SABIO LTD
Sabio Perform Services - Cloud Support
Sabio Perform helps clients adopt, enhance, and optimise both public and private cloud solutions. Our CX specialists support and maintain platforms including Genesys, Avaya, Twilio, Google, Amazon Connect, Verint, Nuance, Cognigy, and Microsoft. We offer expertise in AI, automation, robotics, chat, speech recognition, contact centres, PCI compliance, and network services.
Features
- Expert services partner using industry best practice success management models
- Contact centre, customer strategy, maturity assessment, benchmarking and transformation delivery
- Sabio accelerates AI automation deployments, AI enablement, AI quality
- CX Cloud software management, housekeeping, maintenance, updates security patching, monitoring
- Customer training, knowledge and upskilling services
- Delivery assistance: solution adoptions, configuration enhancements, business planning enablement
- Cloud Contact Centre, early-life support, proactive monitoring, configuration, service improvement
- Ongoing support, fully managed service, optimisation, continuous innovation, relationship management
- CX Assurance platforms, load and failover testing, performance testing services
- Custom application, integration development, enhancement IP, middleware support and management
Benefits
- Effective delivery of support services aligning technologies & business objectives
- Digital transformation expertise and industry-leading best practice reduces business effort
- Customer journey improvements: improve agent experiences, employee experiences, user experiences
- Improve operational key performance indicators (FCR, CSAT, NPS, AHT, eNPS)
- Customer experience management, Value benefits realisation and outcome based services
- Deliver meaningful business outcomes with increased quality using AI automation
- Efficient enablement, adoption, enhancement and optimisation for Cloud Software
- Flexible managed services, scalable business benefits and performant support services
- Reduce demand on internal teams, accelerate business value and CX
- Increase compliance, enhance service levels, and reduce risk
Architecture roles
Business architect
| £1,215.00 |
|
| £1,350.00 |
|
Data architect
| £1,215.00 |
|
| £1,350.00 |
|
Solution architect
| £1,145.00 |
|
| £1,215.00 |
|
| £1,350.00 |
|
Technical architect
| £1,215.00 |
|
| £1,350.00 |
|
Data roles
Analytics engineer
| £1,145.00 |
|
Machine learning engineer
| £1,215.00 |
|
| £1,350.00 |
|
IT operations roles
Application operations engineer
| £700.00 |
|
| £900.00 |
|
Change and release manager
| £750.00 |
|
| £1,000.00 |
|
| £1,215.00 |
|
Command and control centre manager
| £850.00 |
|
| £1,200.00 |
|
IT service manager
| £750.00 |
|
| £1,000.00 |
|
Incident manager
| £750.00 |
|
| £1,000.00 |
|
Infrastructure engineer
| £1,145.00 |
|
| £1,215.00 |
|
Infrastructure operations engineer
| £1,145.00 |
|
| £1,215.00 |
|
Problem manager
| £750.00 |
|
| £1,000.00 |
|
Service desk manager
| £400.00 |
|
| £550.00 |
|
Service transition manager
| £750.00 |
|
| £1,000.00 |
|
Product and delivery roles
Delivery manager
| £1,080.00 |
|
| £1,080.00 |
|
Programme delivery manager
| £1,080.00 |
|
Quality assurance testing (QAT) roles
Test engineer
| £1,145.00 |
|
| £1,215.00 |
|
Software development roles
Development operations (DevOps) engineer
| £1,145.00 |
|
| £1,215.00 |
|
Frontend developer
| £1,145.00 |
|
| £1,215.00 |
|
Software developer
| £1,145.00 |
|
| £1,215.00 |
|
User-centred design roles
Interaction designer
| £1,145.00 |
|
| £1,215.00 |
|
Service designer
| £1,215.00 |
|
Non-mandatory Standards and certifications
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ISO/IEC 27001 certification
-
Yes
-
Who accredited the ISO/IEC 27001
-
BSI
-
ISO/IEC 27001 accreditation date
-
Thursday 9 September 2021
-
What the ISO/IEC 27001 doesn’t cover
-
N/A - Standard Certification
-
ISO 28000:2022 certification
-
No
-
ISO 9001 certification
-
Yes
-
Who accredited the ISO 9001 certification
-
OCA Global
-
ISO 9001 accreditation date
-
Thursday 16 May 2024
-
What the ISO 9001 doesn’t cover
-
N/A - Standard Certification
-
Quality management systems (QMS)
-
Yes
-
CSA STAR certification
-
No
-
PCI certification
-
No
-
Cyber essentials
-
Yes
-
Please provide your Cyber Essentials Certificate Number
-
021de620-4b2a-46bc-b52f-f38c5be70771
-
Cyber essentials plus
-
Yes
-
Please provide your Cyber Essentials Plus Certificate Number
-
6814fada-b070-4483-8a52-e1d9d231a326
-
Other security certifications
-
Yes
-
Any other security certifications
-
SOC 2-Type 2
Social value
-
Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
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Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
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Plans to engage the contract workforce in deciding the most important workplace issues to address
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Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
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Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
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Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
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Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
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Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
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Volunteering opportunities for staff
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Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
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Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
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Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
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Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
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Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
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Working conditions which promote an inclusive working environment and promote retention and progression
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Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
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Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
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Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
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Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at
gcloud@sabiogroup.com.
Tell them what format you need. It will help if you say what assistive technology you use.