INNOVATION TECHNOLOGY AND BUSINESS SOLUTIONS LIMITED

Cloud-technologies Comparison and Benchmark

Innova-tsn supports its clients when deciding which way to move forward, be it the decision to chose a Public Cloud or the other or the decision to use an specific cloud native service versus another market solution.

We can support the definition and prioritisation of requirements to be covered

Features

• Requirements prioritisation to guide the analysis and find trade-offs
• Multiple step approach to analyse possible alternatives cost effectively
• Global view of all critical aspects
• Hands-on experience in implementing and using cloud-based technologies.
• Extensive experience to quickly narrow the scope of possible alternatives
• Capacity to engage with vendors and organise demos and PoCs
• Experience in running PoCs to validate specific requirements
• Innova’s Analytic and Big Data lab to validate new features

Benefits

• Well-structured approach with clear outcomes
• Support internal decision-making process
• Expert knowledge to quickly narrow the scope of possible alternatives
• Comprehensive analysis considering all critical aspects.
• Good quality access to vendors and cloud providers
• Capacity to dig into the details before deciding
• Not paper-work decision making: prove critical aspects in a lab

£475.00 a unit a day

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rocio.deleon@innova-tsn.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

573940788487850

Contact

Rocio De Leon
+44 790 775 9366
rocio.deleon@innova-tsn.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: There are no constraints assosiated with this service
• System requirements: Complying with security requirements

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our response time takes into account several factors such as, nature of the incident raised and available resources. ; As a general rule, we always work towards our clients SLAs, which varies depending on the project. ; Typically, we aim to respond to user inquiries as quickly as possible, ideally within hours or even minutes for critical issues.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Onsite support
• Support levels: We provide support for levels 2, 3 and 4. Level 0 & 1: Excluded (HelpDesk & Operation). We do provide: Level 2: Cloud Architect or Cloud Engineer. Level 3: Expert Support. (Escalation from level 2). Level 4: Incident management that require liaison with cloud/sw vendors, for issues that require patch or evolution and 3rd party support. ; SLAs and cost depend on the specific customer and project. We can provide support during working hours 8x5 or 9x5, working hours with on-call services for incidents outside the regular working hours, or 24x7 if needed and agreed up on. ; Innova-tsn always appoints a technical account manager for every project or service. A cloud support engineer will be involved in the project or service as well, with a dedication and reporting duties that might vary depending on the initiative. In some cases s/he can be the first point of contact for the support issues, in other cases the support team and/or the manager will be the ones to ask for his/her direct support. An escalation process from the first line of contact to the manager and/or the experts is always in place.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: The onboarding process is tailored to the customer and the initiative. However, Innova-tsn has a general framework that applies and adapts to each project and service. This includes a constant knowledge transfer during the initial part of the project (it can be in the Discovery, Design and/or Deployment and UAT Phases), Weekly meetings to share progresses and documentation for both business and technical users. Once the service is Live, Innova-tsn usually provides a series of workshops designed for business and technical users. The workshops are intended to (when applicable): Describe the service, including scope, processes and SLAs; Describe the technology behind it; Describe new functionalities; Identify and Explain the most common User Stories / Use cases. The processes include the proper process to contact the support service, via email or phone, as well as the usual escalation process and key-people in the service. Furthermore, after the workshop(s), a shadowing or hands-on support phase is usually recommended. In this phase, someone from the service is working alongside the client´s team, with a dedication, to accompany them in the daily tasks.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: This is dependent very much on the type of service provided.; The options are:; In a database we provide an export of all data. ; In a DataLake we give admins access to copy the data to another repository.
• End-of-contract process: In all our services we include a phase of "return of service" in which we describe in detail all the steps we follow to ensure its continuity in another hosting or terminate it.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: Yes
• Compatible operating systems:
  • Linux or Unix
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There is no difference
• Service interface: No
• User support accessibility: WCAG 2.1 A
• API: No
• Customisation available: Yes
• Description of customisation: This would depend on the requirements of the clients needs. We would engage in conversations with you to assess what customisation will work for you.

Scaling

• Independence of resources: We do not share infrastructure between customers.

Analytics

• Service usage metrics: Yes
• Metrics types: We can provide: Monitoring reports of the infrastructure with performance, availability, costs, etc. We are open to discussing which metrics specifically our client will prefer.
• Reporting types:
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: Protecting data at rest is provided by the public cloud
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: This is dependent to a large extent on the type of service provided.; ; A database provides an export of all data. ; In a DataLake we give admins access to copy the data to another repository.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: IPsec or TLS VPN gateway
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Our level of availability is dependent on what Innova-tsn and the client agrees, and what is stipulated in the contract. The Maximum level is 99.99 %.
• Approach to resilience: We operate a pay-as-you-go service in the public cloud The "pay-as-you-go" service model for our cloud services ensures our clients are charged based on their actual usage of resources, such as computing power, storage, and data transfer.
• Outage reporting: Through monitoring alerts and publications on the official websites of cloud service providers

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: These services are on separate networks that are neither visible nor accessible from the users' network. Only administrators with named users have access and their access is audited.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA
• ISO/IEC 27001 accreditation date: 2023
• What the ISO/IEC 27001 doesn’t cover: The certificate covers a comprehensive approach to information security and asset protection in accordance with the ISO 27001 standard, plus data protection extension 27701
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: ISO 27701:2019 (UKAS)

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Best practices of the cloud where the infrastructure is deployed

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Being ISO 27701 certified, we comply with the ISMS change management process.; Our Information Security Management System (ISMS) change management process is crucial for ensuring that changes to a client information security environment are implemented effectively while minimizing risks to the confidentiality, integrity, and availability of information assets.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Identify; Evaluate; Address; Report.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We have a baseline of event monitoring of the platforms, to ensure their availability, but for the client we agree the level of monitoring required and implement the alerts, events and process.
• Incident management type: Supplier-defined controls
• Incident management approach: We always adapt to our customers' needs. Normally they already have an incident management process for the management of suppliers and do not want to have a different one for each of them, but it is more comfortable for them that we adapt to their processes.; If in some cases the client does not have one and wants us to do it, it can be done as part of a project

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Innova-tsn are ambassadors of climate change. We enforce a holistic approach that involves integrating sustainability into core business practices, engaging with stakeholders, and taking concrete actions to reduce emissions and build resilience to climate impacts. ; Innovatsn has certified an ISO 14001 environmental management system that represents the assumption by the entire organisation of a series of commitments to the environment that encompass the activity of the company.; ; These commitments are directed both internally, in the activities and tasks of its areas and departments, and externally, in the professional activity that Innova tsn develops in the technological solutions and services it provides to its customers.

  Covid-19 recovery

  In the aftermath of the COVID19 pandemic, Innova-tsn focused on two specific actions to recover: by adopting new ways of working and, related to the former, ensuring that workplaces are adapted to help promote Covid-19 recovery (accommodating remote working, social distancing, sustainable travel, etc.) with protocolised actions plan shared with all people in the company.; The emergence of COVID19 saw a new scenario in the world of work and socially; characterised by:; ; Alert situation declared by Governments; Confinement of the population; Recommendation not to go to work unless absolutely necessary.; Declaration of some (possible) cases of contagion in Innova-tsn's offices. ; Clients (overwhelmingly) opt for teleworking for their employees and for suppliers who were in their offices; Organisations are required to analyse the situation and define a contingency plan to ensure the continuity of workflow; ; Ensure that each service team has the tools to telework (connection, PC).; Ensure that teams usually in the office can telework from home.; Ensure that teams usually at the client's premises can telework from home.; Confirm accompaniment of profiles with less experience; Sending PCs home; Permanent monitoring of the health status of the entire team; Ensure continuity of projects and services; Monitoring of the continuity of the service, ensuring the agreed quality levels.

  Tackling economic inequality

  Innova-tsn understands that tackling economic inequality is a complex and multifaceted issue that requires a comprehensive approach involving stakeholders, policies, and interventions. We have developed a robust approach that targets the socio-economic factors and ensures fair and transparent practices. ; In accordance with the principles set out in the corporate social responsibility policy, Innova-tsn makes a series of commitments to its team in particular to eliminate economic inequality.; Innova-tsn carries out an annual salary register and a salary audit that results in a diagnostic study of the equality situation in the company, both from the perspective of gender and age, seniority, level of studies, category, salary, etc. ; The results obtained are translated into a plan that includes equality objectives.

  Equal opportunity

  Innova-tsn ensures that everyone, regardless of their background, has an equitable chance to succeed and thrive in various aspects of life, including education, employment, healthcare, and social participation. Here are some ways to address equal opportunities:; We Implement policies and practices that prohibit discrimination based on factors such as race, ethnicity, gender, sexual orientation, disability, religion, or socioeconomic status. This includes promoting diversity and inclusion in hiring, providing equal pay for equal work, and fostering a culture of respect and tolerance.; We are proud to say that we create an inclusive workplaces: foster inclusive work environments where diversity is valued and everyone feels respected, supported, and empowered to contribute their unique perspectives and talents. This includes implementing diversity and inclusion training, establishing employee resource groups, and offering flexible work arrangements to accommodate diverse needs.; ; We base our recruitment practices solely around skills and competency and we provide targeted support and resources to marginalized communities that face systemic barriers to equal opportunities, such as racial minorities, LGBTQ+ individuals, people with disabilities, and low-income families. ; ; As part of our equal opportunities process, we regularly monitor and evaluate progress towards achieving equal opportunities across various sectors and demographics. This involves collecting disaggregated data on key indicators of inequality, conducting impact assessments of policies and programs, and soliciting feedback from affected communities to inform future actions.

  Wellbeing

  Innova-tsns welfare policy refers to the set of measures adopted by the organisation to reward its work team through salary, but also through other types of rewards condensed into what could be called emotional pay, considered as a determining factor when it comes to preserving the welfare of the professional team. ; Innova-tsn's remuneration policy includes concepts such as training, flexibility, work development, conciliation and motivation, as well as salary and social benefits to reward employees without falling into inequality, trying to respond to the specific needs of the workforce and their expectations through a plan that takes into consideration aspects

Pricing

• Price: £475.00 a unit a day
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Innova-tsn are open to having conversations with clientto determine what reasonable free duration will be sufficient to garner full functionality and value of our service offering

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rocio.deleon@innova-tsn.com. Tell them what format you need. It will help if you say what assistive technology you use.