MRI Software Limited

MRI Sales, Lettings and Management (SLM)

SLM is an industry-leading real estate software application that provides a complete end to end marketing and property management solution for estate agents, letting agents and property companies. Our solution includes comprehensive marketing, client accounting, property maintenance management, document creation, diary, integration with office, mobile apps, and web portals.

Features

• Powerful database solution to manage sales and lettings activities
• Communicates with Rightmove, Zoopla, social media, Google Maps
• Applicant and lead capture including property matching, marketing and referrals
• Full diary and task management capability
• Integrates with Word and Outlook
• Full tenancy management capability
• Full management and accounting history of a tenancy
• Estate Agency and Letting Agency Software for over 25 years
• Compatible with mobile devices

Benefits

• Stay on top of RICS and ARLA compliance
• Greater financial visibility reduces debtor days
• Compatible with mobile devices, enabling access on the move
• Highly configurable to the customer's business needs
• Scalable and cost-effective solution
• Integrates with Microsoft products
• No duplication between sales and lettings data
• Web-based and easy-to-implement
• Analytics and KPI's reporting tools provide business insights

£8,000 an instance a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@mrisoftware.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

574542191277458

Contact

Claire Brown
020 3861 7100
tenders@mrisoftware.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: Planned maintenance is typically scheduled outside of regular business hours.
• System requirements:
  • Internet Explorer 11
  • Safari 9.02
  • Chrome 52.x or later

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: MRI’s Global Client Support group will make every reasonable effort to ensure that submitted cases are assigned the proper level of Severity. Submitted cases will be responded to in the order in which they are received, with consideration given for higher Severity levels. Response Time is the time it takes before a Global Client Support agent makes initial contact with the individual who submitted case. Bundled Service (Normal Priority 6 Hours, Serious Priority 3 hours, Critical Priority Live Call Only) Concierge Standard (Normal Priority 4 Hours, Serious Priority 2 hours, Critical Priority Live Call Only)
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We include support within our annual fee. Support includes a named Account Manager and a Client Support Helpdesk. The Client Support Helpdesk also serves as the contact for all cloud support requests for trained users. Cases and incidents can be recorded and viewed in the myMRI portal on a 24/7 basis. The myMRI Portal provides clients with information on support cases, regardless of whether a call is logged via a phone call or via the portal. Various information, documentation, forums and resources are also available on the portal.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: SLM has an intuitive and easy-to-use interface, which requires minimal user training. To ensure that your organisation realises the maximum benefit of the software and return on investment, we recommend initial end user training during the implementation phase. We advise purchasing two days of training for each user type: sales staff, lettings staff and management/accounts staff. We offer both classroom and webinar training. Training can be delivered at either our London office or at your office location. After implementation, additional training services may be purchased at any time, for example if there is a change in staff.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data extract can be provided in CSV, Excel or XML format
• End-of-contract process: Following termination of the contract (for whatever reason), buyer shall certify that it has returned or destroyed all copies of the applicable software and confidential information of MRI and acknowledges that its rights to use the same are relinquished. Buyer shall use its commercially reasonable efforts to remove all buyer data from any software or SaaS service prior to termination of the contract. Buyer may engage MRI to assist buyer in removing such buyer data at MRI's then standard rates. If any buyer data remains in the software or SaaS service more than thirty (30) calendar days after the effective date of termination, MRI may, in its sole discretion and without notice, delete any and all buyer data.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: The API allows data in some parts of the system to be extracted and communicated to third party systems.
• API documentation: No
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Systems Administrators can configure various parts of the software using the system, site and employee level parameters. Access to data can be restricted according to an individuals access rights via role and branch security

Scaling

• Independence of resources: Every client runs on their own instance of Oracle so are unaffected by other users and utilises VMware to provide clustered host resource pools (vCPU, RAM, Storage) which ensure resources are available to support current and future growth of customer systems with appropriate resource reservations (vCPU, RAM, Storage) according to user and business process needs.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: Less than once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Data can be exported in CSV / Excel exports. SLM reporting and export as Excel Automated Excel reporting
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Excel
  • XML
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Excel
  • XML

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We use commercially reasonable efforts to ensure availability twenty -four (24) hours a day, seven (7) days a week, except for: (a) planned downtime (of which we provide adequate notice and will schedule to the extent practicable during the weekend hours), or (b) any unavailability caused by circumstances beyond our reasonable control, including without limitation, Force Majeure events or internet service provider failures or delays. We host our solution in a UK-based Tier 3 data centre that is designed to deliver high availability.
• Approach to resilience: Available on request
• Outage reporting: Salesforce support desk is used to manage customer / support interaction for specific customer system issues. E-mail advisories are in place and used to alert multiple customers / contacts of unplanned outages.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: User name links to specific security roles
• Access restriction testing frequency: Less than once a year
• Management access authentication:
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Data centre Infrastructure and associated services are managed according to ISO 27001:2013 controls and processes. SLM security and processes are used to manage the Application Platform, we follow ISO27001 principles.
• Information security policies and processes: Data centre Infrastructure and associated services are managed according to ISO/IEC 27001 controls and processes. SLM security and processes are used to manage the Application Platform.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: New code would fit under the existing security layer. TortoiseSVN is used to record code changes. software changes are tested before roll out and then re-tested by clients.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Internal and external testing Patches can be rolled out, as required Information from internal and external analysis
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Analysis of logs, instant alerting systems to identify changes from normal use, response as appropriate within commercially reasonable standards.
• Incident management type: Supplier-defined controls
• Incident management approach: Incidents are managed by the support desk from investigation to resolution. Clients receive an e-mail alert for notification and a follow up report for resolutions.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Tackling economic inequality:

  Tackling economic inequality

  Whilst not a certified living wage employer, our employees are all contracted and salaried fairly, in line with the Living Wage standards. We do not employ anyone on zero hours contracts and have a strong commitment to regularly review salaries in line with our appraisal process. We have a number of apprentices in the business who we are supporting to complete degree level qualifications, who all receive above the apprentice minimum wage.
• Equal opportunity:

  Equal opportunity

  We work hard to ensure our employees have a voice. We have various committees in place within our business, for example a Diversity, Equity and Inclusion committee, An Events Group which helps us to understand how employees are feeling about working at MRI and helping us drive forward inclusive events. We have also very recently launched our first ERG – employee resource group for Women and Allies. As a business with over 250 employees in the UK we are required to produce a Gender Pay Gap report. We very much welcome this initiative and our latest report will be available via our website from 4th April 2022. This report shows the impact we have on reducing our Gender Pay Gap and also highlights the many initiatives we have underway to further reduce our gap.
• Wellbeing:

  Wellbeing

  Work hard, play hard. From the day we opened our doors we set out to build flexible, game-changing solutions to make people's lives better. We do this by providing our clients with solutions which can enable them to provide better places to live, work and do business. The only way to carry out that mission is to hire the best employees and keep them. We are dedicated to creating a working environment which supports and develops our staff. Some of the benefits that we offer are: Gym reimbursements Medical assistance, including mental health tools Flexible working opportunities, including hybrid working Employee engagement is key to MRI's success and we hold quarterly spirit weeks to both connect and enthuse our teams globally. These weeks are themed and where staff are encouraged to learn about different topics or take part in activities that they might not typically have time for. These include fitness sessions, cooking sessions, engagement with families for those working from home or targeting one big event where we can globally feel like we are one team with the same goal. We also carry our bi-annual employee engagement surveys to ensure employees can express their views. With our most recent survey we had an 89% completion rate and we are currently creating actions to help us improve as a business as a result of our employee feedback.

Pricing

• Price: £8,000 an instance a year
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@mrisoftware.com. Tell them what format you need. It will help if you say what assistive technology you use.