DEEPMINER LIMITED

Public Sector Data Unification Platform

DeepMiner's Public Sector Data Unification Platform deploys AI to unify private and public data, breaking down data silos, enabling rich analysis across multiple attributes supporting decision-making and, economic policy design, delivery and measurement. The service enables a practical, incremental approach to guide stakeholders through the change to a data-driven organisation.

Features

• Multidimensional relationships between multiple data points enabling multiple data views
• AI and database technology driven data acquisition, processing and matching
• Accepts un-processed and unstructured data in multiple formats and interoperable
• Creates unique identifiers for core data points e.g. business, person
• Permission-based analysis across multiple dimensions e.g. place, organisation, person
• Data integration facility into business systems and reporting tools
• Data unification and retention rules fully customisable, agreed with DPOs
• Guided GDPR-compliant data governance and data sharing policy development
• Customisable user views, dashboards and APIs
• Exceeds Government Data Standards. Cyber Essentials Plus certified

Benefits

• Drives Public Service Reform enabling efficiencies and collaboration
• Breaks down silos, saves time for data collation, connection, cleaning
• Standardises data formats, generating metadata without need for expensive ETL
• Enables analysis across multiple, cross-cutting public and private data sets
• Unified data to inform, target and measure policy across sector
• Supports data connections and linkages without requiring expensive centralised systems
• An incremental, practical approach facilitates stakeholders through the change journey
• Scalable solution enabling incremental growth with iterative release of value
• Multi-layer security model facilitating intra-organisation data sharing policies
• User driven, accessible, highly customisable

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at aine@deepminer.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

574852882106530

Contact

Áine Uí Ghiollagáin
+447564972254
aine@deepminer.co.uk

About your service

• Service categories:

  Application Development and Deployment

  Data management

  Data integration and intelligence

  • Master Data Intelligence Software
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: We have no known constraints
• System requirements: Buyers have the appropriate Data usage permissions

User support

• Email or online ticketing support: Yes
• Support response times: Questions and tickets will receive an initial response within 24 hours during core hours (9 a.m. to 5 p.m.). If there is something to be troubleshot, an indicative timescale for correction will be shared once the issue has been explored, and progress updated directly to the consumer.
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Onsite support: No
• Support levels: Support levels are agreed with each customer and will include any required changes to standard response times and service hours for break-fix support, as well as ongoing data uploads/refresh in line with specifications.; User questions and issues will be dealt with according to the process outlined above.; An account project manager is assigned to each customer to deal with any other issues and to direct the further development of the product, including the addition of new data sources and functionality.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: The DeepMiner solution is typically implemented as a core component of a broader data-driven change and collaboration programme. Our onboarding approach is therefore tailored to support the customer's programme particularly aimed at facilitating visualisation and exploring the art of the possible in the early stages, addressing data sharing challenges and enabling incremental release of value as the implementation scales.; ; The approach follows the government's digital standards and typically incorporates the following stages.; ; Exploration - includes customer needs, uses cases, data sources and ownership, risks and data governance.; Key success factors are identified along with risks, governance principles and Alpha Definition.; ; Alpha - includes refining of use cases (up to 3); User sessions; Identification of data required, sources and ownership; Data Sharing/Processing agreements and GDPR Compliance along with Security Governance.; Key success factors are identified along with initial Architecture, Data Sharing, Data unification and cleaning, Data quality, Accessibility considerations and an initial Alpha product.; ; Beta Launch followed by Implementation v1.0 deployment live; Our post-live service supports long term Continuous improvement as a pathway to a unified data organisation.; ; Full documentation, training and user familiarisation sessions are provided at key stages of the process.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: Users can extract all of their data at any time during the contract.; ; At the contract end, all proprietary user data can be extracted and deleted following customer requirements and proof provided.
• End-of-contract process: End of the contract is usually negotiated with the customer.; ; Typically, a detailed process and timeline is agreed and put into place with agreed outcomes.; ; Generally, any proprietary data is deleted from the system, should access be required beyond the contract end date, an extension would need to be agreed to cover any costs to effect any transfers.; ; Following execution of the termination process, all access to the system would be disabled, and proof of data deletion provided.; ; Any additional Developer work required for example, to transfer data to a new system, would be negotiable.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Certain applications may not be suitable for mobile use, for example, PowerBI and certain features may not be available depending on customer requirements. Depending on customer UI development, certain features may not be optimised for mobile.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: DeepMiners platform has been developed to be interoperable with multiple user Interfaces.; ; DeepMiner offers 3 methods to access the data held in the system.; ; 1. Dashboards; Due to the complex and multi-layer nature of Public Sector data, it can be necessary to develop custom-built dashboards.; DeepMiner can develop with their customer a suitable solution.; ; 2. Self-service; Users are able to have a self-service interface that allows them to build their own interfaces using in-house or external teams.; ; 3. Interoperability; Customers are able to request that outputs are pushed to their preferred interface whether that be legacy or new.
• Accessibility standards: EN 301 549
• Accessibility testing: Our interface technology is designed with our customer users in mind and would typically include design and then direct user testing to ensure that feedback from the most appropriate users is obtained.; DeepMiner normally identifies customer requirements and builds towards them, taking into account functionality.
• API: Yes
• What users can and can't do using the API: Configurable upon discussions with customers; Numbers are unrestricted; Endpoints can be set up for different use cases
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Service has been designed as a platform.; Customers can take data from API and create own solutions/dashboard/UI and/or integrate with other Line of Business applications and reporting systems.

Scaling

• Independence of resources: The platform has been developed for delivery at scale including backups, flexibility on compute power, load balancing, etc.; ; The size and scale of the platform is normally discussed with the customer to ensure the most efficient architecture is employed to deliver data processing and storage at the most effective and cost-effective level.; ; Typically, we find customers have varying scale demands and can range from small to large teams.

Analytics

• Service usage metrics: Yes
• Metrics types: Dependent on Customer requirements and normally negotiated with the customer, but typically involves user logging of activities (such as sign-on, data downloads etc.)
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Data exporting would be agreed upon as part of the service delivery.; ; Multiple options are available, whether this be through an admin dashboard, User Interface, API's, or CSV's through a self-service platform.; ; Typically, data extraction is permission-based and restricted based on the users access privileges, and would be logged.
• Data export formats:
  • CSV
  • Other
• Other data export formats: JSON
• Data import formats:
  • CSV
  • Other
• Other data import formats: JSON

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Availability is agreed with the customer. Typically, above 95% during core hours (9 a.m. to 5 p.m. GMT) is the target to meet or exceed.; ; DeepMiner will look to agree on the exact levels of required availability with the customer to ensure that the optimum level of service and support is delivered.
• Approach to resilience: Available on request.
• Outage reporting: Outages are reported via email alerts, either automated or manual when an outage occurs.; ; Regular updates would then follow by email.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Username or password
• Access restrictions in management interfaces and support channels: 2-factor authentication; Public key authentication (including by TLS client certificate); Limited access network (for example PSN); Username or password
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: DeepMiner ensures that security meets or exceeds a level of CSA CCM version 4.0. The architecture and technical processes are agreed with clients and staff are trained accordingly. The application is pen-tested annually and any remediation suggestions are implemented swiftly, prioritised by their severity and potential impact. Risk management, business continuity and operational resilience form part of governance and development, as do change control and configuration management. Endpoint management, cryptography, encryption and key management are core to application architecture and cloud management. Human resources are trained and access the product using identity and access management systems. Incident management in place.
• Information security policies and processes: Information security is assured in the product using the onion model of defense in depth and with the company using governance standards and staff training. The application is designed to answer data integrity, confidentiality and availability at every level as required by permissions. Risk management and disaster and incident planning are used prospectively as well as retrospectively in order to ensure the highest level of protection possible. The technical product owner reports on implementation as part of the monthly reporting cycle and the senior developer checks ongoing development work and maintenance to ensure that all features comply with the policies. The technical product owner also checks the press regularly to identify whether any newly-identified risks are potentially relevant to the product. The CTO is in charge of ensuring that the product is secure to a level commensurate with the CSA CCM version 4.0 standards.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Each dataset and feature is reviewed with the client and any work is planned in agreement with them. User experience review of features is tested and user feedback is reviewed by the product owners on both supplier and customer sides. All technical updates are assessed for impact using technical and non-technical risk management and subject to the change management process agreed with customer DPOs, i.e. any proposed change to the underlying data or matching processes need to be agreed with the latter prior to any work being undertaken.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Threats are assessed with regard to potential severity and sensitivity. The product architecture and access protocols were designed to reduce the threat of attack and developers are trained to identify and report any issues or potential issues they find.; ; Security patching is implemented within 24 hours during working days, immediately where possible. Other patches are scheduled in accordance with their severity and impact on the system, but within 7 working days maximum.; ; Threats are identified from software providers, in the press, from security newsletters and from penetration and other prospective testing we do ourselves as part of a red-hat exercise.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Access to the application is logged and is by password and IP greenlisting. These records will be analysed for benchmarking and then an automated system will be implemented to identify potential compromises. The response will differ depending on the compromise, but will include the following steps:; 1. identify the potential route of compromise and shut it down immediately.; 2. Inform the customer that an issue has been found and is being investigated.; 3. Identify the scale and risk of the issue.; 4. Inform the customer of the outcome of the investigation.; 5. Undertake remedial works and/or inform data owners/ICO.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: There is a pre-defined process for any issues users confront. Users can report incidents and issues via email. (Serious incidents can of course also be reported directly to the product owner.) Any reported issues will be acknowledged within one working day. If unclear, the user will be contacted for more detail on the problem. The issue will then be categorised and prioritised, and any suggested action will be shared with the customer for review, except in the case of highly sensitive or security-relevant technical issues, which will be addressed immediately. Reports given to the users and product owner (monthly).
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Other
• Other public sector networks:
  • CRM2
  • MyHIE
  • SOSE CRM

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 2.5%
• Between £1,000,001 and £2,500,000: 2.5%
• Between £2,500,001 and £5,000,000: 2.5%
• Over £5,000,001: 5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 0930709b-c4ff-4bb5-808d-100643cd8c52
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 31170db1-2461-4084-b7fe-6982069bd4a3
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at aine@deepminer.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.