NHS Shared Business Services

NHS SBS Robotic Process Automation (RPA) and Intelligent Automation Service

At NHS SBS, we deploy scalable automation solutions to better utilise the actual and digital workforce. Through process discovery, strategic design principles and continuous improvement, we work with leading vendors to tailor RPA solutions with embedded machine learning and artificial intelligence capabilities to enhance repetitive processes, enabling value-add activities.

Features

• RPA & Intelligent Automation as a fully managed service
• Advisory support for the identification of suitable opportunities for Automation
• Process discovery workshops to explore metrics and focus areas
• Strategic design activities to optimise and reinvent process efficiencies
• Utilises key performance indicators (KPIs) for before and after states.
• Ensures the right infrastructure and license count configuration.
• Process auditing via documentation for ‘As-Is’ and ‘To-Be’ states.
• Technical development and customised integration considerations
• Vendor agnostic, (Microsoft, UiPath, Blue Prism and Automation Anywhere)
• Mulesoft enablement of automation integrations into Salesforce and Oracle applications

Benefits

• Delivers secure, cost-efficient, scalable, resilient RPA & Intelligent Automation solutions
• Enables operational efficiencies, enables staff focus on frontline patientcare
• Contributes to a significant reduction in operating costs
• Experienced team with a proven track record in project delivery
• Agnostic RPA solution approach, ensuring the correct vendor selection
• Flexible demand capability in response to customer needs
• Access to industry leading vendors through partnerships

£350 an instance

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sbs-b.bidmanagement@nhs.net. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

573753838550663

Contact

Louise Hillcoat
07720899258
sbs-b.bidmanagement@nhs.net

Planning

• Planning service: Yes
• How the planning service works: Our experienced team at NHS SBS collaborates closely with clients to craft a comprehensive roadmap for the implementation of RPA technology cloud services. We establish a true partnership, prioritising a deep understanding of your objectives and challenges. Our holistic offering encompasses design, planning and consultancy services throughout the entire transformation lifecycle.; ; To ensure alignment with your specific needs, we conduct tailored planning workshops to delve into local requirements, considerations and exceptions, while adhering to standardised methodologies. By customising our plans to fit your unique context, we lay the groundwork for a successful implementation journey. Not only deploying RPA solutions, but ensuring the solutions align with your long-term goals. Our focus is on delivering solutions that are not only effective but are safe and scalable, maximising the value of the services available. This support does not end with the initial implementation, as we remain committed to your success, providing guidance as you navigate your RPA adoption.
• Planning service works with specific services: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: NHS SBS offers comprehensive quality assurance (QA) and performance testing services to ensure that software systems and applications meet high standards of quality and efficiency. Our approach starts with a detailed assessment to identify critical performance indicators and functionalities that need focus.; ; We conduct rigorous QA through both manual and automated testing methods to identify and address defects early in the development process, minimizing post-deployment issues. This includes functional, integration, system, and user acceptance testing, all tailored to the specific needs of the healthcare environment.; ; For performance testing, we simulate various operating conditions to assess how systems perform under different levels of load and stress. This helps pinpoint performance bottlenecks and ensures that systems can handle expected user loads and data volumes efficiently.; ; Through these services, NHS SBS enables healthcare organisations to ensure their applications are functionally accurate, robust, and reliable, ultimately improving healthcare services and patient outcomes.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: No constraints to detail at this stage. NHS SBS will collaborate with you during the proposal stage to identify any such constraints tailored to local considerations and requirements.

User support

• Email or online ticketing support: No
• Phone support: No
• Web chat support: No
• Support levels: N/A

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: DNV
• ISO/IEC 27001 accreditation date: 24 February 2016
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We are dedicated to delivering social value and fighting climate change as part of everything we do and for the NHS SBS Robotic Process Automation (RPA) and Intelligent Automation Service, implementing a more efficient, digital-first solution is core to supporting the NHS achieve Net Zero. ; Our NHS SBS goal is to reach Net-Zero by 2040, 10 years earlier than the government target, and we are proud to have achieved a 33% reduction against our 2019 baseline. Our Net-Zero agenda guides our work on reducing our impact on the environment, and we have the flexibility to deliver specific actions for our individual contracts. ; NHS SBS brings extensive experience of fighting climate change as showcased through our CDP A-List position and our new Level 4 Evergreen assessment maturity rating. We will work with our customers to understand their specific social value needs and implement programmes that are proportionate, but always in addition, to the contract. ; For customers using NHS SBS Robotic Process Automation (RPA) and Intelligent Automation Service, we can baseline and deliver contract specific emissions reporting. Alongside this, we work from energy efficient buildings and offer working from home and flexible arrangements for all staff to reduce travel emissions. Moreover, we have a digital, cloud-first policy for all our services, aimed at minimising paper usage with an average target of 50% reduction over the life of the contract. ; Our dedicated Sustainability and Social Value team can share knowledge, and best practise with our customers through training to support emissions reduction. Finally, in addition to the core service, we can offer all employees working on this service 3 volunteering days which can be allocated to supporting environmental initiatives in the local area with partners such as Sow the City and the White Rose Forest.

  Tackling economic inequality

  We are dedicated to delivering social value and fighting climate change as part of everything we do and for the NHS SBS Robotic Process Automation (RPA) and Intelligent Automation Service, implementing a more efficient, digital-first solution is core to supporting the NHS achieve Net Zero. ; Our NHS SBS goal is to reach Net-Zero by 2040, 10 years earlier than the government target, and we are proud to have achieved a 33% reduction against our 2019 baseline. Our Net-Zero agenda guides our work on reducing our impact on the environment, and we have the flexibility to deliver specific actions for our individual contracts. ; ; NHS SBS brings extensive experience of fighting climate change as showcased through our CDP A-List position and our new Level 4 Evergreen assessment maturity rating. We will work with our customers to understand their specific social value needs and implement programmes that are proportionate, but always in addition, to the contract. ; For customers NHS SBS Robotic Process Automation (RPA) and Intelligent Automation Service, we can baseline and deliver contract specific emissions reporting. Alongside this, we work from energy efficient buildings and offer working from home and flexible arrangements for all staff to reduce travel emissions. Moreover, we have a digital, cloud-first policy for all our services, aimed at minimising paper usage with an average target of 50% reduction over the life of the contract. ; Our dedicated Sustainability and Social Value team can share knowledge, and best practise with our customers through training to support emissions reduction. Finally, in addition to the core service, we can offer all employees working on this service 3 volunteering days which can be allocated to supporting environmental initiatives in the local area with partners such as Sow the City and the White Rose Forest.

  Equal opportunity

  At NHS SBS, we recognise that a diverse workforce is key to the success of our business, encouraging different approaches and greater creativity. It is integral to our values that we are an actively inclusive employer. ; For any contracts delivered under the G-Cloud framework, we will work with customers to understand how we can create projects to support equal opportunity in alignment with the service being provided. Our dedicated Sustainability and Social Value team will support customers to understand their Social Value focus areas and drive and deliver bespoke activity in these areas.; In relation to equal opportunity, for customers that utilise NHS SBS Robotic Process Automation (RPA) and Intelligent Automation Service, where appropriate, we will undertake a bespoke materiality assessment to determine the diversity of the workforce. This can look at data points including but not limited to, gender, religion, ethnicity, and disability. For this service, where improvements are identified, we can work alongside partners, customers, and our teams to implement programmes to address areas for improvement. ; For example, we recognise there is a UK-Wide disability employment gap, a key priority for the NHS. For this service, we would work with our partner DFN Project search to support young people with disabilities into internships in our organisation looking to target at least 4 young people per year. ; We have 7 strong inclusivity and diversity networks, and one area of focus is supporting women to reduce the gender gap, therefore, at NHS SBS, we have a mentoring programme for our female colleagues to utilise to support confidence and development in our organisation. However, to build on this further, for new contracts, we will ensure that any applicant from our service, is given a place on the mentorship programme to improve the skills development of females.

  Wellbeing

  NHS SBS is dedicated to delivering social value and supporting staff wellbeing. We provide a working environment that contributes to positive health and wellbeing and are committed to supporting the overall wellbeing of the communities we are a part of. ; For employees who work on this service, we will empower managers and employees to work together in a trusting and open-minded way to achieve a healthy work/life balance for all.; Our employee centred initiatives can be implemented alongside NHS SBS Robotic Process Automation (RPA) and Intelligent Automation Service, both in our organisation and by sharing best practise with customers. These initiatives include: ; - Accessible recruitment practices; - Flexible working options for all employees; - An employee assistance programme that supports employees with anything from mental and physical health issues to financial and legal concern; - Healthcare benefits; - An Employee Trust (providing financial support in times of hardship); - Mental Health First Aiders who act as a first point of contact for employees; ; Recent new measures designed to prevent and manage risks to employee wellbeing, together with appropriate training and individual support include:; - running regular initiatives to raise awareness of mental health issues at work. ; - encouraging all managers to have ongoing conversations about wellbeing and mental health with all their reports. ; In addition to supporting our colleagues who work on this service, we can also support the wellbeing of our wider community through our volunteering programme, which can deliver three days per employee and can focus on wellbeing projects such as those that support mental health, including social prescribing activity. ; ; Our dedicated Sustainability and Social Value team can support customers to understand their Social Value focus areas and drive and deliver bespoke activity in these specific areas.

Pricing

• Price: £350 an instance
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sbs-b.bidmanagement@nhs.net. Tell them what format you need. It will help if you say what assistive technology you use.