IDOX SOFTWARE LTD
Cloud GIS and Geospatial Consultancy Services
We are consultancy experts in Cloud GIS and geospatial technologies. We help customers transform business using GIS, geospatial data and services. We cover all aspects of cloud-based GIS migration and implementation: Business Analysis, System Design, Options Appraisal, Solution Development, Project Management, Data Management, Change Management, Service Management and Technical Support.
Features
- Specialist GIS consultants with many years proven real-world experience
- Independent guidance and advice on Cloud geospatial strategy
- Appraisal of Cloud GIS technical options
- Delivery of customised Cloud GIS solutions
- Provision of spatial data infrastructure to support Cloud GIS solutions
- Business and technical guidance on migrating to Cloud GIS
- High quality service management and technical support
- Cloud GIS technical training and skills transfer
Benefits
- Impartial guidance and advice on Cloud GIS solutions
- Business & technical transformation to support cost savings/efficiencies
- Reduced duplication and costs
- Enhanced business intelligence to improve decision-making
- Maximise return on investment
- Improved access and use of geographic information
- Integrate mapping technology to improve business processes and workflows
- Business innovation
Pricing
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at bidteam@idoxgroup.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 15
Service ID
5 7 4 7 0 4 5 3 7 9 7 6 2 7 5
Contact
IDOX SOFTWARE LTD
Jen.roberts@idoxgroup.com
Telephone: 0333 011 1200
Email: bidteam@idoxgroup.com
About your service
- Service categories
-
Cloud Support Services
Managed Cloud
Managed Private Cloud
- Managed Private IaaS
- Managed Private SaaS/PaaS
Managed Public cloud
- Managed Public IaaS
- Managed Public SaaS/PaaS
Managed Hybrid Cloud
- Managed Hybrid IaaS
- Managed Hybrid SaaS/PaaS
Service scope
- Service constraints
- No constraints noted
User support
- Email or online ticketing support
- Yes
- Support response times
- We provide a managed Service Desk available from 08:30 to 17:30 Monday to Friday with the exception of Christmas Day, Boxing Day and New Year’s Day public holidays. Our target response time in within 1 hour during these times. A case number and a priority will be allocated to the call by a member of our Service Desk and a target resolution date will be set according to call priority, as detailed in our Service Level Agreement.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.2 AA
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
We offer support either as (a) a managed service subscription for any bespoke solutions that covers, hosting, support and maintenance or b) on a consultancy basis where we can provide access to specific skills or expertise within our team to support you in the use of geospatial technologies within your own organisation. Costs for consultancy vary depending on the skillsets required. Please see our SFIA rate card for more information.
For our cloud products and custom web applications, our standard service support levels are :
Priority - Nature of query / Target response time / Target resolution time:
1 - Urgent and major fault on the system affecting all users including system unavailability with no workaround / 1 hour / 4 hours.
2 - Significant and/or non-urgent fault affecting many users e.g. specific functionality or data / 1 hour / 3 business days.
3 - Minor fault with no significant impact on usage and/or request for support relating to functionality of a supported application / 1 hour / 5 business days.
4 - Minor/cosmetic issue with workaround available or Request for support on longer term issue. / 1 hour / 10 business days.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Baseline Personnel Security Standard (BPSS)
Pricing
- Discount for educational organisations
- No
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Solution architect | £950.00 | |
| Senior solution architect | £1,100.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Technical architect | £950.00 | |
| Senior technical architect | £1,100.00 |
Data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data analyst | £950.00 | |
| Senior data analyst | £1,100.00 |
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Infrastructure engineer | £950.00 | |
| Senior infrastructure engineer | £1,100.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service desk analyst | £910.00 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Delivery manager | £950.00 | |
| Senior delivery manager | £1,100.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior product manager | £1,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Programme delivery manager | £1,000.00 |
Software development roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior frontend developer | £1,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Developer | £950.00 | |
| Senior developer | £1,100.00 | |
| Principal developer | £1,000.00 |
User-centred design roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior graphic designer | £1,000.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Citation ISO Certification Limited
- ISO/IEC 27001 accreditation date
- Monday 27 May 2024
- What the ISO/IEC 27001 doesn’t cover
- Our ISMS is certified and tested to ISO27001 standards annually, and covers our entire organisation.
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- Yes
- Who accredited the ISO 9001 certification
- Citation ISO Certification Limited
- ISO 9001 accreditation date
- Thursday 11 April 2024
- What the ISO 9001 doesn’t cover
- Our ISMS is certified and tested to ISO9001 standards annually, and covers our entire organisation.
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- 5c6de739-c45d-4eee-916a-013a0c2ce8f7
- Cyber essentials plus
- Yes
- Please provide your Cyber Essentials Plus Certificate Number
- 26018f8f-da19-4856-8fd2-b719e0c21047
- Other security certifications
- Yes
- Any other security certifications
- ISO 22301
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
- Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
-
Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
- Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at bidteam@idoxgroup.com.
Tell them what format you need. It will help if you say what assistive technology you use.