MRI Software Limited

MRI Sales, Lettings and Management (SLM)

SLM is an industry-leading real estate software application that provides a complete end to end marketing and property management solution for estate agents, letting agents and property companies. Our solution includes comprehensive marketing, client accounting, property maintenance management, document creation, diary, integration with office, mobile apps, and web portals.


  • Powerful database solution to manage sales and lettings activities
  • Communicates with Rightmove, Zoopla, social media, Google Maps
  • Applicant and lead capture including property matching, marketing and referrals
  • Full diary and task management capability
  • Integrates with Word and Outlook
  • Full tenancy management capability
  • Full management and accounting history of a tenancy
  • Estate Agency and Letting Agency Software for over 25 years
  • Compatible with mobile devices


  • Stay on top of RICS and ARLA compliance
  • Greater financial visibility reduces debtor days
  • Compatible with mobile devices, enabling access on the move
  • Highly configurable to the customer's business needs
  • Scalable and cost-effective solution
  • Integrates with Microsoft products
  • No duplication between sales and lettings data
  • Web-based and easy-to-implement
  • Analytics and KPI's reporting tools provide business insights


£8,000 an instance a year

  • Education pricing available

Service documents

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G-Cloud 13

Service ID

5 7 4 5 4 2 1 9 1 2 7 7 4 5 8


MRI Software Limited Claire Brown
Telephone: 020 3861 7100

Service scope

Software add-on or extension
Cloud deployment model
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
Planned maintenance is typically scheduled outside of regular business hours.
System requirements
  • Internet Explorer 11
  • Safari 9.02
  • Chrome 52.x or later

User support

Email or online ticketing support
Email or online ticketing
Support response times
MRI’s Global Client Support group will make every reasonable effort to ensure that submitted cases are assigned the proper level of Severity. Submitted cases will be responded to in the order in which they are received, with consideration given for higher Severity levels. Response Time is the time it takes before a Global Client Support agent makes initial contact with the individual who submitted case. Bundled Service (Normal Priority 6 Hours, Serious Priority 3 hours, Critical Priority Live Call Only) Concierge Standard (Normal Priority 4 Hours, Serious Priority 2 hours, Critical Priority Live Call Only)
User can manage status and priority of support tickets
Online ticketing support accessibility
None or don’t know
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Yes, at extra cost
Support levels
We include support within our annual fee. Support includes a named Account Manager and a Client Support Helpdesk. The Client Support Helpdesk also serves as the contact for all cloud support requests for trained users. Cases and incidents can be recorded and viewed in the myMRI portal on a 24/7 basis. The myMRI Portal provides clients with information on support cases, regardless of whether a call is logged via a phone call or via the portal. Various information, documentation, forums and resources are also available on the portal.
Support available to third parties

Onboarding and offboarding

Getting started
SLM has an intuitive and easy-to-use interface, which requires minimal user training. To ensure that your organisation realises the maximum benefit of the software and return on investment, we recommend initial end user training during the implementation phase. We advise purchasing two days of training for each user type: sales staff, lettings staff and management/accounts staff. We offer both classroom and webinar training. Training can be delivered at either our London office or at your office location. After implementation, additional training services may be purchased at any time, for example if there is a change in staff.
Service documentation
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Data extract can be provided in CSV, Excel or XML format
End-of-contract process
Following termination of the contract (for whatever reason), buyer shall certify that it has returned or destroyed all copies of the applicable software and confidential information of MRI and acknowledges that its rights to use the same are relinquished. Buyer shall use its commercially reasonable efforts to remove all buyer data from any software or SaaS service prior to termination of the contract. Buyer may engage MRI to assist buyer in removing such buyer data at MRI's then standard rates. If any buyer data remains in the software or SaaS service more than thirty (30) calendar days after the effective date of termination, MRI may, in its sole discretion and without notice, delete any and all buyer data.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Designed for use on mobile devices
Service interface
User support accessibility
None or don’t know
What users can and can't do using the API
The API allows data in some parts of the system to be extracted and communicated to third party systems.
API documentation
API sandbox or test environment
Customisation available
Description of customisation
Systems Administrators can configure various parts of the software using the system, site and employee level parameters. Access to data can be restricted according to an individuals access rights via role and branch security


Independence of resources
Every client runs on their own instance of Oracle so are unaffected by other users and utilises VMware to provide clustered host resource pools (vCPU, RAM, Storage) which ensure resources are available to support current and future growth of customer systems with appropriate resource reservations (vCPU, RAM, Storage) according to user and business process needs.


Service usage metrics


Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
Less than once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Data can be exported in CSV / Excel exports. SLM reporting and export as Excel Automated Excel reporting
Data export formats
  • CSV
  • Other
Other data export formats
  • Excel
  • XML
Data import formats
  • CSV
  • Other
Other data import formats
  • Excel
  • XML

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
We use commercially reasonable efforts to ensure availability twenty -four (24) hours a day, seven (7) days a week, except for: (a) planned downtime (of which we provide adequate notice and will schedule to the extent practicable during the weekend hours), or (b) any unavailability caused by circumstances beyond our reasonable control, including without limitation, Force Majeure events or internet service provider failures or delays. We host our solution in a UK-based Tier 3 data centre that is designed to deliver high availability.
Approach to resilience
Available on request
Outage reporting
Salesforce support desk is used to manage customer / support interaction for specific customer system issues. E-mail advisories are in place and used to alert multiple customers / contacts of unplanned outages.

Identity and authentication

User authentication needed
User authentication
Username or password
Access restrictions in management interfaces and support channels
User name links to specific security roles
Access restriction testing frequency
Less than once a year
Management access authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 6 months and 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 6 months and 12 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance approach
Data centre Infrastructure and associated services are managed according to ISO 27001:2013 controls and processes. SLM security and processes are used to manage the Application Platform, we follow ISO27001 principles.
Information security policies and processes
Data centre Infrastructure and associated services are managed according to ISO/IEC 27001 controls and processes. SLM security and processes are used to manage the Application Platform.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
New code would fit under the existing security layer. TortoiseSVN is used to record code changes. software changes are tested before roll out and then re-tested by clients.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Internal and external testing Patches can be rolled out, as required Information from internal and external analysis
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Analysis of logs, instant alerting systems to identify changes from normal use, response as appropriate within commercially reasonable standards.
Incident management type
Supplier-defined controls
Incident management approach
Incidents are managed by the support desk from investigation to resolution. Clients receive an e-mail alert for notification and a follow up report for resolutions.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks

Social Value

Tackling economic inequality

Tackling economic inequality

Whilst not a certified living wage employer, our employees are all contracted and salaried fairly, in line with the Living Wage standards. We do not employ anyone on zero hours contracts and have a strong commitment to regularly review salaries in line with our appraisal process. We have a number of apprentices in the business who we are supporting to complete degree level qualifications, who all receive above the apprentice minimum wage.
Equal opportunity

Equal opportunity

We work hard to ensure our employees have a voice. We have various committees in place within our business, for example a Diversity, Equity and Inclusion committee, An Events Group which helps us to understand how employees are feeling about working at MRI and helping us drive forward inclusive events. We have also very recently launched our first ERG – employee resource group for Women and Allies. As a business with over 250 employees in the UK we are required to produce a Gender Pay Gap report. We very much welcome this initiative and our latest report will be available via our website from 4th April 2022. This report shows the impact we have on reducing our Gender Pay Gap and also highlights the many initiatives we have underway to further reduce our gap.


Work hard, play hard. From the day we opened our doors we set out to build flexible, game-changing solutions to make people's lives better. We do this by providing our clients with solutions which can enable them to provide better places to live, work and do business. The only way to carry out that mission is to hire the best employees and keep them. We are dedicated to creating a working environment which supports and develops our staff. Some of the benefits that we offer are: Gym reimbursements Medical assistance, including mental health tools Flexible working opportunities, including hybrid working Employee engagement is key to MRI's success and we hold quarterly spirit weeks to both connect and enthuse our teams globally. These weeks are themed and where staff are encouraged to learn about different topics or take part in activities that they might not typically have time for. These include fitness sessions, cooking sessions, engagement with families for those working from home or targeting one big event where we can globally feel like we are one team with the same goal. We also carry our bi-annual employee engagement surveys to ensure employees can express their views. With our most recent survey we had an 89% completion rate and we are currently creating actions to help us improve as a business as a result of our employee feedback.


£8,000 an instance a year
Discount for educational organisations
Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.