policies in place for;

- Business continuity;
- Confidentiality and Data Sharing;
- Information Governance and security;
- Hosted services SLA;

We have standard operating procedures for all employees for core processes to ensure that information security is adhered to, All staff are required to agree to and sign the above mentioned policies, and are monitored via quarterly reviews.

The reporting structure is as below;

- Learning System Consultants report to the Managing Director;
- Senior Developer reports to the Managing Director;
- Helpdesk Support Technicians report to the Senior Developer;
- Junior Developers report to the Senior Developer;

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
If either party requests a change to the scope or execution of the Services including patch updates /upgrades, the Supplier shall provide a written estimate of the likely time required to implement the change including any necessary variations to the Supplier’s charges, the likely effect of the change and any other impact of the change on this Agreement.

Once agreed the changes, any addition costs, the Services, Project Plan and any other terms of this Agreement will be updated. All changes are tested in a staging environment for local testing prior to installation to the production environment.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We have intrusion detector service for each server that monitors all servers and ports combining port scanning with regular vulnerability assessments of the configuration and software to highlight potential areas of exploit.

We monitor changes to configuration and binaries, maintaining a change audit trail.

Alerts are sent to an email address whenever a significant event occurs on the server allowing us to react where necessary. We then take any necessary actions to fix the vulnerability (even if the alert is a false positive). This include DDOS attacks or brutal force attacks and monitors all changes in the system.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We combine port scanning with regular protective assessments of the server configuration and software in order to highlight potential areas of exploit. We actively monitor all connections to our servers controlling access only to approved users /machines on dedicated IP addresses.

Where a penetration attack takes place automated emails alert technical staff to the attack so actions can be taken. Following any vulnerability we check if any data was compromised /taken. Access credentials for all users /servers are changed following any vulnerability regardless of status.

Any attacks are managed as the alert is raised with actions immediately taken.
Incident management type
Supplier-defined controls
Incident management approach
User can report incidents within our online Helpdesk by raising a ticket. A complaint /Incident would be allocated to the appropriate team member(s) for investigation. Incidents are dealt with by senior team members.

• Reply acknowledges incident within 5 days
• Record incident in our central register (SharePoint) within 1 day.
• Acknowledge customer reply within 3 days.
• Investigate commences.
• Team member contributions within 5 days
• Examination of replies within 4 days
• Meeting to discuss outcome within 5 days
• Letter to confirm outcome within 2 days

We retain the right to amend process and timescales.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
Connected networks
  • Public Services Network (PSN)
  • NHS Network (N3)

Social Value

Equal opportunity

Equal opportunity

GENERAL 1.1 Chambury Consulting Limited embraces diversity and will seek to promote the benefits of diversity in all of our business activities. We will seek to develop a business culture that reflects that belief. We will seek to widen the media in which we recruit to ensure as diverse an employee and candidate base as possible. We will strive to make sure that our clients meet their own diversity targets. 1.2 Chambury Consulting Limited is committed to diversity and will promote diversity for all employees, workers and applicants and shall adhere to such a policy at all times. We will review on an on-going basis all aspects of recruitment to avoid unlawful or undesirable discrimination. Chambury Consulting Limited will treat everyone equally irrespective of sex, sexual orientation, gender reassignment, marital or civil partnership status, age, disability, colour, race, nationality, ethnic or national origin, religion or belief, political beliefs or membership or non-membership of a Trade Union or spent convictions, and places an obligation upon all staff to respect and act in accordance with the policy. Chambury Consulting Limited is committed to providing training for its entire staff in equal opportunities practice. 1.3 Chambury Consulting Limited will not accept instructions from clients that indicate an intention to discriminate unlawfully.

Full policy available by request.


Our staff wellbeing policy explains and sets out the company’s commitment to the wellbeing of all staff. It outlines how the company will support its staff, its ongoing commitment to staff training, and ensuring that all staff are treated fairly and professionally at all times. Full policy available by request.


£1.15 to £26 a user a year
Discount for educational organisations
Free trial available
Description of free trial
Access to a dedicated demo zone in order to trial and pilot the eContent with a group of users. Trial access provides full access to 4 courses. Trial services are time limited and in a shared environment.
Link to free trial
A dedicated URL will be provided following initial meeting

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.