Horizon Cloud Service Next Gen on Azure

Service scope

Software add-on or extension: No
Cloud deployment model: Hybrid cloud
Service constraints: There are two main use cases for Horizon Control
Plane: Platform for deploying Horizon Cloud
Service (DaaS). Currently only Horizon Cloud Service on Azure is available. Control plane for connecting to Horizon 8 pods and providing optional common SaaS services. Horizon 8 pods deployed on-premises and on public cloud SDDCs can be connected to the Horizon Control Plane and consume additional SaaS services.
System requirements: Use your licenses purchased through Capacity-provider licensing distributor

Customer must provide anti-virus system licensing on their own

User support

Email or online ticketing support: Email or online ticketing
Support response times: Please refer to our website for support details: https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/support/vmware-severity-definitions-response-time-business-hours-datasheet.pdf ● Production Support details can be reviewed directly by visiting: https://www.vmware.com/support/services/production.html ○ Production Support Overview: ○ Available by Region ○ 24x7 support for Severity 1 issues ○ Unlimited number of Support Requests ○ Up to 6 Administrators ○ Online access to documentation and technical resources, knowledge base, discussion forums ○ Cloud updates
User can manage status and priority of support tickets: Yes
Online ticketing support accessibility: None or don’t know
Phone support: Yes
Phone support availability: 24 hours, 7 days a week
Web chat support: No
Onsite support: Yes, at extra cost
Support levels: Xtravirt offers flexible Managed Services for the operational management and maintenance of the customer platform.
VMware supports software components of Horizon Cloud Service Next-Gen components that are hosted by VMware in the cloud and deployed to your corresponding Edge (such as Microsoft Azure) or Pod (such as SDDC . It includes support for the deployment of the Pod, VDIDesktops, and remote application availability, access to the components in the Horizon Cloud Service cloud control plane, and the software components of the Horizon Cloud Service- net gen service that are deployed to your Edge ● Production Support details can be reviewed directly by visiting:
https://www.vmware.com/support/services/produc tion.html ○ Production Support Overview: ○ Available by Region ○ 24x7 support for Severity 1 issues ○ Unlimited number of Support Requests ○
Up to 6 Administrators ○ Online access to documentation and technical resources, knowledge base, discussion forums ○ Cloud updates
Support available to third parties: Yes

Onboarding and offboarding

Getting started: Xtravirt provides a number of onboarding and deployment services alongside Early Life Support which together can accelerate adoption and value from Horizon Cloud

For IT Admins, extensive training and support is provided to help ensure a successful deployment. This training is conducted by a dedicated deployment team with support from our solution architecture group. Customers are responsible for training their end users in how to use the View clients. Documentation is available on VMware.com, and the clients are very simple to use.
Service documentation: Yes
Documentation formats: HTML

PDF
End-of-contract data extraction: Users have a variety of ways to extract the data
via third-party tools such as Data Backup, File
Shares or by using USB Drive Redirection or
Client Drive Redirection to copy files from the VDI
Desktop to an on-premises location.
End-of-contract process: Full termination of the Horizon Cloud on Microsoft Azure service due to contract expiration, termination, cancellation, or any other cause will result in permanent loss of access to the environments, discontinuation of account
services, and a deletion of such environments,
configurations and data according to VMware’s
internal data retention policy. Prior to terminating the Horizon Cloud on Microsoft Azure service we would recommend that all data be removed by the customer from the desktops and platform. VMware take no responsibility for backing up or retaining customer data

Using the service

Web browser interface: Yes
Supported browsers: Microsoft Edge

Firefox

Chrome
Application to install: Yes
Compatible operating systems: Android

IOS

Linux or Unix

MacOS

Windows

Other
Designed for use on mobile devices: Yes
Differences between the mobile and desktop service: Horizon Cloud Service-next-gen supports mobile access through the use of the Horizon Client or HTML 5 from a supported browser. Features specific for mobile devices include easy navigation and access to program and user's files called unity touch, external keyboards, native gestures, onscreen keyboard and external monitor support. The VMware Horizon HTML Access client does not support certain features
when used in mobile browsers. See features
listed in the note on this topic page in the VMware Horizon HTML Access User Guide 4.10:
docs.vmware.com/en/VMware-Horizon-HTML-Access/4.10/html-access-user/GUID-20F0C9F6-7DE9-4D3D-8095-391C9F795F54.html . For more information, see the VMware Horizon HTML Access documentation topic at
docs.vmware.com/en/VMware-Horizon-HTML-Access/4.10/html-access-installation/GUID-649151B0-070F-463B-B7FD-12B500973BF0.html.
Service interface: Yes
User support accessibility: WCAG 2.1 AA or EN 301 549
Description of service interface: The Service Offering includes access to two selfservice consoles: VMware Account Management Console (“VMware Customer Connect”) provides access to subscription status, integrating navigation, viewing and management of all VMware product licenses and support under a single account. It also allows you to download the Horizon Cloud Service next gen components such as Agents, etc. VMware Horizon Cloud Universal Console is the primary interface for consumption and management of the Service Offering, including domain binding, gold pattern management, desktop provisioning, application provisioning, user customization provisioning, end user entitlement, and other management
operations.
Accessibility standards: None or don’t know
Description of accessibility: VMware is dedicated to support customers to make VMware products and technologies
accessible to people with disabilities. However, Horizon Cloud Service has not
undergone an accessibility assessment at this time
Accessibility testing: Please visit https://www.vmware.com/uk/help/accessibility.html for an overview of the accessibility testing conducted on the various VMware products and services at this time
API: Yes
What users can and can't do using the API: Horizon Cloud customers can use administrative credentials to programmatically (via REST API) instruct any action that is available via the Horizon Administration Console. Details regarding our available APIs can be found here:
https://developer.vmware.com/apis/horizon-cloud-nextgen/latest/
API documentation: Yes
API documentation formats: HTML
API sandbox or test environment: No
Customisation available: No

Scaling

Independence of resources: Scalability of the solution is contigent on your licensed Infrastructure capacity You must verify licensing requirements and restrictions with your Licensing distributor.

Analytics

Service usage metrics: Yes
Metrics types: Use the Reports page to access various reports related to end users' desktop and application sessions. ● Use the Reports page to access various reports related to end users' desktop and application sessions. ● Reporting types ○ User Mapping ○ Desktop Mapping ○ Desktop Health ○
Utilization ○ Azure Concurrency ○ URL
Configurations ○ Agent Versions ○ Sessions ○ VDI Application Usage ○ User Usage Report
Reporting types: API access

Real-time dashboards

Regular reports

Reports on request

Resellers

Supplier type: Reseller providing extra features and support
Organisation whose services are being resold: VMware, AWS, Google, Microsoft, VEEAM, Zerto, Runecast

Staff security

Staff security clearance: Other security clearance
Government security clearance: Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations: Yes
Data storage and processing locations: United Kingdom

European Economic Area (EEA)

Other locations
User control over data storage and processing locations: Yes
Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency: At least once a year
Penetration testing approach: Another external penetration testing organisation
Protecting data at rest: Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process: Yes
Data sanitisation type: Explicit overwriting of storage before reallocation

Deleted data can’t be directly accessed
Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach: Users can export their data using USB Drive
Redirection or Client Drive Redirection which is
part of Horizon Cloud Users have a variety of
ways to extract the data via 3rd party tools such
as Data Backup, File Shares or by using USB
Drive Redirection or Client Drive Redirection to
copy files from the VDI Desktop to an on-prem
location.
Data export formats: CSV

Other
Other data export formats: Export or print data from the Service Center user interface:

Export to CSV, Excel or PDF formats
Data import formats: Other
Other data import formats: Import desktop templates from Horizon View

Data-in-transit protection

Data protection between buyer and supplier networks: Private network or public sector network

TLS (version 1.2 or above)

IPsec or TLS VPN gateway

Other
Other protection between networks: Microsoft Azure VPN/Express Route is supported by product and customer configured.
Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability: 99.9% SLA - Additional information is available here: https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/support/vmwarehorizon-cloud-on-azure-service-level-agt.pdf
Approach to resilience: The Horizon Cloud Service-next gen is designed for high availability through dedicated hardware and services per tenant. More information is available on request. - The Horizon Cloud service has a 99.9% uptime https://www.vmware.com/content/dam/digitalmark eting/vmware/en/pdf/downloads/eula/vmw-eucconsolidated-service-level-agreement.pdf
Outage reporting: ● https://status.horizon.vmware.com
● Customers can optionally subscribe to updates

Identity and authentication

User authentication needed: Yes
User authentication: 2-factor authentication

Public key authentication (including by TLS client certificate)

Identity federation with existing provider (for example Google Apps)

Dedicated link (for example VPN)

Username or password

Other
Other user authentication: The Horizon Cloud on Microsoft Azure service is integrated and tied to a customers Active Directory environment. End Users authenticate with their credentials along with optional 2FA. Administrators can also use 2FA for authentication to the Administration Console. - Authenticate access via identity provider when Horizon Cloud is integrated with Workspace ONE
Access restrictions in management interfaces and support channels: Access management controls for VMware personnel aligns to PCI standards. Access controls for customer administrators is outlined by visiting https://docs.vmware.com/en/VMware-Horizon-CloudService/services/hzncloudmsazure.admin15/GUID-1DD4F3A7-E3CB-4786-A2D4-C356C0EDA9CE.html
Access restriction testing frequency: At least once a year
Management access authentication: 2-factor authentication

Public key authentication (including by TLS client certificate)

Identity federation with existing provider (for example Google Apps)

Dedicated link (for example VPN)

Username or password

Audit information for users

Access to user activity audit information: Users have access to real-time audit information
How long user audit data is stored for: User-defined
Access to supplier activity audit information: Users contact the support team to get audit information
How long supplier audit data is stored for: User-defined
How long system logs are stored for: At least 12 months

Standards and certifications

ISO/IEC 27001 certification: Yes
Who accredited the ISO/IEC 27001: Schellman & Company, LLC
ISO/IEC 27001 accreditation date: 04/05/2018
What the ISO/IEC 27001 doesn’t cover: The scope of the ISO/IEC 27001:2013 certification is limited to the information security management system (ISMS) supporting the management of the infrastructure and services used to support VMware’s in-scope cloud services and in accordance with the statement of applicability version 1.0 and aligned to the control set in ISO/IEC 27017:2015 and ISO/IEC 27018:2019. Assets within the scope of the ISMS include information, software, databases, hardware, and employees supporting the in-scope VMware cloud services.
ISO 28000:2007 certification: No
CSA STAR certification: Yes
CSA STAR accreditation date: 13/07/2021
CSA STAR certification level: Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover: VMware provides CAIQ listings for a number of services. Listings specific to VMware can be found by visiting https://cloudsecurityalliance.org/star/registry/vmware-inc/ Horizon Cloud on Microsoft Azure details are available by visiting https://cloudsecurityalliance.org/star/registry/vmware-inc/services/horizon-cloud-onmicrosoft-azure/
PCI certification: Yes
Who accredited the PCI DSS certification: 360 Advanced
PCI DSS accreditation date: 31/07/2023
What the PCI DSS doesn’t cover: For a comprehensive understanding of the PCI DSS certification, please refer to the PCI AOC by visiting
https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/cloud/Horizon%20Cloud%20on%20Azure%20PCI%20AOC.pdf
Cyber essentials: Yes
Cyber essentials plus: Yes
Other security certifications: Yes
Any other security certifications: SOC2 Type II

ISO27017

ISO27018

Security governance

Named board-level person responsible for service security: Yes
Security governance certified: No
Security governance approach: We model our security framework using the NIST SP 800-53 and ISO 27001 guidelines. - We have an Information Security Governance Committee (ISGC) that is chaired by members of senior management and representatives from our Information Security, IT Operations, HR, Marketing, Facilities and Legal teams.
Information security policies and processes: Our Information Security Program is modeled using industry best practices and regulatory standards, including NIST SP 800-53 and ISO 27001. We maintain our own Information Security Program and Policies to protect customer data hosted in our systems and perform annual reviews and audits of our program to ensure the integrity of our hosted offering. The VMware Information Security team manages the enforcement, development, and maintenance of information security policies and standards to ensure VMware Information Assets are preserved in a security environment, in accordance with generally accepted best practices, focusing on VMware business and risk objectives. The VMware Information Security Team is responsible for updating policies as threats and technologies change, initiating and managing periodic reviews of the information security policies and standards, as well as evaluating exceptions to information security policy and standards. -- Our Information Security team oversees organizational compliance while team leads in conjunction with IT and HR teams help enforce department-level compliance.

Operational security

Configuration and change management standard: Supplier-defined controls
Configuration and change management approach: Our Change Management process for updating the solution is executed according to our standard internal change management policy. The process involves completion and submission of change control forms, review and analysis of the change by the appropriate operations teams and scheduling of the update or change according to its severity level. All changes undergo our standard testing and validation process. If for any reason a change is unsuccessful or does not pass the required testing phases, our teams execute a fallback plan as documented in the change control form
Vulnerability management type: Supplier-defined controls
Vulnerability management approach: VMware has a Vulnerability Management program backed by approved and tested policies and procedures. Scans are performed regularly on internal and external systems. System and application owners are required to address critical/high vulnerabilities with a corrective action plan within 5 days of discovery. Other vulnerabilities need to be addressed with a corrective action plan within a reasonable timeline. Risk analysis/acceptance are performed on vulnerabilities to confirm the vulnerability and determine the appropriate means of addressing it. Senior management and IT and Information Security senior management are required to approve the existence of risks associated with vulnerabilities that are not patched.
Protective monitoring type: Supplier-defined controls
Protective monitoring approach: Our cloud support staff have configured the system to notify IT personnel if the central processing unit (CPU) utilization is too high, disk space limited, memory issues, key service failures, bandwidth utilization, power consumption, or other performance items. - IT Operations has subscriptions to pertinent vendor security and bug-tracking mailing lists. - After analyzing the severity and impact, network, utility and security equipment is patched or upgraded.
Incident management type: Supplier-defined controls
Incident management approach: In the unlikely event of an incident, we follow a formal Incident Management Plan that is maintained as part of our Information Security Program. Incidents and breaches are reported to the appropriate Cloud Operations team for categorization and resolution, and issues are escalated to senior management according to a pre-defined protocol (e.g., if the incident is categorized as "Urgent"). Alerts, responses and resolutions are tracked through to completion, and a post mortem report is prepared for review by internal stakeholders and our Information Security Governance Committee.

Secure development

Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks: No

Social Value

Fighting climate change

Sustainable growth for VMware’s business requires decoupling our company growth from carbon emissions. To this end, we’ve accelerated our focus on decarbonization and received third party validation from the Science Based Target Initiative (SBTi) on our science-based targets. Since 2018, we have maintained our certified CarbonNeutral® company status, in accordance with The CarbonNeutral Protocol. Since 2019, we have sourced 100 percent of our power in our global facilities from renewable sources, in accordance with RE100 Reporting Guidance. • VMware’s net zero emissions goal builds on approved science-based targets and expands the scope of our climate commitments. For us, a net zero goal means reducing emissions for our entire carbon footprint. We are focused on prioritizing energy efficiency within our operations through our commitment to green buildings, working with our suppliers to reduce their emissions, and supporting distributed workforces through our Future of Work initiative. Through carbon financing, we support low carbon sustainable development projects that enable carbon avoidance to offset our remaining emissions. In line with the leading net zero guidance, we are developing our strategy to include carbon removal projects to address residual emissions. In FY22, we furthered climate transition planning at VMware, guided by Taskforce on Climate-related Financial Disclosures(TCFD) recommendations. As VMware continues to learn more about climate risks, we can build longer time horizon risks into our strategy to become even more sustainable and resilient.

Pricing

Price: £233.64 a unit a month
Discount for educational organisations: Yes
Free trial available: No

Horizon Cloud Service Next Gen on Azure

Features

Benefits

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Pricing

Service documents

Cookies on Digital Marketplace

Horizon Cloud Service Next Gen on Azure

Features

Benefits

Pricing

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Social Value

Pricing

Service documents